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600 Reviews

- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Structured and controlled management.
Reviewed on 10/02/2023
Overall it is a very useful and easy to use platform, it helps to speed up administrative processes...
Overall it is a very useful and easy to use platform, it helps to speed up administrative processes that should be secure and error free.It streamlines payroll and vacation pay and helps keep compliance under control.The support is fast and responsive.
Pros
It allows to organize all employees in a structured way and to control processes and working hours easily.It allows us to control employee time off, identify and manage sick time off and possible replacements.Includes online payments and tax deductions.Allows you to print checks facilitating payment to contractors.
Cons
I have no negative things to say about this platform.
- Industry: Consumer Services
- Company size: Self Employed
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly Payroll
Reviewed on 20/05/2021
As stated above, it's extremely user friendly. Much easier to setup then competitors I've looked...
As stated above, it's extremely user friendly. Much easier to setup then competitors I've looked into.
Pros
It's super helpful considering I utilize contractors when needed since my service business is still small. Extremely user friendly. And I love that you can issue payroll via Cash App.
Cons
Don't really have any complaints about Square Payroll.
Reasons for Switching to Square Payroll
Easier to setup, more user friendly interface, and more cost effective for the size of my business.- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
If you cancel their service...BEWARE!
Reviewed on 17/01/2019
I will be looking for a completely new POS system as well as processor as this situation has left...
I will be looking for a completely new POS system as well as processor as this situation has left my small business in a bind halfway through January 2019.
Pros
The software itself is fairly easy to utilize; however, if you happen to cancel your subscription beware as you will be on your own. I had reorganized and changed entities therefore, cancelled my Square subscription. When changing entities I acquired a new EIN for the LLC. Square has refused to provide W2's for my employees for the 2017 tax year for the Sole Prop EIN in which I used for the business while with Square. After several emails back and forth I just received confirmation that Square will not be completing W2's for my business as I cancelled my service.
Cons
Customer service is extremely difficult with square as a whole. If you have any type of problem you will pretty much be on your own to research the internet or review conversation on the forum.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Simplicity of Payroll
Reviewed on 15/07/2021
My experience with using Square has been blissful and stressful at first. However, when all things...
My experience with using Square has been blissful and stressful at first. However, when all things fit perfectly, there were no problems, and the system has and will continue to work well for CSCB.
Pros
All of Square's features work so very well together.. A perfect match!
Cons
No problems to report other than HR learning how to navigate the software.
Alternatives Considered
ADP Workforce NowReasons for Choosing Square Payroll
Square fitted in perfectly with the Square products that CSCB had been using years prior.Switched From
GustoReasons for Switching to Square Payroll
Square was designed to assist small businesses to be just as great as bigger businesses. The ease of using Square products speaks volumes.- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for Growing Small Business to pay contractors nd employees
Reviewed on 16/02/2021
Over experience is great. Im do not have difficultly using the platform and i so recoment it.
Over experience is great. Im do not have difficultly using the platform and i so recoment it.
Pros
Easy to set up, easy to use, and great instructions on paying contractors. It was easy to each my office manager to run payroll and allow staff to remotely acess the platform for virtual work days.
Cons
Customer service need to be improved upon. If the company have issues it should be communictaed promptly to users.
Alternatives Considered
GustoReasons for Switching to Square Payroll
Square gave us a multitude of options to fit our needs between paying contractors and switching to W2- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Essential system to execute payroll payments in an automated way.
Reviewed on 01/02/2023
Square managed to ensure that our employees could receive their salary at the right time and...
Square managed to ensure that our employees could receive their salary at the right time and without any kind of delay, in addition, our company is of medium size, so the manual payroll process was quite complex, we had to spend a lot of time to inspect and make payments, plus we had to hire more people to run these payrolls, so Square has replaced all of that, with their automated Payroll system. I'm happy with the results obtained with the help of Square, I have been able to make unlimited payroll payments, I have been able to make deductions from salaries and many other things.
Pros
Square made the payroll process so much easier for our entire company. I loved the way this platform allows me to use the trip monitoring function, this function was very important to me since it works in real-time and allows me to monitor all the trips scheduled by our employees, I can see the amount spent on that trip and many more details. I also liked how accurate and without delays the payroll payments are executed, this way fantastic because it allowed our employees to be able to receive their payroll simultaneously, all payments are executed through this system on the same date and same time. I liked the automated service to send payment report to our employees mail, this helped a lot so that our employees could see what debits there were in their payroll, or any added bonus.
Cons
The only problem with Square is that it is difficult to correctly configure this service to integrate it with the time measurement service, it was so difficult that after a weed trying to do this integration, we were not successful. However, we currently export the time reports and import them into the Square platform to execute the corresponding payments, but it would be great if this integration was easier, so that we can enjoy it in our company.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy to use and great value
Reviewed on 26/01/2023
Pros
It is so easy to use, either on the computer or mobile phoneVery inexpensive compared with Paychex and ADP (both of which I have used in the past)Comprehensive payroll service, I don't need to do anything other than input information
Cons
This does not matter to me, but it does not do the HR items that Paychex and ADP do. If you need a more comprehensive service, one of them might be better. For just payroll, Square is fantastic.
Alternatives Considered
RUN Powered by ADPReasons for Choosing Square Payroll
costSwitched From
Paychex FlexReasons for Switching to Square Payroll
value for same services- Industry: Arts & Crafts
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Square payroll solutions
Reviewed on 03/12/2022
My experience with square payroll so far is very good in terms of payment and management
My experience with square payroll so far is very good in terms of payment and management
Pros
I sincerely like the comprehensive payroll system and it's solution that can help business grow both online and offline. It enables fast payment.
Cons
I have not found anything i like the least
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Absolutely worth it
Reviewed on 01/12/2022
Pros
Efficient, intuitive and great customer service
Cons
Nothing - it’s a great product and I highly recommend it.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Square Payroll is great!
Reviewed on 29/03/2023
Pros
can be accessed when away from the shop,
Cons
Don't have any bad thoughts about Square payroll
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Square Payroll has proven a valuable solution to organizing and managing many vital aspects of...
Reviewed on 28/12/2018
We were pleasantly surprised by Square Payroll's deep feature set and found that this application...
We were pleasantly surprised by Square Payroll's deep feature set and found that this application can contain just about every aspect
of payroll function to employees. This application offers access for employees to individual accounts in order import hours worked and to create
reports regarding vacation hours or even company benefits to name a just few of many parameters.
Pros
We appreciated the inclusion of so many capabilities inside the Square Payroll application such as salary calculators which generate
accurate payroll rates individually or by group. This is one of many features Square Payroll offers through an easy to use front line
interface. Our team was also impressed with Square Payroll's ability to integrate with our third party operational management software
already in place. Synchronization is proven in most cases quite fluid. As Square Payroll supports mobile use on IOS and Android, access is
readily available for employees when remote.
Cons
With such an outstanding and comprehensive application , our team found Square Payroll's customer service difficult to contact
and almost as equally difficult to work with during our installation and integration phases. We are happy to report that this level
of service improved as we progressed with Square Payroll's application features. There is a rather robust and informed online forum that
is available where so many issues can be resolved thus improving client quality control levels.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Square has taken great care of us. Always there when we have questions. Simple to employees
Reviewed on 06/12/2017
1. Self controlled payroll (i.e. I can edit punches, see everything behind everyone's payroll).
2....
1. Self controlled payroll (i.e. I can edit punches, see everything behind everyone's payroll).
2. Much faster/more efficient punches (no longer writing it down, having employees punch in and out on the ipad is so much easier).
3. I can do payroll from anywhere. I once did it on the top of Haleakala in Hawaii.
Efficient filing from payroll specialists, and being able to remove employees right away if they are no longer working for us.
Pros
1. The option to fix things right on your account. It makes accuracy and ease seamless. It is also very quick.
2. The customer support! Because I'm constantly on the go with my job, being able to send an email and receive an email response to my question makes it easy anytime and anywhere to get help. The responses are always knowledgable, patient, and consistent.
3. Being able to see the stats on our payroll is AMAZING. With previous payroll specialist it seemed like we didn't have the option to really see behind the scenes, but now we are able to see everything and every penny.
Cons
There are times that the software gets glitchy when people punch in and/or out (will say they punched in or out but didn't actually/will say they worked a different amount of hours than they actually worked). Employees can usually tell from the punch screen though if something went wrong. After letting me know, it is always an easy fix, but still a fix to have to take care of.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Best Bang for Your Buck, No Headaches
Reviewed on 15/06/2021
I completely set up the system, enrolled all my employees, and processed my first payroll in half...
I completely set up the system, enrolled all my employees, and processed my first payroll in half the time it normally took me to run a pay period using my old system.
Pros
Hands-down is the high compliance standards for very low cost. Close runner-up reasons are ease of use, both from the employer side as well as the employee side. This software is really great, offers a lot of protection, and cuts my payroll processing manhours from tens of hours every week to roughly 45 mins of double-checking things before hitting "PROCESS". Seamless direct depositing, set-up and managed by the employees themselves (though I can go in and make changes if they need help - only had that happen once so far, but still important). Very very VERY intuitive if you have spent even a little time in any other payroll software (yes, including manual spreadsheets).
Cons
I haven't had a chance yet to test the multi-state or international aspects (assuming international even exists).
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This is significantly easier/cheaper than big competitors
Reviewed on 21/08/2018
I joined in the beta testing and have loved it. It definitely helped us cut our administrative...
I joined in the beta testing and have loved it. It definitely helped us cut our administrative costs for payroll.
Pros
I love that I can run payroll in 10 minutes or less and that they file all the necessary paperwork. The cost is based per employee, which works for my business model. They have a new app for folks on the go, too. I've downloaded that, but not used it yet.
Cons
Editing timecards isn't too bad, however, you have to wait until the employee is clocked out to make the edit and it can be easy to get busy and forget. But sometimes the system doesn't let me add a timecard from scratch. The employee doesn't drop down in the menu so I have to go add the hours to an existing timecard. This isn't a big deal if you're not carefully monitoring costs, etc.
Also, my employees go back and forth between locations, so if they start at location 1 to pick supplies up and clock in there, they're clocked in at that location for the whole shift. I wish there was an option to select which location they're working at.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Over all good, easy to pay employees.
Reviewed on 05/11/2017
Easy to learn and use
Easy to learn and use
Pros
Easy to use and customer service is always willing to help but at time since they don't use the products. Some questions are hard for them to answer, giving a text book answer and not fixing the problem. Even though they were ready and willing to help in every way. I have called multiple times and have had great experiences with staff.
Cons
Easier way for a receptionist to ring out different employees to lessen any mistakes, when pulling reports. Or..... giving an option to change service provider when pulling reports, if a mistake is made. Sometimes making the report irrelevant having to manually add all service and retail because something was rung up under an another employee. When paying employees commission a mistake can create tension. Ringing out you can not make any mistakes without voiding the transaction. when the only mistake was it was under a wrong employee name.
- Industry: Fine Art
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Payroll and Benefit Program for Small Business
Reviewed on 17/07/2021
Great customer support and ease of use.
Great customer support and ease of use.
Pros
Time tracking and tax reporting were invaluable
Cons
No complaints - everything worked as I hoped
Alternatives Considered
QuickBooks Desktop EnterpriseReasons for Switching to Square Payroll
Ease of use and support- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Saves me VALUABLE time and Energy
Reviewed on 19/04/2021
I am saving SO MUCH TIME, I know for a fact that my employees are clocking in and out and REAL...
I am saving SO MUCH TIME, I know for a fact that my employees are clocking in and out and REAL times and not just the times they were writing down in my sign in book, it keeps everyone honest, it's been an absolute life and time saver!
Pros
I absolutely love the ease of use, Square Payroll submits all my tax documents for me, works up my W2 and W3 forms at the end of the year, it is so easy and effective!
Cons
I wish the app was a little bit easier to edit when I need to adjust a Timecard. Sometimes one of my employees forgets to clock out, and it takes a while for me to go in and change their timecard.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I have recommended Square Payroll numerous times.
Reviewed on 29/06/2022
It's been absolutely superb. It's quick and easy to use, and the customer service has been...
It's been absolutely superb. It's quick and easy to use, and the customer service has been wonderful, especially for someone so out of their depth. I don't understand all the required parts of running payroll, and I need employees, so I rely on them to handle everything for me, and they do.
Pros
Like many small businesses, payroll is not something I know how to do. I needed a quick and easy way to handle this and still be in compliance with all the laws. It's a bit daunting, but Square Payroll made it so simple. I don't have to worry about anything because they handle everything with incredible efficiency.
Cons
I do wish I could have the vacation tracking be done simply by the month, and not by hours worked. My team gets vacation time based on the month they work instead of the hours because we have slow months where they don't work as many hours, but I still want them to have the benefit of that time off.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Good software at a great price
Reviewed on 06/12/2017
Pros
The software is very user friendly, which is a major plus of the software. I like that you can add Memos to the paystubs now. This is a nice feature. Also the software's features are of a great value for the services provided.
Cons
I do not like that you cannot generate complete timecard spreadsheets which include the date, start and end times for each day for a specified time period. You can download individual timecards for any given day, and you can generate a spreadsheet with the total number of hours worked for a given time period, but you cannot generate a single spreadsheet which includes the date, start and end times for every single date in the time range. I have addressed this with Square support and have asked for this to be something considered in software updates. Employers in CA are required to maintain timecards for their employees so it would be very convenient if Square could add this feature to the software. Having to download each individual day's timecards is rather burdensome. Also, Customer Service has not always been very helpful. Sometimes I just get a cut and paste with the rep which does not address my specific inquiry.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Really enjoy Square Payroll!
Reviewed on 09/01/2018
Pros
I love how employees can set up direct deposit OR have a manual check, along with Square withholding the taxes and telling me exactly how much has to written in the check.
Very easy to manage employees, adjust hourly rate, overtime, timecards and off-cycle payments.
Cons
Wish there was a way to bulk add employee timecards. For example, if an employee works 5 days a week from home (I know of Homebase, but from a manual perspective) and the same hours every day. I currently have to submit 5 timecards, instead of one batch one.
Employees ask about seeing a breakdown of their hours inside of a pay period.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
This is my first payroll experience, so I don't have anything to compare it to.
Reviewed on 06/12/2017
I enjoy the convenience of having payroll streamlined with my point of sale system.
I enjoy the convenience of having payroll streamlined with my point of sale system.
Pros
I've been very happy with the ease of contacting a real person to answer questions, of which I've had many. I appreciate how simple and streamlined the process is, and that I don't have to file any of my own paperwork.
Cons
When I signed up, it was at the beginning of Q2, and I had to run offcycle payments for Q1. Instead of filing Q1 late on it's own, Square combined it with Q2 and filed it all together. This was an inconvenience to sort out, and caused lots of confusion. I am still waiting to find out if I have to pay an IRS penalty because of this issue. Also, when I was signing up and adding employees, the software glitched and created multiple accounts for several of my employees. There is no way to completely remove these erroneous accounts from my employees list, so at times it has been difficult to sort through to figure out which is the "real" account for each employee. I'm currently trying to figure out how to find out the YTD payments for one of my employees, and I'm having a hard time finding this information.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love it and need it
Reviewed on 15/07/2021
It has been easy to use and inexpensive. I love it!
It has been easy to use and inexpensive. I love it!
Pros
Square provides us with payroll and credit card processing. Without them I do not think we could afford to have employees. The fact that they do all the work for me with taxes, forms, compliance, etc. is amazing. This service has helped my business grow.
Cons
Nothing problematic, we have not had any issues with square payroll.
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Square Payroll make it easy for employers!
Reviewed on 07/04/2022
Square makes it easy to run payroll and file taxes!
Square makes it easy to run payroll and file taxes!
Pros
The fact that the taxes are filed is a huge relief for an employer, square stays on top of tax rate changes and notifies you if there are any tax rate changes being made for state or federal taxes.
Cons
I really don't have any cons, it's easy to use and meets my business payroll needs.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gets rid of the headache
Reviewed on 15/07/2021
It was a lifesaver when we first implemented it. I was struggling to do payroll by myself. I'm not...
It was a lifesaver when we first implemented it. I was struggling to do payroll by myself. I'm not a details person and the software took care of all of it for me. It was perfect!
Pros
The payroll services makes things easy and removes the headache and compliance worries.
Cons
Haven't found any issues that are troublesome. It's working great for us.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Small business owner
Reviewed on 15/06/2021
Easy to use for all small business owners
Easy to use for all small business owners
Pros
Price and easy access. Easy to install and best program for small business owners
Cons
need more time to submit payroll. Overall system is great.