Square Payroll Reviews

Square Payroll was is the easiest, least complicated system I have found to run payroll. I used it for four years while owning a restaurant and it was simple to add new hires and remove employees who left the company. Square files your quarterly taxes, unemployment insurance, and workers comp with each payroll run so you don't have to visit and file in all the different portals. I never had any issues with getting my employees paid on time and Square offers multiple payment options which can be customized to work with each employee.

There's nothing about Square payroll that I don't like. Square continues to add new features to help me grow my business and make payroll a breeze.

The ease of use is the biggest pro for me. Requires very little prep work for me to prepare payroll, unlike other companies I have used in the past.

There is very little downside to Square Payroll, the only issue I have come across has been that I am not able to cancel or make any changes to payroll later in the week. There have been times where I have made an error and did not realize it until midweek and it is already too late to make any changes.

Clean and easy to use interface. Unfortunately that's all the positives I can think of after using it for more than 6 months.

1. Lots of mistakes - inaccurate state/city withholding at the beginning, even the dashboard numbers did not add up/balance (these were corrected after we raised the issues). A few months later, suddenly they double deducted certain taxes from our bank account for TWO consecutive payrolls (you'd think they would fix it after we raised the issue the first time). This is worrying as it makes us wonder if they actually got all the calculations behind the scene correctly.

2. Lack of reporting - no detail of when or what taxes have been paid. No actual PDF of all your tax forms (like form 940), only PDFs of tax forms in Square's own format are available. When we finally downloaded our state payroll forms directly from the state website, numbers on the forms are missing (Square said it's the state's problem).

3. Customer services is not great. We almost always have to repeat and explain our problems again because they would reply with some generic answers first and never really look into the specific problems when they receive your email. So you have to repeat and explain, and when they finally realize there were mistakes, they would not even contact you to let you know it is corrected (don't expect an apology).

With all the time wasted, the Square payroll is probably one of the worst software we've used. The interface is clean and nice and easy to use, but it stops there. Don't let it fool you. The rest is a nightmare.

Efficient, intuitive and great customer service

Nothing - it’s a great product and I highly recommend it.

I love Square Payroll Services. They take care of all the paperwork allowing me to manage my business.

I love this software and I plan to keep using it for many years.

Extremely easy to run bi-weekly payroll. All reporting is handled for you.

It’s a little on the expensive side, hold times for support can be a little long but my questions have always been answered quickly enough.

I appreciate square payroll reminders, ease of use, importing of time cards, calculations, etc. The set up makes it easy to use and follow.

I have experienced no issues at this time.

Square Payroll was easy to set up, and adding new employees is a very simple and fast process. Our employees have an online portal where they can edit their direct deposit details/address/withholdings/etc.
As the administrator I'm able to import their hours from third party programs as well (currently using T-Sheets)
The deadlines to submit payroll are clearly displayed, as well as the window of time when you can cancel or edit a submitted payroll.

For our company there are multiple pay rates depending on the work (regular hourly pay, drive time, etc.) When importing from T-Sheets I have to manually go through every time entry and specify what pay rate will be applied to each shift for every employee.
It's not possible either to change how direct deposits are labeled on the employee's bank statement. Instead of having my company name listed it just shows "SQUARE PAYROLL"

Payroll and pay contractor features are excellent. The invoicing is very good as well. Those are the two things I use most from Square. But I also like the online booking, team management, and how items and services are highly customizable.
Overall it's all pretty easy to use with a few things that just have a bit of a learning curve.

I feel like the ability to go from one location to the other on the mobile app could be improved.
Also, I wish Square would integrate with timekeeping apps such as Clockify.
We work per hour but not per shift, the time-keeping abilities in Square seem to be geared more toward retail and restaurant industries.

It's super helpful considering I utilize contractors when needed since my service business is still small. Extremely user friendly. And I love that you can issue payroll via Cash App.

Don't really have any complaints about Square Payroll.

I own a small gelato shop. I use Square as my POS, my time card system and for my payroll. The integration of the products is seamless. The time card system allows the employee to clock in and out and that time flows right into the payroll. The time card system also allows me to add a lunch break or correct a timecard if someone forgot to clock in or out. The flow from timecards to payroll is a click of the button.

The payroll system also allows for individual benefits, both pre- and post-tax and both hourly or salaried employees.

The taxes are paid by Square and are calculated and paid on-time, removing a big headache for me. The tax reports are easily accessible and can be downloaded for those time when they are needed, like for PPP or other loans.

The only time that I have had to call support was to find out how to put in a post-tax benefit. That was not intuitive in the software, but very easily done once you knew which button to click.

1. The option to fix things right on your account. It makes accuracy and ease seamless. It is also very quick.
2. The customer support! Because I'm constantly on the go with my job, being able to send an email and receive an email response to my question makes it easy anytime and anywhere to get help. The responses are always knowledgable, patient, and consistent.
3. Being able to see the stats on our payroll is AMAZING. With previous payroll specialist it seemed like we didn't have the option to really see behind the scenes, but now we are able to see everything and every penny.

There are times that the software gets glitchy when people punch in and/or out (will say they punched in or out but didn't actually/will say they worked a different amount of hours than they actually worked). Employees can usually tell from the punch screen though if something went wrong. After letting me know, it is always an easy fix, but still a fix to have to take care of.

I love the simplicity of using Square payroll. It is simple to set up and to use. It is also one of the least expensive payroll options out there.

I wish that it had a simple way of looking up employee's wage history (when raises were given specifically)

This app offers a series of services, covering lot of services about marketing promotions, employee payroll, sales report and the customer management. I like its convenience of operating the whole store and simplify the management procedures via only set up some services. I can directly contact customer via the loyalty program and quickly gain some feedback for better improvement for the product and service. Additionally, it offers some beautiful design templates for the e-gift card, which save some cost in printing out paper gift card and design fee.

The customer service is just OK because sometimes it didn't email you back in time. Square mostly will lead you to the community to see how your problem can be fixed. It did waste some time to find a related correct way to fix the problem or get an answer for the question.

For decades I have used a variety of platforms to process payroll. Since I already use Square on the frontline as a merchant services platform, it makes sense to use the payroll application to keep transactions simple and easy.

The only con that I have experienced was with a third party vendor that offered insurance services as part of the add-ons. It was a short lived and minor crisis and we have found a solution.

I love that Square Payroll tracks all of my employee time, can be used from any device and best of all, they file all required regulatory paperwork for me so I don't have to. Huge fan, I use it for 2 companies I own currently.

I can't think of anything I haven't liked so far...

I am the owner of a small business and just recently hired a Contractor. I was so excited to find out that Square had this feature for Direct Deposit to pay the Contractor not only that but they also take care of the 1099 form as well. I have been using Square to take payments over the phone, through the Virtual Payment and my sales have increase, I love the features about sending an email to request payments and reminders, the Dashboard is so friendly user that I am able to navigate anywhere with no issues, no questions, no doubts. I love the people behind it for making this process way to easy for people like me that hate complications. Thank you, Square. No one competes with you. I love you!

Let's face it. As a business owner, we need to have payroll. Forget writing hours on paper (and searching for it later)... Square payroll is easy to read, reports your labor cost right there for you, shows employee break times, etc. I couldn't live without it!

Quite honestly, I've used it for two and a half years, and I have nothing to complain about!

Most of my small business POS and payroll tasks can be handled with this one system.
There is a lot of flexibility to match the system to my business specific categories, product lines, items and variations.

Lack of automating conversion of information from this to quickbooks. Returns/exchanges
Library organization limitations - you put what is a priority to you at the top instead of what is a proirity to me.
Square Gift cards are too expensive to use.

My technicians can clock in and out. Type stories. And I can easily keep track of money they are owed and taxes and things like that.

Nothing I could change about the software. It's been around long enough that they have practically perfected its use.

I've been very happy with the ease of contacting a real person to answer questions, of which I've had many. I appreciate how simple and streamlined the process is, and that I don't have to file any of my own paperwork.

When I signed up, it was at the beginning of Q2, and I had to run offcycle payments for Q1. Instead of filing Q1 late on it's own, Square combined it with Q2 and filed it all together. This was an inconvenience to sort out, and caused lots of confusion. I am still waiting to find out if I have to pay an IRS penalty because of this issue. Also, when I was signing up and adding employees, the software glitched and created multiple accounts for several of my employees. There is no way to completely remove these erroneous accounts from my employees list, so at times it has been difficult to sort through to figure out which is the "real" account for each employee. I'm currently trying to figure out how to find out the YTD payments for one of my employees, and I'm having a hard time finding this information.

Square provides us with payroll and credit card processing. Without them I do not think we could afford to have employees. The fact that they do all the work for me with taxes, forms, compliance, etc. is amazing. This service has helped my business grow.

Nothing problematic, we have not had any issues with square payroll.

This software is quick, user friendly and very inexpensive!

There’s nothing I don’t like about the software.

Friendly to use. Easy to maintain. Allows many options,
Like it in white, looks clean ( saw the new stand in black, didn't like it)

The stand is not practical for busy business.
We purchased two years ago and has the problem with connection all the time. Poor design. Also, the new version is very expensive and the company doesn't take the old one to give some credit in exchange.

I love the online platform. It makes it super easy to onboard new employees and/or contractors. Tax season is much easier because of they submit documentation through the year and send 1099s/w2s. I was also happy to see the integration of benefits for 401k and insurance. After 4 years using the product, I haven't found a reason to change thus far.

I think they do a good job of giving as much information as possible as you're signing up for things, but it's still a little confusing at times. A