Connecteam Reviews

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809 Reviews

- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Work for us to track our staffs overtime
Reviewed on 30/01/2025
Good it working for us and we have been using Connectteam for 3 years now if not more.
Good it working for us and we have been using Connectteam for 3 years now if not more.
Pros
Good Day;
We have been using Connect team for a couple of years now.
To capture our staff work ours especially to review there overtime as the technicians are paid overtime as they may get called out for breakdowns at any hour and Connect Team helps us keep track of there hours and to pull there records , a spreadsheet is created every month for payroll and overtime.
Cons
I am not sure if we do use all of Connect Teams features as we mainly use it to track our staff work hours and overtime
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great program
Reviewed on 29/01/2025
Having used it for a few years now after working in many other customer systems this one has proven...
Having used it for a few years now after working in many other customer systems this one has proven to be the best overall in my humble opinion.
Pros
The ease in which you are able to input all relevant information and send to the employees either individually or in a group has made the operational process so much easier.
Cons
There are occasions where tweaks are made without prior knowledge and some are not relevant to our business however this is a minor annoyance.
Alternatives Considered
Mail AssureReasons for Choosing Connecteam
Antiquated for what we required from our system.Switched From
Microsoft AccessReasons for Switching to Connecteam
Had what we needed while others had a great deal of things not required in our business.- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Non- Profit Review
Reviewed on 06/02/2025
Its ok - they do have good customer service - I just wish for the high price we pay that all the...
Its ok - they do have good customer service - I just wish for the high price we pay that all the extras where included - its very expensive as a non-profit rescue. I also dont like how they limit you to the number of employees you can have.
Pros
The app is very easy to use, it has everything I need to manage my volunteers
Cons
The price and if you want all of the capabilities, and easy steps, you must pay the highest price
Reasons for Switching to Connecteam
Connect team had everything I needed - some of the apps didnt have all the tools- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great tool to boost efficiency + streamline
Reviewed on 29/11/2024
We've been using it for over 2 years, we're quite satisfied with it overall. They constantly update...
We've been using it for over 2 years, we're quite satisfied with it overall. They constantly update the features and functionality, a lot has improved in the last years. Support has always been great. There are a bunch of further features in larger packages but we're happy with our current setup.
Pros
Very useful for various aspects of the business including scheduling, communication.
Cons
While the task management module is great to have, its functionality isn't ideal and not on par with other software I previously used for such tasks, but overall we're still sticking to it to reduce the number of platforms we're using within our team.
Reasons for Switching to Connecteam
better value for money considering all functionalities and available options at the timeResponse from Connecteam
Thank you so much! We appreciate you working with us for the past couple of years and hope you'll be excited about all the amazing new solutions we will introduce in the next few days and months. We have awesome plans for the platform! :) As for Quick Tasks - can you perhaps email Chen from the Product team at [email protected] to discuss what you think can be improved? We'd appreciate your feedback! Thank you so much! :)
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Connecteam is a must have!
Reviewed on 06/02/2025
Our company's overall experience with Connecteam has been very positive. We are using it in ways...
Our company's overall experience with Connecteam has been very positive. We are using it in ways that we didn't even think possible when we joined. We simply can't go back to operating without it now!
Pros
There are so many pros to Connecteam, from the ease of use, to the variety of forms that we are able to create for our teams, to the very helpful tutorials (just to name a few).
Cons
I can't think of anything that I don't like about it.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Recommended for rota function
Reviewed on 30/01/2025
been really good, I'd recommend it to anyone with a team to coordinate!
been really good, I'd recommend it to anyone with a team to coordinate!
Pros
We use it mostly for the rota facility and it's great, we were working with paper calendars, spreadsheets, taking photos, sending it in the whatsapp group, it was hard to track changes - now the staff can request changes with each other, we can approve it in the app and it's done and everyone can see, really simple
Cons
We are a small charity running a cafe, so it's a bit on the expensive side, but it makes life so much better, so it was worth the investment
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Love this app!
Reviewed on 06/02/2025
Overall, I really enjoy connecteam, and I’m glad that it’s integrating with Quick Books for our...
Overall, I really enjoy connecteam, and I’m glad that it’s integrating with Quick Books for our payroll!
Pros
There are tons of features- scheduling is easy, and I love the repeat shift feature. Updates are also very helpful for our business.
Cons
Certain features require us to upgrade our account, and that’s a tad limiting (repeating whole schedule, scheduling updates, forms).
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Software for Business
Reviewed on 30/01/2025
WE have been users for over two years and the product is reliable and works very well for our staff...
WE have been users for over two years and the product is reliable and works very well for our staff to do scheduling, communication and time keeping.
Pros
We really like the clocking features for time cards and handling all of our employees clock in and clock out as well as vacations.
Cons
sometimes the user interface is difficult to find what you need and not as intuitive as one would like
Alternatives Considered
QuickenReasons for Switching to Connecteam
I don't remember the other products but this seemed easy to use- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Connecteam experience
Reviewed on 06/02/2025
Overall, the experience has been a positive one. I've learned how to create reports the way that...
Overall, the experience has been a positive one. I've learned how to create reports the way that make the most sense for me, which I love.
Pros
For the most part, it is user friendly. I can run reports the way I want to see them.
Cons
What I dislike the most about Connecteam is that I have to click the last name column to sort it by last name. In our business, we refer to our officers using their last name. This is annoying to have to click this every time I go into anything. I've discussed this on chat with the support team and they have told me there are no future plans to fix this.
- Industry: Sports
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Connecteam For Swim School
Reviewed on 31/12/2024
Wonderful. From the sales team to the onboarding team, they were amazing. They also have the...
Wonderful. From the sales team to the onboarding team, they were amazing. They also have the option of getting more training at anytime.
Pros
Connecteam allows you to create teams to communicate with in real time. Managers, Supervisors, Employees all can have a unique chat group.
Cons
The incentive program. The only option is for prepaid gift cards. We would prefer to design our own program.
Response from Connecteam
Thanks for your feedback!
We're happy to hear you're satisfied with the platform and that you're able to streamline communication across the entire Swim School :) Thanks again for recommending Connecteam!
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Connectteam is worth a look if you need better communication!
Reviewed on 29/01/2025
Overall, I would have to say that Connectteam has help our company be on the same page better.
Overall, I would have to say that Connectteam has help our company be on the same page better.
Pros
Connecting my team via the updates and using chat has really helped work more efficiently and smoothly. Started using the timeclock which is not too shabby. The Job Scheduling is decent but complicated.
Cons
The layers of complexity of settings within settings and admin rights to this or that is hard to sort out and set. You have to spend many hours watching videos and trying settings to figure out what works for you. So much trial and error. You can really tell different teams developed different parts. Also wish Connectteam would understand that most employees will not/do not have a desktop (and that includes managers), so when you say "the magic happens at the desktop level" that means little to nothing to most of my team. They use the app only.. myself, and a backup admin, use the desktop mostly. Just remember that when constructing features. Overall it is pricey. And they hide that one final perk to a section behind the next upgrade which means more cost.
Alternatives Considered
SlackReasons for Switching to Connecteam
I think I like the look of the app which was the most important aspect. The update section looked very friendly on the app.- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Easy-ish to use, Love the Team Features and Chat, Favorite is the Learning Center!
Reviewed on 11/02/2025
Chat feature with Connecteam help is great and response time is good.
Chat feature with Connecteam help is great and response time is good.
Pros
I like how easy it is to view the schedule by teams! I love posting things on the News Feed and I love the group chat options.
The Library and Courses are amazing, super easy to set up, and for employees to use. They are probably my favorite part.
Cons
You need an "undo" button for the schedule builder!
The time clock likes to freeze up making our times wrong and need to be fixed, and it sometimes "forgets" that we have clocked in/out, and we don't know until we go to clock in/out again.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product - Simple for Staff to use
Reviewed on 04/02/2025
It has been good. Setup was a breeze. Most things are intuitive and easy to use - all our staff...
It has been good. Setup was a breeze. Most things are intuitive and easy to use - all our staff find it easy to use as well.
Pros
It is simple for our staff to use and makes doing payroll each fortnight so much faster. Everything staff needs is in one place - they just need a phone!
Cons
Not being able to have two sections - chat and schedule open at the same time in different windows.
Alternatives Considered
QuickBooks TimeReasons for Switching to Connecteam
Ease of use for employees, price competative, ease to add in additional employees as needed (that is casual staff)- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Connecteam works great, even used incorrectly!
Reviewed on 06/02/2025
My construction company uses connecteam in a way that it wasn't originally intended to schedule,...
My construction company uses connecteam in a way that it wasn't originally intended to schedule, track job costs...and for something that wasn't planned to be used in this function, it works remarkably well. As bookkeeper I appreciate that it connects to QBO and the interface is easy to understand, use and teach my guys.
Pros
I like how available the company is when there are questions! I love how easy it is to track time, movement and job. The scheduling function is AWESOME - this alone makes it my favorite time tracker for our business.
Cons
Search functions by job are still not ideal for our use. I'd like to be able to enter a date range, an employee name, and then find a complete list of individual clock ins without having to download to Excel. But, again, as an app not designed exclusively for contractors, it works great!
Alternatives Considered
QuickBooks TimeReasons for Switching to Connecteam
Scheduling was the singular reason we chose connecteam.- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
What didn't work for me, might work for you.
Reviewed on 30/12/2024
The app platform is user friendly, very easy to figure out even with no training. When I discovered...
The app platform is user friendly, very easy to figure out even with no training. When I discovered there was no way to GPS track my very wide and spread out sales team, I switched to another service. Printing time sheets was a little glitchy but while annoying it was manageable.
Pros
For field canvass management PROS - this app does work great ONLY IF you have immediate supervision over your field team. You can communicate via messaging and do the basic punching in and out right from this app. You can print time sheets.
Cons
FIELD CANVASS MANAGEMENT CONS
-You can NOT GPS track your team, so if you DON'T have supervisors actually out walking with your canvassers you will not know where they are and you'd have to just trust people punching in and out and actually canvassing and doing what they're supposed to be doing.
- I didn't care for the time sheets feature on the desktop, you'd have to log out and refresh any time you select the period (dates) that you want to export, which was a huge pain for me.
-If you have commission ONLY canvassers, this app would be OK, and its very cost effective, you get a lot out of the free version.
Now, if you're like me and have hourly+commission team - you want eyes on them at all times. You can't pay someone hourly without knowing what they're doing - are they at the mall shopping? are they home? Are they working?
The lack of real-time tracking was the main reason I stopped using it. Wasn't a good fit for us, but it may be a good fit for someone else.
Alternatives Considered
JibbleReasons for Switching to Connecteam
I actually started with Connecteam, then switched to Jibble for all the additional very robust features. Security, and GPS tracking.Response from Connecteam
Thanks for your feedback! We're a bit confused, though. There IS real-time GPS tracking, and you can see your users' routes when they're on the clock, so if you want to make sure people don't wander around, that's definitely available. As for switching between dates in the timesheets, they DO update automatically in real-time, you don't need to refresh manually, and you definitely don't need to log out.
On top of that, we're adding the ability to clock users out automatically if they leave a certain Geofence, so with that capability, you can rest assured no one's getting paid if they're not in the workplace...
If you want to consider giving us another go, I'm willing to walk you through it myself :) Please reach out to me at [email protected] if you're interested, and I'll be more than happy to show you how things work and make sure it meets your needs. Thanks again!
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Connection is central
Reviewed on 07/02/2025
It has been user friendly and I think helps our staff who often work alone in the field to feel...
It has been user friendly and I think helps our staff who often work alone in the field to feel more connected.
Pros
It really increased our employee engagement with communications
Cons
I am looking forward to increased improvements in connections with other applications
Alternatives Considered
When I WorkReasons for Choosing Connecteam
Needed more functionality in scheduling and the HR functions were a bonusSwitched From
Limo AnywhereReasons for Switching to Connecteam
More features were available with Connecteam- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great App for productivity
Reviewed on 31/01/2025
Easy to work with, app works well and employees enjoy
Easy to work with, app works well and employees enjoy
Pros
All in one app! We have been able to get rid of 3 other apps in exchange for this app. Super easy to navigate and they actually listen when you have an idea or issue with the product.
Cons
Price has increased significantly over the last few years.
Alternatives Considered
JoltReasons for Choosing Connecteam
Ease and features. worked better for our businessSwitched From
HomebaseReasons for Switching to Connecteam
Superior. easier to use, no contract, more user friendly- Industry: Industrial Automation
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Almost perfect
Reviewed on 07/02/2025
Best HR product for communications, skilltraining and staying in touch with commercial and...
Best HR product for communications, skilltraining and staying in touch with commercial and shopfloor employees
Pros
Easy to set up, fast communication with Connecteam Sales and support, growing very fast with features.
Cons
For us the most critical pain point is a missing allover export function into xml for example, to monitor in our BI solutions
Reasons for Choosing Connecteam
I had to select monday.com but we actually used Stayinformed before - Only had the option to communicate in Stayinformed, had a DSGVO case, pricing was actually higher for only the feature communicationSwitched From
monday.comReasons for Switching to Connecteam
Price, set-up times, functionality, communication with sales- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Satisfied Customer
Reviewed on 06/02/2025
Overall our experience with Connecteam has been outstanding. There are lots of tutorials and...
Overall our experience with Connecteam has been outstanding. There are lots of tutorials and customer service help at the touch of a button. I haven't had to use that very often because the program is very intuitive and easy to navigate. It helps us track our employees' time and vacations as well as gives everyone ample room for comments and notes so we stay informed of any daily work changes, issues and notifications. I am able to edit the status on forms so I can keep track of the ones I have already reviewed. Overall, Connecteam has been a time saver and keeps us organized.
Pros
I like the wide variety of uses this program offers. It allows us to easily communicate with our employees, share scheduled services, edit payroll time sheets and helps tremendously with our billing by allowing our employees to fill out and submit their own forms like service reports and reimbursement expenses.
Cons
If I had to improve something, it would be the ability to add "Jobs" in more places than just the Job scheduler. I sometimes need to add a new job to the time sheets because we are constantly doing business with new customers in the service industry and it would be easier to be able to stay in the time clock to just add a job. Also, it would be nice to combine two of the same jobs that were added by different administrators but spelled differently by accident (similar the the Quickbooks function that allows you to merge customers/jobs).
Occasionally, if a job is added in the job scheduler, it is not automatically added to the time clock function so the employees can see it on the schedule but not clock in to that job. We have to go into the edit job window and manually check the time clock box. That seems a little too tedious.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Connecteam is the best!!
Reviewed on 06/02/2025
Connecteam has been a great addition to our afterschool program! It is always speedy and we rarely...
Connecteam has been a great addition to our afterschool program! It is always speedy and we rarely have issues. We use it for many different aspects like uploading resources for site monitoring and allergies, as well as creating forms for scheduling and accidents or discipline reports. We also love that we can easily add people to the schedule repeatedly so that we do not have to manually enter each employee. This gives us perfect access to many of our employee records which allows for less time spent reading through paper files and more time available to find the information we need. Connecteam is a very useful app! We also really love the ability to have admins, owners, and regular employees. This allows us to separate different workflows to the people they need to be available to!
Pros
I like the ability to have so many different forms on Connecteam to give access to our employees. There are many different forms we need for childcare and this keeps us organized instead of having to do everything on paper.
Cons
I do not like that we cannot remove the feature for clocking in and out. We do not use this feature because we have to use a different platform for our school system. The ability to make this optional would be helpful!
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Connecteam can revolutionize your business
Reviewed on 29/01/2025
Excellent. Tremendous support. Forward thinking by constantly developing new features.
Excellent. Tremendous support. Forward thinking by constantly developing new features.
Pros
Connecteam is an outstanding product. We have been using it since 2019 with about 100 employees. We mainly use it for Time Clock/Time Off, checklists and forms, communicating mass information. Our employees find it's interface appealing and very easy to use. It has converted many manual processes to automatic, which has saved tremendous time and helped us standardize and steamline some of our core processes.
Cons
The API integration is needed for our payroll provider, but it is cost prohibitive at this time.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It really is that good
Reviewed on 29/01/2025
Efficient and responsive to our needs and easy to use.
Efficient and responsive to our needs and easy to use.
Pros
The bespoke nature of the platform, everything is editable and easy to use.
Cons
Nothing really. Maybe the the time it takes for new features to be voted on and rolled out!
Reasons for Switching to Connecteam
Values and ability to create bespoke forms.- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Review Ever
Reviewed on 06/02/2025
My overall experience has been wonderful. Connecteam is a great app and program all around and I...
My overall experience has been wonderful. Connecteam is a great app and program all around and I recommend to anyone with a business.
Pros
Scheduling is effective and easier with Connecteam and keeps the whole company connected in one place.
Cons
Nothing! Connecteam has been great since day one of utilizing it.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I loved implementing and executing Connecteam!
Reviewed on 29/01/2025
Its been super fun! I love having HR on its own tab. Training is easy too.
Its been super fun! I love having HR on its own tab. Training is easy too.
Pros
I enjoy the geocircles for team members clocking in an out. We mostly use the chat feature as well - groups are great! Keeps the texting to a minimum while allowing inter-office communication to be fast and easy on the phone or computer.
Cons
The Shifts. I'd rather have full-on scheduler. I understand the allure of having a team member accept a shift, but the truth is its hard to get salaried team members to use it so that shifts that might be covered by an hourly TM who is out sick is still accounted for. I'd rather be able to fully assign a shift without the TM having to go back and accept it every single time.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Feedback on Connecteam
Reviewed on 29/01/2025
I use it weekly for scheduling and really like the basic features of it.
I use it weekly for scheduling and really like the basic features of it.
Pros
scheduling ability and visibility of manager and team
Cons
all the tiers of payment. Seems like some basic items that a small business would want but can't afford aren't available. The employees and manager find it difficult to fix a "day off" that was put in in error. And I REALLY dislike that a manager doesn't have the ability to approve or disapprove days off in the basic level that I have. This feature alone may be why i don't resubscribe for another year.