Flex Reviews
Overall rating
Filter by
Time used
137 Reviews
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Solid solution for AV rental companies
Reviewed on 18/07/2019
Great overall solution for AV rental companies with multiple locations/warehouses. Full service for...
Great overall solution for AV rental companies with multiple locations/warehouses. Full service for lifecycle of a project (from quotation to invoicing/ shipping)
Pros
Flex takes a bit of time to get used to it (the interface), but once you familiarize yourself with daily workflow, it's features and functionality are pretty exceptional for rental AV companies. Smooth flow between quote creation, confirmation, packing list and invoicing between team members.
Cons
Their mobile support for a few years was poor (only an iPad application). More recently, an iPhone iOS version has become available which is very useful.
- Industry: Events Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Fairly straightforward cloud based inventory control system.
Reviewed on 17/04/2018
Increased accuracy and efficiency.
Increased accuracy and efficiency.
Pros
I like the amount of data you can input into the system (pics of the gear, model Number, dimensions, part Number, etc.)
Ease of use in the prep screen, along with the percentage of order left to fill and the ability to hide equipment already scanned out.
Warehouse tab that shows all upcoming Events, Orders, PO's, TPO's, etc. and that it is editable.
Cons
User interface could be streamlined to make it more intuitive.
Occasionally you can do a function out of order, that makes it time consuming to fix a mistake.
That it locks you out of an order once the Pullsheet is created. I'd still like to see when changes were made to the order and I can't see that once it's locked.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
So Many Bugs
Reviewed on 07/12/2020
Lame as hell. Use Current.
Lame as hell. Use Current.
Pros
It works sort of. But it will drive you nuts.
Cons
The software is not intuitive, makes you do things by hand 4094275982792 different times, and then still not work right. The Java based platform is slow and dated. These many bugs and issues simply arent addressed.
Response from Flex Rental Solutions
Andrew, Thank you for your feedback! We appreciate it, critical or otherwise! For us, improving the features and usability of Flex5 is mission critical, and we're committed to listening to our customers first when it comes to changes and updates. Last year we debuted Flex5, opening access for all active users- since then, we've implemented updates and changes on a regular basis with overview webinars and communication to help users get the best experience possible, and the most out of the tools we provide. We've improved our new user experience, with 4 hours of free training provided to all new users to help them hit the ground running, with their systems configured to meet their needs faster than ever. We understand if you're having difficulty, and we're here to help! We would love to hear from you again to discuss your experience and to talk through Flex, at your own pace. Just email [email protected] and we'll work with you to meet your needs and address your concerns.
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic!
Reviewed on 18/04/2018
It keeps my inventory and billing organized, and the fact that I can have unlimited users is...
It keeps my inventory and billing organized, and the fact that I can have unlimited users is amazing.
Pros
Very easy to use, and accessible anywhere. Being able to log in from any computer makes things super efficient. Also the phone app is awesome for scanning in/out equipment with a rotating team of shop and show people.
Cons
Sometimes it's buggy and the page needs to be reloaded, but I don't see that as a huge issue. It's inconvenient though. I also wish the phone app had more functionality, like being able to do quotes, so my sales team could put together a rough estimate in the field and enter the show into the system while talking with clients.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love Flex! It has streamlined our productivity and helped tremendously with billing and...
Reviewed on 17/04/2018
efficiency, billing accuracy.
efficiency, billing accuracy.
Pros
Barcode tracking and printing
Video Support Library on youtube as a resource
Purchase Order automation
Flex5 speeds things up
Cons
Cannot accept payments
cannot digitally sign or confirm orders
flash is slow, but flex5 is on the way!
wish we could integrate with mobile computer scanners
easy for shop techs to mis-scan items
- Industry: Events Services
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Functional, useful, but has its limitations.
Reviewed on 17/04/2018
Pros
I like that it allows us to rent things from our shop and utilizes a scanner to do it. I also enjoy the fact that we can scan items directly into the containers that we send them out in, and scan them back onto the shelf when it's returned. The serialized numbers do make counting lots of items a breeze.
Cons
It's in flash, and therefore super slow. We have to have a secondary program to get it to interface with quickbooks.
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I create Pull Sheets, and Scan gear to them and then create shipping manifest
Reviewed on 17/04/2018
Pros
I like the how the software organizes and tracks equipment. I like that my crew and gear are in the same pragram.
Cons
That its Flash based. That there is no mobile version. That if I close a tab in my web browser i loose all of the FLEX tabs i had open. I also do not like that gear is either Green or Red. Needs to be a few more colors for additional states that gear my be in.
- Industry: Entertainment
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Really like the system but needs to get away from Flash asap. Would like to use on iPad
Reviewed on 17/04/2018
Pros
Like the structure, work flow, features, easy of customization as well as the quoting element. Very easy to create a quote and get it sent out quickly.
Cons
Gets very frustrating working with Flash. I would like to see the new version soon. Was told at LDI in 2016 that it would be ready by LDI 2017 and I haven't seen it yet.
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Love this program! Easy to use and maintain.
Reviewed on 15/08/2018
Pros
So many features packed into this software that we didn't have access to with our previous program. So happy we made the switch. Love that it is cloud based, we can access our quotes and inventory from anywhere.
Cons
There are soo many features! but this means it takes a long time to learn the ins and outs of this program.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Good, but not great.
Reviewed on 17/04/2018
Pros
It definitely does the job of inventory management and organizing the gear. Sometimes difficult to see whats actually available on certain dates and finding inventory is sometime challenging.
Cons
Sometimes difficult to find inventory, quotes, and some things just seem like they could be optimized.
- Industry: Events Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
It’s been a very productive tool for us, overall great software!
Reviewed on 17/12/2018
Overall, I’m much happier with flex than we were with the previous two offerings. Keep it up!
Overall, I’m much happier with flex than we were with the previous two offerings. Keep it up!
Pros
It works! (I’m surprised to see how many people have outstanding issues, we have our fair share but they get sorted out fairly promptly).
Web based is a winner, do you remember when you couldn’t do this? And yes, I understand the flash debate, it will be wonderful with html5 but flash has worked fine to date.
Agree that you get out what you put into this software. We have spent a lot of time customising it, creating specific reports, documents, workflows, inventory suggestions, etc and it’s all paid off. Yes it takes time but I can’t imagine an off the shelf product working adequately in our custom world of production?
Allocating times to labour items is great. Helps massively with rostering.
There’s lots of positives to say about this, well done flex team!
Cons
The lack of html5 support so far. Also an api would make sense so we can integrate with other relevant platforms / software. To channel a younger me, I’m also going to say; custom colours and ‘themes’, background images, etc. as we end up working on it a lot.
- Industry: Broadcast Media
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Flex is a deep program that aggregates and organizes a lot of info. It functions but is not...
Reviewed on 17/04/2018
It keeps track of our Barcode Systems and our gear.
It keeps track of our Barcode Systems and our gear.
Pros
I like how detailed you can be and how most of the functions that a rental house might need are accessible and available. Almost anything you want to do you can get it to do to some degree. Flex has a deep base of tutorials that are very helpful.
Cons
Speed. It is slow and adds hours to every week while I wait for things to load and/or populate. The availability of crew and equipment is often inaccurate and it's hard to tell why. The crew lists are barely usable and a whole seperate program is probably a better tool for crew communications. Flex makes it seem like they have the functionality to manage crew but it is not functional on any real scale or complexity.
Response from Flex Rental Solutions
Jeremy, we appreciate your well though out and honest review. Please feel free to reach out to our support team if availability is not working how you expect, they can troubleshoot that issue for you. Thank you!
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome Rental Software!
Reviewed on 27/06/2019
Business operations have been incredibly organized now that we have this software.
Business operations have been incredibly organized now that we have this software.
Pros
We love that our company can keep track of our rental inventory , knowing where everything is at the moment needed
Cons
The Accounting feature is nice as it’s works with QuickBooks and other accounting software. But... one thing I wished they would change would be to have the ability for multiple invoices to be paid by one check. You have to go through a process of crediting an account just to do this. Other than easily showing what is owed all by that one customer for a single payment to be made and exported to your accounting software.
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A GREAT Rental Platform for the right company
Reviewed on 21/02/2019
I've been on FLEX for over 7 years. Growing from 4 users and a Single location to Multi-Warehouse...
I've been on FLEX for over 7 years. Growing from 4 users and a Single location to Multi-Warehouse and 40 users. Compared to other platforms I have used it is the easiest/cleanest.
Pros
VERY user friendly interface / design.
Great Cloud based platform.
Easy to use from Quote to Billing.
Cons
The backbone is difficult to navigate/manage for the standard administrator.
- Industry: Events Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Crashes all the time, extremely slow, issues with Flash
Reviewed on 17/04/2018
I use it every day, its easy to use.
I use it every day, its easy to use.
Pros
The program was faily easy to learn, quite a few videos available online to learn how to use the software, lots of customizability from an administrative level. Quite a powerful product.
Cons
Wish there was a deskop app, make all the changes then publish the changes to the web where it is then updated in the cloud, offline mode would save so much time. Or every 10 minutes info is uploaded.
- Industry: Events Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Used this software while working at a lighting/video company, now using it at an Event Decor...
Reviewed on 17/04/2018
The current company i'm working for had no inventory system at all, this is a big step up for them...
The current company i'm working for had no inventory system at all, this is a big step up for them and I'm confident that Flex can adapt to the company's needs as the company grows.
Pros
I like having a database where anyone an go to find out information about a specific show, inventory questions, and being able to track assets easily. It's offers a lot of customization options for each business.
Cons
Quickbooks online integration is not complete. Header titles don't update across all documents if you change the name of a quote. Cannot edit the layout of reports very easily. I can't wait for the HTML5 version to be released, i'm hoping a lot will be fixed in that version.
Response from Flex Rental Solutions
Danika, thank you for wonderful review. It's one thing we keep hearing about how customizable our software is for our customers and I'm glad you trust Flex to meet your needs.
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Industry standard, but needs some love
Reviewed on 10/08/2016
It has all of the quoting, invoicing, inventory management that a production company could use....
It has all of the quoting, invoicing, inventory management that a production company could use. Fusing flash in 2016 is a little insane, but hopefully Flex 5 is released shortly.
Pros
It has a full feature set and is purpose built to fit the needs of our business.
Cons
Flash, in 2016.... Seriously. Mega lag with scanning and hangs on 5% of barcode scans. 1/20 scans requires click in the 'processing' box or a full refresh of the browser.
Response from Flex Rental Solutions
Hi Jordan,
Thanks for your review and for letting us know about your scanning issue. That is certainly not common and definitely something we want to resolve. Randy connected with you yesterday and provided some recommendations to help with that, and after talking with you today, it sounds like things are as they should be without those lags.
We are always happy to help resolve issues when they arise - please do not hesitate to reach out to us at [email protected] or 801-420-1706 x 2 for assistance.
Thanks again for the review. We're excited with you to show V1 of Flex 5 (HTML5) soon! Stay tuned :)
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
love the functions of it. Sometimes wish it was faster. Cant wait for HTML 5
Reviewed on 17/04/2018
The ability to manage our inventory and quickly see where we are short. The ability to make larger...
The ability to manage our inventory and quickly see where we are short. The ability to make larger quotes as our old software was limited to 15 lines.
Pros
It's not our inventory on an excel sheet. It is super helpful in finding shortages and helping to resolve them. Our customer rep. and the team have been fantastic to work with and talk to.
Cons
Learning curve for some of the finer features. Timing of new updates sometimes can seem slow. I wish some of the customization was easier to do without custom programming or learning.
Response from Flex Rental Solutions
Ryan, thanks for the thoughtful review. We pride ourselves in delivering a great customer experience. Since our software is so customizable, it does take some learning, but we found a lot of our users really benefit from the videos, webinars and other training resources.
- Industry: Events Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Using Flex on a daily basis to create quote
Reviewed on 17/04/2018
The software allows us to have everything in a central cloud based location that is easy to use and...
The software allows us to have everything in a central cloud based location that is easy to use and access from anywhere and easy for anyone with the proper permissions to view the information they need to from wherever they are at.
Pros
We love that Flex has allowed us to create quotes that have a professional look, especially with the custom report options. We are looking forward to being able to take the quotes and start pushing them to the logistics team sooon to see how we
Cons
The program in Flash is laggy and sometimes takes a very long time to load, especially on larger documents. It would be great to see the program work better and even better if it moved away from Flash all together.
Response from Flex Rental Solutions
Eddie, thanks for the detailed and honest review. I'm glad the quotes, functionality, and custom reports are allowing you to run your business and deliver service how you want it.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
using for 6 years, recently did training course, all permissions now, have control of my own...
Reviewed on 17/04/2018
it is easy to navigate around the software. the customer support is really good and issues are...
it is easy to navigate around the software. the customer support is really good and issues are resolved fast. Majority of AV companies are switching over to this software so If I did leave this company there would be a good chance they would be on flex.
Pros
can be accessed anywhere internet is available. most AV companies are using this software now so receiving quotes or invoices has a familiar layout.
Cons
dont like java too slow but i know everything is being switched to HTML5 in the new flex update. :)
Response from Flex Rental Solutions
Rochane, thank you for the wonderful review and for investing in training. We do find that customers who take time to learn the software are able to optimize its use for their particular way of doing business.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Flex has a bit of a learning curve, but once you get the hang of it, it is definitely both...
Reviewed on 18/04/2018
Pros
In my experience, flex is reliable and diverse in its applications. It does a many different tasks that are important in our industry.
Cons
USER INTERFACE. It appears to me that very little thought was put into the UX aspect of flex. It takes a very long time to be trained in flex. I personally did things the hard way for many months before even realizing that there was another way or a feature that made a task easier. Also: html5.... get it done, please!!!!!
Response from Flex Rental Solutions
Andy, thanks for the thoughtful review and that you're finding our software powerful and reliable. Check out our website for announcements on Flex5.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Powerful application, difficult interface
Reviewed on 17/04/2018
Inventory control and a system that is designed for this industry.
Inventory control and a system that is designed for this industry.
Pros
I like the flexibility. It's so flexible that it's actually too complex to use sometimes. I have a degree in user interface design so I get overly annoyed with using it, but I think most people work around the quirks. My employees manage their way around by finding their own way of doing things.
Cons
The interface, the fact that I spent $20 on an iPad app that is essentially useless. It's heavy. Literally cannot wait until Flex 5 is made public. Knowing Flex 5 is coming is the only reason I stayed with it.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Flex is very good inventory management software for the entertainment industry
Reviewed on 17/04/2018
Pros
Multiple users, fairly quick inventory results, good reporting, a large amount of information available to be entered about each product, allowing good tracking
Cons
It does not have a nice graphical interface. I wish it worked with IOS, which I know is coming, but it's about a year so far since they suggested we would have it. I would also like a better crew scheduling module, something way more graphical. I am using Ximble
Response from Flex Rental Solutions
Rob, thank you for the thoughtful review and that you're finding our software comprehensive in the amount of data you can have about products.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I think Flex is a powerful tool. I use it for inventory management and to write proposals.
Reviewed on 17/04/2018
Inventory management is number one for me.
Inventory management is number one for me.
Pros
The ease at which I can build proposals. The accuracy of inventory management. The systems in place to solve conflicts quickly.
Cons
It's very slow. It is frustrating sometimes. Every third time or so I'll drag an item into a proposal and it won't "stick". That's frustrating.
Response from Flex Rental Solutions
Hi Mike! Thanks for the great review. We're elated you find Flex a powerful tool to manage and grow your business. Our dev team is working to resolve some of the speed issues, but if something is not working how you expect feel free to reach out to support.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I do enjoy using the system, the fact that I can work from home
Reviewed on 18/04/2018
Pros
The flexibility! I can just like with the MA2 change it to my liking and the fact that my colleagues can to without affecting me is a Very big plus in my book!
Cons
Some features are harder to use and not so obvious. For me as a Swede having English as my second languish some features take time to understand what they do. It is great then that there are the youtube videos to watch and learn.
Response from Flex Rental Solutions
Edvin, thank you for the positive review and that you're finding our youtube videos and tutorials useful.