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718 Reviews

- Industry: Public Relations & Communications
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Switched from Trinet, and never looking back
Reviewed on 10/10/2018
Overall, it's benefitted employee engagement, increased efficiency and decreased costs. Basically,...
Overall, it's benefitted employee engagement, increased efficiency and decreased costs. Basically, Justworks does what every HR software vendor claims to do, but very very few ever achieve.
Pros
The software UI/UX is lightyears ahead of stodgy, archaic software like Trinet. It's also modern and sleek, which makes my employees just feel good and more confident in using the system. It's so much easier to navigate and offers valuable, yet simple, features that amazingly - clunky systems like Trinet can't manage to code into their dashboards. For example, Justworks lets us direct deposit pay to contractors via the software (with Trinet we had to use a separate processing system like PayPal to pay contractors). It also includes a cool company calendar that employees can login to view upcoming holidays, paydays, etc. Finally, it makes requesting PTO seamless and actually fun for the end user. On top of it all - Justworks offers us cheaper insurance plans (which benefit's my team's pocket books) and is a fraction of the overall monthly fee.
Cons
It's really hard for me to find a con. The only one I can say is that they don't offer white-glove, concierge services to answer more "complex" HR questions. I've heard Justworks might be adding a professional services team to resolve this.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect PEO Solution
Reviewed on 28/02/2020
I scouted HRIS and PEOs and landed on JustWorks after some recommendations from other start ups. I...
I scouted HRIS and PEOs and landed on JustWorks after some recommendations from other start ups. I am so glad we went with JW and am an evangelist to what they're doing. Easy to use, implement and their support is exactly what we needed. HIGHLY RECOMMEND.
Pros
Transparency around all pricing and fees, no hidden costs or surprises, ease of sales process, onboarding was seamless and well organized, full support during signing up, onboarding and sustained ops. Customer service 24/7 across multiple channels monitored by humans has been HUGE. The software is easy to use as an admin and user. The HR tools have been very helpful. We had very early unique employee circumstances and JustWorks support helped guide is successfully through these events and added huge value to my employees and the company.
Cons
Software constantly being upgraded - which is great. They take feedback from users and implement quickly. Member benefits being added frequently. No complaints here!
Reasons for Choosing Justworks
More robust platform, better customer service, upgraded to PEO for employer of record reasons + health benefits.Switched From
SurePayrollReasons for Switching to Justworks
Pricing transparency, full suite of "big company benefits" for our small company, customer service, ease of onboarding and overall attitude and vibes.- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Owner and general manager of company with 15 employees. I do all the payroll inputs myself...
Reviewed on 14/05/2018
Pros
Easy to use. Employees are in charge of tracking their cumulative hours. The geo-fence is good. App is good, though the font is microscopic.
Cons
Rounds the hours down in QB integration.
Only imports grand total hours into QB, does not put OT in proper QB payroll fields.
All the reports are listed first name first. Then conversely QB is last name first...AS IT SHOULD BE!!!!
It does not allow me to edit a shift that is still open!
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The whole enchilada
Reviewed on 29/07/2020
Justworks has been a blessing from the start. On-boarding was simple and their team provided all of...
Justworks has been a blessing from the start. On-boarding was simple and their team provided all of the necessary steps to get up and running quickly. Administration in the platform is simple and our employees far prefer the easy access to payroll and benefit documents over our previous system. Finally the consolidation of all relevant documentation, reminders, and JustWorks attention to education has made this platform a huge time saver for our company.
Pros
The unification of all HR related tasks are a huge plus for a small business. JustWorks is a force multiplier that allows a small business such as ours to provide benefits to our employees in a simple and direct way. There is no need to bounce between multiple platforms, providers, or agents to manage payroll, healthcare, workers comp, etc. Everything is accessible in a simple and intuitive system.
Cons
Navigating benefits can be a bit of a challenge, however the JustWorks team is always there to help guide you and provide the necessary resources.
Alternatives Considered
PaycomReasons for Choosing Justworks
Paycor was klunky, difficult to navigate and had questionable customer service.Switched From
PaycorReasons for Switching to Justworks
JustWorks is an intuitive platform that enables our company to save hours per week on administration while ensuring our employees have the benefits they need, when they need them.- Industry: Internet
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Justworks for a Series A tech startup
Reviewed on 27/02/2020
We've used Gusto before, which was also good, but found Justworks to be more affordable and useful...
We've used Gusto before, which was also good, but found Justworks to be more affordable and useful at the point that we started adding benefits instead of just payroll.
Pros
24/7 live support via Slack is a game changer that I wish every provider would offer. Software itself is very easy to use and setup, benefits are extensive so you can really customize to your team's needs. So much just happens on its own without my involvement which is great.
Cons
Not much functionality around contractors, and can't handle international contractors at all I believe, so we have to use other solutions here. Also no way to schedule recurring reimbursements for benefits that aren't part of the ones they offer already (like if you want to reimburse for a monthly gym membership that isn't ClassPass).
Alternatives Considered
RipplingReasons for Choosing Justworks
When we were adding benefits Justworks was more cost effective and they came recommended by other founders I know.Switched From
GustoReasons for Switching to Justworks
Founder reviews for Rippling had some nightmare stories.- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Justworks Review
Reviewed on 29/07/2020
Pros
It is very easy to use. I'd say it is perfect for our company with a size of 30 employees because we don't need all the big features that other PEO's offer.
Cons
I don't have any complaints about the software!
Alternatives Considered
TriNetReasons for Choosing Justworks
Cost of ADP TotalSource was a lot and we didn't need all the features they have to offer.Switched From
ADP TotalSourceReasons for Switching to Justworks
We chose Justworks over TriNet due to the cost and features in Justworks. TriNet has a lot of features that we wouldn't use and the cost was far greater than Justworks.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Justworks is a big time saver
Reviewed on 27/09/2019
Justworks has been a huge time saver for us. Onboarding and terminations are so much easier,...
Justworks has been a huge time saver for us. Onboarding and terminations are so much easier, payroll essentially runs itself, but perhaps the biggest perk is the great, affordable benefits we now have access to. In the end, even with the JW annual fees, we've saved a lot of money, and provided really great benefits to our employees.
Pros
The ease of onboarding has saved me countless hours.
Cons
I wish the PTO visibility was a bit easier for employees.
Alternatives Considered
ADP TotalSourceReasons for Choosing Justworks
100% because of the cost of health benefits.Switched From
RUN Powered by ADPReasons for Switching to Justworks
Cost savings, mostly. Our sales rep Sanoop at Justworks was also really helpful and made things easy.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It Just Works for our employees
Reviewed on 22/01/2021
We love it. It is inexpensive and provides amazing value to our company as an HR database and for...
We love it. It is inexpensive and provides amazing value to our company as an HR database and for running payroll.
Pros
I really do enjoy how easy it is to navigate everywhere! Honestly, the customer support is out of this world too! Anytime I have a question, I can hop on their Slack channel and get help. Also, the platform is super easy for us to onboard new employees and keep everything up to date for payroll.
Cons
There isn't much to dislike about JustWorks in my experience. I could see the lack of in-depth docs being an issue, but when getting answers to questions is as easy as a Slack message it's hard to be upset.
Alternatives Considered
RUN Powered by ADPReasons for Choosing Justworks
Justworks offered better benefits for our small company.Switched From
GustoReasons for Switching to Justworks
ADP was too expensive and didn't offer everything we wanted.- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Must for growing Start Ups
Reviewed on 29/07/2020
The platform is an amazing plug in play architecture that allows us to focus on building a business...
The platform is an amazing plug in play architecture that allows us to focus on building a business and not spending time on cumbersome administrative processes.
Pros
Ease of use , functionality and the added value of payment services
Cons
Would really like document repository capacity or employee files
Alternatives Considered
TriNetReasons for Choosing Justworks
Tracking. Reporting and needed a PEO partnerSwitched From
QuickBooks Desktop EnterpriseReasons for Switching to Justworks
Ease of use, pricing, payment services
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to navigate, even easier to understand
Reviewed on 28/01/2022
Justworks is just that good. It is easy to navigate and understand. I never fall behind on...
Justworks is just that good. It is easy to navigate and understand. I never fall behind on deadlines or lose important information. It's all in Justworks when I need it.
Pros
I like that all of my payroll information is easily accessible with an intuitive user-interface. For example, the platform reminds me when certain items are due such as healthcare insurance enrollment and W-2 tax information. It also notifies me of any status changes like salary increases, promotions, and the like. The software is also secure since it requires two factor authentication every time I login.
Cons
It can take a while for changes to be reflected in the platform. For example, I would recommend adding new employees a few days before their start time to ensure that Justworks recognizes them when they login for the first time, without delay.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I never thought I'd love a PEO
Reviewed on 27/02/2020
I love Justworks. We've used both PayChex and ADP in the past and have had horrible experiences....
I love Justworks. We've used both PayChex and ADP in the past and have had horrible experiences. The switch to Justworks has been amazing. It's made my day-to-day work so much more streamlined and less stressful
Pros
The platform is easy to use and user friendly. The customer service has been absolutely phenomenal!
Cons
Reporting could be improved, but I know that this is something they're constantly working on.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wonderful tool for our small business.
Reviewed on 01/07/2019
The set up process was very smooth and the customer support is excellent.
The set up process was very smooth and the customer support is excellent.
Pros
It is very user friendly. Easy to use, easy to maneuver as an administrator and user.
Cons
Nothing I have found yet......it all works very well.
Alternatives Considered
ADP TotalSourceReasons for Choosing Justworks
Wanted one stop shopping for payroll and benefits with an easy user experience.Switched From
RUN Powered by ADPReasons for Switching to Justworks
Had heard some negative feedback from some colleagues with regards to ADP.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Decision We Ever Made
Reviewed on 29/07/2020
My experience with Justworks has been top notch. I keep getting calls from competitors (ADP) to...
My experience with Justworks has been top notch. I keep getting calls from competitors (ADP) to switch and I keep telling them that I am very happy and don't want to switch.
Pros
Very easy to use and if I don't know how to do something, I get support immediately.
Cons
I cannot think of any part of the Justworks software that I don't like. Maybe the report writing could be better?
Alternatives Considered
ADP TotalSourceReasons for Switching to Justworks
ADP did not have such a robust program at the time that we were looking.- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Justworks is an excellent PEO for small business
Reviewed on 27/02/2020
Justworks is a PEO, which stands for Professional Employment Organization. The software is the...
Justworks is a PEO, which stands for Professional Employment Organization. The software is the tool you use to administrate most of your company's activities with the PEO. PEO's come in various business models, but here is the way to think about them: if you are a small business that wants to outsource payroll AND a full set of benefits (health insurance, 401K, dental insurance, workers comp, short term disability, long term disability, paid holidays, paid time off) to your full-time employees), one of your best options is to use a PEO. For payroll, tax and benefit purposes, Justworks becomes the "employer" of your employees. You remain the employer in terms of hire/fire/train/ performance appraisal. You select what benefits you want to offer, and have fairly good flexibility on whether you want the "gold plated" benefits or the "just good enough" benefits or something in between. As the employer, you pay roughly $80 - $99 per month per full time employee for payroll services, plus the cost of the benefits you choose to provide to your employees. As a very small business, using a PEO was by far the best option for me to provide big-company benefits.
Pros
When I shopped about two years ago, Justworks was by far the best AND lowest cost option. Justworks customer support (think of them as your Human Resources department for benefits and payroll) is top notch. We get answers to our questions within a few hours, and have always gotten satisfactory responses to issue. Their payroll service has always been satisfactory, and they allow my company to offer "big company" benefits.
Cons
I really have no complaints about Justworks. When I was shopping for PEOs, I found lots of nightmare reviews of all the other PEOs I found. The large payroll companies also have terrible reviews. I never found a bad review of Justworks, and now I know why. They are a great service provider. The only way I can imagine leaving them is if my company grows so large that it makes sense to have an internal HR and payroll department.
- Industry: Investment Banking
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Justworks Platform
Reviewed on 08/11/2019
The breakdown of all fees and taxes is very transparent in the system which allows me to produce...
The breakdown of all fees and taxes is very transparent in the system which allows me to produce accurate reports for the management with minimal effort.
Great customer service allows to solve issues and get my questions answered without any wait time.
Pros
The software is very easy to use, the screens are very intuitive and user-friendly. The information presented in a very clean and efficient form, screens are easy to navigate and understand.
The platform offers a variety of services from payroll management, payroll compliance, training, HR tools, and benefit coverage at a very competitive price.
Cons
There are some reporting that has not been fully developed yet. It is definitely not a show stopper but a very nice and convent feature to have. Since I am a system administrator and act as a VP of Finance for the company I work for, collecting data for reporting purposes is not readily available and requires massaging data.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Just choose Justworks
Reviewed on 29/07/2020
From the sales process all the way through to now 18 months in, every person I have worked with at...
From the sales process all the way through to now 18 months in, every person I have worked with at Justworks has been great, bar none. The sales cycle was thorough and informative, the implementation process was smooth, and customer success/support has been very responsive and helpful.
Pros
The ability to use the large group buying power of a PEO to have a combination of better choice of benefits at a lower cost was really a huge win.
Cons
There really isn't much to not like about Justworks - if anything, maybe having a little more customizability around programs like FSA, HSA, HRA, or other ancillary benefits.
Reasons for Choosing Justworks
Better benefits, better pricing, better system, better customer support - no brainer.- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Justworks is THE BEST!
Reviewed on 07/11/2019
Love love love Justworks! Their customer service is superb... every single person I’ve dealt with...
Love love love Justworks! Their customer service is superb... every single person I’ve dealt with at their company has been professional, knowledgeable and so helpful!
Pros
We love Justworks! After working with a few other PEO’s, we can confidently say that Justworks is the best around! Their software is user friendly and simple and their customer service is top notch!
Cons
The only improvement I’d love is some sorta of notifications for calendar events- ie. Admins or managers get emails prior to a team members birthday, team anniversary, pto.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect PEO for a small nonproft
Reviewed on 17/03/2020
It's a huge time-saver, and enables us to offer more benefits than otherwise possible.
It's a huge time-saver, and enables us to offer more benefits than otherwise possible.
Pros
It has enabled us to offer so many more benefits than previously, at a price that is much more reasonable than any previously existing PEO. It's great that it is all on a single platform, and the customer support has been very responsive.
Cons
The integration with QuickBooks online is not amazing. They need to continue to update the site for better usability, especially their reporting section. I would like more offerings and features.
Reasons for Switching to Justworks
Pricing and features.- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing support and knowledge
Reviewed on 29/07/2020
Honestly, Justworks saves us so much time with benefits and payroll overall. If there are compliance...
Honestly, Justworks saves us so much time with benefits and payroll overall. If there are compliance questions, we can go to their portal or ping their customer team.
Pros
Justworks is incredibly easy to use and manage payroll and benefits. They are constantly evolving and rolling out more benefits to their customers. In addition, their customer support is some of the best I've experienced. They always work with you to find a solution
Cons
Our only complaint is working with rolling start dates and benefits. However, their team was able to help us find a workaround and work with us on those issues.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It's in the name. It Just Works.
Reviewed on 27/02/2020
It has solved many issues we would have otherwise run into like all payments, headcount reports,...
It has solved many issues we would have otherwise run into like all payments, headcount reports, tax docs, contact info.
Pros
Super sue friendly. On demand customer service via slack or phone call. Always helpful. Excellent product, easy for admins to help their staff.
Cons
More flexibility for benefits for partime and contractors. With the rise of remote and freelance work, it would be great to be able to offer benefit packages whatever those may be as options for companies who employe many freelancers.
- Industry: Animation
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good, but pricey
Reviewed on 27/02/2020
Overall positive, but could be smoother.
Overall positive, but could be smoother.
Pros
The interface is easy. There's always a place to find the answer you are looking for. I like the discounts for healthcare while using Justworks as a PEO.
Cons
The software is great. However, I didn't love that when we onboarded with Justworks they didn't let us know that we needed to take lots of steps with the state to cancel certain things. We got hit with some unexpected fees and slapped on the wrist. It also cost us lawyer and CPA $$ since we had to get their advice on the matter.
- Industry: Sports
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simply put, Justworks just works
Reviewed on 26/06/2023
Understanding your business needs at different portions of the remote-work industry is difficult...
Understanding your business needs at different portions of the remote-work industry is difficult but with Justworks Hours, it's easy and seamless to visualize (and pay) our hard-working efforts from our entire staff
Pros
We really like the ease of deployment for Justworks -- but mainly the ease at keeping track of both our full-time and our contracted employees is pivotal. The access to our staff directory and the hours they all keep allows freedom to work from anywhere.
Cons
There isn't a single feature that I can say we have any issue with this. It's quite literally a perfect product.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great simple system and tool
Reviewed on 27/02/2020
I joined a company 7 months ago who had Justworks set up. I had not used the system and within a...
I joined a company 7 months ago who had Justworks set up. I had not used the system and within a few days of being in it am a super-user of the tool. It's incredibly easy to navigate, work with and pull information from. I have extensive experience with ADP and SAP and both of those tools have so many knock on implications when something is set up that work flows are much more challenging and any slight change and mess up your system. This is so much more user-friendly - for what it is used for at my company.
Pros
The ease of use, end-user interface and ease to create and add on information to a personnel record.
Cons
Reporting functionality and record maintenance.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Super easy to use!
Reviewed on 13/04/2022
My employees find it easy to use. I find it easy to monitor and manage time keeping.
My employees find it easy to use. I find it easy to monitor and manage time keeping.
Pros
JustWorks is a very easy to use, efficient and accurate time tracking system.
Cons
I do not like that I can not update the time until the employee has clocked out for the day (for instance if they forget to clock in and then clock in later- I can not make updates until end of day clock out)
- Industry: Media Production
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Amazing Platform
Reviewed on 07/11/2019
I use justworks for benefits, payroll, employee documentation with policies, EH, and other...
I use justworks for benefits, payroll, employee documentation with policies, EH, and other important notes and it has all been so easy to use and very reliable. I love that i can reach my rep immediately and if he is not in the office then someone else takes over and answers very quickly. It's great!
Pros
It is extremely easy to use. I love that I am able to store any important documentation and have it all in one place. I really love the payment tool, it is very easy to schedule, stop, add, view history when it comes to payments.
Cons
I wish there were more days in before payroll processing. Sometimes I need to make an adjustment or employees that use timecards don't know if they will do OT one day but they have to submit days before processing.