Cornerstone LMS Reviews

There is so much we can do to improve our employee education / training with the system.

We are not using the software to it's full extent so there is a lot of clean up to do. We are also part of a larger corporation so I'm not able to use some of the new features without assistance from the lead organization.

Cornerstone offers one of the better LMSs that I've managed in my career. They continue to update the system with new features and evolve it with emerging technology like machine learning and mobile compatibility. It supports all of the content we use and user management is relatively painless. Each area of the system integrates with the others. This allows for a very cohesive performance management suite.

The weak spot of Cornerstone is their customer service. It has been a pain point for several years. They say they are working on improving it and sometimes they do, but it still has a long ways to go. I also wish the system had more robust mobile compatibility. This is something they have been working on, but they are behind some competitors. They also need further support for multimedia, specifically video.

I like that Cornerstone is constantly releasing new tools and features to enhance the LMS. They really listen to their customers and take in all advice to make necessary upgrades.
The software is easy to navigate and use. Making ILT sessions and events is straightforward. I also like how you can add badges to a learning object so that way learners feel good when they accomplish something. Also, the reporting capabilities are great and there are a number of reports you can generate to analyze how the system is being utilized.

The Quiz functionality of the system is not good and not easy to use.
Its not modern and every test you make has to be out of 100. Also, you can drag and drop questions in whatever order you want them to be. The tool is limited and needs to be upgraded for easier use.

The thing that I like most about the software is how easy it is to learn, and pick up on. When I came into this role, I had no prior cornerstone or LMS experience, but it was super easy for me to learn and navigate. Highly recommend Cornerstone to those who are looking for a new provider.

There really isn't anything that sticks out that I like least about the software. Their support model can be tricky to deal with from time to time, but that's about it honestly.

I like that we can have all of our required trainings in one system and can automatically assign them to our learners along with sending automated emails. It is great to be able to run reports out of one system to track learning. I am also excited to see where we will be using the tool in the area of Skills.

The evaluation tool is not that easy to use and the reporting is basic level. It needs to be an area of focus.

This program offers a lot more options than our previous Learning Management System, including more interaction for employees. It is also easier to include other resources.

There was a large learning curve and we had several different supporters of our transition, which made it difficult to build a partnership and learn from the support we were provided since we had to catch up our newly assigned client manager.

Very robust
Greate with automation
Greate for compliance tracking
Flexible for admins to configure

Usability issues for end-user sometimes (too many clicks to get to the learning)
Lack of some key features like Vimeo, MP3, and HTML learning item types.

I love the ease of this product and how functional it has been for our organization.

There really was only one function that we weren't able to implement through Cornerstone, however we are managing around it.

Many nice features, like Playlists - you can create a playlist with any links you want and share with employees (e.g. leadership Inspirational videos/articles).

Easy to assign training for a big group of employees (very easy to create a specific group based on employees' features like a place where they work).

The end result, e.g. assigned training, looks good from the user's perspective. Easy to re-assign which is very useful for mandatory training.

The biggest problem for me is a very unfriendly administration panel - to create anything, you need a lot of "clicks", and in every part of the system, it looks different (e.g. you have to sometimes click 'done' to add something, and in another place just click on '+'). Sometimes it seems to have no logic (even Cornerstone employees have sometimes problems answering how the given feature will work...).

It is also difficult to edit anything in many places, which means that you have to start work from scratch (e.g. when creating a test, you can set that user will receive partial points for multiple-choice questions, but if you did not choose it when creating the question, you have to create the question from scratch)

And the last annoying thing for me - practically nothing can be deleted from the system if it has been used at least once, which creates a long list of unnecessary materials / tests / training / etc and makes it very difficult to find what you need.

Full functionality for an LMS. Can integrate with many other Enterprise systems. New learner experience features are bringing a modern approach to corporate learning. They have started to support xAPI.

Their Global Product Support has had issues for several years. Response times on tickets are bad.

The cost can be quite high compared to other LMS companies. They demnd a certain percentage increase each year even if it isn't justified.

Cornerstone Learning is intuitive to learn with a mostly clean interface. Some newer systems have more modern and updated features, but Cornerstone does the job for us. I love how relatively easy it has been to engage our users and deliver quality learning objects.

The content development tools are growing, but find external authoring applications is still essential.

I like that it is fairly easy to use for most people even those that aren't tech savvy. I also like the fact that they strive to make things better with each release. In the five years that I have been with them, they have come a long way in making some wonderful changes.

The implementation still remains as being a horrible experience. We had a great product leader but were left confused with many of the processes. We also choose to implement way too fast, so if given the chance again it would be great to implement a bit slower.

Excellent UI and End User experience. Great product and customer teams, quarterly updates that always add meaningful, high quality new features.

Lots of configuration, you really have to know what you want to achieve, rather than just take it off the shelf.

There is a great underlying structure to Cornerstone Learning. The functionality is there and they are some very powerful features to help with automation and managing learning for your organization.

The presentation is not great. The front end is serviceable, but the back end needs some coordination and simplification to be a really great product. They are addressing some of this with Xplor, but since it's an additional cost, be prepared for that.

Security, is almost impossible to hack with the spaghetti and awful code it has.

Simply put, is the worst LMS I ever tried.
- Very, very sluggish, in time response and workflow.
- Not intuitive, every time we make a course, we also need to make a PDF manual for the users, unbelievable.
- Full of bugs, the tool is unpredictable, we launch a course, and if many users report a problem there is no way to fix, we need to make a new course with a different ID, even if the admin test the course, there is no way to make changes after it.
- Complete lack of plugins or extra functionalities.

Maybe it would be a very good LMS if we were in 2005, but right now, we have much better options.

The Performance and learning modules are used the most and we were able to accomplish what we needed as we switched from a different deliverable.

Some pieces within the modules do not have the same behavior across the board which can make it very frustrating at times.

The product is easy to use for Beginners as well as Experienced professionals. Very easy to configure. The Learner experience platform has a great feel with new categories of carousels being introduced in every release. The Reporting 2.0 module looks great. The Edge Import tool is a great tool for backend data upload and metadata update for us admins.

The Certification module has seen no enhancements in the last 5 years.

I have been in the HRIS world for awhile, and touched many different products. CSOD has been one of the best, the logic and function makes sense, it is intuitive, and the improvements always bring excitement and enthusiasm to the group.
Looking for amazing dynamic software - that can handle either a push or a pull type learning experience, you have found it.

GPS - struggles. Developers tend to QC live with the early adopter and client community... they are truly Agile in that sense.
GPS is undergoing change, and it has improved drastically in the past 2 years- there is a lot of work left to do.

Cornerstone is very powerful. It has all of the advanced functions we need for a large and complex organization.

The admin side can be hard for a new user. It takes time and training to understand all the power and complexities of the system.

The entire documentation (OnlineHelp, release notes) , community and forum is well structured and easy to find an information or use case.
Also, the Product academy is offering us support to get the recognized CSOD certifications.

some of the improvements we suggested were not prioritized;
Some actions we raise to GPS support are marked as billable working orders even if sometimes it is related to a tool issue.

I like that they are adding new features to adapt to the future of work (skills and AI driven recommendations). They have worked with us closely to understand our needs and help us find creative solutions. We are now able to identify skills gaps in different teams and departments and share this information with business leaders to inform learning strategy.

There are still some kinks to work out as Cornerstone evolves their platform. Their skills and AI capabilities are very early in their development, but they are open to feedback and are rolling new capabilities out consistently.

Some of the newer features which supports digitized content

Some of the archaic features such as the primitive tool used to download evaluation or feedback results

The calendar of my sessions is nice. And having my certificates in one place is good too. Also like being able to download a roster copy

reporting from an instructor standpoint is limited (only can get the roster). Would be good to see who has taken previous related courses or been in one of my sessions from within the system

We hold all learning transcripts on the LMS. We build courses and assign all learning to every employee. We love the reporting function and constant updates.

It is hard to get the right information when you need it immediately. If you join a call for questions, most of the times it is full and you have to wait until the next day. The person who sells it to you doesn't support you after.

Quite efficient and complete learning solution
Continuous new features on recruitment to be highest than the average of the market
Implementation performed by Cornerstone and an integrator (in 2010 and 2015)
Dedicated points of contact : 1 for commercial, 1 for technical
Security role management

Still some delays to get answer on support (~2-3 days)
Wait some features improvements to improve administrative action in the system.