Employment Hero Reviews

Employment Hero appears to have taken the Apple approach of starting with the end user in mind and focusing on the customer experience rather than create the technology and people having to adjust to the technology. I like that I have made some suggestions for additional functionality regarding visibility of annual leave calendars over multiple departments which they had taken on board and rolled out in a software update. There was no additional cost to us and then all users get the advantage of the improvements. Like wise, when other users make suggestions that they take on board, we get access to the additional functionality. It is good that there is only one platform of Employment Hero that they need to support.

Very happy with the software. The timeliness of support was slower than expected initially, but I think this is due to growing pains and the rapid growth of Employment Hero.

Employement Hero was fairly easy to setup in our organisation and the support was fantastic. It streamlined alot of our HR processes and made it alot easier to onboard and manage our employee.

I feel like the learning module can be enhanced. It is not easy to use and can be optimised.

- Automated streamlined onboarding- Benefits and rewards are built-in- Communications options to get out quick messages out to teams- Everything is connected!

Better access management to features and employee files - security setting and default position on some features can be frustrating.It generates a lot of emails for administrators as employees work through the onboarding process - updates on bank details, updates on super, updates on tax info. You need to know all of it when people change their details, this should be fine-tuned for onboarding

Although we utilise both the Payroll and HR Platforms. The Payroll platform is by far the most user friendly payroll platform I have seen and used to date.

The Payroll and HR platforms, although linked, have small discrepancies of information and other features that do not sync and/or match which can sometimes make navigating the platforms or updating information a little difficult.

Reporting on so many aspects of HR - turnover rates, surveys, 1:1's and the way it easily interfaces with other payroll systems. The recruitment function is so easy and allows multiple people to be involved in each step of the process.

I think the email notification settings need improvement

Everything we need in regards to HR is in the one place.

We can't alter some of the sections to suit our business needs - such as adding a field for job numbers when submitting an incident report.

it made the business less effectively to do

some features are difficult to use and need a lot of time to learn

It is easy to use, relatively comprehensive, and is a one-stop shop for employee data. We utilise it primarily for recording employee data and contracts (not Payroll) and offers good tools to report on compliance and profile completeness. It is currently an essential tool in our business for managing our staff.

Most features are pretty well thought out, and one of the biggest limitations (timeframe and cost to have custom built contracts/policies) is soon to be a thing of the past. Probably the biggest bug I have is after viewing or sending a contract to a recipient, there is no one-click to return the the Employee File - you either need to search again or navigate back in the browser.

Recruitment is so easy to use Very happy with the Recruitment Feature in Employment Hero. It makes hiring so much easier.Employee onboarding would have to be one of my favourite features along with tracking courses.

Email coming through at times outside the times we have individually dedicated.

South West Community Transport have been using Employment Hero for 6 months now and it has improved our H.R. immensly. We are now nearly paperless with all our document controls, contracts, training, Performance reviews and procedures. Employment hero makes it very easy for staff to access their personal files at anytime of the day or night from any location and allows management to deliver compulsory reading, updates and most other things electronically.
The system is great, economical and we are not even using it to its full potential yet.
I strongly recommend Employment hero as an electronic alternative to a paper based H.R. system

We could use more flexability to change things within the contracts and also to have the ability to advertise casual roles.

Heaps of ease of life features that make normally time-consuming HR admin tasks really simple.

Sometimes support questions via the email can go unanswered and you have to pay extra to have a phone line.

Comprehensive platform with lots of features.

We have found the implementation journey very difficult. Having to rely on email for every question and waiting up to a day for a reply makes the process agonizingly slow and expensive. There have been a few software glitches and we have been told we will hear back, but each time the ball, unfortunately, gets dropped. Suggest that Employment Hero add a well-trained phone support team which will really help their customers. It has been explained to us that it is a cost and scalability issue as a reason EH do not offer ready access to phone support, but this means that they are placing profit above customer experience which will impact referrals and growth in the long run. I hope management take note and make this a software that will have raving fans, because I know we are not alone in our frustrations and current experience.

so many quality of life features that make tedious administrative tasks really easy!

expensive phone customer support can make it challenging to get a quick answer to a query.
Email support is free, however, can be slow.

The seamless functionality between the HR and payroll portal. Amazingly fast to set new employees up. Brilliant in keeping requirements specific to your need in addition to ensuring they are up to date, whilst reminding you in time to book in for training.

Not really a con - there is so much functionality that there is a lot of learning on the go.