Employment Hero

4.5 (199)
Do it all with Employment Hero

Overall rating

4.5 /5
(199)
Value for Money
4.4/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.2/5

89%
recommended this app
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199 Reviews

Peter
Overall rating
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It just works. Employment Hero is simple to use and easy to implement.

Reviewed on 06/06/2018

Pros

Employment Hero appears to have taken the Apple approach of starting with the end user in mind and focusing on the customer experience rather than create the technology and people having to adjust to the technology. I like that I have made some suggestions for additional functionality regarding visibility of annual leave calendars over multiple departments which they had taken on board and rolled out in a software update. There was no additional cost to us and then all users get the advantage of the improvements. Like wise, when other users make suggestions that they take on board, we get access to the additional functionality. It is good that there is only one platform of Employment Hero that they need to support.

Cons

Very happy with the software. The timeliness of support was slower than expected initially, but I think this is due to growing pains and the rapid growth of Employment Hero.

Response from Employment Hero

Thanks for giving Employment Hero such an awesome review, Peter! We hope you're still enjoying Employment Hero as much as you were when you wrote this review.

Have a great day,
The Employment Hero Team

Louise
Overall rating
  • Industry: Civil Engineering
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease and Convenience

Reviewed on 14/04/2020

The ability to track leave is probably the biggest benefit we have seen using this software....

The ability to track leave is probably the biggest benefit we have seen using this software. Recently, we are loving the staff details that we have access to. With 80% of our staff now working remotely, we are able to stay in touch via phone or messaging as well as our usual emailing. Management is also able to keep everyone up to date with important information via the Company Feed.

Pros

We love the function that allows us to track leave. The convenient ease of use is a big plus for us. Staff can apply via the mobile App and management is able to track leave. This function is also great when processing payroll as it brings approved leave across to our accounting software each payrun.
We also love the Timesheet function. We use it to track additional hours worked and record them as time in lieu. It gives both Management and the employee a record of any additional hours worked.

Cons

I would like it if staff could comment in the Company Feed when Management makes an announcement. At the moment they can only give a Shout Out to a fellow employee.

Alternatives Considered

Zoho Desk

Reasons for Switching to Employment Hero

Employment Hero is Australian. What better reason could we have?!

Response from Employment Hero

Hi Louise,

Thank you for taking the time to share your experiences with Employment Hero. It's so great to see that the leave management and electronic timesheet functionality has made it so much easer for you and the team.

We're currently working on improving the Company Feed - stay tuned!

Thank you again,
The Employment Hero Team

Tim
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Misleading Payroll Products

Reviewed on 01/02/2023

Employment Hero outsources its payroll platform to Paycat, which operates on a separate database...

Employment Hero outsources its payroll platform to Paycat, which operates on a separate database and is not fully integrated with Employment Hero's platform. This means it's important to know which tasks should be performed on each platform to avoid issues. If a problem arises with the payroll, Employment Hero's technical support may not be able to fully assist as they are not familiar with the complex design of Paycat's payroll system. Paycat may also refuse to resolve the issue since you are Employment Hero's customer, not theirs.

Pros

Easily create templates and distribute HR-related documents to employees.

Cons

Human Resources and Payroll software are two distinct products that result in frustration due to their poor integration with one another.

Alternatives Considered

Tanda and Xero

Reasons for Switching to Employment Hero

I regretted it.

Response from Employment Hero

Hi Tim,

Thanks for taking the time to leave us this review.

Our payroll platform is owned by us and integrates with our HR platform.

In this instance, PayCat would have assisted you to implement your Employment Hero payroll platform, however now this is complete, please direct any questions or concerns to our support team and we'll get back to you ASAP: https://employmenthero.zendesk.com/hc/en-au/requests/new

Behind the scenes, we're working on a number of initiatives to enhance and streamline the implementation process and feedback like this is vital to the success of these initiatives.

If you'd like to discuss your concerns further, please feel free to reach out to us at [email protected].

Many thanks,
Rosie

Bernadette
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Love it!

Reviewed on 29/05/2023

We have streamlined onboarding, policy management, contract management, Employee documentation and...

We have streamlined onboarding, policy management, contract management, Employee documentation and many other processes.

Pros

Employement Hero was fairly easy to setup in our organisation and the support was fantastic. It streamlined alot of our HR processes and made it alot easier to onboard and manage our employee.

Cons

I feel like the learning module can be enhanced. It is not easy to use and can be optimised.

Response from Employment Hero

Hi Bernadette,

Thanks for your kind words! It's wonderful to hear that you're getting so much value from the platform. We truly appreciate your support.

Many thanks,
Rosie

Verified Reviewer
Overall rating
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

HR Saviour!

Reviewed on 08/05/2023

Cannot say enough good things about it. A self-service solution for the entire employee lifecycle.

Cannot say enough good things about it. A self-service solution for the entire employee lifecycle.

Pros

- Automated streamlined onboarding- Benefits and rewards are built-in- Communications options to get out quick messages out to teams- Everything is connected!

Cons

Better access management to features and employee files - security setting and default position on some features can be frustrating.It generates a lot of emails for administrators as employees work through the onboarding process - updates on bank details, updates on super, updates on tax info. You need to know all of it when people change their details, this should be fine-tuned for onboarding

Response from Employment Hero

Hi there,

Thanks for your review! It's wonderful to hear that the platform's streamlined your HR processes and is adding so much value to your business.

I've passed on your feedback about email notifications during onboarding to our product team.

We appreciate your support!

Many thanks,
Rosie

Sophia
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

HR Manager review

Reviewed on 05/05/2023

We have had a really positive experience. For a well priced, off the shelf package it is very...

We have had a really positive experience. For a well priced, off the shelf package it is very good. Service is not always available immediately but is always helpful and friendly. The experience continues to get better as the product constantly improves.

Pros

Great off the shelf product for managing a small to medium size business. There is enough customisation to add the features we need and all of the basic HR functions are available. The service is great (may need to wait for a reply but very helpful and friendly).

Cons

The Certification function is not yet perfect but I'm sure this will evolve with time. Employment Hero continue to develop and enhance the product.

Response from Employment Hero

Hi Sophia,

Thanks for your kind words! It's wonderful to hear that you've had a great experience with Employment Hero.

We truly appreciate your support.

Many thanks,
Rosie

David
Overall rating
  • Industry: Mining & Metals
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Climbing the Ranks

Reviewed on 23/02/2023

Overall, Employment Hero is a great platform for any small to medium size business to use. The...

Overall, Employment Hero is a great platform for any small to medium size business to use. The ability to apply self guided implementation to a system that is easy to use is a huge benefit.

Pros

Although we utilise both the Payroll and HR Platforms. The Payroll platform is by far the most user friendly payroll platform I have seen and used to date.

Cons

The Payroll and HR platforms, although linked, have small discrepancies of information and other features that do not sync and/or match which can sometimes make navigating the platforms or updating information a little difficult.

Response from Employment Hero

Hi David,

Thanks for your review! It's really great to hear that you're getting so much value from the platform and are finding it so easy to use.

We're always working to improve, so I've passed on your feedback to our product team too.

Thanks for your support.

Many thanks,
Anna

Kellie
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy HR and Recruitment

Reviewed on 18/05/2023

Amazing support and the developments just keep coming.

Amazing support and the developments just keep coming.

Pros

Reporting on so many aspects of HR - turnover rates, surveys, 1:1's and the way it easily interfaces with other payroll systems. The recruitment function is so easy and allows multiple people to be involved in each step of the process.

Cons

I think the email notification settings need improvement

Response from Employment Hero

Hi Kellie,

Thanks for your review! It's wonderful to hear you're getting so much value from the platform. I've passed on your kind words to our team.

Many thanks,
Rosie @ Employment Hero

Silvana
Overall rating
  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great HR Platform

Reviewed on 14/06/2023

Pros

Everything we need in regards to HR is in the one place.

Cons

We can't alter some of the sections to suit our business needs - such as adding a field for job numbers when submitting an incident report.

Response from Employment Hero

Hi Silvana, Thanks for your kind words and taking the time to leave us a review! It means a lot to us. Many thanks, Rosie

bridget
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

excellent

Reviewed on 29/06/2023

able to do accounting pay rolls on time

able to do accounting pay rolls on time

Pros

it made the business less effectively to do

Cons

some features are difficult to use and need a lot of time to learn

Kurt
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Big Disappointment So Far

Reviewed on 29/03/2021

Zero star experience so far with HR and LMS implementation. Started much later than we clearly said...

Zero star experience so far with HR and LMS implementation. Started much later than we clearly said that we needed.

Was auto enrolled into hours of webinars with two days notice with no regards for our full calendar and business travel commitments.

Am currently considering dropping down to the minimum number of employees to see out my contract and then putting my team in another software solution - and that includes LMS and Payroll.

We expected a lot more from conversations on the sales calls. Hasn't lived up to promises in Payroll either.

Xero has better payroll system with more functionality and better value.
There are much better value LMS systems out there as well. (TalentLMS)

Pros

Had potential if it was delivered as promised, the problem is getting it set up has been extremely difficult.

Cons

The setup process has been a disappointing experience.

Response from Employment Hero

Hi Kurt,

While we're sorry to see that Employment Hero didn't reach your expectations, we appreciate you taking the time to review the platform.

It is extremely rare for a customer to finish the sales cycle only to realise that it's not a good fit during implementation. This is outcome is as undesirable for Employment Hero as it is for customers such as yourself and our sales team does everything it can to avoid these situations. Though this happens very rarely, we have taken your feedback onboard to avoid this happening again and I can see that your subscription was cancelled before launching the platform.

Wishing you all the best,
Anna from Employment Hero

Rachel
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Employment Hero Review

Reviewed on 28/10/2019

The on boarding off staff has become so much easier compared to manually entering forms and...

The on boarding off staff has become so much easier compared to manually entering forms and employee information in the system. We also utilise the payroll feature and the payroll team we work with are brilliant too. A lot easier to collate items such as policies, collect employee documents and track their document expiry dates for compliance purposes much easier. Also much easier to track probation periods with the reminders.

Pros

I like it’s easy to use, the HeroShop (now My Benefits -> Discounts) is brilliant and adds a benefit for employees, issuing employee documents and on boarding them is very simple and saves us so much time otherwise spent on manual on boarding. Leave management, timesheet management very simple and straightforward. Reporting features is great too, to find out staff insights such as headcount numbers etc. Any queries I have or issues with the system the support team is very helpful too!

Cons

Occasionally when I email employment contracts to staff they have difficulty with finding this email in their junk mail / spam / inbox. Some are not able to find this at all. I usually have to then send the contract manually. There’s no way to resend the contract once it has sent, so perhaps a feature such as send a staff member a reminder email to sign their contract could be beneficial. Some staff have trouble uploading their certifications, perhaps by incorrectly dating or using the wrong document format (e.g. Not PDF). I think having more features on the phone app too would be great because majority of staff use employment hero on their phones only because it’s quicker and more convenient. For First or secondary managers, if they can lodge leave on behalf of their staff via the mobile app, I think that’d be a brilliant addition to the phone app.

Response from Employment Hero

Hi Rachel,

Thank you so much for taking the time to leave such a detailed review of Employment Hero! It's a huge help to others looking for their own people management platform. It's great to see we've saved you so much time with your HR admin and that you've found the support team so helpful.

We appreciate your detailed feedback about the system too. It is possible to remind pending employees about their contract - I'll send you an email now to show you how.

Thank you again and we'll be in touch shortly.

All the best,
The Employment Hero Team

Shannon
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We ❤️ Employment Hero

Reviewed on 14/02/2019

Overall, our experience with EH has been an extremely positive one. It’s helped us streamline all...

Overall, our experience with EH has been an extremely positive one. It’s helped us streamline all our HR and payroll functions, we are now completely paperless (except for the odd report here and there!)
They really are on top of the game.

Pros

What we liked most was the fact that it turned our HR and payroll departments paperless - virtually overnight!
It’s easy to use and navigate. It’s intuative and suits our 150+ employee sized business to a tee.
Seamless integration between the HR and Payroll platforms means less time spent on menial data entry and fewer mistakes.
Perfect Integration with our accounting software as well.
We’ve been using EH for the past 2 years and they’re constantly improving and/or implementing new features.

Cons

The reporting functionality on the HR platform wasn’t quite where we needed it to be but this has been improved over time with updates.
Also, the staff announcements feature is a bit basic for our needs.

Response from Employment Hero

Hi Shannon, thanks for sharing your experiences with Employment Hero and HeroPay! We're always developing so our reporting feature will continue to improve. It's awesome to see that we were able to help Aquabliss become almost entirely paperless too.

Thanks again,
The Employment Hero Team

Daniel
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Where's the support?

Reviewed on 30/11/2021

The biggest problem we have is with support. It is terrible. There is no ticketing (Or maybe we...

The biggest problem we have is with support. It is terrible. There is no ticketing (Or maybe we just aren't given our ticket details). Very slow responses or none at all after multiple contact attempts. This just isn't good enough when we are dealing with urgent platform based payrun issues. Also, there is no clear path to support from within the platform. You have to google it. Finally, there is no clear complaints process. Hence this review. Hope you guys at EH get in touch with me.

Pros

Easy for staff to use and automates HR and payroll processes quite well.

Cons

The interface has been updated (Modernised) but there is no benefit. A waste of time. The platform speed has slowed down since the upgrade and some important features don't work.

Response from Employment Hero

Hi Daniel,

Thank you for taking the time to share your experience with Employment Hero. It's great to hear that your staff are finding the platform easy-to-use and it's helping automate processes.

Thank you also for your feedback on our service delivery. I have passed this on to our team. Our customers are at the centre of everything we do and we are always looking for ways to improve customer experience.

I can see that your enquiry has now been resolved, but if you need anything else please let us know at [email protected].

Many thanks,
Anna from Employment Hero

Mark
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Solid HR platform with self-service approach

Reviewed on 04/12/2019

As an employee, the integrated approach of Employment Hero gives me much greater visibility and...

As an employee, the integrated approach of Employment Hero gives me much greater visibility and control over all the aspects of my employment in one place than any system I'd previously used. It brings together all the bits of information typically stored in folders and emails and separate systems: formal employment docs, leave and pay, performance management, and team dialog around goals and awards.

Pros

- Ability for users to self-select a range of settings, functions and notifications, as well as find all employment-related documentation in one place.
- Ability to access, review or initiate contractual documents, incident reporting, team comms, goal-setting, policies, reviews and rewards.
- Encourages interaction with employees through goal-setting, nominating others for awards, etc.

Cons

- initially, payroll took a long time to get going (I was told there were complications with syncing records but this is now sorted)
- some elements of the user interface are less intuitive than expected of this generation of software, but relatively minor compared to its overall capability

Response from Employment Hero

Hi Mark,

Thank you for taking the time to review Employment Hero! We're glad to see you've had such a positive experience with the platform.

Have a great day,
The Employment Hero Team

Justin
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

As our HR Platform, it provides access to great tools for insights and staff management.

Reviewed on 08/03/2018

Biggest benefit is having all the staff data in one place, plus auditing tools/notes to record...

Biggest benefit is having all the staff data in one place, plus auditing tools/notes to record staff changes and moves. It is fast, simple and does exactly what it needs to.

Pros

It is easy to use, relatively comprehensive, and is a one-stop shop for employee data. We utilise it primarily for recording employee data and contracts (not Payroll) and offers good tools to report on compliance and profile completeness. It is currently an essential tool in our business for managing our staff.

Cons

Most features are pretty well thought out, and one of the biggest limitations (timeframe and cost to have custom built contracts/policies) is soon to be a thing of the past. Probably the biggest bug I have is after viewing or sending a contract to a recipient, there is no one-click to return the the Employee File - you either need to search again or navigate back in the browser.

Response from Employment Hero

Woah, look at all these stars! We can't thank you enough, Justin, for giving Employment Hero such a ringing endorsement. We're always developing the platform and investing in Employment Hero to make it the best HRIS on the market. We hope Employment Hero is still essential to your business!

Thanks again,
The Employment Hero Team

Adele
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy

Reviewed on 08/05/2023

Great!

Great!

Pros

Recruitment is so easy to use Very happy with the Recruitment Feature in Employment Hero. It makes hiring so much easier.Employee onboarding would have to be one of my favourite features along with tracking courses.

Cons

Email coming through at times outside the times we have individually dedicated.

Alternatives Considered

Roubler

Reasons for Switching to Employment Hero

Very easy to use. :)

Response from Employment Hero

Hi Adele,

Thanks for your review! It's great to hear that the recruitment module has helped you to streamline your hiring and onboarding processes.

Your support means a lot to us.

Many thanks,
Rosie

Darrin
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great paperless system

Reviewed on 10/03/2021

Excellent

Excellent

Pros

South West Community Transport have been using Employment Hero for 6 months now and it has improved our H.R. immensly. We are now nearly paperless with all our document controls, contracts, training, Performance reviews and procedures. Employment hero makes it very easy for staff to access their personal files at anytime of the day or night from any location and allows management to deliver compulsory reading, updates and most other things electronically.
The system is great, economical and we are not even using it to its full potential yet.
I strongly recommend Employment hero as an electronic alternative to a paper based H.R. system

Cons

We could use more flexability to change things within the contracts and also to have the ability to advertise casual roles.

Response from Employment Hero

Hi Darrin,

Thank you so much for reviewing Employment Hero and sharing your experience with others. We're stoked to see that Employment Hero has had such a huge benefit on your business and look forward to supporting you and your team for many years to come!

Thank you again,
Anna from Employment Hero

Caroline
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Could not recommend more highly

Reviewed on 11/05/2020

Employment Hero is amazing. Not only does the software solve so many problems, the company taht...

Employment Hero is amazing. Not only does the software solve so many problems, the company taht manage it are continually delivering new functionality and services to help business owners & operators. They do so at a highly affordable rate. My company also uses their HR legal services - Employment Innovations - which provide highly affordable advice on all range of HR issues. It's like having an in house HR team for a fraction of the cost

Pros

As a small business operator, this software enables me to deliver a bonafide and professional HR function to my employees. It helps ensure I'm compliant with regulations and deliver employee services that are reliable and trustworthy. In addition to this, it saves me time.

Cons

There are some areas for improvement but I am not aware of a better product in the market and the developers are continually innovating the product.

Response from Employment Hero

Hi Caroline,

Thank you so much for taking the time to review your experiences with Employment Hero. It's great to hear that we've been able to help you and the team at Investa Projects.

We look forward to supporting you for a long time to come.

Thanks again,
The Team at Employment Hero

Loui
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Incredible platform that just gets better

Reviewed on 03/03/2020

Generally pretty good customer service. email support can be a little slow at times.

Generally pretty good customer service. email support can be a little slow at times.

Pros

Heaps of ease of life features that make normally time-consuming HR admin tasks really simple.

Cons

Sometimes support questions via the email can go unanswered and you have to pay extra to have a phone line.

Response from Employment Hero

Hi Loui,

Thank you for taking the time to review Employment Hero. We're really proud to be able to continue to support Fonda Mexican's people management and look forward to adding even more features to make your HR admin easier!

Thank you also for the feedback regarding our support team. We are working on improving our response times and hope you notice the change soon.

Thanks again,
The Employment Hero Team

Brad
Overall rating
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Good software - very difficult implementation journey

Reviewed on 11/03/2022

Pros

Comprehensive platform with lots of features.

Cons

We have found the implementation journey very difficult. Having to rely on email for every question and waiting up to a day for a reply makes the process agonizingly slow and expensive. There have been a few software glitches and we have been told we will hear back, but each time the ball, unfortunately, gets dropped. Suggest that Employment Hero add a well-trained phone support team which will really help their customers. It has been explained to us that it is a cost and scalability issue as a reason EH do not offer ready access to phone support, but this means that they are placing profit above customer experience which will impact referrals and growth in the long run. I hope management take note and make this a software that will have raving fans, because I know we are not alone in our frustrations and current experience.

Response from Employment Hero

Hi Brad,

Thank you for taking the time to share your experience. I'm so sorry to hear that implementation has been difficult!

Ensuring our customers have a great experience is very important to us and behind the scenes we are working on a number of initiatives to help improve this part of the customer journey.

I have passed on your valuable feedback to our team. Thank you for your continued support.

Many thanks,
Anna

Louis
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great platform that is always improving

Reviewed on 30/09/2019

Pros

so many quality of life features that make tedious administrative tasks really easy!

Cons

expensive phone customer support can make it challenging to get a quick answer to a query.
Email support is free, however, can be slow.

Response from Employment Hero

Hi Louis,

Thanks for taking the time to review Employment Hero! It's great to see you're getting so much value from the platform and we love that we're able to make employment so much easier and rewarding for you and your team.

Thanks also for your feedback regarding our support. This is a known issue and is a high priority for us to improve on in future.

Thank you again,
The Employment Hero Team

Lee
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Fine, but not great. Weak customer support.

Reviewed on 30/03/2022

Seems like a fair "jack of all trades, master of none" toolkit for small businesses. This is a...

Seems like a fair "jack of all trades, master of none" toolkit for small businesses. This is a prime example of a company that ships new features that a small subset of clients use, at the expense of maturing the interface design for the 20% of features that 80% of clients use. It's just a little clunky overall.

Sadly, they clearly underinvest in Customer Support, as response times are heinous.

Pros

It has a REALLY wide variety of features for HR/P&C

Cons

Customer support "initial response" times averaged north of 1 week for basic requests from our organisation. UX is underinvested in (5/10).

Response from Employment Hero

Hi Lee,

Thanks for your review.

We're always working to ensure that we deliver exceptional customer experiences, so I am sorry to hear that our service hasn't met your expectations.

I have passed on your feedback to our product and support teams.

Many thanks,
Anna

Laura
Overall rating
  • Industry: Printing
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Laura's EH Review

Reviewed on 03/12/2020

It took us a while to get set up and to work out how it all worked, our company is fairly large and...

It took us a while to get set up and to work out how it all worked, our company is fairly large and a bit confusing so we were probably a unique case. Now that we have worked out the kinks, I'm very excited for how we can use Employment Hero!

Pros

Almost everything can be done through Employment Hero, we are now moving towards an almost completely paperless onboarding and payroll system which is helping to streamline all of our admin processes.

Cons

Sometimes it wasn't very intuitive, things seem hidden in the menus, just took a while to get used to it.

Response from Employment Hero

Hi Laura,

Thanks for sharing your Employment Hero experience with others via this review. We really appreciate your support and are stoked that we've been able to streamline all of your admin processes.

Thank you also for your feedback re. the user experience. We're currently working on a number of initiatives to our platform easier to use for everyone.

Thank you again,
Anna from Employment Hero

Stuart
Overall rating
  • Industry: Furniture
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Employment Hero & Heropay

Reviewed on 08/08/2019

The team at Employment Hero are extremely capable from sales to integrations, they listen carefully...

The team at Employment Hero are extremely capable from sales to integrations, they listen carefully and ensure the best available options are applied to meet your operational needs.

Pros

The seamless functionality between the HR and payroll portal. Amazingly fast to set new employees up. Brilliant in keeping requirements specific to your need in addition to ensuring they are up to date, whilst reminding you in time to book in for training.

Cons

Not really a con - there is so much functionality that there is a lot of learning on the go.

Response from Employment Hero

Hi Stuart,

Thank you so much for taking the time to review Employment Hero. We couldn't be happier to hear that your experiences with our HRIS and our team has been so positive.

Thank you again,
The Employment Hero Team