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1309 Reviews

- Industry: Real Estate
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Getting better and better all the time!
Reviewed on 17/04/2018
Better flexibility in tracking issues raised by tenants and on the progress of those issues with...
Better flexibility in tracking issues raised by tenants and on the progress of those issues with our maintenance team.
Pros
I need to ensure my team of maintenance staff are able to respond to issues with the minimum amount of complication.... UpKeep is the most agile application for my guys. You don't have to have a degree in computer science to operate and update the application and you can go from generating/receiving a work order to completing it with only a few simple taps/click. The fact it's cross platform and works vey well on mobiles is an absolute must for me! ....no longer needing a tablet in addition to a phone! I very much look forward to some of the feature rich content coming into play later in the year.
Cons
Whilst the the day-to-day usability of the application is straight forward, there are little annoyances that pop up - having used the software for 6 months now, and being able to feed back usability issues to a VERY receptive support team, the issues are usually ironed out fairly quickly.
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Its a Keeper as long as you are keeping UP on it.
Reviewed on 28/01/2020
Very positive experience so far. They have answered all my questions sufficiently and in a very...
Very positive experience so far. They have answered all my questions sufficiently and in a very timely manner. Our account manager [SENSITIVE CONTENT HIDDEN] is fantastic, she is great at explaining things to people of all technical levels. We can see this software allowing to move forward quickly and put together our S.O.P's with minimal disruption during crucial times when we bring in new employees.
Pros
The Customization of the software is quite extensive. Has an honest to goodness workflow that is concise and easy to follow. Best have this system completely laid out and ready to roll prior to rolling it out within your facility that way you can utilize the software's capabilities to its vast potential. The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.
Cons
I feel that it pigeonholes your ability to use various systems and has no overlap with other systems that could potentially be helpful. does not offer a scheduling option to allow for access to say apartments where 24-hour notice is necessary. Having the ability to link to a calendar or a calendar within upkeep to organize my day project by the project is what is needed badly
Alternatives Considered
AsanaReasons for Switching to UpKeep
My boss was already familiar with this platformResponse from UpKeep Technologies
Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility and track work orders!
Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.
Feel free to visit our support page if you ever have any questions:
https://www.onupkeep.com/customersupport/
Thanks again!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Upkeep's ease of use
Reviewed on 29/12/2020
it has been difficult to learn the use of upkeep. I believe that a mandatory intro training should...
it has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.
Pros
I like that the system can be updated when a service has been provided, when the service crew remembers to update the system.
Upkeep provides a suggested cost for the service that can be manipulated prior to invoicing.
upkeep allows photos and written info for the services completed that day.
Cons
The upkeep system can be updated when a service has been provided but only when the service crew remembers to update the system. It would be great to have an update reminder alarm for the service crew to enter their info of the services rendered prior to leaving the site, that day.
Upkeep should also have an alert text or email warning the administration that there there was no entry for the services by the repair crew that day.
Upkeep only allows a few photos to be entered in to the system.
Prior to leaving the work order entry port. there should be a question that alerts the user that specific info has not been entered. and is required i.e..... addresses, contact info, date and time the service crew is expected....
- Industry: Civic & Social Organization
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
upkeep setup is so easy
Reviewed on 15/07/2023
using the soffware has simplified work and save time
using the soffware has simplified work and save time
Pros
the application is easy learn and set up for use in the organization, like its ability to organize once data has been entered in the system. The UI is so friendly
Cons
upkeep has a limited level of hierarchy and uploading documents and photos takes a lot of time to finish up this leads to delays in submitting a given documents
Response from UpKeep Technologies
We appreciate your review! It means a lot to our team. We're dedicated to consistently delivering top-notch quality, and we're ecstatic that we've earned your trust. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for out of control maintenance departments!
Reviewed on 14/01/2020
Our company is very pleased with what the software has accomplished for our maintenance team. It...
Our company is very pleased with what the software has accomplished for our maintenance team. It inspires technicians to provide more information to the system because they can easily retrieve historical information when needed.
Pros
Easy to bring technicians onto the system, most technicians are up & using system proficiently in 5 days or less.
Cons
The cost per user is steep for small businesses.
Reasons for Choosing UpKeep
UpKeep is much easier to efficiently manage data and it provides better communication across all users.Reasons for Switching to UpKeep
It’s user interface is much more user friendly.Response from UpKeep Technologies
Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility.
Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.
Feel free to visit our support page if you ever have any questions:
https://www.onupkeep.com/customersupport/
Thanks again!
- Industry: Automotive
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
New User
Reviewed on 03/12/2019
Originally all work orders were recorded on paper, Upkeep eliminated that process. It also provided...
Originally all work orders were recorded on paper, Upkeep eliminated that process. It also provided a more accurate way to track productivity of technicians as well as monitor frequency of maintenance performed on certain lifts.
Pros
Data saved online; removes the need for a local server
Easy to use and understand
Comes as an App also that can be used on your phone
Cons
Plans are a little expensive
Starter plan should allow an administrator and at least one limited-technician or its useless
Slow process of getting all parts & assets added into the program.
Reasons for Choosing UpKeep
Upkeep was by far more user friendly and is more easily adaptable to today's work environment regarding implementation and utilization of web-based technology.Reasons for Switching to UpKeep
This product seemed to fit better with what we do on a daily basis.Response from UpKeep Technologies
Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage your facility!
Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.
Feel free to visit our support page if you ever have any questions:
https://www.onupkeep.com/customersupport/
Thanks again!
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Skylawn Memorial Park Word Orders
Reviewed on 07/11/2019
My experience has been amazing. I dealt with [SENSITIVE CONTENT HIDDEN] and she has been very...
My experience has been amazing. I dealt with [SENSITIVE CONTENT HIDDEN] and she has been very helpful with explaining the product and choosing the right package.
Pros
I really enjoy this software because we keep every work order in one system. At Skylawn we were constantly loosing paperwork and falling behind on our duties. With this system it prevents loss and keeps our customers happy.
Cons
There isn't much that I dislike about this software. All I could really recommend is having more customization with all the different plans.
Alternatives Considered
MaintainXReasons for Choosing UpKeep
We made the switch because we are wasting a lot of paper and it will make it easier to track all work orders from one device.Reasons for Switching to UpKeep
UpKeep had more to offer. I really chose this product because of the inventory tracking.Response from UpKeep Technologies
Hi Abbey,
Thank you for taking the time to leave a review and thank you for your feedback! We are ecstatic to hear you are finding value in UpKeep and have had such a positive experience with the app!
We will make sure to escalate your feedback regarding more customization with all of the plans we offer to our Product team for their review.
Have a great day!
- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 24/09/2019
Great Experience, Very helpful crew at Upkeep dedicated to help us out. Any issues are sorted out...
Great Experience, Very helpful crew at Upkeep dedicated to help us out. Any issues are sorted out straight away and every question gets answered promptly. Very user friendly software that works great.
Pros
How easy the software is to use and set up. Any questions were promptly answered and sorted out fast!
Cons
Reporting side of the software still required some slight development for our business.
Alternatives Considered
MEX MaintenanceReasons for Choosing UpKeep
Hadn't implicated Mex within the company, learnt more about it and found is was a lot more technical to use for our technicians.Switched From
MEX MaintenanceReasons for Switching to UpKeep
Ease of use.- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best in Class
Reviewed on 27/02/2020
The software is fantastic, trying to make it work with a reasonable number of licenses has been a...
The software is fantastic, trying to make it work with a reasonable number of licenses has been a challenge, but nothing that cant be handled through the API.
Pros
Clean, modern, intuitive interface both on mobile and web. Full functioning API
Cons
the price per user model can get really steep really fast.
Alternatives Considered
Maintenance CareReasons for Choosing UpKeep
Maintaining the code base became too time intensive.Reasons for Switching to UpKeep
Clean, modern, intuitive interface both on mobile and web. Full functioning APIResponse from UpKeep Technologies
Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage work orders.
Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.
Feel free to visit our support page if you ever have any questions:
https://www.onupkeep.com/customersupport/
Thanks again!
- Industry: Mechanical or Industrial Engineering
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Simple and Effective
Reviewed on 15/12/2020
Great so far. Looking forward to getting my direct reports involved in developing the system
Great so far. Looking forward to getting my direct reports involved in developing the system
Pros
The ease of access and functionality with a user friendly interface that is simple to use.
Cons
To log plant/equipment delays (breakdowns) as one large database with multiple cells to populate
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
UpKeep: An effective maintenance management tool for your business
Reviewed on 22/02/2023
Pros
User-friendly interface: UpKeep offers a simple and intuitive user interface, which makes it easy to get started with the software for new users. Common tasks such as creating work orders or scheduling jobs can be done with just a few clicks.Proactive maintenance management: UpKeep lets you easily track work orders, service requests, and preventive maintenance tasks for your business. This allows you to resolve issues before they become critical and minimize downtime.Cross-Platform Availability: UpKeep is available on multiple platforms, including desktop, iOS and Android mobile devices, and the web. This allows you to access your maintenance data anytime, anywhere.Integration with other business management tools: UpKeep integrates with other business management tools such as Zapier, Quickbooks, and Slack, making it easy to integrate with your existing processes.Excellent customer support: UpKeep offers quality customer support, with a responsive support team and online training resources to help users get the most out of the software.In short, UpKeep is an excellent choice for companies looking to improve their maintenance management and optimize their processes.
Cons
High cost: UpKeep can be relatively expensive compared to other maintenance management software on the market, especially for small businesses. Pricing plans start from $35 per user per month, which can be a significant investment for some businesses.Customization limits: UpKeep offers limited options in terms of customizing the user interface and work order structure. If you need a high level of customization, this can be a drawback.Internet dependency: UpKeep is cloud-based, which means you need a reliable internet connection to access the software. If your business does not have a stable internet connection, this could cause accessibility issues.Limited reporting capabilities: UpKeep offers basic reporting options, but some companies may find the reporting capabilities limited. If you need detailed custom reports for your business, UpKeep may not be the best choice.Learning curve: Although the user interface is user-friendly, some features of UpKeep may require a certain learning curve, especially for users who are unfamiliar with maintenance management software.In summary, UpKeep may not be suitable for all businesses due to its higher costs and some limitations in customization, reporting and internet dependency. However, for companies looking for easy-to-use maintenance management software with good customer support, UpKeep can be an attractive option.
Alternatives Considered
Instagram- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Using this software, our company has increased workflow radically
Reviewed on 03/07/2018
Pros
The first point is the ability to categorize work orders, we have been able to pin point the major issues and delivery fast and effective solutions to our care homes.
Tracking the progress and being able to update the work order and receive this valuable information direct to a mobile device, whether it be a line of text or a picture.
I have noticed that the UpKeep scheduler is now up and running, this is going to save me a lot of time, currently I am taking the jobs and distributing these to the team via a excel spreadsheet, really looking forward to this addition to an already complete package.
The overdue work orders are also a great plus for our company, it shows where we are failing and possible target training to an individual who is struggling.
The main plus is having the data to analyse on a month by month basis. It show how well the performance of the team and individuals are coping with the work load, what home uses our Regional teams service the most and what areas of expertise are mainly required, again perfect for targeting training to the maintenance operative in the home. We have also used this system to compare our response time to a request, labour cost all against using out side contractors, this itself has ben an eye opener and has saved us.
Cons
The updates are only available for the users and not the requestors, this is a big issue for us as we are constantly asked 'What's happening' by the general managers of the homes. If there was a way that when the regional team assigned to the task could share the update, ie waiting for parts, called away etc..
Response from UpKeep Technologies
Hi Steven, Thank you for your review! It sounds like the reporting features have been especially great for you! Thank you as well for your feedback on how some features - or lack thereof - are affecting you and your team in real time. We're dedicated to constant improvement and learning from situations like these!

- Industry: Hospitality
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
UpKeep: A Fantastic Tool for Maintenance
Reviewed on 11/04/2019
Overall, UpKeep was incredibly valuable to my teams, which were dispersed across several locales....
Overall, UpKeep was incredibly valuable to my teams, which were dispersed across several locales. It helped keep my maintenance team much more organized than they would have been without it. I highly recommend it.
Pros
UpKeep is an excellent tool to help you keep your maintenance projects organized, prioritized, and clearly communicated, particularly when working across dispersed locations. UpKeep allows you to centralize communication into on central database where you can communicate repairs, maintenance, and regularly scheduled preventative maintenance in once location. You have the capacity to analyze all repairs that have occurred historically, log expenses against those repairs, and make intelligent decisions on whether to repair or replace based on that information. This eliminates the need for phone calls, emails, texts, and every other communication method that can confuse maintenance supervisors. It helps prioritize so that your maintenance team can be most effective. You can also add as much detail into the repair requests to make sure the repair needed is very clear. Plus you can add photos.
Cons
Like most tools, the ramp up and learning stages take a bit of time. If you want to use the tool to its fullest, you'll need to manually input significant amounts of data and have access to historical data on expenses, SKUs, etc. A second challenge is that your maintenance team may feel as if they are pulled away from actual repair work in order to perform the administrative work needed to maintain the tool.
Response from UpKeep Technologies
Hi Alexander, Thanks for the review! I completely understand the learning curve can be frustrating when learning a new software. However, I am confident that if you compare it to other apps in the CMMS space, you'll find it fairly intuitive. Also, we have loads of video tutorials on our YouTube channel (https://www.youtube.com/channel/UC4ewS5K1zt6TOpZBfXx8Yfw/featured) and an amazing customer support team that's available for you if you need more support! Don't hesitate to reach out at https://www.onupkeep.com/support.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great CMMS program, with excellent support with quick turnaround.
Reviewed on 01/03/2019
Upkeep is an upcoming and better with cloud-based maintenance management system. We have been with...
Upkeep is an upcoming and better with cloud-based maintenance management system. We have been with them for couple of years now and have seen the program emerge and provide better ROI for our organization. It is excellent product for multi facility and has best API integrations opportunities.
Pros
The ability to snap a picture at the site and upload it to Preventative Maintenance Schedule is great. Their support and programmers have directly worked with us to enhance and implement features they were missing upon our suggestions. It’s a good company with great people.
They also have excellent training videos which help end-user to get started with minimum learning curve.
Cons
The one cons about the program is the pricing structure, which should be more flexible depending on the amount of usage, as some of our site users do not have to use it but we still pay the premium.
Response from UpKeep Technologies
Hey Pat. it's awesome that you've been using UpKeep since our early days. And thanks for recognizing our efforts to implement new features based on customer feedback. We think that's the best way to evolve!
Regarding your comment about pricing and limited-usage users, I recommend taking a look at our different user types again: https://onupkeep.com/customersupport/help-learning/people-teams/what-are-the-different-user-types-within-upkeep/
There might be some instances where site users don't actually need paid licenses and can benefit just as much from an unpaid license (e.g. view-only user).
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A streamline way for you business to keep everone on task and on the same page. Even on mobile.
Reviewed on 18/08/2018
I am able to view both of my storage properties and know at any time what is going on with unit...
I am able to view both of my storage properties and know at any time what is going on with unit maintenance, vendor maintenance, scheduling and repairs... I don't have to pick up the phone, or send an email, or wait for a response... It's right there at my fingertips. It is an incredibly useful tool.
Pros
The BIGGEST plus about this software is you don't have to have access to a desktop to use it... You can use it right from your smartphone. It is user friendly AND cost effective. We use it at our storage facility to keep tabs on preventative maintenance, inventory, Emails, photos, scheduling, and for our vendors. Everything is kept in one place, and everyone can have access to it so nobody skips a beat... It also allows you to be able to keep more than one facility at a time so that you can keep on task with all of your properties. I really enjoy using the program.
Cons
It does take a second to configure everything towards the application of your business. This is a streamline software that is general in the sense that it can be used in various applications like restaurants, property management, and construction and what not so you kind of have to set it up to make it work for you... The great thing about that is that you can call customer support anytime you might need help with a step and they be able to help you out. If your familiar with computers or your cell phone this won't be an issue for you. If you are not as comfortable with electronics, it may take a minute for you to become familiar with the program, as with any program.
- Industry: Higher Education
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Works great for what we need!
Reviewed on 03/12/2019
Pros
Software is easy to use, and is a great way for our building users to submit requests without a long channel of people having to sign off on something. We get immediate notifications when someone submits something, they get immediate notification when it's been accepted and completed, and we even get reminders when something needs to be completed that hasn't seen any work for a while. Very easy to use and self explanatory for both the users and administrators.
Cons
Not necessarily the software's fault, but sometimes people will submit work requests that are vague on location or their precise needs, so if there are additional prompts that may be able solicit more info that'd be great. Always depends on the user though.
Response from UpKeep Technologies
Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage your facility!
Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.
Feel free to visit our support page if you ever have any questions:
https://www.onupkeep.com/customersupport/
Thanks again!
- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Food Plant Maintenance
Reviewed on 08/07/2020
By switching to upkeep we have been closing our more work orders, and greatly improved team...
By switching to upkeep we have been closing our more work orders, and greatly improved team communication.
Pros
The system is so easy to use and implement then our previous CMMS system. Maintenance guys love it, and use it daily! This can't be said for most systems. The software appears to have been designed using first principles. It makes everyone's job easier instead of harder, while improving team communication and performance.
Cons
The editing of reoccurring work orders (PMs) could be improved. Frequency can't be easily changed, and it would be beneficial if editing a reoccurring work order could be done in one pass.
Reasons for Choosing UpKeep
Old system was not maintenance friendly, and did not offer a mobile solution.Reasons for Switching to UpKeep
Upkeep was more user friendly.- Industry: Chemicals
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Maintenance Software Out There!
Reviewed on 22/05/2020
Upkeep is extremely easy to train anyone on. The data and real-time communication have allowed us...
Upkeep is extremely easy to train anyone on. The data and real-time communication have allowed us to implement a total predictive maintenance system which meets our IATF 16949 requirements and more.
Pros
Great customized features such data trends and downtime. You can train anyone to use this software in minutes. Great customer service and price!
Cons
Allow non-ERP users to purchase a sub-tier to be able to use some of the Enterprise features.
Reasons for Switching to UpKeep
Features, price and customer service/sales.- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An excellent tool
Reviewed on 20/02/2020
With 50 properties it allows us to better track the projects at each location and let the maintenanc...
With 50 properties it allows us to better track the projects at each location and let the maintenance team know what priority level each one is so those that need immediate attention are getting it first. It also allows us to track production and regular preventative maintenance.
Pros
How easy it is to use and allows us to track the progress of all work orders, whether we handle in house or involve an outside contractor.
Cons
Wish you would add one simple feature- a place to add an email address or two. Although we encourage our leaders and managers to enter the maintenance requests in the system, we have times where we enter them and then they are not aware of the progress because they are not part of the email updates.
Response from UpKeep Technologies
Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility and track work orders!
Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.
Feel free to visit our support page if you ever have any questions:
https://www.onupkeep.com/customersupport/
Thanks again!
- Industry: Government Administration
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
No more paper work orders for us!
Reviewed on 13/05/2019
Very good. UpKeep answers questions when we have them. The app is user friendly. All our work...
Very good. UpKeep answers questions when we have them. The app is user friendly. All our work orders are organized, and best of all... NO SLIPS OF PAPER!
Pros
We love that all our people can access the same information and we are thrilled to finally get rid of our outdated paper method!
Cons
I would love to have access to monthly overview reports. I know that is a feature that is available with the upgraded version, but we can't afford to upgrade all of our logins. So my wish would be that UpKeep would allow just me (Admin) to upgrade to the version with more features while my workers could stay at the free version for viewing and marking orders as complete. Unfortunately, it's all or nothing - we either all get it free or we have to pay the upgrade fee for all users. Or Option C: We pay for the upgrade and then we don't allow all our workers access to the work orders (eliminate logins).
Response from UpKeep Technologies
Hi Jackie! Thank you so much for taking the time to leave us a review. I am SO glad that you're loving transitioning from paper to digital tracking! As for your request, I have sent your note to our product and pricing team to review. I apologize that for the time being we do only offer certain features with certain packages, but will pass your feedback along so they take it into consideration should there be an upcoming change. Thank you!
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
UpKeep Review
Reviewed on 30/05/2023
The software provided an efficient and user-friendly solution for managing maintenance operations....
The software provided an efficient and user-friendly solution for managing maintenance operations. The intuitive interface, along with the mobile app, facilitated easy task management and ensured timely updates. The ability to create work orders, schedule preventive maintenance, and track inventory simplified maintenance workflows. The customizable reporting and analytics provided valuable insights for continuous improvement. Although the integration options were limited, UpKeep delivered a reliable and effective maintenance management system.
Pros
One of the things I liked most about UpKeep was its user-friendly interface and intuitive design. Navigating through the software was straightforward, and the clean layout made it easy to access and manage maintenance tasks. The mobile app was also a standout feature, allowing for on-the-go access and real-time updates. The ability to create and track work orders, schedule preventive maintenance, and manage inventory seamlessly simplified maintenance operations. Additionally, the customizable reporting and analytics provided valuable insights to optimize maintenance processes and improve overall efficiency.
Cons
One aspect I liked least was the limited integrations with other software systems. Although UpKeep offered basic integrations with popular tools like Zapier and QuickBooks, there were certain instances where more advanced integrations would have been beneficial. Integrating with industry-specific software or enterprise resource planning (ERP) systems could have enhanced data synchronization and workflow automation. Having a broader range of integrations would have made UpKeep even more versatile and seamlessly connected with other business applications.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Time and Efficiency
Reviewed on 04/12/2019
As our company continues to grow UpKeep will be a key tool in managing assets and workflow.
As our company continues to grow UpKeep will be a key tool in managing assets and workflow.
Pros
We currently manage 9 Facilities over about 100 mile radius. When I travel to a facility I need to know exactly what tools and supplies I need. I love that someone can not only put in a request, but can also take a picture. I always go, knowing exactly what I will be dealing with. We have only been using this for about 6 months and I am so excited to continue using and finding new ways UpKeep can save us time and make us more efficient!
Cons
Usability with some of the advanced features is tough sometimes, but customer service is great at helping me figure it out.
Response from UpKeep Technologies
Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage 9 facilities.
Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.
Feel free to visit our support page if you ever have any questions:
https://www.onupkeep.com/customersupport/
Thanks again!
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It is as essential as a telephone or email
Reviewed on 28/02/2019
The software is unquestionably great but is only as good as the team that developed it, fortunately...
The software is unquestionably great but is only as good as the team that developed it, fortunately they are fantastic too. Even with a significant time difference the Upkeep team manage to keep me informed on updates and react quickly to issues, allowing me to focus on my job.
Pros
It has completed modernised our process and in such a simple way, it didn't take us an age to get started and the data grows with us. The limited access accounts has allowed us to show transparency to our client base while keeping our data secure and the clients happy. Our site based technicians have the information they need immediately and the real time updating means they can assist each other remotely, sharing skills and knowledge has vastly increased productivity.
Cons
There are some minor discrepancies between operating systems, but knowledge of them makes it very easy to overcome.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Customizable + Versatile but needs work on Reporting + Toggling
Reviewed on 20/06/2019
This tools allows folks from various departments to gain insight on maintenance tasks for our 500+...
This tools allows folks from various departments to gain insight on maintenance tasks for our 500+ locations - whether they're responsible to complete it or simply a stakeholder looking for status updates. It's changed the way we prioritize and view outstanding work, and makes it easier to schedule it out based on resources.
Pros
Easy to use on-the-go for mobile app; very detailed on assets and locations; love that I can add multiple people to be assigned on a task; love the way tasks filter; love that I can share a link for external users to submit a work order without them needing an account;
Cons
Reporting isn't very clean or easy to drill-down; can't toggle between workspaces very easily; can't list a single asset but select it for various locations (instead have to put a new asset on each location) ; wish the permission settings were a little more varied instead of opposite extremes of the spectrum; image upload tool isn't great (it takes a long time and you can't drag/drop or select multiple); wish I could add more than 5 images to a work order; inventory tracking is a bit clunky; wish it was integrated with Zendesk; wish there was a resource planning / calendar schedule function in the app
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An amazing tool when fully utilized!
Reviewed on 21/02/2019
I've received wonderful support from rep, who has found a way to always fulfill my requests and...
I've received wonderful support from rep, who has found a way to always fulfill my requests and ensure I have the data I am looking for. I'm very happy with the application.
Pros
Upkeep provides a ton of data that you need to properly track and audit workflow within you business. Some great features include creating multiple locations, people, teams, assets, categories, etc. There are many choices that if you use to its fullest potential can give you some great data.
Cons
There are a few struggles that Upkeep has while performing tasks. Unfortunately not every table is exportable thus leaving a lot of manual work on the backend to match results or create new spreadsheets. You are fairly limited in your filtering abilities within work orders. It would nice to have an option to filter models to see failure rates between two different products. Inventory tracking is not the best especially for multiple locations and can cause a lot of confusion with multiple users trying to find similar part names. Other than those there aren't many issues or cons, I think the biggest struggle is that many users don't know how to properly use the application.