Gregory

Overall rating

Industry: Music
Company size: Self Employed
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

FTMP Events

Reviewed on 11/11/2018

Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to...

Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to the reliability and great service. We highly recommend them to anyone interested in selling tickets online for event(s).

Pros

Low fees for customers, no minimum sales limits for promoters, great customer service and very quick turn-around

Cons

Only thing that causes some confusion is the ticket links re-direct to a large string. Like http://www.purplepass.com/DOYLE122118 when loaded, turns into https://www.purplepass.com/#170920/FTMP_Events-DOYLE_(legendary_ex-guitarist_of_The_Misfits)-Buffalo_Iron_Works-December-21-2018.html

Response from Purplepass

Gregory,

Thank you for taking the time to leave your feedback. We wanted to reach out and help explain the URL issue you mentioned. Short-cut URLs make it easy for sharing and promoting a direct link to your event page. However, when someone enters that link, we will redirect them to the long form of the URL as you have shown.

The reason for this is that the long form URL is Search Engine Optimized (SEO) since it provides the event name, event organizer, venue name, and the date of the event. This is extremely valuable in getting your event picked up and listed at the top of search engines.

So although it does redirect, it does not affect the buying process at all. Any additional questions, please let us know. You can call us at 800-316-8559 (Press option 3), email us [email protected], or log into your account and click the live chat icon at the lower right. We are here to help!

Judy

Overall rating

Industry: Arts & Crafts
Company size: 2–10 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Ticket Reservations and reporting for 8 theatrical shows

Reviewed on 17/03/2023

I used another service for years. They stopped providing any phone support and the payments were...

I used another service for years. They stopped providing any phone support and the payments were very late if at all. I stopped using them and looking for an alternative. This service fit my needs perfectly. I did look at two other services but the cost and complexity were greater. They also give a discount for Non Profit Organizations.

Pros

First and foremost the support staff was wonderful. Their response was almost immediate. They assisted some of our patrons over the phone. They also solved a problem I created immediately when I asked what had gone wrong. The product is almost self explanatory if you have used any other ticketing service but much easier to use.

Cons

The way I setup our Festival Pass was cumbersome. It was more a lack of knowledge about the way it worked than the syst3em itself. I'll work closely with the support staff next time to get it exactly right.

Trina

Overall rating

Industry: Events Services
Company size: 501–1,000 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

UB Graduation Ceremonies

Reviewed on 10/05/2022

Overall experience is ok. I am very happy that my PurplePass rep, Gabriel, was very accommodating...

Overall experience is ok. I am very happy that my PurplePass rep, Gabriel, was very accommodating and helpful throughout the ticketing process

Pros

Monitored how many students and their guests were interested in attending graduation

Cons

Not able to make "promo code" or "coupon code" read to "Student ID" for our graduation ceremonies. We should be able to make our code name specific to our event.
Wish we could control the process in which students would try to use their friends ID's to obtain tickets. Some students may have ordered only 2 of the 4 tickets given, but later needed another ticket. That student should be able to come back to the site and obtain the remaining tickets.

Response from Purplepass

Thanks for your feedback! I've looked into this for you and it sees the heart of the problem was students were trying to use other student's IDs to get more graduation tickets. In this case, the solution is to simply use something other than the student IDs to authenticate the students. This could be email addresses, phone numbers, mailing addresses, or combinations like student ID + Zip code. There are many solutions for mischevious students.

I will make a note on your account and for next year, we will work with you to come up with a more robust authentication ID that other students can't try to game.

Stephen

Overall rating

Industry: Entertainment
Company size: Self Employed
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Stephens Purplepass Review

Reviewed on 17/11/2022

We're achieving sellouts at rapid rates as we're able to get events to the marketplace sooner!

Pros

Since I started using Purplepass, Ive seen growth in My Sales, the upgrades along the way have come along at the right times!

Cons

I don't have anything to complain about!

Alternatives Considered

Eventbrite

Reasons for Choosing Purplepass Ticketing

This way saves $ and aided us tremendously throughout the pandemic!

Reasons for Switching to Purplepass Ticketing

I didn't understand Eventbrite and they didn't offer what I though I neede to succeed!

Anthony

Overall rating

Industry: Wine & Spirits
Company size: 51–200 Employees
Used Monthly for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Provides everything we need for large festival management and ticketing

Reviewed on 10/12/2022

PurplePass works hard to ensure their product is successful and competitive. They are constantly...

PurplePass works hard to ensure their product is successful and competitive. They are constantly seeking to improve software in ways that other ticketing companies overlook.

Pros

The team at PurplePass worked directly with producers to customize a solution that worked for our unique ticketing needs. Purplepass offered more flexibility than the other large ticketing companies. Their management paid close attention to the critical days of our release to ensure there were no problems. When we informed them of challenges they were quick to come up with solutions that worked!

Cons

We had complicated features of a multi-day event. Purplepass's solution was to create 2 events (one for each day) It would be nice if a better solution could be offered for this scenario so we didn't have 2 events to manage and data could be combined.

Jennifer

Overall rating

Industry: Performing Arts
Company size: 2–10 Employees
Used for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Likelihood to recommend 9.0 /10

Great for Small Organizations

Reviewed on 17/10/2019

Pros

Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking

Cons

The app is still very basic, but I know it will get better with newer updates

Response from Purplepass

Hi Jennifer,

Thanks for your feedback. I wanted to respond about the common about the app still being very basic. Perhaps you are using an older version. Our latest Purplepass Pro is extremely robust allowing full ticket scanning and POS services.

For ticket scanning, it allows offline operation, pro-gear attachments via Linea Pros, manual lookup, group checkin, filtered scanning, continuous scanning operation (e.g. Kiosk Mode), real-time sync across all devices which allows concurrent online sales during events, test mode, check-out mode (to allow guest to exit and renter with their ticket later), etc...

For POS, it's even more robust: Full box office terminal for the box office to access credit, cash, COMP, multi-event checkout, assigned seating, wireless receipt printing, wireless Boca ticket printing, automatic cash drawers, cash drawer management, emailed receipts, support for checkout questions, coupon codes, on the fly discounts, and so on.

Pretty intense :)

John

Overall rating

Industry: Music
Company size: 2–10 Employees
Used Monthly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Purplepass serves us well.

Reviewed on 09/12/2022

Our overall experience with Purplepass has been very positive - from the initial call to their...

Our overall experience with Purplepass has been very positive - from the initial call to their sales team, to initial Event setup - including them creating our seat map, to Event configuration and testing, go-live and pre-event sales support, and then day-of-event support. They have been responsive and spot-on with their recommendations. They've shipped scanners and printers to our location on-time and things have worked well. We've just finished our second year with Purplepass and we're very happy.

Pros

We like Purplepass because it gives us the flexibility to manage ticketing for an annual event in a SAAS model. The robust features, easy-to-use interfaces, fantastic support, and reasonable pricing combine to make this an easy decision.

Cons

I would like to see better support for HTML / text formatting in some of the custom text blocks - which is really a minor (yet easy to solve) issue. Otherwise, we are hard-pressed to find what we "like least".

Linda

Overall rating

Industry: Entertainment
Company size: 2–10 Employees
Used Monthly for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

We are so glad to have found Purplepass Ticketing!

Reviewed on 13/11/2022

We were overall very pleased with our experience and will continue to use and recommend them.

Pros

Flexible and super easy to set up the event, edit details as necessary, create discount codes, print beautifuly color tickets. Customer service is friendly and reliable; I did not receive a single complaint from any of the ticket-buyers!!! And the company even offers the option of phone support for some elderly customers who are not tech-savvy. Also quick payouts with digital checks.

Cons

We are using the beta version of the software and are able to try all the new offerings as they are released- but there have been occasional glitches. Our PurplePass rep, [SENSITIVE CONTENT] has been incredibly responsive, figuring out solutions and sharing our issues with the development team. Honestly, no complaints.

Tony

Overall rating

Industry: Sports
Company size: 11–50 Employees
Used Monthly for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

PurplePass

Reviewed on 10/11/2022

PurplePass Ticketing has helped in taking my company from what I would consider my "dark ages" when...

PurplePass Ticketing has helped in taking my company from what I would consider my "dark ages" when I was comfortable with physical face to face deliverables to online sales of which I was super skeptical about. My company has grown leaps and bounds by taking advantage of the tools & guidance PurplePass has given us. I don't know how I would manage my business without them!

Pros

The "user friendly" aspect was and is a game changer for us.

Cons

I do not have any cons as of now as everything has either met or overdelivered in our expectations.

Matt

Overall rating

Industry: Entertainment
Company size: Self Employed
Used Monthly for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Purplepass works great every time!

Reviewed on 16/11/2022

Works great for me and my company, so it’s my go too ticketing site.

Pros

It’s easy to use, easy to set up and everything works well.

Cons

The only thing I have trouble with is to fit my flyer design to the background, if it could adjust to the size uploaded that would be easier.

Alternatives Considered

Eventbrite

Reasons for Switching to Purplepass Ticketing

It’s easier to work with the prices are fair and any assistance needed was helpful.

Julia

Overall rating

Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

Purplepass has been awesome and had enhanced our event to be alot more effecient!

Reviewed on 18/07/2018

Pros

The scanners were easy to use. Since most our staff have personal iphones it was easy to use. The reporting tools is awesome because it shows a breakdown of the sales and fees which is easy to read. I like there is an option to do a seating chart and assigned seating. Also being able to make our event personalized on purplepass.

Cons

The app felt limited. If we wanted to scan we could only be on the "scanning mode", if we had a walk-in attendee that needed to purchase a ticket we had to remember to change modes. I didnt like the fact that I could not see a list of all attendees admitted. Not being able to add notes on ticket holders so staff that are scanning attendees into the event are alerted when someone has a notation on their ticket

Response from Purplepass

Hi Julia,

Thanks for the great feedback! Happy to hear you enjoyed our service!

I wanted to respond to your concerns regarding the app. Yes, you can scan and sell tickets on the same device but it does require you to change switch between Scan Mode and Sell Mode. The reason is when the device is in Scan mode, everything is focused around high-speed scanning. We recommend using our scanners to scan and our iPad Mobile Box Office terminals or web-based box office for selling/checking in guests. This will allow our scanning staff to focus 100% on admitting guests full speed and your selling staff can focus on selling. If you prefer one person do both, then our iPad terminals are probably best as you can easily check in guests from "Search Orders" while in sell mode.

As for not seeing the list of attendees checked in, all of that is available in your main account's reporting tab.

Lastly, about putting alerts for scanned tickets, GREAT IDEA! I will share with the team.

Abigail

Overall rating

Industry: Hospitality
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Makes my job a breeze!

Reviewed on 25/09/2023

Pros

The product is very easy to use, and makes it convenient to block or hold seats if I need to.

Cons

I wish it were a bit easier to create new floorplans or venues. Most of this issue could be user-error.

Response from Purplepass

Hi Abby, thanks for your great feedback. We wanted to let you know that we have an all-new map builder that's been created from the ground up that is the next generation of our current map builder. We took in years of feedback and suggestions and used it to create the absolute best map builder in the industry. It's extremely easy to learn and use the very first time you try it and you can build out and adjust all of your maps with ease. Please reach out to your rep to ask about how you can switch to the new next-gen map builder!

Jessica

Overall rating

Industry: Performing Arts
Company size: 201–500 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Easy-to-use Product

Reviewed on 14/11/2022

I have had a wonderful experience with Purplepass.

Pros

This software integrated well with our Community App. Our residents in our community are able to use Purplepass to reserve their tickets quickly.

Cons

No dislikes at this time. The only thing that can be tricky is the time difference between East Coast and West Coast, but there is also typically an emergency number that can be used at any time.

Alternatives Considered

Brown Paper Tickets

Reasons for Switching to Purplepass Ticketing

The best solution for my unique needs.

Adam

Overall rating

Industry: Entertainment
Company size: 11–50 Employees
Used Weekly for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

A ticketing team you can rely on!

Reviewed on 14/06/2019

Overall its been stellar. Far more so than the other sites I've used previously that use smaller...

Overall its been stellar. Far more so than the other sites I've used previously that use smaller event companies' reliance on a fancy ticketing platform to gouge extra money for capabilities that should come standard.

Pros

Its got a learning curve that doesn't exist with your typical EventBrite-esque ticketing platform but, with very little practice the customization options and availability make it far more worthwhile than the flashier, more corporate competitors. I've never felt like I was being nickle and dimed for promoting my event and, with the proper amount of time put into designing each ticketing page, they look far more professional, enticing, and on brand with whatever you might be promoting. The ambiance required to get my audience on-board with each of my immersive experiences begins with the ticket links and it is both a satisfying and refreshing to know this is available and reliable on Purplepass.

Cons

The learning curve for the more advance options was overwhelming at first and there are sometimes setbacks when paying the listing prices back to the company but both are easily fixed and overlooked.
The lack integration with platforms such as Facebook is irritating at times as tickets cannot be listed as readily on a Facebook event or boosted post but, with some creativity and patience this, too, can be overcome.

Kevin

Overall rating

Industry: Primary/Secondary Education
Company size: 2–10 Employees
Used for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great ticketing software

Reviewed on 18/03/2020

Overall, we love the Purplepass ticketing box office. We researched a LOT of other online...

Overall, we love the Purplepass ticketing box office. We researched a LOT of other online ticketing platforms for our school theater and this one had the best rates, and as we came to find out, the absolute best customer service. I cannot recommend this software enough to use for your school theater ticketing!

Pros

The box office is very easy to use. We were able to train new people how to use it for a show in under 15 minutes. The customer service is absolutely excellent. They respond very quickly to any questions or issues.

Cons

I found the "promoter site" portion of the software to be very convoluted and confusing. It's not at all easy or intuitive to try to follow or to find things. I was always having to email my customer support rep to ask where to find things or how to do things. This part of the site needs to be streamlined and made about 100% easier to use. I'm good at following "how to" steps, but again always had to email my rep for him to send me the screen shots of the "how to's"....could not even find that myself on the site. I can't say enough about how bad the promoter site portion is, and how they need to fix this.

Response from Purplepass

Kevin, Thank you for your wonderful review. We appreciate the candid feedback and we 100% agree with you on your comments. We are already knee deep in an updated management interface that has taken feedback from countless clients. When released, it should help address all of your concerns.

We are always here for you if you need anything!

Shenn

Overall rating

Industry: Performing Arts
Company size: 2–10 Employees
Used Weekly for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

PurplePass is a great option for all your ticketing needs

Reviewed on 22/08/2023

We are a small community theatre and needed a ticketing solution that was robust and give patrons...

We are a small community theatre and needed a ticketing solution that was robust and give patrons the opportunity to select their seats online and pay for them. Before we just used a reservation line and people would have to leave a message and we call them back when they wanted tickets. Using PurplePass has allowed to have an online ticketing presence and makes it much easier for users to purchase and acquire tickets to our shows.

Pros

Low cost to get started and handles all functions of ticketing really well.

Cons

There were some issues with the Beta version of the software but was able to receive resolutions after contacting support.

Timothy

Overall rating

Industry: Entertainment
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

island tailgate review

Reviewed on 25/09/2023

very good, easy to use and great customer service

Pros

i just like the ability to customize events. also when i need to add something, their team is very helpful.

Cons

nothing i can say really. there is nothing i dont like that the team does not address or fix for me

James

Overall rating

Industry: Entertainment
Company size: Self Employed
Used for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Very easy to use. Excellent customer service too!

Reviewed on 27/09/2017

Ease of use. Multiple options conducive to our event needs. Fast check-in for attendees. And...

Ease of use. Multiple options conducive to our event needs. Fast check-in for attendees. And excellent customer service.

Pros

We've worked with three other ticketing vendors in the past six years, and Purple Pass is by far the best. For starters, their customer service level is amazing. They get back to you promptly, are super friendly, and work to resolve everything quickly. Their event setups are pretty detailed and customizable, and they will work with you to fine-tune things further per your event needs. Their check-in kiosks and POS check-in hand-helds are super easy to use at the gate or Registration. Events integrate great with our Word Press site and they work to customize things further if need be. Overall, just a fantastic experience.

Response from Purplepass

We were very satisfied to know we were the only ticketing company you've ever worked with that was able to automatically calculate domestic and international shipping costs for the merchandise you shipped to your customers. Next year, make sure to put aside a few minutes during the event to say hi. We were sad we weren't able to find you at the event this year :(

Thanks for being part of the Purplepass family!

Adam

Overall rating

Used for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

The customer service rep - is incredible! Great attitude and fixed my issue quickly!

Reviewed on 19/01/2018

Pros

Customer Service was amazing! The software was malfunctioning at time when I needed it most!! It was crunch time! He was the customer service rep who assisted me, and he was phenomenal! We were able to resolve the issue quickly, and he made it a pleasant experience. I highly recommend Purplepass for their customer service!

Cons

Functionality was lacking. I was in a crunch-time situation and needed to post an event immediately... yea.... the website was malfunctioning to say the least.

Response from Purplepass

Adam,

Thanks for the feedback! Naturally, we are concerned about your feedback that wasn't a perfect 5/5. We spoke with Gabriel who helped you and he informed us that functionally, everything was working just fine. The only issue was that when posting your event, there was no info line provided (either Email or Phone #) for customers to contact with questions.

When he helped you out, the reason he was able to so quickly resolve the issue is because he simply added your info number. It seems you didn't want to provide any help number and this is why you were getting the error indicating it was blank when trying to post.

At the end of the day, we are happy you were able to get everything sorted out quickly and your event posted live. We thank you for the great feedback and we look forward to working with you closely on all of your future events!

Brian

Overall rating

Industry: Entertainment
Company size: 2–10 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Very User Friendly ticketing platform

Reviewed on 27/09/2023

I have used Purplepass for my last 3 conventions handling tens of thousands of attendees and...

I have used Purplepass for my last 3 conventions handling tens of thousands of attendees and vendors and have been happy with the results and plan on continuing with Purplepass as our ticketing partner moving forward

Pros

Ease of use, very user friendly. Customer Service is top notch and equipment provided is very helpful.

Cons

Do not have any complaints about using Purplepass's services

Paul

Overall rating

Industry: Entertainment
Company size: 2–10 Employees
Used for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

The best ticketing source

Reviewed on 01/07/2019

Pros

What did you like most about this software?
Easy to work with and has many notable features including tracking of sales and other vital statistics.
What did you like least about this software?
Nothing
Describe your overall experience with Purplepass Ticketing (Optional)
I have been using Purplepass for over 8 years for multi events and every thing goes off without a hitch. PP is a seamless use system great for all of my needs as a promoter.

Cons

Nothing it has all the features I require.

Tim

Overall rating

Industry: Music
Company size: Self Employed
Used Weekly for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Customer support

Reviewed on 31/07/2023

I had a great experience and will continue to use the services the company offers.

Pros

It was very easy to get answers to my questions. My support representative was quick to respond and assisted me with all my needs

Cons

The report for ticketing fees does not print out a usable report for taxes.

Response from Purplepass

Hi Tim, thanks for your kind words! Regarding ticketing fee report, you are able to easily generate a summary tax collection report by going to Reporting > Financial Report and selecting Sales Tax. Select your date range or specified events and the report can be exported into a nicely formatted Excel report.

If you are looking for a line-item breakdown of sales tax collection, go to Reporting > Transaction Report and select Sales Tax. Run the report and it will give you a detailed breakdown of sales tax collected for each and every item/order/customer.

Robert

Overall rating

Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

PurplePass is a great value for my money and is very user friendly and efficient

Reviewed on 05/08/2017

Pros

Website is easy to use, Ticket stock ships to home within a day or 2 most. They are very fast and on point here

Cons

They are pretty on point here with very few errors. The original tickets were a bit plane but they have recently added a feature for a higher quality ticket print . No complaints

Karley

Overall rating

Industry: Education Management
Company size: 501–1,000 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great Product

Reviewed on 17/06/2019

Overall experience with Purplepass has been amazing. No complaints here!

Pros

The software is extremely easy to use. You don't have to be a rocket scientist to figure it out. Their motto says it all “we don‘t give you what we have; we give you what you need”. their customer service is also exceptional.

Cons

I have not had any issues with this software. If I do, I contact customer service and it is taken care of.

Ben

Overall rating

Industry: Music
Company size: 2–10 Employees
Used Weekly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Purplepass - best no-frills ticketing system available

Reviewed on 05/11/2018

Very positive overall. I wish more people knew and used this platform.

Pros

I very much like the ease of use, ticketing widgets for my website, and the ability to get paid via direct deposit weekly.

Cons

I do wish there was an option to autofill repetitive fields like venue/cap/address (saved venues, etc.).

Response from Purplepass

Ben,

Thank you for taking the time to provide your feedback. We greatly appreciate it!

Regarding your wish about being able to autofill repetitive fields, we actually have a full clone feature. On your "My Events" page, you will see the "Copy" button next to each event. This allows you to use any event as a template to clone it over to a new event. So the first event needs to be filled out completely but then every event after that can be cloned over and simply change the name, date, and any other differences. This will save you a great deal of time.

Purplepass Ticketing Reviews