Bookwhen Reviews

Ease of use, user interface, fees, notifications, registration forms, discounting, customer service, payment interface

Filtering events. It is difficult to create a link to filter to only a specific category of events. A lot of learnings on URLs needed.

Simple and works well on a laptop and mobile devices.

Was promised a lot, most membership options however after waiting and being assured it was "one the way" never happened despite promises. Had to move elsewhere.

Great support, ease of use, freindly and helpful customer team

Nothing! It's been really great and easy to use

The software was really easy to set up and start using. The online help was superb and really quick. Since using the software I have saved a lot of time on administration, feel more organised and my students also like it and find it easy to use.

I have been using the software for almost a year and cannot think of any cons apart from I had some trouble finding my fees charged by Stripe, but that was nothing to do with Bookwhen.

Easy to use for both administrators and customers. Really like that you can set up repeating events with ease. This software has made my bookings a breeze. Great customer service too.

I don't think there's much I don't like about bookwhen. It ticks all the boxes for my business needs.

Covers all my booking needs, well thought out, flexible & reliable. I only receive good feedback on the booking process.

I started using this software about 8 months ago and honestly there isn't much it can't do with the service nor that the friendly service desk can't help with

I love the fact that you can add future dates for classes at the same venues, without needing to set it up each time. Really easy to cancel bookings or transfer places if you need to.

A really clear user interface and easy to switch between public view and admin view!

I honestly can't think of any downsides from me! The only minor point I can think of is that it'd be great to be able to have the 'send reminders' option I the basic package too, as I just don't run enough classes to warrant paying for more, but I appreciate something has to give

Great personal customer support. Software saves loads of admin time.

Nothing at the moment. Had to learn how to operate it at first, but now am mostly competent.

I like Bookwhen because I sought it out to deal with a client who runs a business that deals with pet transport adoptions. They coordinate a drive up from the south to New England every 2 weeks, and need to register all of the information about the animals (where they're going, their health records, etc) and also assure that each dog has an appropriately sized kennel on the van. It's a little confusing, but because of the nature of the business, it's really important that everything be done safely and efficiently. Bookwhen allows us to set up transports, register the dogs, and take down information not only on the rescue the dog is coming from but also their new home. I use Bookwhen for some other, routine businesses that need yoga classes or other things run, but ultimately what keeps me recommending them for scheduling is that Bookwhen works for complicated businesses who need to take in a lot of info from customers, customers need different "seats" (crate sizes) and sometimes other information at intake. Bookwhen allows for _all_ of it, which is the best possible scenario for us.

The helpdesk behind the scenes were AMAZING! It so important to have people that care and who want to help you if you're not so technically minded. The software was easy to navigate as a user and bit most of the things that I wanted it to.

I had a few comments that the customers found the booking process a bit clumpy and hard to navigate around.

Once set up, it is very quick and easy to use.

I do not understand the analytics side. It could be a little more user friendly for absolute beginners.

Setting up my Bookwhen account was very easy with step-by-step instructions to follow. I had researched many booking sites and just wanted something simple to book classes and some private training sessions and this was it. Its front end is clean and easy for clients to use. The backend is also pretty easy with a slight learning curve for a couple items but nothing inhibitive. Plus - and here's the REALLY IMPORTANT bit - the customer service is BAR NONE! Honestly, the tech staff replies quickly with friendly, helpful suggestions and, in some cases early-on, they completely took over my scheduling fiasco themselves and re-entered everything I had botched to help me with a time-sensitive issue. It feels like you are working with people who are actually working WITH you.
Bigger, expensive platforms leave you hanging or condescend when you ask for help. Bookwhen really feels like you have your own private team to get the best for your business.

There are a couple places where I feel like the scheduling software could be more intuitive, but once you've figured out the way it's set up it's just a matter of remembering where to go for what.

Man, we were so happy to find BookWhen.com. We had an immediate need to apply a software reservation system for a client and manage it for them. They were starting from scratch and didn't have anything in mind. We looked around are really loved BookWhen.com. The software is easy to use, the implementation for our first event took less than 30 minutes total, that is with us learning how it worked to getting the links online where our users could reserve tickets for our event.

It integrated perfectly with Stripe payments which we were already using. Payments taken through it worked perfectly.

We can't find an easy way to take a deposit payment for an event and then have the user pay off the balance at a later date. The only way we have found to do this so far is to either create a "deposit event" and then a hidden pay your balance event, or we ask the user to make a payment through our standard gateway form.

While not a huge issue it would be nice to have one payment and page where a user could see their event, along with any deposit(s) they had posted and the remaining balance.

Fairly easy to use, some options could be easier for the administrator to find but all in all worth every penny as taken away the need for Facebook group! And it’s hassle free. Retailer payments coming in - no cash to mess with .. for a busy person This has been a GOd send really ..

Very very helpful staff.. [SENSITIVE CONTENT] has been brilliant from start to now

Information needing adjustments etc can be tricky to find on phone (iOS) flicking through pages to find where it is I need to be to change. As a lot of the viewing is in member format rather than administrator .. would be helpful to have different screen options knowing you are the admin rather than linking to the customer view ..

Bookwhen is very user friendly and an easy way for my customers to book their classes and walks. If I ever get stuck with anything the team at Bookwhen always respond quickly and are always so nice about everthing. Highly recommend

I like that there is a button to return customers to our own website

Would be nice to know whether cancellations have been made by me or the customer and for what reason with an easy way of tracking.

I like the ease of use for my side and the customers side as well. Also the charge for using the service is affordable.

Wish I could sell products on it. I would sell my artwork products. Once in awhile when a customer cancels a class it does not refund their money.

Easy to use for me to use, advertise, and manage.
Students love how easy it is for them to use

Nothing really. Like anything you use you need to get to know how it works and how you can utilise your product.