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359 Reviews
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Modifiable POS System that is easy to use, quick update availability, and economically friendly
Reviewed on 24/02/2017
When researching POS systems, I ran across a plethora of them out there. I set up online displays...
When researching POS systems, I ran across a plethora of them out there. I set up online displays where I could interact with different systems. The problem I encountered is that we are a hardware, tool, and lumberyard retail store. With this means thousands upon thousands of products, skus, and etc. In addition, lumber prices fluctuate weekly. As a result, we have to have the capability of easily modifying prices. From the 6 different POS systems I interacted with, Epos Now was the simplest, user-friendly, and MOST economical. In addition, the customer service and response time to questions before we ever purchased the system was almost instantaneous. When your livelihood depends on being able to make sells, update products, add products, create applicable categories, track sales, itemize most often sold products, track profit/loss margins, and etc., it is a necessity to have a company that will grow with you and teaches you how to continually grow. For us, Epos Now has been phenomenal. The quick customer response and having your own 'handler' so to speak is great! I seek assistance from (Epos Now representative), and he never fails. He is quick to respond, quick to offer aid, and he teaches the program. He isn't a fixer where you have to continually call to have the same issue fixed. He is an educator. He teaches me about the errors I create when I am utilizing the system, and he demonstrates how to solve the problem.
Pros
What I like most about the product is the simplistic layout, the fact that the system is economical, the ease of learning the system, the quick access to help when it is needed. If your POS system fails, you have to have access to help and Epos Now is there when you need it-you don’t have to wait days to hear back. Another feature that I love is the tracking and reports. I love that I can track what customers order and be able to send emails when customers make payments on their credit accounts is phenomenal. Our customers love this feature.
Cons
I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
ePOSnow and my thoughts
Reviewed on 30/10/2019
It was a good few months of having the service and it was helpful in our time of need until we...
It was a good few months of having the service and it was helpful in our time of need until we found another provider.
we do think that this company was better than a lot of other options out there and for somebody else it could be better suited than it was for us.
Pros
The customer service was pretty helpful, daily use of the till was pretty simple and some features that worked were helpful.
Cons
A lot of the add-ons that were paid for subscriptions would not work. Randomly would get email saying that our add-ons were uninstalled and when we come the next day they would not work.
Once you get the service and start to require more add-ons and features it will start to add up your total monthly bill.
Alternatives Considered
CloverReasons for Choosing Epos Now
Loyalty program- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
This is by far the WORST COMPANY EVER.
Reviewed on 09/11/2023
Horrible..... i have a better time talking to my 4 year old. no one knows what to do at this...
Horrible..... i have a better time talking to my 4 year old. no one knows what to do at this company. as far as im concerned this company is a SCAM ALERT!!!! they will promise you perfection almost make it sound too good to be true.... because it 100% is. they are not located in the us so have fun getting any customer service out of them. We had a customer out of state that wanted an item. called epos and asked how i take a card over the phone. was told they no longer allow manual card entry and told me i could send a link for the customer to pay... and they only allow you to charge up to 250 through a link.... we are a medical equipment company. all of our items are over $1,000. epos has not been accomidating at all... no one speaks english. wait times for phone is over an hour and most of the time the automated system hangs up on you. i would suggest AVOID AT ALL COST
Pros
Nothing. There is not one thing that they do that is ease of access and convince.
Cons
customer service is non existent. your extremally limited to what you can do
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
EPOS NOW Company = Scam
Reviewed on 15/08/2023
Where do I even begin with my experience with EPos Now? My interactions with Epos Now has been...
Where do I even begin with my experience with EPos Now? My interactions with Epos Now has been disappointing and frustrating; and customer service is an absolute joke as it does not exist.The EPos Now software is riddled with bugs and glitches. It's astonishing to me that a company claiming to provide state-of-the-art point-of-sale solutions can't even get their own software to function properly. The interface is clunky, outdated, and far from user-friendly. It's as if they took a design from the early 2000s and slapped it onto their software without any consideration for modern aesthetics or usability.To top it all off, their pricing structure is incredibly misleading; and thier sale team's simply "liers".Overall, my experience with EPos Now has been a disaster from start to finish. Poor customer service, buggy software, and deceptive pricing make them a company I would strongly advise anyone to avoid. Do not choose Epos Now Company for your business; as you will put your business at risk of closure.Strongly recommend to look elsewhere for a reliable and competent point-of-sale solution.
Pros
Nothing
Cons
Sale team & Customer Service
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
A restaurant friend
Reviewed on 04/05/2023
Pros
Perfect inventory controlEase of postingsA hand full of report types to analyse salesUser friendly interfaceEase of use and configuration.
Cons
Lacks the functionality to integrate to a PMS
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don’t Trust EposNow
Reviewed on 22/02/2021
Horrible! Frustrating and letdown!
Horrible! Frustrating and letdown!
Pros
Nothing it wouldn’t work for my business
Cons
It whole system was a con! Don’t invest in it! Sales person said it would work for my business and it doesn’t complete waste of time!
Alternatives Considered
VendReasons for Choosing Epos Now
Sold by sales person epos nowReasons for Switching to Epos Now
Price and was told it would work for what I wanted it to do.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
POS system suitable for small retail outlets only
Reviewed on 24/01/2022
Still waiting to resolve outstanding payment issues
Still waiting to resolve outstanding payment issues
Pros
POSTouch screen , POS customer display. If it had of worked the intergrated eftpos
Cons
Unfortunately EPOSnow is not at all suitable for medium to large retail businesses. There are many basic functions it is not capable of doing and those that it is capable of doing mostly require you to download and pay for additional apps.
We where not able to do something as basic as print off a customer invoice on A4. It does not recognise duplicate barcodes. The eftpos system that was sold with the product does not work through our store due to its inability to accept the "basic card". Salesman's knowledge of the product was very limited, they are the experts and I feel it should have been up to them to ensure this product meet all of my business model requirements. Very disappointed and have now returned to the old POS system
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A few glitches
Reviewed on 11/10/2019
Inventory will be easier in future.
Tracking daily sales and product sales is easier.
Inventory will be easier in future.
Tracking daily sales and product sales is easier.
Pros
It is easy for the staff to use when doing cash in the store.
Taking inventory is easy.
It looks good - and is easily understood.
Cons
There are some small problems in reporting which need further work.
A manual to go with the product would be useful.
It doesn't link easily with Moneris credit card system with the Bank of Montreal.
- Industry: Retail
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good experience with Epos Now
Reviewed on 15/09/2016
Pros
Great looking product, beautiful interface. Back office component is easy to navigate and robust. Easy to find all of the reports and data I need. A component in the back office allows you to suggest improvements to the software. We are a resale shop and this software fit my needs of being able to assign store credit to my customers.
Cons
There are a few UI areas that could use improvement but nothing too critical.
Getting a hold of customer support can be tricky, I believe they are based in the UK with support in the East Coast. I'm on the West Coast so occasionally I've had to play a bit of phone tag before getting a live person.
Because I do own a resale/consignment shop, I'm adding a lot of various products to my stock list as I set up over several months, and this has required me to sign up for a Bulk Upload app which has an extra fee associated with it. This is annoying. If you add new lines of products regularly this is likely something you'd have to do, since adding products one by one is tedious. Though they will do a bulk upload for you when you first set up for free, so if you've got your product list in advance this might not be an issue.
Because some of the features are apps it takes a while to navigate to them and open them.
This being said, these are minor complaints, when I look back at some of the other systems I did look at.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Epos Experience
Reviewed on 11/10/2019
Experience has been good. Live support team has been very very helpful
Experience has been good. Live support team has been very very helpful
Pros
Easy to use Once you get the hang of it but I am not a techie so it took me a little while
Cons
Actually it’s a lot more detailed than my business requires so for me it took some time to customize it to my business
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not meant for middle to large businesses
Reviewed on 27/04/2022
I am the shipping and receiving manager for my company. A few of my daily tasks is to post and...
I am the shipping and receiving manager for my company. A few of my daily tasks is to post and receive 200+ invoices weekly. Inventory management, market retail adjustments, sales reports, purchase orders, etc. It'd a very busy job. When we first got this EPOS NOW system we started having issues and they informed us the application at the time was unstable and so they switched us over to a web browser format. (First red flag).
Every day I get constant "timed out" errors because their servers have too many users. As I write this review, it's been almost 2 hours now that I can't post and receive any invoice. There's also the too many users are online so your task has been killed pop up. Which literally means "try again".
They are constantly trying to add new features, but don't address and resolve the instability of their service.
There's also a huge problem with the feature "notes" which is where we add the invoice number of every invoice/po entered in to the system. I told them that 90% of these notes are erased from the system days after posting. They said that's not a priority of theirs. So, I told them it's definitely a priority for a market that processes hundreds of invoices weekly. Helps us search entries i.e duplicate invoices, etc.
This system is good for smaller businesses (such as a bar/restaurant). But not for middle to large businesses.
Pros
Easy to navigate menu. Seems pretty straight forward.
Cons
The constant "hang". Unable to connect. They keep adding features to the system without fixing the instability of current features and service connection.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Cons I was charged month after month for NOTHING
Reviewed on 19/06/2017
ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO...
ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.
Pros
ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.
Cons
ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.
- Industry: Furniture
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Customer Service
Reviewed on 31/12/2018
While attempting to intergrade a new payment processing company, I could not have been more pleased...
While attempting to intergrade a new payment processing company, I could not have been more pleased with the service and assistance I received from support team. Team treated me with the upmost courtesy and respect that all customer service representatives should deliver to their customers. From start to finish, they were there to assist me the entire way through what should have been an easy setup but were able to overcome all the obstacles that came up along the way. Thank you so much for your help and I am so happy knowing I have their team available to assist me in the future.
Pros
Professional, courtesy and respectful to their customers. Representatives go out of their way to assure the problem you are experiencing is resolved 100%
Cons
there is not anything I can think of at this time that would classify as a con based on all the positive experiences I have had dealing with their IT department as of late.
Response from Epos Now
Thank you for your 5 star business review of the service interactions you have had with us, it's really great to receive positive feedback from our customers.
We are striving every day to improve our customer service, we understand that some of the more technical aspects of our systems can require detailed explanations where patients and courtesy are required to promote great working relationships.
As one of our standard support customers please feel free to contact us if you have any further questions or require any further assistance.
We looking forward to hearing from you.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
WORST SYSTEM AND CUSTOMER SERVICE
Reviewed on 02/12/2020
My overall experience is below 0 with this company, they cannot solve anything and puts even more...
My overall experience is below 0 with this company, they cannot solve anything and puts even more challenges in front of their customers.
Pros
I made the decision to purchase this software because it looked user-friendly and the support team sounded great. It was also in top 10 for retail software in UK.
Cons
Since, the beginning I had many technical problems and problems with the support team. Once accidentally, they've deleted all my sales and product data during trading!
After a while, I lost connection with the support team, waiting for a day or 2 for them to get back to me, screen freezes in front of the customers in the store and there's nobody to reach, the system doesn't sync, no solution there. And, their Bulk Editor app is not working at all! And, once you reach someone with the support team, their answer is always like that - sorry, it has to be a glitch in the system, there's nothing I can do! Their support is to solve system problems, therefore I don't understand this reply at all!
I've bought the integration with Shopify and this sync is not working either and they are blaming Shopify about this. No product or refund data to be synced during the day, nobody to reach for help. I have been waiting for a solution to this for 4 weeks now.
I don't recommend this company to anyone, please stay away from this brand!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Totally RIP-OFF
Reviewed on 26/11/2020
absolutely rip off,
they advertise complete solution for £249 including till terminal, cash drawer...
absolutely rip off,
they advertise complete solution for £249 including till terminal, cash drawer and a printer. (to good to be true)
when I called to place an order, I ended up getting it for £600 for that.
here comes worst part, as I only received a till terminal without cash drawer and printer.
I called them up to find out, they advised me cash drawer and printer will be dispatched separately, so I had to wait for another week.
unfortunately another week passed and no sign of my items, this time after literally 12min holding my call ,different guy picked up the phone and went through my record and said that the amount you paid was only for till terminal and for cash drawer and printer I had to pay separately.Really??
so I paid £600 only for till terminal only, is this a joke
so I asked what is this £249 that you are puting for sale included, he responded thats plus 3 year warranty and licence fee.
Obviously I have already purchased the license and do not need 3 year warranty as well,however he said we won't make money out of this, so we need to add a 3 year warranty charge so to cover the cost.
This is ridiculous, nobody told me that, otherwise I would not go for it.
Pros
covers most of my needs,not a bad support team.
Cons
Be aware they con people easily.sluggish software, you have to buy all equipments from them so not compatible with any other hardware other than themselves.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EPOs Back Office set up from the begining .
Reviewed on 23/09/2017
Pros
On Wednesday 20th September 2017 I was having some problems trying to log in to the back Office on our EPOs till.
I phoned the support line in the morning & was connected to a 1st line support Agent.
I explained the problem & it was agreed that she would phone me back at 4pm to help resolve the problem.
We have recently changed company names over & there had been a mix up about which account etc. was still active ( our fault ).
she phoned at 4pm prompt then kindly spent the next 2 hours or so helping me re install EPOs back office again as the one we had been using was now locked.
I explained to her that I needed to get the new programme running as we opened again at 9am on the 20th & we needed the system up & running.
Just to summarize as it would take to long to explain she was exceptional in the very cool, calm & professional manner in which she helped me resolve this issue. I was getting a little stressed as this was put on me last minute but she explained the process step by step in a very friendly & understanding manner.
Anything she wasn't sure about in the process she asked for advice from her team & at one point she kindly got another member of her team to help also.
Its vary rare when you deal with telephone help lines that everything you ask for happens but I can honestly say that she went above & beyond to help me which was really appreciated & I was able to set up the new Back Office system in time for us to be able to trade again in the next morning.
she is a prime example of how to get a good end result for both parties in & limited time scale in very difficult & testing situation.
She is an asset to your team & I hope she receives the recognition she deserves.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I've been using EposNow for 2 years, I would greatly recommend!
Reviewed on 16/02/2018
I literally do not know what I would do without EposNow, I would recommend them to anyone and have...
I literally do not know what I would do without EposNow, I would recommend them to anyone and have done in the past! We had a problem with our cashdrawer and it was replaced the following day. I've recently got very involved with going deeper into stock levels and master products and am very impressed with everything I can do!
Pros
Insights into sales, stock, customer loyalty all on dashboard and easy to read.
There is so much I can do in the back office, I'm still learning new things 2 years on and am still very impressed with what I am able to do!
Support are brilliant, always very friendly and helpful.
There is a feature vote where you can submit any suggestions for the system and users vote on features they would like to see.
The apps that integrate are very useful and there is something for everything you could think of!
I can access the back office from anywhere, I love this, it means I can work from home and keep up to date with sales.
Cons
Support do take a while to answer your call, although I have only noticed this recently.
Their stationary (till rolls etc can seem a little pricey) but you aren't bound to buy from them.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Stay away
Reviewed on 23/03/2023
Pros
Software layout for the terminal is not terrible. This may work okay for some small retail businesses that do not have high volume and are running everything inside of ePOS Now with no integrations.
Cons
I normally don't go out of my way to write a review, but if I can spare one person from buying this, I feel it is worth the time. We were promised a lot of things for integration with Quickbooks Online. We soon found out that the integration was not as robust as they claimed. The monthly subscription to ePOS Now, itself, is not terribly expensive, but you soon learn that you need an add on connector program for everything. Then they want to add an additional $69/month for support. The next issue is getting out. Expect to pay a steep early termination fee. We tried hard to make this work and finally decided that we were better off to just pay the fees and bail. We are still fighting that battle and still getting monthly charges.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Appalling Company - AVOID at all costs. 6 Months of Hell
Reviewed on 16/06/2022
Literal hell for 6 months. We couldn't wait to move to a new supplier who was actually competent.
Re...
Literal hell for 6 months. We couldn't wait to move to a new supplier who was actually competent.
Research this company very carefully and ask to see their community forum before joining.
Pros
It's pretty. That's about it. Apart from looking nice the functionality is poor.
Cons
Everything.
Sales reports are incorrect all the time, cash up was wrong on a daily basis (not due to human error).
Support is practically non existant. Whatsapp support might reply in 3-4 weeks if you're lucky. Phone support aren't trained so can't help solve issues.
Higher management try to blame your equipment rather than their system.
Slow and Laggy, took over 5 minutes to log in some times and button presses wouldn't register half of the time.
Just generally and awful system.
Alternatives Considered
Square Point of SaleReasons for Switching to Epos Now
It seemed to have better functionality.- Industry: Food Production
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Almost there
Reviewed on 14/10/2019
It has been extremely useful to be able to access sales in real time from abroad. When I am working...
It has been extremely useful to be able to access sales in real time from abroad. When I am working remotely I can still access the day's sales.
Pros
The ease of use of Epos Now is undeniable. They have made the software user-friendly and intuitive. Where it is not intuitive, customer support is standing by and responsive. I would recommend this particularly to new businesses to establish a POS system and track their business's success.
Cons
I had no problems with the software, however we operate under the Imperial system and the add-on that was available then (and to my knowledge until now) is in metrics only. This was a major problem for us and one we still deal with. Although the software was said on more than one occasion to be in development (and later told ready) I have yet to see it and customer service did not reach out to me when it was available. Some improvements are needed there in both developing software for the world market and in customer service follow-up.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
After one year
Reviewed on 04/11/2019
Pros
Great tech support, cusromizable software.
Cons
There is no user manual, and the "guide me" feature is limited
Reasons for Choosing Epos Now
Outdated software, priceSwitched From
ARBA POS- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
The most horrible customer service I had experience
Reviewed on 03/02/2022
The experience is bad bad. We paid system to help and to make our live easier but in this case is...
The experience is bad bad. We paid system to help and to make our live easier but in this case is not, we are losing money too. Take so much longer to get things fix within epos. I still can't believe how people rate this system 4.0 star. I think they only deserve 2 at best because of:
- customer service experience (When you call them, the staff also need to read the same documentation as you so you have to be on the line for at least 1 hours to get help, and even then it doesn't solve your issue. Like other says they give me empty promises too on call back and appointment, that makes they untrustworthy. so hard to trust their word)
- the quality of the software (you won't find smooth experience here as the software is so clunky. The till app does not even work on my ipad)
- the user friendliness of the system (the process flow of adding new product is not streamline, so much go back and forth make the whole experience of setting up is so draging and long. So much harder to train your staff how to add items)
- features (most of the features need to pay as add ons so don't get fool by their marketing team on the affordable price)
- Shopify integration is bad!!
In conclusion, I am not and will never recommend this system. It's a nightmare for me. If you have the luxury to choose others POS system it might give less stress and save you much more time and money.
Pros
Nothing. It's hard to like the product when the staff of the support team doesn't know what they are doing.
Cons
Customer Support is horrible! I think the word horrible is under statement. It's beyond horrible. It's so hard to get them, they never call back when they said they would.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Epos THEN - Walk away - Not for a Retail Businesses
Reviewed on 05/05/2023
Poor, it is NOT a retail based system. They seem to have misguided many people as it really should...
Poor, it is NOT a retail based system. They seem to have misguided many people as it really should be called RESTAURANT EPOS NOW.
Pros
Not a great deal. Oversold on the product and way under delivered in terms of software and service.
Cons
I was bombarded prior to purchasing, sales guy, tech support, literally on hand all the time BUT once you pay, GOODBYE! I was left high and dry with almost NO contact (as promised for onboarding) resulting in stores being closed for 3 days due to it not being correctly set up. PAID FOPR PREMIUM SUPOORT. - Absolute con and waste of money. Had one 'support' staff even hung up the support call as he was unable (more likely unaware) of resolving the issue. Premium support is meant to be 24/7, good luck if you manage to egt ANYTHING resolved out of hours. Don't do it.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The perfect solution for my business
Reviewed on 25/07/2018
Pros
The software is so easy to use, has fantastic features and allows me to keep control of my business. The support is fabulous and the staff go the extra mile to assist with anything.
Cons
epos Now are constantly listening to feedback so the software is improving all the time. The system works wel for me so there's nothing I could say that needs to improve at the moment.
Response from Epos Now
Hello Adam,
Thank you for taking the time to leave such a lovely review. I am so glad to hear that you have enjoyed using the software and have taken full advantage of our lovely support team. It is always fantastic to hear that our updates have been so well received and I look forward to hearing more from you in the future.
Kind Regards,
Naiomi
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bad customer experience
Reviewed on 27/05/2022
In the last 6 months Eposnow customer service has been terrible. The company does not know the...
In the last 6 months Eposnow customer service has been terrible. The company does not know the first thing about contracts and keeping data safe. Never give them your credit card details or bank details. No respect for any agreements you have. I would never recommend Eposnow to anyone. Avoid doing any business with Eposnow.
Pros
Software is ok nothing special. I have used better software with higher level accuracy and data.
Cons
Difficult to set up promotions and biggest problem is not the software but constantly trying to add additional charges unlawfully. Avoid Eposnow