Epos Now

3.4 (477)
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An easy-to-use, adaptable point-of-sale and payment system.

Overall rating

3.4 /5
(477)
Value for Money
3.3/5
Features
3.4/5
Ease of Use
3.5/5
Customer Support
3.2/5

58%
recommended this app
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477 Reviews

Wojciech
Wojciech
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Excellent POS system for various types of business, expecially hospitality ones

Reviewed on 21/07/2018

Pros

- great 24/7 support team
- elastic SAAS solution that can be customised for various business needs
- cloud-based solution that can work on any device and any operating system

Cons

- pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive
- As this is a massive provider, you might sometimes wait a long time for your new features to be implemented

Response from Epos Now

Hello Wojciech,

Thank you for taking the time to leave us such a lovely review. I am so glad to hear that you have found our software to be so useful and that you have had the chance to speak to our excellent support team.

We are consistently improving our software based on customer feedback so do keep an eye out for our regular software releases.

If there is anymore feedback you would like to add we would love to hear from you at [email protected].

Kind Regards,

Naiomi

Lesley
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy customer. Happy business

Reviewed on 02/08/2024

We have found Epos system easy to use . Never had a problem contacting them to discuss a problem ....

We have found Epos system easy to use . Never had a problem contacting them to discuss a problem . Very Happy with the service we receive

Pros

Everyone we speak to is always helpful. If we have an issue they go above and beyond to help . The equipment is easy to use . The payments are always paid on time . There is always someone there at the end of the phone to discuss what we need . They always confirm by email that the issue has been sorted . Excellent customer service .

Cons

Maybe some of the pricing costs of equipment but generally nothing that we least like

Samantha
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Appalling company and terrible equipment

Reviewed on 23/04/2024

Absolutely shocking. Worlds worst service!

Absolutely shocking. Worlds worst service!

Pros

Nothing at all this company is shocking in every way

Cons

Unfortunately I've been stung twice by this company. First time I purchased their software and they didnt support the set up properly, sent me faulty equipment, cut contact once they had my money and overcharged me for support services I never purchased. It took months and months to correct.

The second time when I started up my own business I decided to use them reluctantly because it was easy to transfer menus etc across from the old business to the new business. To get the same monthly price I had to pay a year in advance and thats when it went downhill. I paid my money and then the sales advisor [sensitive content hidden] who promised to transfer my menus cut contact and left me with nothing. After weeks of trying to get him to respond and filing complaints the Customer Relations manager with not the correct tech experience attempted to transfer all my menus and lost them all. £200 staff wages menu developing just gone like that! Now the software team are suggesting that menus with sub categories cannot be transferred. What a ridiculous system to set up that cannot thrn be transferred and better still why did no one advise of this before I paid an employee £200 to set up the menus. Now no one is responding to me. Ive paid a years worth of licenses and now got zero service and no till system. Shocking company and the poor service is across the board. Theres plenty other EPOS companies to deal with avoid these money snatchers at all costs as when there are software faults the tech teams are under qualified and just try to wing it regularly making your problems even bigger! AVOID!!

Response from Epos Now

Hello Samantha,

Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.

I am keen to help you resolve any outstanding issues.

please feel free to reach out to me and my team directly at [email protected].

Thanks again for your share,
EposNow.

James
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Epos or no Epos

Reviewed on 22/07/2024

One word excellent , i even recomend this system to friends .

One word excellent , i even recomend this system to friends .

Pros

The system is extreamly easy to use and any problems the staff are only at the end of the phone .

Cons

There wasnt much to dislike everything works how it should and when it should , the

Response from Epos Now

Dear James L,

We are sincerely grateful for your feedback!
Hearing about your positive experience with us fills us with joy.

Your kind words mean the world to us and will be shared with the entire team.

If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.

Thank you once again for choosing Epos Now.

Best regards,
Epos Now

Curt
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Experience!

Reviewed on 17/09/2024

Excellent product with first class customer care.

Excellent product with first class customer care.

Pros

Ease of use, adapts to our need whereas competitors do not meet them

Cons

Nothing, great system. Would like to have it in white

Alternatives Considered

Clover

Reasons for Switching to Epos Now

We can do sub, sub categories whereas we can't with other systems
Romina
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Poor Service

Reviewed on 25/03/2024

Bad experience
5 mos of calling for my refund until now trying to reach and get it.

Bad experience
5 mos of calling for my refund until now trying to reach and get it.

Pros

None poor service.. I havent use this then its hard to get my refund..Close account October 2022. Till debitting on my Bank

Cons

Poor service .Always doing some follop ups

Response from Epos Now

Hello Romina L,

Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.

I am keen to help you resolve any outstanding issues.

please feel free to reach out to me and my team directly at [email protected].

Thanks again for your share,
EposNow.

Verified Reviewer
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

The worst system and management

Reviewed on 25/02/2024

No one answers the phone , I canceled my system in Dec and they still charging me

No one answers the phone , I canceled my system in Dec and they still charging me

Cons

Nothing Once you buy the system no one talk to you at all , I canceled my system in Dec and they still charging me

Response from Epos Now

Hello,

Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.

I am keen to help you resolve any outstanding issues.

please feel free to reach out to me and my team directly at [email protected].

Thanks again for your share,
EposNow

Usman
Overall rating
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Back Office Support

Reviewed on 13/06/2024

It's been a good experience so far, lots to get used to and become familiar with, which will take...

It's been a good experience so far, lots to get used to and become familiar with, which will take some time.

Pros

[sensitive content hidden] was brilliant today, he understood the problems/issues I brought to him today and was quickly able to guide me and navigate my way around EPOS.

Cons

There is an offline card somewhere within the system, which is taking payments but these payments are not filtering into our account.

Response from Epos Now

Dear Usman,

We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.

Your kind words mean the world to us and will be shared with the entire team.

If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.

Thank you once again for choosing Epos Now.

Best regards,
Epos Now

Paras
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Till Software

Reviewed on 06/08/2024

Pros

It's super easy software to use and it's cheap compared to other ones out there. Till system is great and you rarely have any problems and when you do customer support its amazing. It has changed over the years (been using it since 2017) and they just keep getting better without any additional charge. It connects to shopify and keeps your inventory in sync, which is awesome.

Overall honestly, its a great software/till system and I wouldn't hesitate recommending this to anyone.

Cons

**More like I wish they would have the following**

If you don't save any chances (eg when doing a purchase order or editing product items) it doesn't give you a warning before you close the tab. This can cause issues from time to time and would be handy to have a pop-up when closing the tab if the changes are not saved.

Shopify app can mess up sometimes and sync the order twice which causes inventory issues but this has to do with the external app rather than eposnow but would be nice to have it fixed.

Having the ability to scan the purchase order would be a game changer. for example, currently you can scan the product barcode and then you have to put in the quantity you received. If you can just scan a product and it automatically populates the quantity by 1, this would reduce a lot of manual input.

Harsh
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst customer service

Reviewed on 12/06/2024

Pros

The software in itself is good but does not have some basic functionality. To do that one needs to buy extra plug ins which is waste of money

Cons

Customer service

They are cheat ! Everytime there is an issue, they will want to sell you something new instead of fixing the issue. They promised integrated payment but it was not possible which I was told after the implementation. They simply lie or the support team has no idea on whats happening. The sales guy disappeared after all the fake commitments. Support is somewhere in third country and they have no idea on how to deal with issues in Canada. Software is good, it is sad that they have such a poor support. I requested for cancellation since more than a month ago but still no response. Another way to scam

Response from Epos Now

Hello Harsh,

Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.

If you wish to discuss your review, please feel free to reach out to me and my team directly at [email protected].

Thanks again for your share,
Epos Now.

Michele
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Terrible Customer Service

Reviewed on 30/04/2021

This system isn't as good as the one we changed from. Our old system got bought out and we were...

This system isn't as good as the one we changed from. Our old system got bought out and we were forced to change and I talked to many reps and looked at reviews and I can say that I was misled. Our system is supposed to come with 24 hour customer service and it definitely doesn't.

Pros

Easy to set up and use for basic functions

Cons

No ability to set specific times for orders to be prepared by. With so many take out orders happening, it would be nice to have the ability to have a set way to tell the kitchen when an order was being picked up instead of using "notes". It is terrible that if a bartender adds drinks to a ticket, the ticket gets switched to the bartender's ticket. Now our bartender has to keep paper tabs for customers and give them to the servers so that the tickets don't get switched. The worst is the almost non-existent customer service. If you need help "fast", forget it. I've waited on average of over 40 minutes to speak to a tech support member. Once I get them, they are helpful, but getting to them is crazy. I've tried the WhatsApp with the same problem. I've sent messages and didn't get any response for over a half hour. They make it sound like you will get immediate help, this is absolutely not true. I feel like once you are past your first month, you are on your own...they really don't care about you or any issues you might have. I am very unhappy with my decision to choose this POS system.

Alternatives Considered

Lightspeed Restaurant and Toast POS

Reasons for Choosing Epos Now

Ambur was discontinued

Reasons for Switching to Epos Now

Sales Rep was better and I felt like there would be good tech support....I was wrong!
Anna
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing

Reviewed on 08/02/2020

Great customer support, very easy to use brilliant for accountancy and amazing software

Great customer support, very easy to use brilliant for accountancy and amazing software

Pros

To be honest is pretty much nothing I consult with this software it is absolutely amazing I love the statistics on it the graphs all the financial information that you can gain and the simplicity of it all the amount of information you can extract about your business is Colossal.

Cons

Only downfall was the free tanning app. Not in-depth enough to move with the speed of our company growth. Tanning App was extremely basic. I approached them on many occasions to try and develop it further but it was not possible. There was no tanning applications that were able to integrate with it either. So I had to look for alternative software. Such a shame I really didn’t want to move from Epos now.

Alternatives Considered

Salon Tracker

Reasons for Switching to Epos Now

The financial side of it all the information it can gather Remote access having full control of your business on the move
Jerica
Overall rating
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Difficult implementation, but lots of potential

Reviewed on 24/02/2017

We are starting feed/retail/animal health products store, and wanted a cloud-based system with more...

We are starting feed/retail/animal health products store, and wanted a cloud-based system with more flexibility than the dinosaur server-based systems typically used in our industry. We asked a TON of questions, demoed multiple systems, and decided Epos Now was the best fit; we've had the system for 4 months. Implementation was rough, to say the least. We were told customer service was based out of North Carolina; however, most of the reps we've talked to are very British. Nothing against Britts, but lingo is different, business is different, time zones are different- all making for minor challenges that we were not anticipating. Our implementation manager hung up on us mid-call when she had to go catch her train. We were instructed to enter products one way, then told we had to delete everything we'd entered (DAYS of work) and do it all over again. It cannot accept payments over $, which matters if you sell a large amount of product or invoice monthly. It is weight integrated, and when I was doing my initial inquisitions, made it clear that we would sell feed/seed in ounces, pounds, and tons with decimal values; the system only can measure in kilograms, which is not practical for most US applications. Manager overrides require the sales associate to log-out and the manager to log-in; an override code would be so much more efficient. However, when you actually have a client in front of you for a simple transaction, the transactions are smooth and easy. The sales interface is very user-friendly. It works great in the remote setting for pop-up shops. It was not expensive. The apps are interesting- it's nice that it makes the basic system very affordable and there are many apps available, but it is overwhelming to know which apps I need and how to use them. It could also potentially get expensive if you added many apps. As a young company, they are motivated and do continually work to improve the product and add frequent updates; however, we were told some features were a part of the system, but after purchasing the system were told that they would be available in the 'next update'. After about 2 months, we had a serious discussion about ditching this system and switching to another. We ultimately decided to stay with this system, accepting that all systems had limitations, and crossing our fingers that the worst was over. It does appear that the worst is over; however, we've only been going at this for 4 months, so ultimately time will tell.

Pros

Sales interface and usability for transactions
Overall look and style of equipment and graphics
Price for value
Mobility and Flexibility

Cons

Misleading information during demo/search process
Unreliable support during implementation
Lack of standard features and functions- units of measurement, limit on dollar amounts, etc
Confusion regarding which features are/not available via apps

Sam
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Be careful when you choose an epos system

Reviewed on 29/01/2023

Terrible.

Terrible.

Pros

The equipment looks modern and smart, the software was ook, easy read and accessible.

Cons

Payment! You cannot control it. Despite closing the account, you still get billed.There is no debit order you can control, they cleverly use the same account ordering Transport for London use, they have access and take money from your account as they please and all you can do is close your whole account and block it against normal merchant use. Bank fraud departments take too long to investigate and don't stop the impending fraud in time. This is a terrible extortion. BE VERY CAREFUL, DO NOT GIVE YOUR BUSINESS CARD AND ACCOUNT DETAILS TO EPOSNOW.Every email you receive from EPOSNOW is DO NOT REPLY! They don't make it easy to get hold of them.

Perlita
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

NONE EXISTENT Customer Service!!

Reviewed on 13/07/2023

Contacted EPOS now invoice department for an overpayment of £48.00 that we have made when we have...

Contacted EPOS now invoice department for an overpayment of £48.00 that we have made when we have already informed them that we were closing and which they have acknowledged. Despite several attempts thru their web tickets, they have just ignored us and have not made any attempt to get in touch with us. Called their sales department,surprise,surprise somebody answered !! I asked them to put me thru the invoice department and somebody answered with a fake American accent. Called again they can probably see my same phone number and refused to answer my call again. They’re good at taking your money but not interested to credit you back!! Will only answer if it’s sales and if your potentially a new customer. Don’t entertain EPOS now if you want a human customer services support .

Pros

Software overall was functional to our retail shop.

Cons

Customer service was non existent. Apart from Sales, you can only get in touch with them through a web ticket which another reviewer have noted that they don’t reply to. They are only interested to talk to a new customer and a potential sale! In short they can’t be bothered and don’t care about the concerns of their existing customer. We have now potentially lost £48.00 of overpayment but I’m glad that we don’t have to deal with such an awful customer service! The fake American accent of the male sales person was terribly bad.

Fran
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good system, but the true shining star is one of their employees.

Reviewed on 07/07/2017

Pros

We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1.

When we tested the labels we'd printed, we found that none of them would scan, which was a major problem for us opening the next day. One of the Customer Support had been working with us already through weeks of a difficult installation in our Gettysburg shop, and when we realized the issue with the labels not scanning, he had already gone home for the day. It was a Friday night, and we were in a panic. Thankfully, a lady working your call line was able to reach out, and that customer support went above and beyond the call of duty, working with us for literally hours, ultimately discovering a bug within Google Chrome that was causing the issue. He then quickly fixed the problem, allowing us to print labels for all of our hundreds of hats and to open on time the next morning, with our system fully operational.

Since then, continued to be quickly responsive to any issues we have encountered. We have been meaning to write this letter for some time now, but opening a new shop has been all consuming. We are ever so grateful to the customer support and feel that he is a true asset to your company. He is patient, personable, and calm, and a fine representative of your business. If he were our employee, he'd most certainly be first in line for a promotion.

Stacey
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Service is horrendous

Reviewed on 11/07/2024

I wouldnt recommend after dealing with this company, good product,good sales and set up, doesnt...

I wouldnt recommend after dealing with this company, good product,good sales and set up, doesnt make up for the absolutely terrible customer service when there is a problem.

Pros

Nice looking product, modern set up looks good on counter.

Cons

customer service at your company is a joke, just pass the problem from person to person until the customer gives up calling?.. not sure why the customer service department of your company even exists because resolving issues efficiently and in a timely manor is impossible when getting passed from person to person and nothing gets done,if it wasnt so frustrating it would be funny your literally paying staff to answer a phone, apologise for the problem say they will fix it asap and then that request goes absolutely no where, repeat this process 50 times until you lose your mind and still problem wont be resolved.

Response from Epos Now

Hello Stacey S,

Thank you for taking the time to leave a review.

We are sorry to read your comments and to learn about your experience to date.

We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided.

If you still wish to discuss your review, please feel free to reach out to me and my team directly at [email protected].

We look forward to hearing from you.

Many thanks,
Epos Now

Vicky
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Never buy EPOS and don't bother buying if you are in Canada

Reviewed on 08/01/2021

I will strongly recommend this product to people I hate and let them suffer.

I will strongly recommend this product to people I hate and let them suffer.

Pros

I hate the system. We add inventory and the system will not pick items when customers are standing in line. Not only this is irritating, it becomes embarrassing also.

Cons

Everything. The screen will not work if sunlight is coming on the screen or even nearby. In Canada, I can't add certain taxes and fees. I can't get a detailed end of day report that separates my sales types by-products. Lottery redemption is a huge task and customers complain of wait times. Don't ask about customer service. You need something, UK customer service will call you in the middle of the night. I received my box and I was promised a customer display (please not although they will show you it is not included) am going back and forth with customer service for the last 2 months and they still have not given it to me. Their employees will tell you "yes, we are misleading, but it is not included in your base price". And good luck dealing with customer support. I have decided to move my services to some other service provider because Epos Now will not take care of my grievances and I don't have time and courage to deal with their customer support because they simply don't care. AND ONE VERY IMPORTANT THING. DON'T GET INTO THEIR SALES TACTICS AND USE EVO PAY AS YOUR PAYMENTS PROVIDER. TRUST US, YOUR MONEY WILL NOT BE DEPOSITED IN YOUR ACCOUNT ON DAILY BASIS AND THEIR CUSTOMER SERVICE IS CLOSED ON WEEKENDS. EPOS NOW EMPLOYEES WILL MAKE $2K AS COMMISSION BUT YOUR LIFE WILL BE SPENT IN DEALING WITH EPOS NOW AND EVO PAY CUSTOMER SUPPORT.

Sri
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

All in one PoS device

Reviewed on 30/07/2024

Pros

Cloud based, constant updates and regular syncing. Integration with Wix

Cons

- Steep Learning Curve in terms of set up but once you get used to it then it's really good.

Response from Epos Now

Dear Sri,

We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.

Your kind words mean the world to us and will be shared with the entire team.

If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.

Thank you once again for choosing Epos Now.

Best regards,
Epos Now

Sheri
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Customer support was non-existent

Reviewed on 30/10/2023

It was simply terrible. I probably spoke or communicated through text/support with over 12 people -...

It was simply terrible. I probably spoke or communicated through text/support with over 12 people - not one was able to get us up and running. It was ridiculously time-consuming, very frustrating, and negatively impacted my client's trust in my agency. It was such a mistake to go with a European-based company and one that made a lot of promises they couldn't keep.

Pros

It seemed reasonably priced and fully functioned from the material and salesperson. The numbers certainly seemed to work.

Cons

We were never able to get the calendar and payment systems integrated despite dozens of calls/emails/support tickets and unkept promises. Onboarding was disastrous. They couldn't deal with the time zone differences between Europe and the US and the reps seemed to not know anything beyond the very basics of the system. So we never had the system function for us and had to cancel and go through a whole other system selection process. They don't want to take back the equipment so we're stuck with their dedicated hardware to trash.

Giulia
Giulia
Overall rating
  • Industry: Computer Hardware
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Avoid this company!!!

Reviewed on 19/10/2021

Pros

None
I don't have anything positive to day about my experience with epos
Please read cons

Cons

I worked with epos now for over 12 months and they made me waste so much time and money. I been having issues integrating my shopify account with my epos account for over 12 months, stock level was incorrect and also the app wasnt syncing properly.
I have been having the same issue for 12 months and spoke to over 20 different staff members but still the issue hasn't been solved till today. Every phone call i had lasted between a hour to 3 hours.
Their customer service is not trained enough and absolutely clueless on what they are doing as they admitted multiple times that they didnt know how to solve the issue and were waiting for their manager response on how to move forward. What makes me even more frustrated is that in over a year time of reporting the SAME issue CONSTANTLY day by day, i never had help from any of their managers in charge. I dont understand why epos is adding extra apps on their app store when they clearly have zero control on them. To add more features you ALSO have to make sure you to add more training etc you can't offer a service that doesn't work. I really hope that i won't have to put up with this company ever again, an absolute headache. Avoid at all costs!

Stephanie
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good System

Reviewed on 30/07/2024

Good. The system is easy to use and simple for new staff to learn

Good. The system is easy to use and simple for new staff to learn

Pros

Easy to use and reliable. Quick and simple to get used to

Cons

Trying to fix an issue via telephone when the other person does not have very good english

Alternatives Considered

SumUp

Reasons for Switching to Epos Now

Better value and recommended by other to me

Response from Epos Now

Dear Stephanie,

We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.

Your kind words mean the world to us and will be shared with the entire team.

If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.

Thank you once again for choosing Epos Now.

Best regards,
Epos Now

Steve
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Epos system on the market

Reviewed on 29/11/2018

If your looking for a new Epos system that does exactly what it says on the box and some, makes...

If your looking for a new Epos system that does exactly what it says on the box and some, makes your life much simpler and keeps your staff and customers very happy with how easy the system
Is to operate then I suggest you pick up the phone and call Eposnow - and tick one more of those to-do boxes - sorted And finally to name names credit where credits due - Olly mate your awesome - thankyou soo much for all your help with the tech stuff and your programming and knowledge of the system is awesome, so a personal thankyou goes out to you especially but also all the other members of the time from start to finish - well done guys

Pros

Straight forward to use with logical operating system integrates with other systems easily and seemlessly - the team at Eposnow offer second to none support with full programming and setup assistance on and off site - they set it all up remotely for me and when the day of changeover came it’s was literally 5mins and the old out of date system was out and my brand new all singing all dancing Eposnow system was up and taking money ! - the after support has been awesome not that there has been any issues but a few small tweaks here and there - my chefs love it seperate printers for each course clear easy to understand tickets, it also allows me to use the tab function to use as my hotel rooms and bill transfers happen easily. Back office is easy to navigate and gives me real time information, my specials are set up and are simple to amend each day - I can’t fault it

Cons

Extreme hostility was experienced but not from these guys - it was from my old Epos solution company when I told them I was leaving - telling me I’d made a huge mistake and I won’t get any support or help - this was the exact reason I left them and went to the guys at Eposnow - I won’t mention names but if they, as I do keep an eye on the competition, and they read this they need to take a good long look at the guys at Eposnow and how they really look after their customers - they might learn something.

Response from Epos Now

Hello Steve.

Thank you for leaving a review of Eposnow. We are really pleased to hear that the transition to ourselves has gone well and we are really excited to work with you and your business in the future.

I will make sure Olly gets to see your review, he is a really great asset to us at Eposnow.

Kind Regards

James

Sandra
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Fakse information

Reviewed on 10/07/2024

I would never recommend this system. I will tell anyone who is looking for a system to not buy...

I would never recommend this system. I will tell anyone who is looking for a system to not buy this one.

Pros

I was sold this product with many promises. The criteria we needed was promised and never delivered. We have been waiting for a refund after returning the hardware for 3 months

Cons

Customer aervice do a great job of 'looking into it' and say it is sitting with management management have never been in touch. They simply don't care. They owe us over $2000.

Response from Epos Now

Hello customer,

Thank you for taking the time to leave a review.

We are sorry to read your comments and to learn about your experience to date.

We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided.

If you still wish to discuss your review, please feel free to reach out to me and my team directly at [email protected].

We look forward to hearing from you.

Many thanks,
Epos Now

Kevin
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Stay away

Reviewed on 23/03/2023

Pros

Software layout for the terminal is not terrible. This may work okay for some small retail businesses that do not have high volume and are running everything inside of ePOS Now with no integrations.

Cons

I normally don't go out of my way to write a review, but if I can spare one person from buying this, I feel it is worth the time. We were promised a lot of things for integration with Quickbooks Online. We soon found out that the integration was not as robust as they claimed. The monthly subscription to ePOS Now, itself, is not terribly expensive, but you soon learn that you need an add on connector program for everything. Then they want to add an additional $69/month for support. The next issue is getting out. Expect to pay a steep early termination fee. We tried hard to make this work and finally decided that we were better off to just pay the fees and bail. We are still fighting that battle and still getting monthly charges.