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225 Reviews

- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The best fit for my business
Reviewed on 09/02/2018
I don't have to change how I work and learn a larger accounting/invoicing package. I also can accept credit card and other payments without hassle.
Pros
Simplicity of use and works for my business without the overhead of a full accounting package. Syncing that works flawlessly now, they have clearly learnt from the past.
Cons
With the older version, syncing was often a problem and when they revamped the software they simplified a little too much, taking away some much loved features and a delay in getting data back to people. They seem to be improving with their customer service though.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
My recommendations
Reviewed on 31/05/2022
9 out of 10
Pros
Multiple reasons- Online, Phone App, accounting, recurring invoices, reporting, customization in designing, reminders, estimates
Cons
Every thing works perfect for my business except these two issues:
1. Sender email ID "MUST" be of the company not invoice2go, it confuses the client and give a negative impact on branding
2. Also under recurring invoices there should be yearly recurring of invoices as well
- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
EXTREMELY DISAPPOINTED Con't
Reviewed on 01/02/2017
The limit of 2500 words in my previous review simply wasn't enough for me to extoll the virtues of the program. And so to continue:
' I am on speed dial to technical support. They know me by name. They are really nice people, but whenever they say they will get the engineers to look at the problem, that's the kiss of death. They have yet to resolve even one issue for me. They have never found a missing invoice ...not even one.
' This program has been a MAJOR source of STRESS for me and has cost me a ton of money; not to mention credibility with my customers.
' I have also discovered that old invoices are very difficult to collect from customers.
'For those of you who give it a good rating 'check back in your invoice database. Follow the sequence and see if they are all there. Odds are, you are missing invoices as well 'you may just not realize it.
' Why did I stick it out for so long? ...my database is extensive, I was established and I never stopped coping and hoping that they would fix this glitchy program.
' This morning I discovered two that more invoices (that I made up yesterday and emailed out), are missing; that was the last straw.
' I am switching to QuickBooks and I hope never to look back. I don't care how much it costs; if it works - it's a bargain!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
McKee
Reviewed on 15/08/2022
Multiple jobs each week which helps keep me aware of who owes what
Pros
I use invoice to go on a daily basis for estimating and invoicing. It is a necessity for that it keeps me up to date on multiple bills that are due and partial payments on jobs. Very easy and simple to use. I have two seperate businesss’s I use through invoice to go.
Cons
Adding a percentage automatically for credit card use directly to customer
- Industry: Glass, Ceramics & Concrete
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Professional
Reviewed on 22/06/2022
Pros
This program makes me appear to look very professional because I can put my company’s logo at the top of my quotations, invoices and receipts.
Cons
I started with this product in 2015. I never liked that the basic service didn’t include live phone tech support. I recently upgrade just for that feature. I’m glad that I did because the problem I just had had nothing to do with them, rather with Googles interface with my phone. Invoice2 go solved it anyway
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
It was useful until it started rounding up
Reviewed on 30/07/2017
Pros
Nice templates, relatively pain-free invoice creation and submission, decent reports that help my accountant file my taxes.
Cons
It does not take rates out to 3 decimal places. Mileage rates are always out to 3 decimal places. Therefore, every invoice I submit is incorrect and payments are impossible to reconcile. I used to be able to enter mileage rates to 3 decimal places but with recent updates that option is no longer available. I've begged them to change this but so far they have not. Their responses list all the wonderful features of their app, which is not responsive. Also, there are occasional sync issues so invoices created on one device do not show on another. This causes endless wasted hours recreating invoices. The desktop app is unreliable. I'm a long-time user but I'm now searching for a better invoicing program.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Mobility of invoicing
Reviewed on 06/07/2022
Very positive and it helps keep me organized , I’ve been using this system for well over 10 years.
Pros
The ability to generate and send invoice over text, or email . The new project folder is also very helpful in keeping various invoices from the same project in one place.
Cons
Accepting Apple Pay online and via text would be exceptional.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great
Reviewed on 09/05/2022
Good
Pros
Fast and efficient. Tracking. Overall the software is good few things where when you turn on the payments it turns them on from all the rest of them which is not too good we gotta figure that one out sides that everything else seems pretty good integration isn’t bad
Cons
No direct phone calls with people. Always leave a message
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent services
Reviewed on 04/05/2022
Had problem with the constant billing upgrade is to pushing you to purchase but it’s all done right and make life easier with the Systems Customers is Awesome
Pros
Much better than the other big help for estimating paperwork and spending up payment
Cons
Really nice and clean looks to your invoice estimating and best collection with so many different ways to pay isa no Brains getting it done in half the time
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product
Reviewed on 19/06/2022
Absolutely fantastic. I love it. Wouldn’t know what to do without it. I shouldn’t be saying that you’ll put the price up on me next year 😆
Pros
Professional look of the inv and also it’s ability to give me a total for invoices that haven’t been paid and when overdue.
Cons
The fact it no longer is able to notify you when an invoice has been opened is a real downside from previously being able to.
- Industry: Staffing & Recruiting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Invoice2go Customer Review
Reviewed on 01/03/2021
Great! We have referred many new customers based on our experiences and will continue to do so. My wife just started a new business called RepBizz and she bought a subscription
Pros
Very easy to set up and use. We like being able to do everything using our mobile devices in addition to our desktop computers
Cons
Had a few issues with credit card processing and delays getting our funds into our bank account. This service was from an outside vendor and we did get it resolved.
Response from Invoice2go
Hey Alan! We are so grateful for your review and recommendation! Congratulations to your wife on opening up a new business, RepBizz! We are excited to help support you both on your journey with your businesses, and should you need anything, we are more than happy to help. Happy invoicing!
- Industry: Photography
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Invoice2go makes billing so easy!
Reviewed on 04/03/2022
I've used Invoice2go for my last 2 businesses! I don't have an accountants mind, so the fact that this software is so easy to set up and use has been great! It looks bad (and is bad for the bottom line) for a business to let bookkeeping matters lag and this software makes it easy for someone whose strengths don't lie in numbers/accounting to easily keep an accurate view of your business financials. The ease of use makes invoicing so much less time-consuming and allows me to spend that time improving my business!
Pros
After you've taken the time to enter products/prices/tax rates and client databases almost everything from that point forward is just a menu selection. Calculation is done for you! Reports are done for you. You have an overview of sales by client, date range, past-due invoices and due dates. You also have year-to-date totals and variable time ranges of your choosing to help get a better feel for the direction sales are going and a comparison of past years! It also gives a easy picture of which clients are past due and by how long so action can be taken sooner rather than later! And it allows easy preparation for tax time!
Cons
There are many layouts available based on your business needs and many customization options, however I think that the graphics and 'feel' of the invoices could use some improvement! The functionality, which is the most important however, is great!
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Bocephus
Reviewed on 08/03/2022
Pros
Pretty easy to use, professional and sends out easily.
Cons
I feel the price point is off for small businesses. I need a tool to do “x” job, “a” is what I feel is a fair price for tool. I need to buy subscription for tool that also does “t,u,v,w,y,z” for $a+$250. 50% more “a” when I only needed 20% more “x”.
- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great simple to use invoicing software
Reviewed on 12/12/2020
Pros
I have looked at many similar packages over the years, and have discussed with colleagues on what they use, Invoice2go has been by far the best I have found.
Top features for me are that it looks very professional, it’s is simple to set up and use, the different levels you can choose and customise, payment reminders, and if stuck with something then the customer service is excellent!!.
I have been using invoice2go for over 6 years now.
Cons
Cost - that is all. Maybe just a little cheaper would be good.
Response from Invoice2go
Hello David, we cannot thank you enough for this review of our product and customer support! We are ecstatic that we can keep your workflow professional and straightforward. Thank you for partnering with us for the past 6 years; we look forward to many more! Happy invoicing!
- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
EXTREMELY DISAPPOINTED
Reviewed on 01/02/2017
I have been using Invoice2go for about two years now.
This is my story:
Invoices have disappeared from their database on a regular basis over the two years.
Fortunately, because I BCC all my invoices, I had backup copies in my email.
My invoices that I emailed out did not reach my clients. Invoice2go figured they'd been delivered to their junk mail. Some of our commercial clients keep us waiting up to ninety days before paying, and so we waited. When we finally determined that they hadn't ever received the invoices, it was sometimes six months or more before we got paid. Invoice2go recommended that before sending an invoice, that I contact my customers and get them to change their email setup to accept our emails.
When Google Chrome updated, Invoice2go didn't; they were incompatible and it would not work properly. I switched to Firefox but continued to have issues. All of my settings, the email message ...all were dropped when I switched over. As a result, and unbeknownst to me, I was no longer BCC'ing my invoices to our company email. During that interval the database dropped another fourteen invoices and I did not have my email backup to rely on. It took a week in the office with my employees, going through the database, time sheets, and work orders to restore those invoices. The problem was further exacerbated by the fact that I didn't know who the invoices were for, if the jobs had been completed or if the invoices had even been mailed out. I lost all the material lists and the pricing. I also discovered that a lot of customers don't call to complain that we didn't send them an invoice.
I cannot use the scroll wheel on my mouse. I even went out a replaced the mouse. I can scroll only with the arrows on the keyboard.
When I create a new invoice, I would say that once every five or six invoices it screws up the sequence. If you miss it, it looks like a missing invoice. In my case I had emailed backups to prove that there had indeed been an invoice, but it can confuse the issue.
The spell checker will point out spelling mistakes, provide the proper spelling but when corrected the word immediately reverts to the incorrect spelling.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Big Office for a small operator
Reviewed on 10/03/2022
Great
Pros
Ease of use, carry in my backpocket, sync with laptop
Cons
Needs an eftpos connection such as square
Alternatives Considered
XeroReasons for Switching to Invoice2go
Was around before it- Industry: Construction
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Buyer beware
Reviewed on 23/06/2021
Horrible
I bought it owned it then the updates & renewable every year for something that you own
Stupid updates for more money that was not wanted
Pros
This is not the first time they have dropped the ball
I'm six days in the new problem & waiting for them to tell me
I'm so sorry but you win need to reinter the Imfo that you don't have
Lol
Cons
No support
In the past you could call with a problem
Now you can chat with no results for a week
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Good for starters
Reviewed on 04/04/2021
I have used this software for about 5 years. Even though they continue to improve the system they still like a lot in the customer service department. Only buy it if you are able to self navigate then it’s okay, otherwise stay away.
Pros
That it is a okay software for cheap price. Once you grow you will need better software.
Cons
I do t like when invoices or other information goes missing and customer service is not helpful in trying to recover it.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Pretty Good, could be improved a bit.
Reviewed on 15/04/2019
Overall, it gets the job done and that's what really matters. No real complaints from me.
Pros
It is very easy to use, allows customers to pay directly from the email link. Hassle free. It does an amazing job of keeping my payment records in order. I like the separated sections for paid & unpaid invoices as well as the various search options.
Cons
I wish I were able to create my own template for how I want my invoices to look. They have pretty good options but the flexibility to move things around and freely edit would be nice. I also can't seem to delete/replace my original logo. It's been updated but I can't figure out how to do it.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Invoice2go for extremely easy invoicing
Reviewed on 28/04/2020
Very easy to use, streamlined process, and extremely easy to get paid and organize your invoices and estimates.
Pros
Invoice2go is an extremely easy to use software/app to create and manage invoices and estimates with.
You can create invoices very easily in a web browser or from your app.
I love that it is fully integrated with paypal payments so you can give clients a very easy way to pay (Paypal/Credit/Debit card)
Payments are processed instantly, and because payments are processed by paypal your clients have an ease of mind as it's backed up by the Paypal guarantee.
Cons
I do not like that they have a variety of packages where by the cheaper packages limit the amount of invoices you can create/clients that you can have in your system.
if you use the software on a regular basis for invoicing i would def. recommend to take one of the larger packages.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
useless as tits on a bull
Reviewed on 28/03/2021
customer "Support" takes more than 24 hrs to respond and then closes the ticket when you don't respond quickly enough for their liking (even if you DID in fact respond...)
Pros
the invoicing is straight forward, no nonsense
Cons
The reports have changed since i last used them, and not for the better. There is no Financial year options, and rather than just show your report when you run it, it tries to send it via email. This would be fine, IF THE ATTACHMENT WOULD OPEN. Too clunky now and the reporting features are counter intuitive and don't have the finesse of even basic accounting requirements anymore. AVOID THIS APP IF YOU WANT TO GET INFO FOR YOUR ACCOUNTANT EASILY - THIS IS NOT THE ONE FOR YOU
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
construction company
Reviewed on 14/12/2016
Loses invoices, they vanish, and cannot be retrieved. I have noticed that I have lost invoices and they are completely gone, I called customer report if I can find the invoice number they can retrieve it?? Does me no good if it comes up missing and I don't see it gone. I don't understand why they can't find the Glitch in the software and guarantee me that it won't happen again. I am currently looking to find a better invoice software.
Pros
quick invoicing
Cons
loses invoices, cannot make progress bills off a single invoice, such as draws on a project.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reliable and Efficient
Reviewed on 17/02/2022
I’ve always been a happy user. For the past 10 years or so, however long it’s been available to use
Pros
Everything. I just wish people that have had their subscription for a long time should receive extra attention and or benefits. They would also be nice if there was some sort of credit line availability.
Cons
Ach payments take a bit longer than I’d like.
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
You will not be disappointed
Reviewed on 25/01/2022
I really like it because it has freed up a lot of time, I would have been spending trying to get data out of a software program that was too hard to operate or understand.
Pros
The software is extremely easy to use and it never has any problems like other software I have used.
Cons
There is nothing difficult to use about it.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Just another invoicing app
Reviewed on 28/10/2020
Pros
Works well, even with a limited feature-set. Does what it needs to do with invoicing, expense tracking, and has a workable UI.
Cons
Features are so limited compared to other invoicing software. Most invoicing software also comes with a feature that allows you to see if the client has opened the invoice or not, but Invoice2Go does NOT have that functionality.
Response from Invoice2go
Hello Jared,
Thank you for your feedback and review of our software. There may be some confusion we would love to clear up. We did want to let you know that our invoices will show the status of the document, for example, "sent," "opened," and "overdue." Please check out our help center article here to view more details on this and other statuses https://support.2go.com/hc/en-us/articles/223965287-How-To-See-The-Status-Of-Your-Documents. Glad to hear you enjoy our invoicing, expense tracking, and our UI. We have recently been working on more improvements, so be on the lookout for those changes. Thanks, Jared!