Invoice2go Reviews

Invoice2go

4.3 (236)
Create & send professional invoices across every device

Overall rating

4.3 /5
(236)
Value for Money
4.0/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.2/5

83%
recommended this app
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236 Reviews

Scott
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

10 stars if I could! THIS COMPANY CARES!! A decade of loyal partnership says it all!

Reviewed on 15/11/2021

Over the past decade, we have remained loyal to Invoice2go. We love their small business feel and...

Over the past decade, we have remained loyal to Invoice2go. We love their small business feel and their ability to meet the needs of our company promptly and efficiently every time! They cater to all businesses big and small and are consistently actively engaged in improving, and attaining viable solutions to meet the growing needs of their clientele. THIS COMPANY CARES. (And THAT alone— is huge!)

Pros

Easy to use. Customer support is amazing! The product is professional and reliable. Affordable. And you really know that they care about your success. After all, that’s the best way to achieving their own success (which they’ve certainly accomplished!)

Cons

Bug fix needed. I don’t like that I can’t call support anymore but they’ve made up for that with prompt, efficient communications amongst their team via whichever network they use to communicate with one another in order to operate as a singular unit to provide effective and outstanding customer support!!

Alternatives Considered

Houzz Pro

Reasons for Switching to Invoice2go

Loyalty. Easy user experience.
Herman
Overall rating
  • Industry: Security & Investigations
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Invoice2go is great!

Reviewed on 17/02/2021

I’ve used it over the years as they keep improving it. I usually like the improvements.

I’ve used it over the years as they keep improving it. I usually like the improvements.

Pros

I like the way it helps me track my income and expence’s. I like that it helps me invoice my customers. It makes me look very professional. Customizable invoice layout is pretty easy.

Cons

The price is steep. I think Intuit’s similar product is $300. Some times when I convert an estimate to invoice it brings up another invoice. The sales tax has to be added each time even though I have saved items I repeatedly enter.

Alternatives Considered

Quickbooks Point of Sale

Reasons for Switching to Invoice2go

Invoice design and ease of use.

Response from Invoice2go

Thank you, Herman! Customizable and professional-looking invoices are a huge part of what we do, so we are glad you find our features intuitive to use. We offer a variety of plans starting at 5.99 per month. Please check them out on our website. Thanks again for leaving us this review!

Elizabeth
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Was once a great app.........

Reviewed on 18/11/2020

Disappointing

Disappointing

Pros

This app was fantastic for time tracking and well priced when I first started using it about 2 years ago

Cons

2 factor authentication, introduced around Oct 2020 is TERRIBLE
Price increase makes the app very expensive now.

I will not renew once my yearly subscription has expired. The 2FA is USELESS. So annoyed and disappointed. I can no longer log in efficiently to an app that I have paid good money for. Especially with the price hike, you would think the company would invest in some quality 2FA (google authenticator, sms code) rather than some cheap useless verification email that takes AGES to arrival and always goes to junk (even if you create rules ect, still goes to junk) then when the email finally comes through, you verify yourself (if it hasn't already expired) and then you still CAN'T GET INTO THE APP!!

Response from Invoice2go

Hello Elizabeth. Thank you for expressing your concerns with 2FA. While we have launched updates since this review and are consistently working on expanding and improving our 2FA feature, we allow users to turn 2FA off. For detailed instructions on disabling 2FA, please check out our article on our help center, https://support.2go.com/hc/en-us/articles/360049057751-Email-Two-Factor-Authentication/. We would love to hear from you to further understand your concerns. Please email us at [email protected]. Thank you again!

Alan
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Invoice2go Customer Review

Reviewed on 01/03/2021

Great! We have referred many new customers based on our experiences and will continue to do so. My...

Great! We have referred many new customers based on our experiences and will continue to do so. My wife just started a new business called RepBizz and she bought a subscription

Pros

Very easy to set up and use. We like being able to do everything using our mobile devices in addition to our desktop computers

Cons

Had a few issues with credit card processing and delays getting our funds into our bank account. This service was from an outside vendor and we did get it resolved.

Response from Invoice2go

Hey Alan! We are so grateful for your review and recommendation! Congratulations to your wife on opening up a new business, RepBizz! We are excited to help support you both on your journey with your businesses, and should you need anything, we are more than happy to help. Happy invoicing!

Keith
Overall rating
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

user

Reviewed on 15/02/2021

keeps track of all ongoing business transactions

keeps track of all ongoing business transactions

Pros

Product easy to use when on the road

Cons

Tough to update and make changes to clients creates multiple entries not templates to work off of
Arrangement of past invoices seems odd
Would like to have more options store important or unpaid items in a separate account.
Would like to have multiple account options for additional businesses

Response from Invoice2go

Hey Keith. Thank you for leaving us this review. We appreciate the feedback and have brought your suggestions up to our product team. We would love to hear from you to gather more detail about your business needs. Please send us an email to [email protected] at your earliest convenience.

Sarah
Overall rating
  • Industry: Photography
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for small businesses - Saves your time and is worth the money

Reviewed on 05/08/2021

As an owner and main photographer of a photography business, I am so busy all the time with tasks...

As an owner and main photographer of a photography business, I am so busy all the time with tasks and managing inquiries. The app helps me quickly send quotations, invoices, track payments and expenses all while I'm out of the office.

Pros

The software is customizable so you don't see it's coming from an app. It raises your professional aesthetic and saves an incredible amount of time. I can be out and about as a photographer, get an inquiry, make an estimate within a few months and send it to a client from my phone. The client can approve the quotation, it moves to an invoice, and the whole process is amazing. The customer service has also been great anytime I've had a small issue.

Cons

I do wish there were easier options to use multiple currencies, but it's not impossible. Unfortunately the easy payment methods are not applicable in Oman where we usually operate from, but if Paypal gets approved someday for Omani currency this won't be an issue. I also wish it was a little more affordable, or there were benefits for being a longer-term customer.

Misty
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Invoice2 go

Reviewed on 02/04/2020

Pros

The style and layout of the whole system is extremely nice. It converts from mobile app to desktop. It allows real time updates of the data. Also restricting users access.

Cons

The cost of this software and the poor communication of the staff. We are really busy as everyone and when the software renewed it had jumped in price. It is a nice software. But they are reaching too far in price. So I did not renew. And they locked all past data no access unless you renew. That's fine I keep copies. But leaves a bad taste for this company. Now using a free app which works for everything we need with out own custom db. But for others there are more reasonable companies that does not homd your data hostage.

mykhaylo
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fix the bug with phone number on invoices and estimates

Reviewed on 02/06/2021

Its good, customer support is there. Wish the bugs would get fixed faster

Its good, customer support is there. Wish the bugs would get fixed faster

Pros

Quick, simple and relatively easy to use

Cons

There are a few bugs and very big requirements for fast internet

Alternatives Considered

Quickbooks Online

Reasons for Switching to Invoice2go

Did not want to switch yet
Dale
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Disappointed your told stuff on the phone that does not happen… it’s all about billing high

Reviewed on 23/06/2022

Disappointed

Disappointed

Pros

Felt it was easy to use, and easy to teach others to enter clients an make an invoice

Cons

$&more

Verified Reviewer
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Good until they started to introduce their new features

Reviewed on 15/07/2022

Pros

Easy to create and send invoices, it used to match invoices to client transactions.

Cons

I'm experiencing a lot of issues with the product. Unable to turn on their banking feature which makes it hard for customers to do ACH transactions. I get bugs and no actual support. I don't like that I won't have the option to use stripe in the future.

Alternatives Considered

Stripe
Jerry
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Bare bones invoice software that works

Reviewed on 11/06/2020

Decent software

Decent software

Pros

Very easy to use and pricing made it very affordable

Cons

Not many options for a growing company that needs more features

Response from Invoice2go

Hi Jerry,
Thank you for this 5-star review of our software. We hope you are enjoying the recent changes and new features we have released over the past few months since your review. Our product and design team are working very hard to add more features continuously, and there are many more great things to come. Happy invoicing!

Brian
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

EXTREMELY DISAPPOINTED Con't

Reviewed on 01/02/2017

The limit of 2500 words in my previous review simply wasn't enough for me to extoll the virtues of...

The limit of 2500 words in my previous review simply wasn't enough for me to extoll the virtues of the program. And so to continue:
' I am on speed dial to technical support. They know me by name. They are really nice people, but whenever they say they will get the engineers to look at the problem, that's the kiss of death. They have yet to resolve even one issue for me. They have never found a missing invoice ...not even one.
' This program has been a MAJOR source of STRESS for me and has cost me a ton of money; not to mention credibility with my customers.
' I have also discovered that old invoices are very difficult to collect from customers.
'For those of you who give it a good rating 'check back in your invoice database. Follow the sequence and see if they are all there. Odds are, you are missing invoices as well 'you may just not realize it.
' Why did I stick it out for so long? ...my database is extensive, I was established and I never stopped coping and hoping that they would fix this glitchy program.
' This morning I discovered two that more invoices (that I made up yesterday and emailed out), are missing; that was the last straw.
' I am switching to QuickBooks and I hope never to look back. I don't care how much it costs; if it works - it's a bargain!

Peggy
Overall rating
  • Industry: Translation & Localization
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for small businesses!

Reviewed on 12/03/2021

My business is on the road always. I do not have an office or a staff. I love to finish a job for a...

My business is on the road always. I do not have an office or a staff. I love to finish a job for a customer and input a few pieces of info and my invoice is ready to send. I can see when they opened it, and I can mark it paid . There are many features that I don’t need for my business , but they are available ; purchase orders, expense tracking , time tracking etc.

Pros

I love being able to manage invoices so easily. A few entries for each invoice , then click to send and done! There are many features that I do not use
, but they look good as well.

Cons

It booted me out snd when I signed back in, I ended up with 2 accounts. The customer service chat helped me figure out what happened and it was easily fixed .

Response from Invoice2go

Hey Peggy! We appreciate you taking the time to leave us this wonderful review! Quick and easy invoicing, especially for a business on the go, is what we strive to provide for small businesses such as your own. We are overjoyed to hear this, so thank you for sharing!

Rochelle
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Terrible reporting functionality. Easy invoice, but if you hope to grow go with another...

Reviewed on 11/03/2022

They will take your money all day with the subscription cost and fees but then offer no help when...

They will take your money all day with the subscription cost and fees but then offer no help when needed.

Pros

Anything I liked about this product has been lost in the fact I cannot export my needed yearly sales reports.

Cons

I cannot get my sales reports or a list of my clients. I've been in touch with their customer service for two months now and still don't have this resolved. I don't have time for this.

Response from Invoice2go

Hi Rochelle, we are sorry for any confusion and extra time. I can see we were able to assist you to get the reports you needed and share your feedback with our product team to make it easier to download the reports in the future.

Thank you for your support and patience!

Sasha
Overall rating
  • Industry: Veterinary
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great for Solopreneurs

Reviewed on 12/10/2021

Pros

I've been using Invoice2Go for a few years and it is perfect for my small business. I like the fact that it has a mobile app so I can send invoices right from my phone. Very user-friendly - easy to navigate once you get the hang of it.

Cons

There are times when the mobile account signs out itself and I am not able to sign back in right away. Usually when I reboot the app it starts to work.
Also, I renewed my subscription recently and one of the features (sending payment receipts - which came in very handy) has disappeared and is now only available on the next, more expensive subscription.

mike
Overall rating
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Buyer beware

Reviewed on 23/06/2021

Horrible
I bought it owned it then the updates & renewable every year for something that you...

Horrible
I bought it owned it then the updates & renewable every year for something that you own
Stupid updates for more money that was not wanted

Pros

This is not the first time they have dropped the ball
I'm six days in the new problem & waiting for them to tell me
I'm so sorry but you win need to reinter the Imfo that you don't have
Lol

Cons

No support
In the past you could call with a problem
Now you can chat with no results for a week

Anais
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Good for starters

Reviewed on 04/04/2021

I have used this software for about 5 years. Even though they continue to improve the system they...

I have used this software for about 5 years. Even though they continue to improve the system they still like a lot in the customer service department. Only buy it if you are able to self navigate then it’s okay, otherwise stay away.

Pros

That it is a okay software for cheap price. Once you grow you will need better software.

Cons

I do t like when invoices or other information goes missing and customer service is not helpful in trying to recover it.

Christina
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Would (and probably will) Resubscribe

Reviewed on 23/05/2020

After using Invoice2go for years, our accountant recommended switching over to Intuit Quickbooks....

After using Invoice2go for years, our accountant recommended switching over to Intuit Quickbooks. We will be switching back to invoice2go very soon.

Pros

VERY user friendly for people who are not tech-savvy. Offers a lot of different features like customizing invoicing, estimates, appointment tracking, mile tracking, purchase orders, etc.

Cons

Every product/service description is automatically saved. Would like to enter products and services separately only to then add to each estimate and invoice.

giovanni
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Invoice2go for extremely easy invoicing

Reviewed on 28/04/2020

Very easy to use, streamlined process, and extremely easy to get paid and organize your invoices...

Very easy to use, streamlined process, and extremely easy to get paid and organize your invoices and estimates.

Pros

Invoice2go is an extremely easy to use software/app to create and manage invoices and estimates with.
You can create invoices very easily in a web browser or from your app.

I love that it is fully integrated with paypal payments so you can give clients a very easy way to pay (Paypal/Credit/Debit card)
Payments are processed instantly, and because payments are processed by paypal your clients have an ease of mind as it's backed up by the Paypal guarantee.

Cons

I do not like that they have a variety of packages where by the cheaper packages limit the amount of invoices you can create/clients that you can have in your system.

if you use the software on a regular basis for invoicing i would def. recommend to take one of the larger packages.

Heidi
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Time Saving Program!!

Reviewed on 24/03/2022

Excellent- I love Invoice2go

Excellent- I love Invoice2go

Pros

It’s sooo easy to use, being a single mum, a cater and running a business leave little time for paperwork. It’s simply user friendly and easy on the eyes. It makes it fun to do my invoices and estimates.

Cons

Want more for my money. I’m a single parent and I really struggle through out certain times of the year when it’s time to renew and the no option to pay by the month is not suitable for people in my situation.
I wish your loyal customers who stay on could have all the options applied. Kinda like a rewards incentive to keep your customers renewing

Serenity
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So much more than invoicing

Reviewed on 22/05/2018

One step book keeping for my husband's business.

One step book keeping for my husband's business.

Pros

I love that it's a one stop app. You can do everything you need to for the book keeping side of your business with this one application. I love that you can turn estimates into invoices so you save a ton of time. You can also see when your client views the invoice and set up automatic payment reminders. This takes the pressure off of you to keep after delinquent accounts. You can even store and track your business receipts. Plus I can use it on all my devices. It really does everything and more ecspesially for a free app.

Cons

It does require a lot of different permissions on your device but anything that tracks you does. I just make sure my virus protection is up to date.

Courtney
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good but could be better

Reviewed on 09/01/2022

Pros

This software will allow you do your invoicing and allow multiple people to be logged in to create and manage.

Cons

This software does allow a intégration with other software to manage other other aspect of accounting

Alternatives Considered

QuickBooks Online Advanced
Waylon
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable and Efficient

Reviewed on 17/02/2022

I’ve always been a happy user. For the past 10 years or so, however long it’s been available to use

I’ve always been a happy user. For the past 10 years or so, however long it’s been available to use

Pros

Everything. I just wish people that have had their subscription for a long time should receive extra attention and or benefits. They would also be nice if there was some sort of credit line availability.

Cons

Ach payments take a bit longer than I’d like.

Karen
Overall rating
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

You will not be disappointed

Reviewed on 25/01/2022

I really like it because it has freed up a lot of time, I would have been spending trying to get...

I really like it because it has freed up a lot of time, I would have been spending trying to get data out of a software program that was too hard to operate or understand.

Pros

The software is extremely easy to use and it never has any problems like other software I have used.

Cons

There is nothing difficult to use about it.

CHelsea
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Invoice2go is the ONLY way to go

Reviewed on 03/08/2021

I am loving this app because it allows me to itemize and customize so that my customers can see...

I am loving this app because it allows me to itemize and customize so that my customers can see exactly what they are being charged for before even starting the job so that there is no confusion later on.

Pros

Personally I love how this particular app is set up and how easy it is to use. It has made life much easier for me and my business. Its customizable features are wonderful allowing me to itemize on invoices

Cons

I honestly have not ran into anything I do not like