Hemlane Reviews

The Hemlane platform is easy to use. It helps me manage the properties that I manage for my clients. The best part of Hemlane is the people. From the [sensitive content hidden] to the maintenance coordinators, they are all friendly and helpful. You can tell that they want you to succeed. They respond on weekdays and weekends to make sure all is well. I really enjoy working with Hemlane.

There is very little that I don't like. I can't think of anything at the moment.

The ability to communicate with tenants and keep track of rent payments

Not knowing all of the benefits that Hemlane has to offer and using the site to its full potential

Easy to use and capable of doing a lot of things

It will help me a lot if it had an application

User friendly. Clarity. Practicality. Website layout. Credit reports & Background checks Tool. Responsive customer service.

Hemlane could have a little more flexibility in the automatic questionnaires prospective tenants receive when they first inquiry. Or we—users—should be able to customize those initial questions. For instance, Hemlane asks whether the inquirer has a "pet." Since service animals are not considered "pets", that question could be misleading when screening someone. While having a service animal is totally fine, some prospective tenants might lie saying they have a service animal when in reality they are actually trying to sneak a pet in. A better question would be: "What animals do you have?"

Very user friendly for tenants, management staff and landlords.

We're having some issues with Stripe when it comes to payments. There's also no easy way to download a ledger [lots of unnecessary information]

One stop shop for all things "Landlording"

That there is no app for Hemlane. Albeit minor it impacts professionals who are moving fast.

Hemlane provides the most robust end to end property management solution that is a game changer for remote management

There is an opportunity to enhance some of the integration capabilities with software.

Customer service is amazing. The software is easy to use and straightforward. Most important is my clients love it!

So far nothing! They do an amazing job. All of the issue so far have been user error

Easy for tenants to navigate. Takes care of all the aspects of the property management. Love that I don't have to deal with money. All documents in the right place. Useful for screening tenants.

Integration with Zillow could be improved. Need a mobile app for tenantsPatients can not find the property guide too easily.

The best part I like about Hemlane is Tech Support. The staff is knowledgeable, easy to reach, friend and always promptly solves my problems and answers my questions.

Tach support is not available evenings and weekends, but it's not that big of a deal

I really enjoyed the number of leads I got right away and the notification system when someone was interested in a showing. The tenant tracking system also worked great and easy to follow.

Some of the features can be difficult to find at first.

Online rent collection portal, augmented repair maintenance assistance and network, marketing tools, good price.

I wish I had a place to store private notes about a property.

The ease of use and value. It was easy to set up.

The lack of the ability to do bank reconciliations

Very easy to use. Hemlane team and customer service always follow up and helps with any issues or concerns

maybe a little more detail credit and background check report

I like that my tenants can contact Hemlane about repairs and Hemlane can contact a repair service for me .

Hopefully in the future they can help with tenant move out renovations

An absolute amazing self management property software that saves both time and money when trying to fill qualified tenants into your properties. This software makes handle a property so much easier especially for landlords start out.

A few of the tenant processing features could be cleaned up and simplified. They are actively taking feedback and providing updates.

Hemlane is GREAT for smaller companies in real estate who have under 50 doors. It has a ton of great features that allows us to keep in touch with our tenants, process their payments on line , assign and track work orders upload all their documents so we both have access to them , and so many more features. Their support staff is also AMAZING !!! Every time I reach out and have a question if my call isn't answered right away I receive a call back the same day . The tech team is always so friendly and knowledgeable . It's always a good experience talking to them .

It dose take some work when you are changing platforms to get everything switched over. I have also had some issues with "older" tenants who may not have a lot of computer experience trying to get their on line rent payments set up , but they always seem to get it accomplished . I will also refer them to the support team to help them if needed.

Software is available on both desktop and mobile devices with same functionality. Ease of usage and good value for the top priority functionalities that I need the most using a property management software for small size property owners. This includes marketing, leasing, rent collection and maintenance request management. I have not fully experienced the leasing interfacing aspect with clients so I am looking to explore the leasing capability.

When an operation fails to perform, it simply prompt an error message. I would like the software provides more assistance to user by giving them more information what triggers the error message and how one can fix it themselves. I have been reaching out to support for assistance each time this takes places. I am amazed the responsiveness I received from support team so far. But I can foresee this support model will not last as more users using the software. Sometimes, it can be due to lag time for the information to commit at the backend database that triggered the operation error. The reason why I said that is I received response from support team letting me know they are not sure why I will receive an error but they were able to complete the operation without the error.