Homebase Reviews

It has a really easy interface for everyone to clock in and out with their passwords when they start and end their shifts. It also allows all our employees to download an app to their phone that will remind them to clock in/out and also will tell them how much they made that day! Love that.

As an administrator it doesn't allow me to schedule a shift for my employees and have them clock in and out for their lunch or breaks. In order to account for lunch break, the only way to do it is to do multiple shifts for that person for the day. That part is kind of annoying, but not a deal breaker. It is also not an easy interface to use templates from previous weeks or rename then. It says you can do it once the schedule is published, but it doesn't direct you to there once you have done so.

Being able to use the software anywhere and have the ability to change the schedule, communicate with staff, find coverage and my staff to always be up to date with what's going on.

Sometimes staff tell me they don't get notifications of schedule change when I post it.

Two months ago, I would have given this software 5 stars all around. I think the software is easy to use and loved that I was unable to schedule my staff during their approved request off time.

The last 2 months have been a huge scheduling struggle. First, when my staff requested off, it would only show the amount of hours on the schedule builder, not the actual times I had to go look up the request off times every week for everyone and write them down to make sure I didn't schedule at times they couldn't work. This was very time consuming. For the last two weeks, the times my staff is requesting off is not what shows up on my schedule builder. Example, [SENSITIVE CONTENT HIDDEN] requested off the evening shift this Saturday, Nov 28th. It showed up on the schedule builder that I approved a request off for the day shift. This has been a huge issue It has taken me so much longer to produce a schedule and I have had to work a lot of shifts that my employees requested off and could not get covered. I am extremely frustrated and am considering looking for other scheduling app options if this situation doesn't get fixed soon. I understand technical issues can occur during updates, but for 2 months?

I really love this software. I can clock in on my phone and it makes it convenient. I really like that I can also look at my schedule and see who is working with me. I can also send requests for time off whenever I need the time off. If you need a mobile time clock for your team and an online scheduling function then this is the most useful software that you can buy. It is integrated with our HR and is seamless.

That it says that I have a message from someone and I have read all my messages. I think it is a glitch but it doesn't impede the use of the app.

This makes scheduling our bar staff extremely easy and helps to track other payroll accounting data like start dates, hours, etc. It also helps to communicate with staff and provides a good source of applicants from a tailored database of hospitality industry applicants.

It could have more features for team communication and collaboration. The dashboard navigation is pretty straightforward but could be improved.

I love how easy it is for departments to manage their employee schedules and messaging. Different departments all feed into this one tool.

I wish there was a way to issolate schedule templates so that department heads could load their own schedule without affecting others.

I like that schedules are showing in tables that is very organized.

I hope there is a way to put in the hours I need covered by a certain department and it will show if I have holes in the schedule. There is also no way put in bonuses, it is showing I can put tips but I would like to be able to put specific bonus type.

I have been looking for software that combines payroll and schedule seamlessly. I love seeing the payroll cost per hour on my schedule!

I haven't found a feature I do not like yet. If I have to be super picky, having a visual of individual teams on the schedule would be great!

This software is fantastic! I can easily make schedules for my employees and it’s easy for them to receive them.

I wish the free version had a few more features but I’m very happy with what you do get.

App is so easy to use.. you just open it up and look at all shifts and pick the one you like

Don't really have any cons, unless the shifts I want are already gone.

I really value the integration with Square POS that allows me to use the analytical tools within Homebase. It's really helpful for me to be able to see my labor estimates and even the weather (coffee is largely dependent on weather). I value the real-time feedback on my labor costs as well. I also appreciate the flexibility of the timecard programming that allows the real world to happen and for callouts to not totally disrupt my timecards. We LOVE your integration with Gusto that makes my payroll incredibly easy. I came into this position expecting to drop your platform for hotschedules, but I've stuck with it because you integrate really well.

I am currently having problems with your Square POS integration and it's causing me to not enjoy the best parts of your program. Unfortunately your technical support is so backlogged that I get calls late at night when I can't access the program to make a fix.

Everything. For starters, it's very user friendly. I also love the scheduling, time sheet integration, PTO, chat/messaging, integration w/ Clover is HUGE. Having the COVID checklist when clocking in is also a great addition.

Homebase has some small glitches or bugs here and there but we look past that. For instance, although it's been a month or two now that I've heard an employee speak about this, Homebase does not always give you a notification when you receive a chat message.

I love that there is an app connected to the schedule and other features! A huge plus is my team being able to put in their own time off, and request shift trades or covers through the app as well.

The scheduler can run slowly, and it would be nice to be able to organize job applicants a little better.

I get to schedule employees and they get to see it on their phones, check schedules, ask for time off, trade shifts, and get reminded to come to work an hour before their shift starts! I can change timecards on the back end if I need to, see how many hours I have scheduled, and estimate what payroll will be. It's easy to clock in and out in the app and Homebase keeps up with the times for pertinent questions to ask when they clock in.

Trying to shedule a shift from the app will make the schedule go off. You put in one time and then it changes it 2 hours for some reason, not a big deal, it usually schedule from my laptop anyway.

I love that the employees can request time off or switch/trade shifts from their phone and I can instantly deny or approve the request. I love the ease of pulling the time sheets, and reading the time sheets. I love the access to be able to edit employees time on a daily or weekly basis. Employees can be horrible for clocking in early unauthorized, not clocking out to walk down the street to the store, etc. This app makes it simple to edit this carelessness from employees without even having to sit them down and talk to them about clocking in and out. Its kind of like, Okay, you want to take 20 mins to walk down to dollar general and you have already taken your lunch previous, oh and you didn't clock out. Well let me fix that mistake for you. The system tracks tardies, which is awesome, bc after 90 days, anyone who has been tardy more than 20% of their shifts, only gets offered a part time position within the company. This system gives us accurate data to show the employees at their 90 day evaluation, and the data can't be disputed bc it is tracked based on their clock in and clock out times.

I don't like the fact that there is not room for multiple clock outs under the edit mode. If we do not clock out for an extra break, there is no where to add it. I always have to add the time employees are gone to their lunch break. It give a false interpretation and false data when we pull data from this system for evaluations. I really wish you would update this to add columns for extra breaks, and reasons for the breaks. Also, I wish you would add a column to give explanation for employees that clock in late, miss a scheduled day, or clock out early. This system does not even track early clock outs, just late clock ins. We often find that employees will leave early to take care of things, and sometimes it can become repetitous. I would like to be able to track the data.

My team was using spreadsheets to schedule and to complete payroll before Homebase. What a manual nightmare. There were always so many mistakes and issues. Once we moved to Homebase, it instantly made things better.

My contractors were able to see their schedules instantly and at any time they needed it. The reminders an hour before their schedule help them to be on time for their shift. So we have fewer tardies. They can also check their payroll amount at any time during the month instead of having to wait until the end of the month when I am able to calculate it. They have also made schedule swaps easy.

It has helped my person who does the scheduling tremendously. It has helped her to be able to get our schedule done in a much faster and efficient way.

It has helped me complete payroll in a fast, easy effective way.

There are sometimes glitches, especially with the app. They are overall minor but can be a pain. For example, sometimes when there is a swap made on the app, it will show a notification, but when you go into the app it doesn't show the swap. Good thing we keep up with them in a chat or we would have no idea who was trying to swap.

Also, it is mostly geared towards companies with employees, this could be great if there could be modifications for people who have contractors and do not have to abide by the same restrictions, such as 8-hour shifts, working days consecutively, etc.

Pros:
*Free option
*Customizable - we're able to use it for employees to log in and out of the different unscheduled departments/roles they do within a scheduled shift. Makes it easy to track manhours and payroll by department when the people working in each department changes throughout each day.
*The app
*Easy to use
*Great additional features like job posting and document storage/sharing, PTO tracking

Cons:
*Getting the PTO tracking to work for us has been a long wait.
*Employees experience a lot of glitches of punches not going through.
*Takes forever to enter a schedule in the separate "available" and "actual" schedules. I would like to take a posted availability schedule and just make it be their working schedule with one click. Scheduling takes a bit of time, but isn't hard.

We have a few off-site jobs, not another location - but we are a food truck. So our shifts, timing, and dates and regularity change ALL the time. Homebase allows you to create and manipulate shifts, their names, times, etc. A lot of other platforms do now have as much customization available. AND its easy to create and change templates, as well as create and change schedules from a computer, phone, or ipad.

I wish we had options for printing, so that we could manipulate the format a little bit more. But its still quite strong. Also, sometimes the communication between our POS and Homebase has issues. Not too often, but it would be so, so nice if they spoke to each other and updated more smoothly.

The software is very easy to use, very easy to customize. I always have our schedule in my hand because it's on my phone. I'm able to most everything on my phone that I can do on my laptop. New staff have no difficulty navigating through the functions. Has made my life so much better

In the beginning there were some little kinks that I had to figure out, like some functions I can't see on the monthly view that I can see on the weekly view, but any questions I had were found on the help tab or my chatting with Homebase staff.

The scheduling feature and time clock were the two most important features in implementing this software. But since then, the Hiring feature has become so valuable. Honestly every feature they offer is superb and what a great value.

Honestly, I can't think of anything I don't like about it.

The reason that I started using g homebase was because it is linked to Square. However, even if I stopped using square I would still use homebase!

Some of the reports are difficult to configure and very time consuming to drill down to the data we need

Homebase is easy to use, quick, and effective. There is practically no learning curve for new employees. Scheduling is a breeze, as is running reports for payroll. It gives me quick reporting to see my business performance, even when I'm not there I can see how the shops are performing. Clock-in features work great. Customer service and troubleshooting (not that you'll even need it) are seriously amazing. This team treats you like your problem is their main priority.

I wish the date selection feature still said the day of the week like it used to. It says July 10 2019, but it used to say Wednesday July 10 2019. I mean... that's all I can think of that I would change... and that's kind of a non-issue.

I use the free version and the functions and customer support are excellent. I have called them several times and they always answer and always solve the problem. For free you cannot get much better.

The free version lacks a few features I would like to use, such as time card saving and managing how far before the shift an employee can log in. The problem I have is the paid plans are too expensive. The pricing goes from zero to expensive to very expensive. There is no mid tier pricing for someone like me that wants a few extra features.

I love the scheduling and time and attendance features. I like the flexibility and the abilities of my team to control their own schedule and time off.

I dislike that the only feature I require from the next tier (+$20 per month) is different job codes so I just don't use it. I renegotiate payrate and time to achieve payrate differential for alternate job descriptions. It it was a weekly issue, I would switch products... that's how serious of a flaw it it.

Also, Shift Ratings are a good idea but the functionality to retrieve their comments is clunky and I only remember to search it out once a month. It just makes it a throw away feature.

cost and initial functionality for what we needed

Out grew it. Seems like it is more for food services industry instead of Technology Consulting services. We got away with stretching the functionality for our needs (like having to make everyone a manager). It was good for the year we used it with about 8-10 people, but now that I have rolled out company wide, it just wasnt the tool for us going forward