NinjaOne Reviews

Let's just get this out there: after trying most of the RMM's out there, Ninja's interface is really hard to beat. For our day to day technicians, accessing scripts, remotely accessing systems, and checking system statuses is only one to two clicks away. They don't have all the features that other RMM's have, but what they do have works well and they are added more features pretty consistently.

As a very important side note, their support is unrivaled. We have never had an issue getting an answer to any of our questions.

There are a few things that could be better in the software. In comparing Ninja with other major RMMs there are some features missing that would help on a day to day basis. The network monitor is outdated and very limited in its capabilities. AD integration and SAML aren't here yet, but there are due to be released in April.

Compared to the RMM Platform we used for more than 4 years (which was a must in the market), I discovered with NinjaOne a complete tool bringing a real sense of modernity in this RMM sector. I'm still wondering how their team managed the difficult task of combinging a fully developed tool with and an interface easy to apprehend.

So many functionalities that it was sometimes frustrating for my team to figure out how to totally manage the tool.

It is fairly easy to use, manage, and maintain.

Price point is a bit high and some configurations can be confusing to deploy.

Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

Nothing, the platform works so much better than the RMM software we replaced.

Compared to some of the products we tested the UI is so user friendly allowing all users to get to grips with it straight away.
Ninja are constantly devloping new features for the product, that are introduced seemlessly.
Setting up the alerting was very simple and encompasses everything we require for our customers.
They have the ability to monitor Raid, which was the feature that put them to the top of the pile for us as we have used several that were unable to offer this essential component.

Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.

For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. Key to this being it's flexibility for you to adapt it, or to adjust your working processes to complement it. Day to day we see that the Ninja RMM causes us less work, updates are released without breaking features that worked before and in general we are a more efficient team because of it.

We were trying to replace an RMM system that we'd worked with for almost 8 years, it would be too easy to draw comparisons between the two. Short of the obvious learning curve associated with working within a new dashboard and the retraining of "muscle memory" for us, there aren't really any "cons" to speak of.

Ninja RMM is easily the best RMM on the market. It is truly cloud based, responsive, and mostly easy to use. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Come on man, ain't no body got time for that. Ninja RMM easy to understand as soon as I did the trial I knew it was the right one.

The only negative I can say is it doesn't have a built in distribution method. You have to rely on AD or something like PDQ Deploy to distribute it over a network automatically.

The software is easy to use and deploy. Allows remote connectivity and monitoring of many assets, even if they don't reach the domain often.

I would like to see a set storage place where programs and scripts could be placed. Instead, I link to Dropbox or Onedrive to deploy programs

Easy to setup. Easy to use. Good documentation. Option to bundle Webroot and TeamViewer at a VERY reasonable price. Does what we need it to do.

Very rarely, we'll have a system stop syncing with TeamViewer. I've spoken with them and I'm told that issue will be resolved soon. Another thing that is more of an inconvenience than a con...You are required to have 2FA enabled to make configuration/policy changes. Overall, these are minor and don't significantly affect the use of the product or my recommendation.

The patch management works great, clients feel confident that we are proactive with important security updates.

The UI can be a bit tricky at times but the online FAQs are very helpful.

The interface is what I like best. It is clean and easy to navigate, even though there are a lot of features. You can choose to stay simple on the surface or go deeper for more tools.

I wish they had more routine training for the more complex aspects of the program. There’s a lot to learn that would help me but I need some hand holding!

I like the contact with the ninja team , the free courses , they help me grow a lot .

Some feature was missing , but Ninja team now put the backup solution and that’s work perfectly

Ninja RMM has helped our MSP us better manage our growing customer base while providing us with the peace of mind client networks are being properly maintained and monitored.

We have not had many issues with Ninja RMM so far. If anything the company is younger than most RMM platforms but funny enough I find that to be an advantage since they are constantly adding features and improving their platform.

Once they learn how to use it, the interface is very comfortable and productive. The ability to personalize everything to the way we work in the company.

It still has few integrations. They still don't have it, for example, zendesk (and they use it to support me). Let's see if they improve soon

Software is very easy to set up, and everything is clear from start to finish, easiness of deployment allow us to push it fully with GPO, and that way all new assets get it. Company wide policies are working fine, and we use Webroot integration so we're getting AV protection in bundle.

Nothing really to report here, everything (fortunately! XD) works

NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.

Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place.

This product is simple and intuitive. Yet despite the simplicity, it is also very powerful. I have confidence that I know the status of all our Windows systems. I am able to remotely connect and manage our systems quickly and easily. Patch management is fairly straight forward to configure and monitor.

The product isn't quite the "single pain of glass" dashboard that I would like it to be. The SNMP support for monitoring network devices doesn't give one the needed in-site into standard network devices.
Another weakness is the inability to group devices within sites.
One other item that could be improved is to add the ability to send alerts to different emails, based on status.

The RMM is lighting fast compared to others. The Remote tools are very easy to do maintenance on the background without interfering the users.
You can set monitoring policies on companies and also create policies with inheretance with saves alot of time to make something for another type of device. For example: monitor specific services on a DC, but add an extra that inherit it, and add the exchange template to it :)

They keep the MSP up-to-date with a roadmap, and keep adding features and still manage to keep it simple to use.

In the last year they added VMWare support, this was a big thing that they were missing, but now they finally have it !

There is no Linux agent, but it's on the roadmap.

I love the Dashboards and NMS features. Also the Cloud Alerts save my bacon! This software has allowed me to manage clients remotely with team-viewer integration and also provide back ups services plus AV for not-for-profit organizations that have tight IT budgets. It allows me to have a one-stop shop as an MSP.

Some of the alerts are not sent when certain issues with systems happen. So you have to be mindful to check your dashboard daily. More updates are needed to the NMS and their pricing have changed around agents and NMS agents bundled together.

We partnered with NinjaRMM after running demos of over a half dozen similar RMM tools. None of them were as intuitive as NinjaRMM or offered the amount of features. NinjaRMM is constantly developing their product and releasing updates based on feedback from their MSP client base. Their support is always available and they actually want to help you solve problems. They are a strategic partner that we could not live without.

We love the integration with Accelo (our PSA platform), Cloudberry (backups), Webroot (antivirus) and Malwarebytes (anti-malware).

There is nothing that we dislike about NinjaRMM. If there was something we didn't like we would have picked another RMM tool.

The remote control is great to have especially during this period, also being able to see at a glance what state our systems are in.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Having European support is also super helpful, no waiting for US people to wake up!

It can be a bit tricky to use some of the features you don't often use, however although I say this, they have simple documentation that you can follow to achieve your goals, if not they're support always helps.
I do like that they already have integrations with other software and that more are in the pipeline.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.

simplicity, great features and a doddle to setup. Some useful features, not available elsewhere

i would like more software options, and maybe a tech call every quarter to go through my setup, and suggestions or help with Ninja

Device Management, Remote access tools, Support, Patch management

No Teamviewer support for Linux-devices, some device reports could be better -> opportunity to modify reports more.

Easy to navigate interface, useful information at your fingertips, ability to quickly see "behind the scenes" when a user calls for help, Ninja has great tech support. There is Remote access, AV and Windows updates that can be managed directly from the Ninja Console.

Would like to see customize dashboards, Would like to see an app , and if there was an app, would like modules so i can choose control what info is in the app.