EduBrite Reviews

EduBrite

LMS for businesses & training providers

(16 reviews)
Verified Reviewer

Feature rich but lacking in some areas

Used Daily for 1+ year
Reviewed on 11/04/2019
Review Source: Capterra

The most positive is that the product is very flexible and gives the admins lots of power.

Unfortunately after a few bad meetings after about a year my view of the EB-representatvies changed my view of the product to be very negative:

Our initial project was about 2000 users but part of the company was sold we were later around 400 users. I don't know if this had an impact but noticed that after the absolutely excellent implementation project support became worse and worse.

After a while of not getting answers I simply compiled a list of the amount of open requests (more than 7 days with no reply) in the support forum and sent it to Edubrite. This helped a little but not much.

Having used the system for a year I compiled and categorised all the development requests from our side, very clearly stating that those are our own requests and that I understand we are just one of many customers. The list was never commented upon even. When I worked as a product manager I would have been very glad to receive such a list.

At one of our initial meetings included our UX-designer along who offered some UX-advice about their system. The EB-team seemed to get very defensive about their project and used a pretty bad tone towards her.

These are just some of the examples of where it seems the team don't like to hear how to improve their product. I'm sorry to say my experience have become really tainted by how badly we were being treated towards the end (compared to the beginning).

Pros

+ The software is really feature rich, many things already there. This is not a system with only basic functions but really one where you can do a lot.

+ Most of the customisation you need to do can be done directly by you in the system, no need to pay for consulting hours but you have access to almost all settings.

+ The content delivery was really fast (at least here in Europe).

+ There are plenty of customisation options to make the system look really good.

+ Our initial implementation project with EduBrite was very quick and spot on, they did great work.

+ They have both private and public support forums where also regular change logs are published.

+ The price is comparatively low.

+ They seem to be almost unique in the Openlearning offering and this is really a standout feature that I can recommend.

+ The system is very powerful in terms of what is possible to accomplish.

Cons

- Some functionality is geared a lot towards cataloges where you buy courses as opposed to a general library being available towards its users.

- The setup with using course and program sessions (instead of just courses and programs) allows for greater flexibility. However in our use case it was just an extra layer of admin work required, so make sure you understand how this works and impacts your business. For example, if a user has completed a course session then that is remembered for that session only, not for the course as a whole. For some use cases there is no solution but you need to work with imperfect workarounds.

- While their Openlearning functionality is great it is not very well integrated with the rest of the system. For example statistics and reports are separate between Openlearning and the rest of the system.

- Learning how to work with the admin side of the system takes time. A lot of settings seem to have been quickly placed somewhere rather than thought-through on where and how to place them.

- Documentation on advanced settings sometimes lacking.

- The support answers are sometimes lacking. For example, when asking "How can we accomplish X", the answer might be "That is not possible" instead of "That is not possible, but we would recommend this workaround or we recommend you modify the process like this instead".

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10
Carl R.

We have been very satisfied with EduBrite since our first day as a customer!

Used Daily for 2+ years
Reviewed on 02/11/2018
Review Source: Capterra

EduBrite has been able to help us customize our offerings so that they are available to a wider market. We have had to comply with varies requirements from different government agencies and EduBrite's assistance has helped us meet our goals.

Pros

We enjoy the ability to be able to customize the software and have had quick responses to questions. Customers rarely call us regarding access issues. When we converted over to EduBrite 3 years ago the process was seamless.

Cons

We have been very satisfied with all of the features we use.

Response from EduBrite Systems

Hi Carl,
Thank you for a great review. I'm glad that the EduBrite system meets your needs and we are able to assist you with your new requirements.

Our team is very happy to hear your comments!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Terri S.

Really great value for small business owners on a tight budget!

Used Daily for 2+ years
Reviewed on 21/06/2016
Review Source: Capterra

We use Edubrite with Atlassian's Confluence wiki. We hired over 100 people last year and were able to provide exactly the onboarding experience we wanted. Our organization is just 7 years old and currently, we have grown to support 175 associates.

Pros

I like that Edubrite is a plug in to our wiki and that it is compatible with Articulate's Storyline 2. I can easily push content to our associate's training dashboards.

Cons

I need to learn reporting better. That's not on Edubrite, that's on me. I just need to take the time to learn.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Michelle D.

The LMS We Needed!

Used Monthly for 6-12 months
Reviewed on 14/11/2018
Review Source: Capterra

EduBrite was the right LMS for our training. Easy to use, great features and affordable. Teachers and Learners will definitely appreciate this LMS. We highly recommend EduBrite.

Pros

After researching several other LMS software and trying a few, we decided on EduBrite. We were putting internal training together and EduBrite had all the functionalities we needed at an affordable price. We were able to easily integrate our video tutorials, create tests and send invitations to trainees. Trainees had no issues logging on and were able to easily use EduBrite without asking for much guidance.

We love the test feature. We were able to do multiple choices, multiple answers, short answers, etc. We also had total control over what we showed our trainees. Trainees really appreciate that they were able to see what answers they got right so they could work on the wrong answers. We were also able to assign more than one person as admin which allowed several team members to work on the training at the same time. EduBrite has useful tutorials on how to use their site. But when you do need customer service, someone usually responds via email within 24 hours. We’ve spoken to Support team a few times and they are very helpful and thorough.

Cons

No cons, we are really pleased with EduBrite.

Response from EduBrite Systems

Hi Michelle,

Thank you for your feedback. I'm glad that EduBrite platform meets your needs. Our team is very happy to hear your comments!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sarabjeet K.

OneShield Review for Edubrite

Used Daily for 2+ years
Reviewed on 28/11/2018
Review Source: Capterra

Edubrite team is doing a good job and provide support as and when required.

Pros

Assignments and test options.
Flexibility to customize as per need.
User groups
Forums

Cons

Reports are rigid. If possible allow to customize reports with drag and drop features.

Response from EduBrite Systems

Hi Sarabjeet,
Thanks for the wonderful review and feedback. We have recently released flexible reporting framework. We will share details with you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Good Product - Huge Opportunity to take it to the next level

Used Daily for 2+ years
Reviewed on 05/11/2018
Review Source: Capterra

Our overall business experience has been good with EduBrite. It helped us managed virtual team for their training needs. It is an excellent tool and value for money. However, we expect this tool to be 21 CFR Part 11 compliant.

Pros

To manage training for my virtual team by having voice over ppts

Cons

- The system should be 21 CRF Part 11 compliant
- Large size Videos are not being uploaded

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Ronald L.

REPS Feedback

Used Other for 2+ years
Reviewed on 14/11/2018
Review Source: Capterra

EduBrite provides an excellent portal for students to do on-line classes. During installation of the account, Customer reps were available to provide hands on support regarding navigation of the system.

Pros

Accuracy of tracking time.
Ability to add YouTube videos, etc to classes.
Ease of students to access the courses.

Cons

Does not provide notification when a student fails the final exam.

Response from EduBrite Systems

Hi Ronald,
Thank you very much for a wonderful review. We will contact you to set up notifications to your students.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Beverly T.

Innovative, powerful, user friendly and affordable LMS system

Reviewed on 31/05/2016
Review Source: Capterra

EduBrite has developed an innovative, powerful, attractive and user friendly LMS that our team of developers and educators are loving. Plus, our students enjoy the intuitive navigation from log-in, viewing courses, taking exams and printing certificates of completion. We transitioned to Edubrite LMS from an old LMS and had to move over 2000 student to the new system. The Edubrite team was with us every step of the way and we experienced a seamless transition and had a fantastic LMS website opening. They helped us create and customize our new platform and made sure the functionality met our needs. Plus, we are thrilled we can pop in our recorded GoToMeeting courses in MP4 and MP3 format, without the need to repackage them. We would highly recommend this very affordable and reliable LMS platform to any company interested in taking their LMS to the next level. Thank you so much to the EduBrite team!

Rating breakdown

Ease of Use
Customer Support

Meenakshi S.

EduBrite LMS

Used Other for 1+ year
Reviewed on 22/11/2018
Review Source: Capterra

It is a great tool.

Pros

Flexibility - it can be modified as per your requirements

Cons

There are limitations in the zooming options in Course Player

Response from EduBrite Systems

Hi Meenakshi,
Thank you for the review and your feedback!

I'm sorry to hear that you are finding some limitations in the course player. Our support team will contact you to help.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Chris L.

EduBrite for internal training

Used Monthly for 2+ years
Reviewed on 14/02/2019
Review Source: Capterra

Pros

Training software is easy to use and keeps users engaged. It provides a consistent training experience for a variety of training topics. Our users are familiar with the interface and quickly learn new enterprise topics. The software's built-in knowledge testing confirms they have absorbed the topic.

Cons

Improvements could be made to pre-made template variety.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Chris A.

EduBrite Delivers Excellent Cloud-Based LMS

Reviewed on 05/01/2016
Review Source: Capterra

As a professional IT training organization, APG has become reliant on our cloud-based LMS as an essential component of our training delivery. We had been postponing implementing a new solution because of the presumed effort required to get familiarized with a new platform and migrate our existing training content. The EduBrite team was fantastic in understanding our requirements and seamlessly transitioning us to the EduBrite LMS platform, including loading all of our training content. The added benefits of a modern technology platform (HTML5, CSS3) allow us to deliver a great user experience to users on all types of devices whenever and wherever they want.

Rating breakdown

Ease of Use
Customer Support

Ron E.

Great Product, Superior Customer Service and Easy to Work With

Reviewed on 06/05/2016
Review Source: Capterra

The software has met all our expectations. Edubrite worked with us to get the product where it needed to be for our use. Their support team is very attentive and easy to work with. The LMS and courseware is extremely flexible. Because of this we had a learning curve in the beginning but once established the product is easy to use and adds a new dimension to the courses we offer. It is a solid performer and reliable.

Rating breakdown

Ease of Use
Customer Support

Tom M.

Love This Platform for LMS

Reviewed on 22/10/2015
Review Source: Capterra

In 2015, we scanned the market of LMS systems and chose Edubrite given it offer the greatest value to our organization. When you look at features, mobile, service, ease of use and cost, all of them aligned with our needs. Other LMS systems either didn't have the features or were too expensive. Edubrite was the perfect balance of everything.

Rating breakdown

Ease of Use
Customer Support

Josh L.

Innovative platform with outstanding customer service.

Reviewed on 09/11/2015
Review Source: Capterra

We never knew how seamless a platform could be until we upgraded to EduBrite. All of the issues we dealt with on our old LMS were alleviated once we moved to EduBrite. They've features that meet and exceed all of our demanding needs while maintaining an unequaled level of customer service.

Rating breakdown

Ease of Use
Customer Support

Anshul G.

Easy to setup. Scalable. Good Customer Support

Reviewed on 17/11/2015
Review Source: Capterra

We use the Edubrite platform to conduct our tests online. Uploading the questions is very easy using their word doc tool. Administering and reporting is user friendly. Support is great, we have never faced any issues. Great tool for assessments! Highly recommended.

Rating breakdown

Ease of Use
Customer Support

Mike L.

Love these guys

Reviewed on 20/11/2015
Review Source: Capterra

I have been using EduBrite for four years now. We love this product!
They are continually improving their system to enhance customer and client needs.
Their support system is quick and reliable!

Rating breakdown

Ease of Use
Customer Support