--- description: If you're in a hunt for the best solution for your business, learn what Aspect Unified IP has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Aspect Unified IP Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Predictive Dialer Software](/directory/849/predictive-dialer/software) > [Aspect Unified IP](/software/108205/aspect-unified-ip) # Aspect Unified IP Canonical: https://www.getapp.sg/software/108205/aspect-unified-ip Page: 1 / 4\ Next: [Next page](https://www.getapp.sg/software/108205/aspect-unified-ip?page=2) > Unified, omni-channel customer service platform for managing interactions across email, chat, voice calls, SMS, social channels, and more. > > Verdict: Rated **4.3/5** by 69 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 69 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Alvaria - **Location**: Chelmsford, US - **Founded**: 1973 ## Commercial Context - **Starting Price**: US$90.00 - **Pricing model**: Per Feature - **Pricing Details**: Contact Alvaria directly for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Chinese, English, German, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Alerts/Escalation - Automatic Call Distribution - CRM - Call Center Management - Call Recording - Call Routing - Call Scheduling - Call Transfer - Campaign Management - Campaign Specific Caller ID - Chat/Messaging - Contact Management - FCC Compliance - FTC Compliance - List Management - Multi-Channel Communication - Performance Management - Predictive Dialer - Reporting/Analytics ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Predictive Dialer Software](https://www.getapp.sg/directory/849/predictive-dialer/software) ## Related Categories - [Predictive Dialer Software](https://www.getapp.sg/directory/849/predictive-dialer/software) - [Call Centre Software](https://www.getapp.sg/directory/275/call-center/software) ## Alternatives 1. [Genesys Cloud CX](https://www.getapp.sg/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 2. [CXone Mpower](https://www.getapp.sg/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 3. [Bitrix24](https://www.getapp.sg/software/90602/bitrix24) — 4.2/5 (984 reviews) 4. [Five9](https://www.getapp.sg/software/91276/five9) — 4.2/5 (481 reviews) 5. [PhoneBurner](https://www.getapp.sg/software/102341/phoneburner) — 4.8/5 (176 reviews) ## Reviews ### "Had an excellent experience.." — 4.0/5 > **Verified Reviewer** | *16 February 2018* | Recommendation rating: 9.0/10 > > **Pros**: It provides automated self-service interactions to fulfill our customer requests without involving a live agent saving time and cost > > **Cons**: Only thing which is missing here is free trial. I hope they can provide it in near future. Then it would be easy to have it verified by business team. ----- ### "Long time user of Unified IP for our interaction routing" — 5.0/5 > **Shannon** | *24 September 2017* > > **Pros**: Reliable, stable, feature-rich contact center platform that provides multi-channel interaction routing. We've combined Unified IP with other Aspect contact center tools (workforce management, quality management and call recording) and are very satisfied with impact it has had on our business. > > **Cons**: Have you use multiple interfaces to add and remove agents. Not a big deal, but it would be nice if I could do this from one user interface. ----- ### "Unified IP has come a long way from older versions to the curren 7" — 3.0/5 > **Husain** | *25 April 2018* > > **Pros**: the ease of integration into other aspect products, the user interfaces and M3 is second to no other product currently in the market for out of the box solutions. > > **Cons**: the lack of integration API's, which make it difficult to have as single screen for all customer solutions ----- ### "Good, easy to configure, even for users" — 4.0/5 > **Chris** | *7 May 2017* | Banking | Recommendation rating: 8.0/10 > > **Pros**: The ease of use. We're able to offload day to day configuration and daily changes to the users, as opposed to my team being responsible for simple things like adding agents to services. > > **Cons**: lack of granular permissions. I would rather a manager only be able to view their own services and users. > > We utilize inbound acd and outbound. It allows us a rich UI, and allows users to administer some routing on their own. ----- ### "Suits the purpose" — 4.0/5 > **Sandra** | *25 May 2019* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: It does the job it was meant for without any difficulty I Like it's use in the call centre environment, it's ability to block out incoming calls from customers > > **Cons**: When it hungs and fails to end calls When it fails to connect the sip phone > > UIP is perfect for business setups. We use it to receive calls into the call.centre and all it's fearures suffice. The calling number is viewed as well as the time spent on each call. Which help in tracking the answer speeds and manage service levels. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.sg/software/108205/aspect-unified-ip?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/108205/aspect-unified-ip) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data