Time To Pet Reviews

Time to Pet has extensive settings and options so that you can perfectly customize your portal for your business. I find scheduling to be very easy & convenient. They are always adding updates to improve the app & customer/client experience. You can find almost any answer about the software in their help section, it has helpful articles and often times a short informational video. TTP really seems to care about their customers & their experience.

My clients sometimes have difficulties with invoicing & tipping, but we're often able to sort out the issue easily.

It provided all of the various things I needed for smooth operations.

One of my clients didn’t love that she couldn’t opt out of data collection.

Everything is in one application from client onboarding, scheduling, invoicing and payments.

There are some features that I wished were a little more customizable but they are constantly improving so with time it will happen.

Clients love the customer portal, digital report cards, and peace of mind.

Our company is very large and some features make to harder to use, but still better than the alternatives.

I feel TTP makes my clients see my business as more professional than the many hobbyists in my area. They love using it! The schedule and chat feature make my daily life so much easier and prevent me from forgetting things!

I wish I could delete customer profiles. I don’t approve each one because it slows the process, but sometimes people create a profile just to obtain information and then don’t become customers.

Easy to use, easy to implement, great client support, it changed my business for better.

When we send a report card, we add pictures and then click on complete, and then the pictures start uploading one by one. I would prefer that the app uploads the picture as soon as we add them since we add them during the walks. So when we press send, the message is just sent right away.

Software is so easy to use. It is reliable and the customer service is SO GOOD.

App is basic when managing staff. I am constantly going backwards and forwards from TTP in safari and then onto the app which is disappointing

TimetoPet is an awesome app. We are a medium size pet sitting and dog walking company servicing over 2k clients with over 40 staff. We could not provide our clients with the level of service we provide if it were not for TTP. Our clients comment positively about every aspect of the experience with this product from the 'report card' they receive after every visit to scheduling their services through their computer or their phone.

The only improvement i would encourage is a more robust self serve reporting feature. But I like reports and analytics more than most folks, so it could be just me.

Time to Pet is incredibly accurate and easy to use. It makes my company look good to my clients. Many of my clients have told me that the report cards and the ability for me to post pictures and status of their pets has really put their minds at ease and looks very professional. Time to Pet is robust and secure and the customer support is prompt and very helpful. I truly feel that Time to Pet makes my company stand out above the rest of the pet sitting pack! I highly recommend it!

I pretty much love everything about Time to Pet!

I love how user friendly TTP is for both users and clients. It is an exceptional organizational tool that I don't know how I lived without.

There are always ways to better customize the experience but TTP does a great job at listening to users and implementing changes.

Easy to use, plenty of customizable items, keeps information organized

Still a few thing could be better, for instance having two different accounts for the same pet. But overall no cons

Easy to manage features. Reliability. Organized.

Expense, not able to do merchant payment through the company. Have to pay employees separately.

I tried a few different software options when I began my pet sitting/dog walking business in 2014. After struggling with another popular software for a month and still not understanding the simplest of tasks, I tried Time To Pet and within one day I could do everything without having to watch training videos and 'learn' how to use it. It's simple for me and my clients constantly tell me it's simple for them and they love it.

The creators of Time To Pet are actively in touch with us (the users) through a Facebook group dedicated only to their customers. They answer questions and concerns very quickly and have been working on updates and new features constantly. Every couple of months, another cool feature is added.

I wish I could respond to client messages by replying to their emails or texts. I receive their messages in a timely fashion but replying can be a lot of extra steps. I'm sure this is something they are working on incorporating in the near future though.

From the time I started my business, others in the biz suggested that I get started early on rather than waiting until I grew - it was the right decision. TTP saves me time on tedious admin tasks related to my business. This allows me to focus on clients and their pets. If I have questions, their help desk is quick to respond and honestly, the best support I have ever received - I highly recommend Time to Pet for anyone in the pet sitting/dog walking biz.

There is nothing that I like least about TTP it is a great program!

if i could have designed a software to use for my biz, it would be exactly like what time to pet offers. it makes me feel like my "job" is a cake walk. sometimes i feel like i don't even have to do that much to run my company, because time to pet does everything for me.

on occasion i think of something i wish time to pet did/does, but then sure enough months later, time to pet comes out with this feature.

One of the first priorities when I set up MGB Pet Sitters, LLC was to research, test, try-out free, and decide on a scheduling program. I'm not a high tech person so it had to be easy to install, set-up, and use. I tried four programs. Time to Pet met all my expectations. TTP has grown with the industry; updates are helpful and increase our effectiveness in customer service.

The best reason to by Time to Pet is the company leadership and support staff. When you send a question or problem the answer is promised in one day but usually arrives within a few hours. And the answer is always on point. I'm happy to recommend this software to everyone in the pet care business.

Any issues I had have been addressed. The knowledge base articles have helped me with a few things I did not understand.

Functions apply to real-life situations.

Some functions implemented that aren't just for scheduling and pet information tracking, such as pet-sitting client feedback.

Always adding features based on Time to Pet client feedback.

Timely response to questions I have.

There isn't anything that I like least about the software. There is a bit of a learning curve, but you have that with any software.

I have mentioned features that would be of use to me to put on the list of possible updates. A lot of the new features don't apply to small companies like mine where I work by myself and don't have employees or IC's. However, I understand and respect the time it takes to program new features to implement and that priority has to be given to where the most need is based on client feedback.

The customer service is by far the best I've come across. They listen to what their clients need for their businesses and make it happen. Communication is very important and this software company is right on it. Time To Pet keeps everything in order for me, my employees and my clients. I have tried 4 different pet sitting software platforms and Time To Pet is the winner. I highly recommend them!

It gets a little pricey with all the bells and whistles and the more employees you have the more expensive it is. I wish they had a price break if you have over 5 employees.