DealerCenter Reviews

Relatively easy, integrates very well with adding inventory, and submitting deals to lenders.

Best software ever used, very easy to use.

Lots of feature as a CRM provider for all of my inventory and customers. Provides almost all of the necessary paperwork that I need for most sales and can always update more.

Costs can add up when adding more and more services.

Lots of great features

Nobody an figure out how to use it including their own support

Easy to use for accountingIt allows to create more market

Not too many drawbacks with the use but it must be improved

Very easy to use. Intuitive functions etc. Very modern look and love that it is web-based so accessible from anywhere.

You have to dig to find some functions/reports etc. Would have like better training also. Learning on our own as we go.

Easy to use CRM automates everything we need. Add that to the DMS and you have a super system

I like everything about the system especially the mobile app

We weren't sure on how making the switch from Dealr.Cloud to Dealer Center was going to be but with the help from the Dealer Center support team, they have made the switch as easy as possible! The sheer knowledge & great response time has been what really makes the difference. 10/10 recommend giving Dealer Center a try! Huge shout out to Saul & Mackenzie for all your help!

It can be intimidating at first, because they literally have and can do EVERYTHING you need to do for your dealership, but with the help of my reps, who are always more than happy to help me out and point me in the right direction, it is more than worth taking the time to learn

Payment processing is now so EASY to do! Integration is free so it was a no brainer deciding to go with it. Best training ever by [SENSITIVE CONTENT]

Integration is fairly new for us so there's really nothing that we don't like but if I find something, I'll be sure to update this review!

We like the ease of use. Fair pricing for running credit reports. Saves all the data you would need to work on other approvals.

Wish there were more lenders using the software, but they are added.

We use DealerCenter every single day to manage our 3 dealerships. DealerCenter is so user friendly and the service I get from my rep Mackenzie has exceeded all of my expectations.

How do you even answer a question like this when I give 5 stars for everything!

Integration with DealerTrack & Route One, Dealer Group Setting, You can't beat the price...

Some of the forms, ie; the credit application doesn't carry over a lot of the fields necessary for some of our other lenders and isn't as user friendly as I would like to see. There's almost too much information and too many screens.

DealerCenter is an amazing tool. I used to work for some of the biggest franchise dealer groups in the country and their CRM system matches up right up there with the big names in the industry like DealerSocket, VinSolutions, etc. Not only is DealerCenter simple to use, their service is impeccable. Our customer service rep made a special in person visit to train me and my entire staff the ins and outs of how the CRM is supposed to work. He has had experience from Autotrader and he used to be my rep with them and he has brought a level of expertise that no one has ever delivered to our dealership in the past. Awesome products but even better service! I highly recommend DealerCenter!

There are a few items that I would like them to add like adding pictures and their titles of the salespeople on their signature lines for the e-mails. Nothing major, but would still like to see. Regardless, for the price, it's still the best value compared to VinSolutions, DealerSocket, DealerTrak, etc.

That I can handle all my dealership business at one location.

Having to sign back in so many times a day just because I leave it idle a little too long.

I like that i can use the app for scanning drivers license and vins. It's easy to use and has all the documents needed.

I dont like that the license scanner does not put the correct state or expiration date

What I like the most about DealerCenter is the help I received from team. We've had DC for many years & was not using all the features, but now I learned all that DealeCenter can do for me! I can print window stickers, I set up a fully integrated website & also will be getting a logo made through DealerCenter as well. DealerCenter makes running my business easy & streamlined. I will also will start using DealerCenter to help track my BHPH payments. I'm very excited to start using DealerCenter to run my entire business!

What I like least about DealerCenter is nothing.

Dealer Center offers so much more than what I initially thought I would use it for. The ability to connect to lenders inside the system and pull reports make using a breeze. Dealer center is makes running my dealership efficient and I have never had to deal with a rep that wasn't helpful. They all go out of there way to teach me how to use the system correctly as many times as I need them to. The website is fantastic and being able to upload photos from the mobile app means I can have fresh photos for marketing.

I like everything about the software. I don't have any reason to complain.

EASY TO USE EVERYTHING BUILT RIGHT IN FORMS BANKING PAPERS EVERYTHING YOU NEED IS THERE.

NOTHING THAT I DO NOT LIKE ITS REALLY SIMPLE AND EASY TO USE

Ease of adding inventory - this area of the software is very appealing
my product rep is amazing!

The accounting system - debits credits - needs to be more in depth
I do like the bhph feature however I would definitely prefer to have a lot more features added to the accounting program the this feature. Ex: Should I want to add diff late fees, I want it to be classified as late fees, not other etc. -

Prices and customer service the DMS is super easy to use and the web based system lets me use it from anywhere.

I like everything about it. I have not found anything wrong as of yet

I like the products CRM and the pro that I will be adding soon. Because can communicate with the customers

taxes and doc fee has a flat rate instead of 5% of the total gross in MI. for example in MI the max rate is 210 for vehicles over $4500 but vehicles under $4500 are supposed to be 5%. License plate fee needs to be integrated into the software to avoid have to go to the MI state website and category fee isn't matching

Dealer Center is easily the the best product for auto dealership inventory and customer management. It is the easiest to use of all I have tried, and has the most available features.

I only wish there was an integrated service department management software for Repair Orders. Although I can include repair costs for each vehicle, it would be nice ot be able to track a vehicle from sales inventory, past Sold, and through any future repairs.

- Easy to Use
- Friendly Customer Service
- The score is a good selling tool

The AutoCheck history report shows much less content then their competitors, do not offer a history based suggested retail price, and the last reported mileage on the history report is often much much less than the actual mileage on the vehicle.

The ease and customization to you r dealership that it offers.

Only thing I don't like is the fact you can't use the same username on 2 different computers or it will automatically log you out while working if someone accidentally signs in. That can get frustrating at times

I really think you get the most out of this system for what it costs, I have the value bundle which includes the DMS, CRM, booking service, advertising, and a website. It allows me to easily integrate with all my finance companies in one location. I really like having one location where I can handle all my daily dealership needs and the support that they offer is amazing. My rep has helped me to set up the system and customize things to the way I need them to work more efficiently for my business.

Sometimes the system goes down or has trouble printing on Chrome which is what I use most often and it does slow the flow when I am not able to print what I need when a customer is present.

What I like most about the software is that I can do everything from one system and the support I get from Desiree and all the other reps there is great!

I have used Dealer Track in the past and they offer "pay off communication" which tells me exactly how much the customer owes at any given time so I can assist my customers better.