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416 Reviews

- Industry: Construction
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Everything you need it to be an more
Reviewed on 03/06/2020
OnPay has worked seamlessly for us. I would highly recommend.
Pros
Very easy to setup and use for a small business. If you need help, support is great to deal with.
Cons
Integrations with quick books are good, but lack some of the features you get with payroll through quickbooks.
Alternatives Considered
QuickBooks Payroll- Industry: Hospital & Health Care
- Company size: 11-50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Payroll Software
Reviewed on 08/06/2020
I have really enjoyed using this software. It is our companies third payroll software vendor and as long as they continue to operate the way they do it will be our last.
Pros
The fact that you can modify employee information, add/subtract new employees, and make changes all while right in the middle of running a payroll. It is also very valuable that they allow you to run as many payroll instances as you need. For instance if you have an employee that forgot to add to their time sheet you can go back and generate another payroll for that one employee with no additional charges.
Cons
Some of the elements of the software are not intuitive and it is very difficult at times to deal with tax related issues through the software. Customer service is usually really helpful and most questions can be answered through chat.
Alternatives Considered
ADP TotalSourceReasons for Choosing OnPay
Frustrated with cost, lack of flexibility in how the software can be used, poor customer service, and continually introducing new price increases.Switched From
SurePayrollReasons for Switching to OnPay
Simplicity, cost, functionality- Industry: Hospital & Health Care
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Easy to use but reporting incorrect taxes
Reviewed on 14/06/2021
Leaving end of year to quickbooks even though more expensive. The failure on tax reporting alone is reason to go elsewhere
Pros
Easy to use and automatically syncs with Guideline, our 401k.
Cons
They keep messing up taxes. Twice in 6 months they failed to calculate taxes which ended up with my accountant having to deal with IRS. Worst part, it took 2 months to get response from support as they are too busy.
Alternatives Considered
QuickBooks PayrollReasons for Switching to OnPay
CheaperResponse from OnPay
We're sorry to hear your feedback, Austin, and we'd love to see if there's anything else we can do to help. Someone from our team will be reaching out shortly (if they haven't already). Or feel free to call 877-328-6505 to reach a member of our support team who can assist you.
- Industry: Financial Services
- Company size: 2-10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to Access Customer Service with Online payroll
Reviewed on 29/11/2022
I am able to pay my contractors via direct deposit and they are able to receive funds within 2 business days. This is a tremendous advantage for my business. I was willing to quit using Intuit which gave me ability to pay my people in 1 business day, but it was worth it for reasons stated below.
Pros
It was easy to Onboard contract workers.
Cons
I had to get used to 2 day direct deposits, formerly I had 1 business day direct deposit functionality with intuit. Also, it wasn't super intuitive on the "check date" when I try to do a payroll run with my 10-99 contractors. I think they should have a feature for paying contract workers that isn't actually called a "payroll run"
- Industry: Semiconductors
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy to use and great value
Reviewed on 27/11/2019
We have had a good experience with OnPay. There are very few issues or errors and, when there are issues, the OnPay team has solved them in an expedient manner. Over the years we have realized significant cost savings due to the ease of use of OnPay. General business or managerial staff can easily run the system instead of paying a service or hiring a payroll professional to manage payroll for larger groups.
Pros
OnPay is easy to use with an intuitive interface. It was a good product for a small company of just a couple people and it has continued to work for us as we approach 20 people. It is also reasonably priced and does not overwhelm users and administrators with too much complexity.
Cons
The thing we like least about OnPay is the way paid time off (PTO) accrual growth is calculated. We grow PTO accrual every year of employment up to 20 years and that requires employees to be moved into new PTO growth categories every three years. We could just choose to do our PTO differently, but we wish OnPay had the PTO growth flexibility to accommodate our preferred methods.
- Industry: Nonprofit Organization Management
- Company size: 2-10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Full function, clear UX, low cost
Reviewed on 05/04/2020
Overall, it's been very positive. They have what our organization needs at a good price, and are easy to use.
Pros
I chose OnPay because they offered an easy-to-use QSEHRA designation, which our previous provider SurePayroll did not. I am tremendously pleased with OnPay. The page layouts are clear, reasonably intuitive and very easy to set up, and they keep introducing smart upgrades which make tools even easier to find. They also have excellent customer service, by chat, phone, or email.
Cons
It could be clearer to set up PTO/vacation/sick policies. I also don't know why I can't delete double notifications when employees get paid.
Alternatives Considered
GustoReasons for Choosing OnPay
SurePayroll did not have an ability to designate and track QSEHRA payments, and had absolutely maddening customer service.Switched From
SurePayrollReasons for Switching to OnPay
Price and ease of use.- Industry: Medical Practice
- Company size: 11-50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Time-saver!
Reviewed on 05/07/2020
Doing payroll now takes minutes instead of hours! The program pays for itself, not only in time saved, but due to less expense from the accounting firm.
Pros
All I have to do is enter the hours, overtime, and any bonuses- - -all the calculations are done automatically. It is a relief not to have to calculate the withholdings, write the checks, figure out how much to pay the state and federal government, then pay it. As our staff grew, I didn't have time to spend on payroll, then had to pay my accountant to double-check everything. OnPay takes care of everything! I am not very computer-savvy, so it was nice to be able to get assistance from their friendly service people. Now I can figure out most things on my own!
Cons
Sometimes new employees miss the part about setting up direct payment into their accounts. It must not be obvious, because about 1 out of 3 will miss it.
Getting set up was fairly easy. They took the information from my old system (which was mostly "by hand" and converted it easily. When I didn't understand something, their customer service was able to talk me through it.
Alternatives Considered
QuickBooks PayrollReasons for Switching to OnPay
OnPay seemed more user-friendly and actually cost less as well.- Industry: Accounting
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wish all software was this easy
Reviewed on 01/02/2020
Onpay has streamlined the payroll process for me. I run my clients payroll in a fraction of the time and for a fraction of the cost.
Pros
The ease of setup, integration, and running payroll. They have simplified the process. Also the price is a fraction of other payroll companies.
Cons
There are a few features i would like to see added, such as automatic payroll.
Alternatives Considered
Paychex FlexReasons for Choosing OnPay
Price and service.Switched From
RUN Powered by ADPReasons for Switching to OnPay
Paychex is very difficult to integrate with QBO and cost considerably more.- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product, Great Support!
Reviewed on 24/07/2020
Direct Deposit for our employees is fantastic (I do not give anyone options, ever), the reporting and paying of the taxes is huge. And if I mess up, OnPay is there for me!
Pros
The interface is simple, and the updates that occur have never caused any problems, but have added functionality that was missing in the very beginning (for example, scheduling a pay rate change). I also like the ability to import into QuickBooks.
I like that On Pay pays the taxes for us! Prior to moving to OnPay, I was constantly getting adjustments on on payroll taxes from the state of the feds - that never happens anymore.
Support staff is amazing.
The reports are good and getting better.
Cons
The reports are getting better - and recently new options have been added, so that is great. I

- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Product, Responsive Service
Reviewed on 27/05/2020
As a small company, OnPay was very easy to set up and reliably delivers for us for onboarding, payroll, etc. They've always been extremely supportive and responsive, and they stepped up their game during COVID by making all of the PPP reporting and application materials available on the front screen.
Pros
OnPay makes it very easy to onboard and serve our staff. The reporting functions are well put together, and provided us with everything we need for banking, finance, etc.
Cons
My only complaint about OnPay is that the UIUX isn't quite as sleek as some of the other competitors, but the ease of use and features are all on target.
Alternatives Considered
SurePayrollReasons for Choosing OnPay
They were just too expensive, and not helpful with what we needed to do.Switched From
GustoReasons for Switching to OnPay
The UI was superior.- Industry: Internet
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Super easy and very modestly priced
Reviewed on 24/02/2022
I'm primarily a web designer, who was thrust into the role of administrator as well. I have trouble with paperwork, and OnPay has been a lifesaver. It's extremely easy to set up and use, and once set up, most features are automatic. Reports are easy to create and review as well, great for end-of-the-year admin and taxes, and reminders keep me on track.
Pros
Ease of use, automation and reminders. I love the fact that they take care of payroll reporting and tax obligations. Entering new employees is a breeze, and so is running the payroll.
Cons
After several years of use, I honestly couldn't find anything wrong with this service.
- Industry: Medical Practice
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Recommended
Reviewed on 23/10/2020
My overall experience is good. The cost and customer support team make it a no brainer.
Pros
What I like most about the software is the ease ofnavigation. Being able toggle between areas is helpful to verifying information. But I feel that this companies best feature is their customer support department. Every time I have had to call, their representatives are always polite and can fix any of my problems.
Cons
I sometimes have issues with the pair time off or vacation algorithms. This is the feature that as given me more phone time w/ customer support.
Alternatives Considered
Quickbooks OnlineReasons for Switching to OnPay
At the time of purchase, the cost was the overall consideration.- Industry: Farming
- Company size: 11-50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to set up & use
Reviewed on 26/05/2021
Very easy to set up and customize to our needs. Each step running payroll is clear & concise. Even a new entrepreneur can navigate this site while it offers a great variety to higher-needs companies. I've already referred 2 people to ONPAY. Love it.
Pros
Simplicity and Tax reporting is done for us.
Cons
No cons, very pleased with functionality
- Industry: Real Estate
- Company size: 11-50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OnPay Review
Reviewed on 27/05/2020
This is a great service. It has helped reduce our payroll costs by a ton, and is way easier to use than other systems. The reporting is great too. I love this service. i wouldn't use anything else.
Pros
Very easy to use and I love that it is NOT Expensive.
Cons
Voiding Checks/Direct Deposits is a pain. Also, I wish each employee had a default that it would change back to for each payroll run. For example, I might pay someone a bonus one week, I don't need that bonus to be paid next week, however it shows up again and I have to remember to remove it. Same with any deductions, so If I need to deduct and advance one week, I don't need it to be deducted again. Anyway, does that make sense? I also wish I could make 2 or 3 checks for one person on the same payroll run, instead of doing multiple payroll runs. I feel a few changes in these areas would make it so much better than it already is.
Alternatives Considered
Paychex FlexReasons for Choosing OnPay
CostSwitched From
PaylocityReasons for Switching to OnPay
Cost- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
OnPay is the one and only outstanding payroll software
Reviewed on 21/10/2021
OnPay is a great payroll software that offers great support to its users. With the help of this tool, you can easily call, chat, and even email. Moving on to the usability of this software, I think that there is a slight learning curve when it comes to payroll functionality but still thanks to my team because they helped me efficiently walk through the process.
Pros
Onpay is really easy to use plus printing reports and even deriving employee information is quite easy. It is one of the most efficient and effective payroll software that we have been using all across our organization. This software has easily enabled us to categorize different departments of our organization in an easy and hassle-free way. The tool is really quick in terms of responsiveness which I really admire. Onpay has always been really helpful throughout we have been a customer. All our payroll-related queries are resolved with OnPay. All in all, this is one of my essential products for our company.
Cons
OnPay is providing excellent services. I have not faced any big issues while using this payroll program.
- Industry: Legal Services
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
You should be using this payroll service!
Reviewed on 22/07/2019
I have an employee with two local city withholdings and a school district withholding that I thought I was going to have to manually withhold for---turns out that a few minutes with online chat support is all it took to get Onpay to handle it.
Pros
Easy to Use
Great Support
Inexpensive
Handles multiple local withholdings easily
Saves me a lot of time dealing with multiple tax filings
Cons
I didn't like that there might be multiple w-2 forms for one person in some cases, but honestly it wasn't a big deal to just add them together for tax prep.
Alternatives Considered
Quickbooks OnlineReasons for Choosing OnPay
Paychex was more expensive and I had to deal with some tax filings that Onpay takes care of for me.Reasons for Switching to OnPay
Ease of use and low cost.- Industry: Computer Software
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OnPay / ChaiOne
Reviewed on 25/06/2020
We can process our payroll whenever it is convenient for us and having OnPay process the taxes for us is truly time saving for our small team. Every time we have a question, we utilize the Chat option and have received efficient customer service. If an issue requires additional research on their side, we receive answers very promptly. We are a very satisfied client.
Pros
The ease of use, cost, and customer service are what continue to be the greatest assets for our business in using OnPay.
Cons
Everything about our experience have been positive. No negatives from us.
- Industry: Nonprofit Organization Management
- Company size: 11-50 Employees
- Used for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
OnPay payroll software
Reviewed on 10/10/2019
We are pretty basic as to what we use OnPay for. Mostly running payroll for salaried and hourly employees, tax reporting, and using OnPays standard reports. OnPay does all those things very well and easily. But we don't use it for much additional tracking, but from my use of it OnPay does those basic things very well and is easy to use.
Pros
What I like most about OnPay is that it is very full featured regarding Internal reports, Tax reporting and affordability. I like that it is priced by how many employees each month and not the number of runs or transactions. I can make extra payroll runs employee reimbursements during the month without any extra charges. It is quite easy to use and covers most of our needs. Customer support is great and very responsive. The standard reports meet our needs well and have quite a few "filtering" features to customize them.
Cons
There is not much to dislike, really. Maybe adding and employee can be a laid out a little differently. At times it seems a little confusing. Tax reporting for Michigan and Detroit there are some odd or quirky requirements for workers comp, minimum wage, which we do work-arounds, but this handles it.
- Industry: Fine Art
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy and On Point
Reviewed on 06/06/2021
Love OnPay. Recommend it to anyone looking for easy but robust payroll solution.
Pros
OnPay makes payroll lickety-split simple. Handles all the taxes seamlessly. Real easy to use. Any time a curveball comes my way the support is great. Of all the things out there supposed to make life easier for small business owners, most don't pan out. But OnPay is truly a great solution for us. Been using it for 5 years now. Oh, side note, they even made FFCRA tracking easy and immediate during COVID.
Cons
Not much to complain about. Only thing I wish they could change is there's no way (that I know of, and never asked) to post-date a pay run. When doing the month's second pay run (we do payroll bi-monthly) for example, last day of payroll was May 31st. So I'm doing payroll June 1st, I can't make check date May 31. I wish I could so the reporting would show up in May instead of June. Getting ticky tacky here, but the question asked "what do I like least."
- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Value in my opinion.
Reviewed on 22/04/2021
OnPay is a great company to work with. Representatives reached out to me very early on to help me with any questions that I had and even to offer to do as much of the onboarding process as I would like for them to do. They have continued to reach out to ensure that everything is going as planned and to make sure any new questions I might have are answered and addressed.
Pros
This is incredibly easy to set up and manage. The team at OnPay will even do as much of the work as you would like onboarding at no additional cost to you.
Cons
The only things that I have run across so far is that it would be quite nice to be able to see an employees length of time with the company in their profile. Their hire date is there so it should be easy to calculate and display alongside that hire date.
The second thing I would like to see improved is the creation of time off calculations. That section was a little confusing during set up and still does not seem to be working perfectly yet for us.
- Industry: Insurance
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ideal for smaller businesses
Reviewed on 25/04/2022
OnPay allows us to provide timely direct deposit payroll and 1099 payments and not have to worry about tax payments.
Pros
As a small business, we don't have a lot of time to work on payroll and to make sure that everything is up to date and compliant. OnPay makes the process easy and affordable. Working with a payroll company in the beginning for the first time, we always got timely answers to our questions, even later on down the road when we had a few unique problems we couldn't figure out. Nine out of ten times the FAQs have an answer but when they don't we have always been able to get timely assistance. The program is very flexible to adjust to seemingly any need.
Cons
After a couple of years I can honestly say that I can't think of any cons.
- Industry: Retail
- Company size: 2-10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I haven't used any other payroll software, but that's because OnPay has proven to be excellent.
Reviewed on 06/12/2018
OnPay does everything I need from a payroll perspective, from onboarding through WA State L&I taxes & federal payroll taxes. It makes being a business owner so much simpler than some of the payroll horror stories I've heard.
Pros
It's web-based, so I can access it from anywhere. This is a big benefit as I'm not always at the shop when I need to add an employee or check out if someone has PTO or something to that effect. The price is fantastic and the support has been superb. I've had to open a couple of support tickets due to issues I had early on with not understanding how to do payroll (brand new business owner) and they've been phenomenal. Very fast support response and they're always helpful.
Cons
It's likely not so much a con against OnPay as it is against payroll in general, but the process was a little confusing at first. Figuring out which payroll items to use for things like QSEHRA wasn't immediately obvious, but looking through the Knowledge Base or asking their support team I was eventually able to figure it out. This did mean I needed to make some retroactive corrections which OnPay was able to handle for me.
- Industry: Retail
- Company size: 11-50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love OnPay!
Reviewed on 01/06/2021
Pros
It’s easy to set up and easy to use. It does everything we need and at a great price. The reporting is excellent. When I’ve needed some help, I’ve chatted with customer service representatives who have consistently been able to answer my questions.
Cons
Not a big deal but when I’ve had to set up new employees, I’ve learned that I need to enter their workplace info first before I start to enter their personal information. I’ve made this mistake several times now which has resulted in me having to re-enter the personal information each time.
- Industry: Machinery
- Company size: 2-10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Worth it!!!
Reviewed on 04/02/2020
Overall experience with OnPay has been wonderful. We have been with OnPay for about one year now. The ease of knowing that the deductions, withdrawals, taxes etc does not have to be done by myself, is fabulous! Customer service is on point! OnPays chat team replies in seconds. Very informative. They lead you to the right directions. Being a small business, The price is very reasonable for All they have to offer. I’ll be keeping them for a long time. And I highly recommend OnPay.
Pros
Very easy to put hours in and submit payroll. Love that the taxes are withdrawn and done for you. Love customer service.
Cons
The only thing I think was a bit of getting used to were trying to navigate to find the right tax papers etc. But with help you do get used to it. Also, there was a problem with payroll being processed twice within two minutes from each other. There should have been a pop up stating you already processed a payroll. Do you want this one also ?
- Industry: Real Estate
- Company size: 2-10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Long time customer
Reviewed on 01/12/2021
I’ve used it for a few years now and I’m very happy. I’ve shopped other services and companies over time and OnPay wins every time.
Pros
Very easy to use. Makes doing payroll myself easy every week.
Cons
Sometimes navigating some of the features is a bit complex, but I’m usually able to get through things on the first shot.