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437 Reviews

- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use with great customer service.
Reviewed on 29/11/2018
Onpay does make payroll a breeze! It's one of the best returns on an expenditure in my business....
Onpay does make payroll a breeze! It's one of the best returns on an expenditure in my business. The time saved and the psychic energy it frees up makes me very happy!
Pros
Their online portal is easy to use. Once you're set up all the information you need for managing payroll/taxes/pto etc is at your fingertips. My wife and I both have separate companies and I do the payroll for both. I'd been using ADP in my business for 8 years but I started her with Onpay about 16 months ago to give it a shot. I'll be switching my co. to Onpay as of the 1st of the New Year.
Cons
The integration with Quickbooks was a little difficult to find and implement in the beginning. The customer service folks were very helpful but I think that could use a little redesign to make it a little more intuitive and eliminate the need for CS coaching.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Full function, clear UX, low cost
Reviewed on 05/04/2020
Overall, it's been very positive. They have what our organization needs at a good price, and are...
Overall, it's been very positive. They have what our organization needs at a good price, and are easy to use.
Pros
I chose OnPay because they offered an easy-to-use QSEHRA designation, which our previous provider SurePayroll did not. I am tremendously pleased with OnPay. The page layouts are clear, reasonably intuitive and very easy to set up, and they keep introducing smart upgrades which make tools even easier to find. They also have excellent customer service, by chat, phone, or email.
Cons
It could be clearer to set up PTO/vacation/sick policies. I also don't know why I can't delete double notifications when employees get paid.
Alternatives Considered
GustoReasons for Choosing OnPay
SurePayroll did not have an ability to designate and track QSEHRA payments, and had absolutely maddening customer service.Switched From
SurePayrollReasons for Switching to OnPay
Price and ease of use.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Going down hill fast
Reviewed on 18/01/2020
They used to be good. I have been them for 3-4 years
Customer service knew what they are doing,...
They used to be good. I have been them for 3-4 years
Customer service knew what they are doing, there were not glitches, basically hassle free payroll. Starting September or October, we started having issues here and there. First features would get added ( and we start using them ) and then disappear. Taxes are not being filed on time or at all ( I have called them, talked to them on the phone about this multiple times ) . Integrations appear and disappear and i have to keep syncing things. Have to map quickbook chart of accounts again for every payroll item. It's been a NIGHTMARE. It's literally a nightmare. I am looking at other companies and now willing to pay more.
The function to upload payroll data comes and disappears right before the payroll and then it takes one day to add it and then again it disappears
We have a collection notice from our state because of these guys. Every time, i message them / email them, either they don't respond or when i talk to them on the phone they act like i am a dumb.
They are terrible.
Pros
Cheaper price than many but I would rather pay more for a job to get done well.
Cons
on collection notice from state dep of rev because of them
Non responsive Customer service ( someone will talk to you but don't get things done )
Customer service not knowledgeable ( gave me wrong information several times )
Glitch y integrations with other platforms ( you can only use WhenIWork )
Glitch y software in general
Features appearing and disappearing
Response from OnPay
Hi there! Thanks for your feedback, and I'm sorry to hear that you haven't had a better experience. Though tax mistakes are uncommon, when a tax notice does happen our Customer Experience team is here to help resolve everything. We'd be happy to look into the issues you mention and make sure everything runs smoothly. We have also expanded our integration offerings, which may be of interest. If you message us your company name or email, we'll reach out to help!
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OnPay makes payroll easy
Reviewed on 26/09/2023
OnPay has been great overall. Easy to use and inexpensive.
OnPay has been great overall. Easy to use and inexpensive.
Pros
Running payroll biweekly is quite easy with OnPay. It takes me very little time to do it and it gets deposited in my employee’s accounts quickly. I also really like how easy it was to get worker’s comp set up and am getting ready to add in the retirement integration.
Cons
I work with a piece rate system and that has been a bit difficult to set up through OnPay since it is not a typical hourly or salary position. I have found a work around.
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best payroll service available!
Reviewed on 23/06/2022
We've had state tax issues that OnPay has navigated us through, and every issue we've had, they've...
We've had state tax issues that OnPay has navigated us through, and every issue we've had, they've quickly replied and resolved the matter.
Pros
OnPay is easy to use, and our employees love how easy they can manage their profiles.
Cons
The only thing we wish that OnPay did was automatically deduct payroll. Other than that, it's an excellent product, with outstanding customer service.
Reasons for Choosing OnPay
The lack of customer service, and the extremely high costs.Switched From
Paychex FlexReasons for Switching to OnPay
OnPay offered us the most comprehensive package, and they've proven themselves time and again with customer service.- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Beats all the other platforms for Accountants
Reviewed on 06/06/2022
Overall it has been amazing compared to where we have come from. Patriot, Accountants World,...
Overall it has been amazing compared to where we have come from. Patriot, Accountants World, Intuit are nightmares. Even Gusto doesn’t care about their partners like this company. Thank you OnPay. We will be sticking with you as we grow.
Pros
They actually care about doing what they say they will do and professionalism. This is a strong contender for Accounting professionals. In fact, the best experience we have had. There are many out there that will make you pull your hair out. This company has incredible support staff and they really care about their partnerships.
Cons
Wish they would integrate co-branding more into their service for their partners.
Wish they would integrate with more time keeping platforms.
Alternatives Considered
GustoReasons for Choosing OnPay
Because we needed a platform that wasn’t a nightmare and one that actually followed through on a great product and service.Reasons for Switching to OnPay
Professionalism was top notch and they care about improving their product and they care about their partners!- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Time-saver!
Reviewed on 05/07/2020
Doing payroll now takes minutes instead of hours! The program pays for itself, not only in time...
Doing payroll now takes minutes instead of hours! The program pays for itself, not only in time saved, but due to less expense from the accounting firm.
Pros
All I have to do is enter the hours, overtime, and any bonuses- - -all the calculations are done automatically. It is a relief not to have to calculate the withholdings, write the checks, figure out how much to pay the state and federal government, then pay it. As our staff grew, I didn't have time to spend on payroll, then had to pay my accountant to double-check everything. OnPay takes care of everything! I am not very computer-savvy, so it was nice to be able to get assistance from their friendly service people. Now I can figure out most things on my own!
Cons
Sometimes new employees miss the part about setting up direct payment into their accounts. It must not be obvious, because about 1 out of 3 will miss it.
Getting set up was fairly easy. They took the information from my old system (which was mostly "by hand" and converted it easily. When I didn't understand something, their customer service was able to talk me through it.
Alternatives Considered
QuickBooks PayrollReasons for Switching to OnPay
OnPay seemed more user-friendly and actually cost less as well.- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OnPay is great for my non-profit
Reviewed on 29/11/2022
OnPay's system frees up time for us to be able to do our work without a lot of the manual processes...
OnPay's system frees up time for us to be able to do our work without a lot of the manual processes of setting up and paying employees and taxes in each state. It is so fast and easy now!
Pros
OnPay sends invitation so employees and contractors can onboard themselves; it easy to change pay rates or benefits for employees; the standard reports are very helpful and well laid out; it's so great that OnPay handles all of my tax payments to four different states; end of year reporting is so simples and employees can log in and see their forms without admin help; monthly charges only for those employees/ contractors who get paid that month
Cons
Better help documentation or maybe info blurbs on how to make changes to a pay run at various stages, or how to delete and restart, or how to run the payroll run with the employees that were missed
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wish all software was this easy
Reviewed on 01/02/2020
Onpay has streamlined the payroll process for me. I run my clients payroll in a fraction of the...
Onpay has streamlined the payroll process for me. I run my clients payroll in a fraction of the time and for a fraction of the cost.
Pros
The ease of setup, integration, and running payroll. They have simplified the process. Also the price is a fraction of other payroll companies.
Cons
There are a few features i would like to see added, such as automatic payroll.
Alternatives Considered
Paychex FlexReasons for Choosing OnPay
Price and service.Switched From
RUN Powered by ADPReasons for Switching to OnPay
Paychex is very difficult to integrate with QBO and cost considerably more.
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
OnPay is the one and only outstanding payroll software
Reviewed on 21/10/2021
OnPay is a great payroll software that offers great support to its users. With the help of this...
OnPay is a great payroll software that offers great support to its users. With the help of this tool, you can easily call, chat, and even email. Moving on to the usability of this software, I think that there is a slight learning curve when it comes to payroll functionality but still thanks to my team because they helped me efficiently walk through the process.
Pros
Onpay is really easy to use plus printing reports and even deriving employee information is quite easy. It is one of the most efficient and effective payroll software that we have been using all across our organization. This software has easily enabled us to categorize different departments of our organization in an easy and hassle-free way. The tool is really quick in terms of responsiveness which I really admire. Onpay has always been really helpful throughout we have been a customer. All our payroll-related queries are resolved with OnPay. All in all, this is one of my essential products for our company.
Cons
OnPay is providing excellent services. I have not faced any big issues while using this payroll program.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product, Great Support!
Reviewed on 24/07/2020
Direct Deposit for our employees is fantastic (I do not give anyone options, ever), the reporting...
Direct Deposit for our employees is fantastic (I do not give anyone options, ever), the reporting and paying of the taxes is huge. And if I mess up, OnPay is there for me!
Pros
The interface is simple, and the updates that occur have never caused any problems, but have added functionality that was missing in the very beginning (for example, scheduling a pay rate change). I also like the ability to import into QuickBooks.
I like that On Pay pays the taxes for us! Prior to moving to OnPay, I was constantly getting adjustments on on payroll taxes from the state of the feds - that never happens anymore.
Support staff is amazing.
The reports are good and getting better.
Cons
The reports are getting better - and recently new options have been added, so that is great. I
- Industry: Civic & Social Organization
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor Customer Service
Reviewed on 29/03/2022
My overall experience with OnPay was a nightmare. I can't overemphasize the terrible customer...
My overall experience with OnPay was a nightmare. I can't overemphasize the terrible customer service experience we experience with this company.
Pros
I didn't like anything about OnPay. The customer service was abysmal. The dashboard was cumbersome and convoluted.
Cons
The customer service is horrible. Payroll processing was the easiest feature. The reporting was inaccurate as well as running reports. The dashboard was not user-friendly or eye-ease.
Reasons for Choosing OnPay
It was the worse possible experience you could have with a payroll provider.Switched From
QuickBooks PayrollReasons for Switching to OnPay
I choose OnPay due to a referral.- Industry: Internet
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Super easy and very modestly priced
Reviewed on 24/02/2022
I'm primarily a web designer, who was thrust into the role of administrator as well. I have trouble...
I'm primarily a web designer, who was thrust into the role of administrator as well. I have trouble with paperwork, and OnPay has been a lifesaver. It's extremely easy to set up and use, and once set up, most features are automatic. Reports are easy to create and review as well, great for end-of-the-year admin and taxes, and reminders keep me on track.
Pros
Ease of use, automation and reminders. I love the fact that they take care of payroll reporting and tax obligations. Entering new employees is a breeze, and so is running the payroll.
Cons
After several years of use, I honestly couldn't find anything wrong with this service.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Easy to Use and Very Reliable
Reviewed on 24/11/2020
Every time I have had to call OnPay I have had a great experience.
Every time I have had to call OnPay I have had a great experience.
Pros
I love using this payroll software. The price is very reasonable, running weekly payroll is simple. Finding reports that I need is super easy.
Cons
Sometimes the employee profiles are difficult to navigate in order to look up or update info. It's not something that is prohibitive to the use overall though.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OnPay software worked well for microbusinesses with little knowledge about payroll and payroll...
Reviewed on 04/02/2020
I no longer provide payroll services or payroll tax preparation services to my clients. In an...
I no longer provide payroll services or payroll tax preparation services to my clients. In an environment where payroll tax requirements are rapidly changing, such as the new W-4 form, it is helpful for me to offload client payroll processing to a cloud-based payroll service provider. Yet, I can still occasionally check in to help clients if there are any concerns.
Pros
The software was very easy to use. I'm a CPA who converted my clients who process payroll to this software. The change went well. I received good support when I needed it. My clients, some of whom have very limited knowledge about processing payroll and payroll taxes, made the change and are doing well. Where support was required the OnPay staff worked with my clients, or with me to accomplish the goal.
Cons
This change-over was done in December to be effective with the new year. Sometimes there was some difficulty processing the first weekly payroll which overlapped both years, but was paid in the new year. Ultimately OnPay support helped us work through the issues.
Alternatives Considered
GustoReasons for Switching to OnPay
The price was less and the product appeared easier to use which was very important to my clients who only had 1 or 2 employees.- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great (probably the best) online payroll service
Reviewed on 06/12/2018
I really love this online payroll service. After a lot of research of a variety of payroll options,...
I really love this online payroll service. After a lot of research of a variety of payroll options, we moved from Paychex to OnPay a couple of years ago and it was absolutely the right move. I can't speak for large companies, but for small and medium sized companies I do believe this is the best, most reliable and most economical service available.
Pros
I run a small business and onpay is perfect for processing our payroll. Some of the features we love:
1) Easy to use interface
2) Employees enter all their own bank information, withholdings, etc.
2) Employees can log in to download their own tax forms, details of previous pay runs, etc. (I don't need to print or distribute these forms or information.)
3) Onpay takes care of all the appropriate taxes, etc.
4) Although I am on a biweekly pay cycle, I can run a payroll whenever I want. (For instance, I can make a separate holiday bonus run)
5) I can easily switch between paper checks or direct deposit if needed
6) It's easy to adjust an employees pay or add other categories of payment
7) Great customer support. Whenever I have had a question or needed assistance, I have had the answer pleasantly and quickly
8) It's a great value and you get what is promised. I don't get any emails asking me to purchase other services or upgrade or other things that I don't need.
9) The transition from our previous payroll service to Onpay was easy and seamless.
Cons
When I am out of the country, I have a hard time running payroll. I know this has to do with internet security, but I wish there was a straight-forward way to accommodate this issue.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Implement and Train
Reviewed on 29/01/2020
The customer service is amazing when you have an issue.
The customer service is amazing when you have an issue.
Pros
We recommend this software to our clients because of the ease of use, and inexpensive cost. The QBO integration saves hours of manual data entry.
Cons
The PTO accruals were not really straight forward
Alternatives Considered
QuickBooks Desktop EnterpriseReasons for Switching to OnPay
Ease of use and cost- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OnPay / ChaiOne
Reviewed on 25/06/2020
We can process our payroll whenever it is convenient for us and having OnPay process the taxes for...
We can process our payroll whenever it is convenient for us and having OnPay process the taxes for us is truly time saving for our small team. Every time we have a question, we utilize the Chat option and have received efficient customer service. If an issue requires additional research on their side, we receive answers very promptly. We are a very satisfied client.
Pros
The ease of use, cost, and customer service are what continue to be the greatest assets for our business in using OnPay.
Cons
Everything about our experience have been positive. No negatives from us.
- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great solution for payroll needs
Reviewed on 03/06/2022
Onpay has streamlined and simplified the tax filing and payroll processing side of running a...
Onpay has streamlined and simplified the tax filing and payroll processing side of running a business. It saves a lot of time and is easy to navigate.
Pros
Onpay takes a task that would normally be complicated and simplifies it while making the whole process very streamlined. The features and functionality make it easy to do everything you need to do.
Cons
Sometimes it is slow to load pages. The navigation to get to previous tax filings are a little bit confusing for client users.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OnPay satisfaction
Reviewed on 04/12/2018
The big problem solved over the previous provider experience is the quality of customer service....
The big problem solved over the previous provider experience is the quality of customer service. Instead of being handed from 'specialist' to 'specialist', and putting up with constant confusion, mis communication and errors, OnPay are just on it. When you talk or communicate with OnPay you communicate with a real person who knows their business, what your business needs, their software, and who won't stop working with you personally until you are completely happy.
Pros
Visually intuitive platform that takes what is a central admin process from functional to pleasurable.
OnPay offers simple, clear, visually attractive navigation for both the admins and the employees. Multiple reports options with the same visual simplicity and clarity, all easily sharable and usable. By comparison to the alternative payroll software we used prior, OnPay feels like its been designed by users, and not by accounting mechanics.
Cons
The OnPay software just works, if there are problems, or least likes, can't think of anything significant.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to Access Customer Service with Online payroll
Reviewed on 29/11/2022
I am able to pay my contractors via direct deposit and they are able to receive funds within 2...
I am able to pay my contractors via direct deposit and they are able to receive funds within 2 business days. This is a tremendous advantage for my business. I was willing to quit using Intuit which gave me ability to pay my people in 1 business day, but it was worth it for reasons stated below.
Pros
It was easy to Onboard contract workers.
Cons
I had to get used to 2 day direct deposits, formerly I had 1 business day direct deposit functionality with intuit. Also, it wasn't super intuitive on the "check date" when I try to do a payroll run with my 10-99 contractors. I think they should have a feature for paying contract workers that isn't actually called a "payroll run"
- Industry: Farming
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Payroll Done with the Least Amount of Problems
Reviewed on 31/03/2020
I have worked with accounting firms in the past. They are expensive and required more 'hands - on'...
I have worked with accounting firms in the past. They are expensive and required more 'hands - on' than was convenient. Hiring an accounting firm was always more expensive.
On Pay is a brilliant setup that is as easy-as-pie.
However, if I need any questions answered they are immediate with response and help.
Pros
Using the On Pay interface was very easy and logical. It took me no time to pay my employees. The format is easy to navigate and the setup is quite user friendly.
I like that I need not fuss with taxes and other payroll distributions. It is all done right here.
My employees get direct deposit and end of year tax documentation.
I get a running narrative of where I stand at anytime I wish, as pertains to payroll.
Cons
I have yet to find fault with On Pay. Any questions or help was very quickly offered.
Being in agriculture has its own areas of tax and qualifications, and On Pay was ready to go with what I needed.
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pleased with OnPay Service
Reviewed on 25/05/2021
Overall experience has been very positive. On the few occasions when I have had to contact...
Overall experience has been very positive. On the few occasions when I have had to contact customer service , response has been quick and accurate.
Pros
I like that it is easily accessible both on desktop and mobile app. It is very easy to use and once you learn the homepage, its very easy to navigate for items that you need.
Cons
I haven't been able to find too much about the service or site that I don't like.
Alternatives Considered
ADP Workforce NowReasons for Switching to OnPay
Price, service, accessibility, mobile access- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Make's Life Better
Reviewed on 25/05/2021
Pros
OnPay was a game changer for our company and has made the payroll process simple and pain free. The best part is that their customer service ROCKS and is full of helpful people. Very happy and plan to stay for a long time. Thanks!
Cons
Time Tracking App / where employees can login using an app from this platform. We currently use TimeStation
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best software to run payroll on your own
Reviewed on 28/01/2021
I love the customer service they onpay offers.
I love the customer service they onpay offers.
Pros
Payroll is usually a very complicated thing to take care of on your own. Since I’ve started using onpay, I can be on top of my own payroll with ease and simplicity. Onpay is always there to help me if I ever need.
Cons
None as of now. I’m really happy with the functions and the esthetic the system.