WebTitan Reviews

It's very effective
You have a great anti-spam at low cost
License by email is great
Filter rules is easy to use

Very hard to find my subscription (expiration)
Spam list is slow during daytime
Can't block recipient (If you delete a mailbox, but someone continue to send at this mailbox it count for 1 license)
UI only in english

The biggest pro I have is the app for laptops being off-network. I have tried many other products and this is a feature they had, said it works but it never did. I finally found an app that works and it works well. The other pro is many other products I used tried to stuff as many features in as they could, however for-getting the big picture is to filter internet traffic. WebTitan focusses on filtering the internet traffic and thigs seem to be designed around it.

The one aspect of the software is changing the dns setting in order to recognize user names.

It does work fairly well at keeping out spam, and the daily summary emails of what is in the quarantine makes it manageable.

The interface feels horribly dated and has not improved at all since we started using it a couple years ago. It reminds me of early cpanel iterations in terms of UI.

Also, the inability to manage what file extensions are blocked is a let down (be it add more, or let ones through that we need).

When using tis software in education, it can be difficult with blocks and filters. As an admin, you have to constantly add websites to black and white lists to block and allow a variety of different sites. As well as the usual block all that contain.....you can select individual sites, however with the function of adding a PIN for staff to allow then access to a site for an hour, this takes the workload off myself, but allows the teacher to get on with the task at and not disrupt the teaching of the student.

With the initial set up of the software, we had some teething problems, but the support staff were very useful in supporting the setup. The layout of the portal itself is a bit "all over the place" and not as logical as I would hope, but after a few clicks and getting use to the interface, you can do everything you need it to do.

We replaces an onsite Barracuda webfilter 410 with the WebTitan service and did not miss a beat.

What's not to like. No hardware to maintain, simple setup, more than adequate reporting, similar feature list to competitors.

Recently switched from an appliance system to WebTitan. I love the cloud setup!

If I had one thing I wish I could do, it would be to copy an existing policy to create a new one. In some instances I want to create a specific policy for a team with only one or two changes from the base policy. Would make it easier than having to recreate the whole thing each time.

Webtitan is a truly powerful and feature rich software. Some of its best features include the ease of setting it up, its ability to filter encrypted connections, the ability to filter specific url their fantastic customer support.

There's a lack of flexibility with the reporting.
Spam pass through occasionally.

The ability to monitor DNS traffic both onsite and remote locations. The ease of installation and the ease of management.

Would like to see better reporting tools and bulk download of logs.

The thing I like most about WebTitan is that it is extremely easy to use and configure. I like its' clear interface. It let us block malicious content and spam easily. It is no doubt an amazing product helping us a lot in kicking out harmful bad stuff. It is helpful in integrating with other network simply. I love its responsive support. Furthermore, in order to filter websites WebTitan is the best solution.

There is not anything to dislike about WebTitan as it fulfills all the needs of our company. I never face any problem whenever I use this product. It is a flawless app with lots of benefits. It has made my work easier for me.

Able to block sites that users should not access.

No cons, the software works great and is user friendly

I love the ability to utilize the remote agent to allow computers to stay under our company's web-filter policy while working remotely.

The only thing that we dislike so far is the fact that it can sometimes take hours for the policy changes to take effect.

I really like that WebTitan is working for me both for my work computer and my personal computer. It help me filtering the internet activities and blocking any suspicious traffic that my computer connect on. The GUI is really easy for a non technical user to implementing it in their system.

WebTitan support team is really passive and lacks of medium that they offer for us to connecting with them. I can only contacting them by email, and no other medium are available like phone number or live chat are supported. They should improve their support option.

Cloud based management with proxies onsite. Easy to change rules and allow one time access to blocked sites for approved use. Logging is good.

Remote users, laptops and home users are not protected when off company network. Relying on the proxy servers as dns servers works great when onsite. Has a hard time with Remote Desktop Servers, identifying users... these may be misconfigurations but we have not found an easy way for their WADA to break out RDS users.

It seems to work as advertised with very little management of it.

Troubleshooting through history is very limited. Without setting up a syslog server to send logs to, it only has it's history page to look through. Within this page:
- I can only filter by day, but not using a specific time range in that day.
- I cannot search by destination using the FQDN, although it gives the field
- I cannot filter by Effective Policy
- I can filter by user, but due to the setup on the site, much of the user shows up as Anonymous
- There is an export feature, from which I can use Excel to do my searches, but it only exports the records visable on that one page. With the amount of endpoints I'm using, that is only about 6 mins worth of logs.

Fairly simple setup, easy to use and maintain, effective, and customer service has always been great.

Sometimes users end up with multiple profiles in WebTitan due to the way roaming laptops work. That's not necessarily WebTitan's fault but it's still annoying.

Good experience from end to end. The Sales and Engineers went above and beyond to support implementation and set up.

Not quite as easy to set up as we'd like, but certainly well done once you get it going. The impressive platform, technology, and support services, alongside being Cloud-based and with an excellent roadmap for innovation. We would have no hesitation in recommending to other companies.

Very simple setup, migrating clients from the old service was extremely quick and on boarding of new clients is just as quick.
The reporting features are easier to configure and the information is presented in a much better format.
Content filtering includes the ability to block ad domains, granted this doesn't catch every ad site but enough that it makes a difference.
The best part is the free support. Tickets can be opened by a phone call or through a web portal. I've gotten rapid responses and quick resolutions to any request I've made.

I've really been racking my brain on this one and I can't thing of anything I, my company, or my clients dislike about this solution.

The software works behind the scenes, allows me to add sites I want blocked, or choose from lists generated daily (as spam comes in), and block them as desired. I also can release or whitelist based upon my desire to see more info from the blocked email.

Kaspersky has a bad reputation in the USA. I have sent a question to the company about this, but received no response to date.
This software uses their tools to do its work. Also, some emails I want to see come through, and then in the reply thread, an email that has passed to me gets blocked as the original sender replies to me. Then I have to look for it, whitelist it, (sometimes even copy / paste that email address in my approved senders list) to ensure the thread to continue.

Does it's intended functions, Does it very, very well, and requires minimal hands on time from IT staff. Overall, a highly satisfactory product.

Initial configuration can be a bit time consuming, but that's more due to the nature of the product and function than any deficiency in Web Titan itself.

Its easy to use . Web filtering is easy to turn on and off. User imports are simple too. Customer support is been good.

The reporting part is not nearly as good as Websense product was. Its not even close. . Also we cannot filter individual users for more than 1 ip address to bypass the filtering which is a big pain point for us.

Web Titan is used on our patron computers within the library. It is CIPA compliant, and once installed, it basically runs itself. It keeps people safe when using our computers and offers us the freedom to pick and choose what is blocked.

Paying our annual dues was confusing for the city clerk who mails payment by invoice instead of credit card.

It is very intuitive once it is all set up. The #1 pro is that it also blocks the wifi network. most types of software like this does not with out some complicated setup.

It has a few hiccups. Especially with the remote setup. The #1 thing I wish it did, and would be the only reason I would go to something else, is I wish it tracked Bandwith usage.

Configuration. It's easy to setup and it just works. We have a central internet port and all our traffic goes through this port. So our web titan looks at all the traffic passing through.

I would love to see domains blocked based on their age. If the domain is less than a year old block it.

Webfiltering and it works nicely with Linux. Web interface friendly and easy and friendly to use., nice reporting and real time activities.

It causes the application Linux operating system to freeze. I have to restart the OS but this happens on Vmware.

It works. Very stable. Very configurable in what we need it to do. Cost is extremely reasonable. User friendly.

Their doesn't seem to be a whole lot of updates or improvements since purchase. I would like them add new functionality and/or improve the usability/navigation.