Jackrabbit Gymnastics Reviews

Jackrabbit Gymnastics

4.6 (329)
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Online cheer gym management software

Overall rating

4.6 /5
(329)
Value for Money
4.5/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.7/5
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329 Reviews

J (Jason)
J (Jason)
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to learn and adapt

Reviewed on 01/11/2018

We use it for open class registration, online parents portal, event recording and registration,...

We use it for open class registration, online parents portal, event recording and registration, nand sales in the proshop. It's all good.

Pros

Customer Service is always available and when we run into a problem it's easily resolved.

Cons

There are so many bells and whistles. Honestly, we don't use it to it's full capacity but, even so it's far and away better than the others in the market.

Tabby
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Everything you need

Reviewed on 19/03/2024

I love the features and the immediate response and support that we get when there is a concern. I...

I love the features and the immediate response and support that we get when there is a concern. I love the frequent updates, which shows how dedicated Jackrabbit is to their customer service.

Pros

Jackrabbit allows us to keep all the information with in a push of a button. The ability to make spread sheets to manage budgets, billing and enrollments. Everything in one tool

Cons

Hard to make or have trouble making group or grouping for email purposes, can only do it with a class or family.

Madelyn
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Complicated and Arcane

Reviewed on 10/08/2021

Excellent customer service, always willing to help, but sometimes the solution to the issue or the...

Excellent customer service, always willing to help, but sometimes the solution to the issue or the desired function is just not available.

Pros

The best part about Jackrabbit is the fantastic, immediate, and readily available customer service.

Cons

Jackrabbit doesn't integrate classes and events calendar. We have to constantly look at two different views to manage our workflow and employee schedules. We have to create a Google calendar to keep it all in one view, which no one should have to do when paying for a top tier booking service like this. It's a major flaw.

Alternatives Considered

Mindbody

Reasons for Switching to Jackrabbit Gymnastics

Forced to by franchise owner
Rett
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Jackrabbit

Reviewed on 12/03/2024

Mostly positive. Any time I hear about an update I worry, because they roll them out too quickly...

Mostly positive. Any time I hear about an update I worry, because they roll them out too quickly and there have been many issues with updates not making our businesss easier- but rather harder.

Pros

Its pretty good with many features & myself and my staff are comfortable using it. The customer service is great.

Cons

There have been many significant rollouts/updates over the last few years that come too fast/too many close together, and that have been released before glitches were found. There have been times when these "updates" have cost my buisness money. I also do not like that they ask for ideas or feedback, but do not incorporate them. The attendance feature has needed an update for years!

Justin
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Pretty good program

Reviewed on 12/03/2024

Pros

the registration of children, ease of finding kids in the system, and some of the payment processing is easy

Cons

wish we could get the attendance system to be more in line with our curriculum and would text parents for us.

Jacqueline
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Useful But Room For Improvement

Reviewed on 18/03/2024

On the coach's side it is very easy to use, but as an administrator it can be confusing and...

On the coach's side it is very easy to use, but as an administrator it can be confusing and frustrating.

Pros

It is easy to use as a coach in terms of clocking in and out and taking attendance. It meets most of our needs and is somewhat straightforward. I like that it is easy to connect to a person associated with the business when help is needed.

Cons

It's not very intuitive and many of the features fall short of ideal. When issues or suggestions are presented to support staff they are often acknowledged and agreed upon but not actually addressed. The idea portal alone shows how much room for improvement there is, and the fact that some ideas have been voted on hundreds of times and years ago shows that improvements are made slowly if at all.

Aimee
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

THE BEST~ The most features and great customer service!

Reviewed on 12/03/2024

Wonderful customer service and always innovative.

Wonderful customer service and always innovative.

Pros

Jackrabbit has SO MANY features - and amazing customer service. I probably don't use all of the features they offer but very exceptional product. Been using them for over 10 years!

Cons

Not the least expensive but you get what you pay for!

Ruben
Overall rating
  • Industry: Arts & Crafts
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Class Management

Reviewed on 25/03/2024

The software provides most of the features we need to manage our classes, staff, payments. Our...

The software provides most of the features we need to manage our classes, staff, payments. Our experience has been great thus far with the product and the technical support we receive.

Pros

Class Management features, payments, website integration, Zapier integration

Cons

Lack of additional mobile friendly options to provide customer with access via mobile devices. Integration options with third party applications (Jackrabbit is increasingly adding more options which is great). It would be great to provide a way to track service requests from customers inside Jackrabitt, requests for make-ups, transfers, cancellations,with email or text integration. We currently manage this type of requests outside Jackrabbit.

Drew
Overall rating
  • Industry: Performing Arts
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Jackrabbit Review

Reviewed on 21/03/2024

Pros

I like how easy it is to schedule/set up new classes, and I like how easy it is to manage both employees and customers.

Cons

The fact that you can only automatically apply credit card fees if you use JackRabbit Pay.

Hayli
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MGC Kids jackrabbit user review

Reviewed on 12/03/2024

We love the people who work for jackrabbit. Jackrabbit works really well overall for our business.

We love the people who work for jackrabbit. Jackrabbit works really well overall for our business.

Pros

We love all of the user-friendly features in jackrabbit. It makes it easy for us to help our customers and for them to take control of their own accounts in many ways.

Cons

We are really struggling with the current options to integrate texting. Twilio has been a nightmare to work with although the jackrabbit team has been wonderful in assisting us through the process.

Amy
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Jackrabbit used for Homeschool Co-op Management

Reviewed on 21/03/2024

Pros

Needed a system that would be user friendly as an administrator, as well as for my staff and families. This system met those needs and more. The finance structure was easy to set up and is a great way to keep everything in one place to track what each family owes.

Cons

When families are paying for something, they have to go through so many steps to process their payment, it can become confusing and in some cases, the payment does not process because of incomplete steps.

Zoey
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Gymnastics Unlimited Jackrabbit Review

Reviewed on 12/03/2024

Pros

JR helps with almost all of our customer management from enrollment, absence and makeup management, customer communication and of course almost all of our tuition collection.

Cons

Occasionally we look for a feature within the software that we wish existed to help sync how JR relates to both the running of our gym and how we operate with customers. When this isn't something that exists we need to adapt how we want to do things.

Julie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent class management user friendly and great time saver

Reviewed on 13/03/2024

Customer service is amazing!!!!! Such friendly and supportive staff.

Customer service is amazing!!!!! Such friendly and supportive staff.

Pros

All information and classes available in one secure location

Cons

If children enrolled in a class that is multiple days and different costs each day it does not calculate correctly when they have a day that falls on a holiday. Cannot select different costs for each day for one class.

Stephanie
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

JackRabbit Gymnastics Review

Reviewed on 19/03/2024

It's been ok. I admit that I might not know everything JackRabbit has to offer but all in all, I...

It's been ok. I admit that I might not know everything JackRabbit has to offer but all in all, I think JackRabbit does a great job for our business.

Pros

I like that I am able to put most of the information that our company has in regards to our services in one place.

Cons

With the volume of the things we have, it can be overwhelming to navigate quickly when we need to find something.
I wish there were more automated services.
I would love to see more HR related things for the staff portal.

Zachery
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great program at good price

Reviewed on 13/03/2024

Pros

Easy to use and great snapshots of important info on homepage. Auto-pay is easy to set up and use. Has tons of options for different types of programs.

Cons

Website will stop responding during peek hours once or twice a month

Jaqueline
Overall rating
  • Industry: Arts & Crafts
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great platform

Reviewed on 12/03/2024

Great, and friendly to use for many of us. A good platform to organize your club.

Great, and friendly to use for many of us. A good platform to organize your club.

Pros

Easy to work with, a great platform to organized the club and services.

Cons

Would be nice task important have more friendly way to find under profiles to add new classes or camps without that much steps to add them

Tayler
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

God product to reach my clients

Reviewed on 25/03/2024

Being in marketing, jackrabbit has been a great source for me to use when needing to send emails in...

Being in marketing, jackrabbit has been a great source for me to use when needing to send emails in a fast and easy way.

Pros

Easy product for wanting to reach clients. Also nice way to keep clients information organized.

Cons

Can't think of anything. It's pretty easy to use.

Kylie
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Affordable professional program.

Reviewed on 21/06/2023

It’s been a fantastic experience, and I have recommended others to use it and referred others onto...

It’s been a fantastic experience, and I have recommended others to use it and referred others onto using it and helped other business owners with theirs.

Pros

It’s easy to learn how to use it, and it has so many features that make the business admin look professional. If I need any questions answers, I can either look in the question and answers guide, or I can contact Support and they arrange a phone meeting and always help to sort it out.

Cons

Sometimes I will set up certain functions and they don’t seem to always come through the other end. For example, I’ve asked it to pro rata classes but it doesn’t seem to pro rata all the classes that I’ve asked it to. It also does not send emails out to every clients as I have had issues with some parents not receiving emails.

Robyn
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great system!

Reviewed on 16/06/2023

Very positive. Aside from a few issues here and there it is a great system.

Very positive. Aside from a few issues here and there it is a great system.

Pros

Jackrabbit is very easy to use and there are many great features. My favorite is the billing & fixed fees system.

Cons

There is almost too many features sometimes. We do not use a lot of sections. We do also have issues with the system going down during the busiest times.

Julie
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jackrabbit review

Reviewed on 26/06/2023

Pros

Very user friendly. Easy to navigate. Makes my job easier. Customer portal is very user friendly too.

Cons

there are come features that could use improvement. there are tickets that are open that would make split billing easier on us.

Brooke
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly

Reviewed on 16/06/2023

Pros

User friendly! Easy to use and learn. Many different options for use and laid out well.

Cons

It has seemed to be system down a little more frequently than hoped recently.

Chaella
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jackrabbit

Reviewed on 22/12/2022

Overall, it’s a great program. It’s help with so much.

Overall, it’s a great program. It’s help with so much.

Pros

Jackrabbit has helped us so much with payments. We had quite a few families who were not paying on a timely manner or if at all. And now we don’t have that problem. We love have it organizes all the families information. I can access phone number, emergency contacts at anytime. Super easy online registration.Learning how to use Jackrabbit, was easy for the most part. But it has great “help” options when you run into something a bit more difficult.

Cons

I don’t have many complaints, other then, I wish that when I set up the columns on what I want to see on like on the all family page, that the columns would stay that way every time I went to the all families page (or all student page, or all classes page) their are some items on the columns that I don’t need to see every time, or if at all. And it’s just annoying I have to set them up the way I like every time!

Kaylie
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

JackRabbit is the glue that holds our company together!

Reviewed on 18/12/2022

We love jackrabbit gymnastics!

We love jackrabbit gymnastics!

Pros

We use this for everything. Special events, birthdays, fundraisers, trials, classes, make up classes, clinics. You name it we use jackrabbit for it. We never have an issue, and the parent portal is a great feature. We require pre-registration and payment for a Vance and jackrabbit is the reason we’re able to do that. Were able to easily send emails to confirm event enrollment, and to confirm payment. Updating billing info through the parent portal is easy, and running 750 tuition payments on a monthly schedule goes smoothly and quickly.

Cons

My only complaint about this software is that somethings require more clicking than they should. As well as the parent portal payments must be manually ran, instead of being automatically around when someone signs up for an event and inputs their credit card information.

Naomi
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy-to-use

Reviewed on 09/12/2022

The reports have helped us see enrollment trends & the financial reports

The reports have helped us see enrollment trends & the financial reports

Pros

Jackrabbit is easy to use. Billing is easy, managing classes is a snap. Customer service is outstanding! If I can't find what I need through help I can submit a ticket and customer service responds promptly.

Cons

That it doesn't automatically charge the card when customers enroll through the portal.When a student is marked as absent prior to class it doesn't show on the class roll report. We use printed & online attendance as a double check of which students are in the building. Closed dates show on the class rolls & internal calendar making it a bit tough to schedule make up dates.

Alternatives Considered

iClassPro

Reasons for Choosing Jackrabbit Gymnastics

The company no longer existed.

Reasons for Switching to Jackrabbit Gymnastics

Jackrabbit offered more features.
Zac
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good overall, a lot of room for improvement

Reviewed on 03/12/2024

Jackrabbit is still overall a good tool, it can be frustrating at times trying to find a report...

Jackrabbit is still overall a good tool, it can be frustrating at times trying to find a report that may or may not fit your criteria. The user interface feels clunky and the learning curve is steep.

Pros

Jackrabbit does a great job at class setup, you can go as granular or generic as you want. The parent portal is good for online payments. The fees for online payments are pretty reasonable as of the typing of this review. Our other users report that customer support is knowledgeable and responsive.

Cons

Jackrabbit has a lot of room for improvement in the below ways in my opinion:

-Providing an intuitive user experience
-Task and email automation
-The ability to filter on gym data from generated reports
-The ability to create custom reports
-User friendly and visually appealing reporting on gymnast skill progress (myskillchart is on the right track).
-Easy integration to 3rd party CRMs

Alternatives Considered

iClassPro

Reasons for Switching to Jackrabbit Gymnastics

It was the first platform we found when we were in our startup phase.