Birdeye Reviews

The ease as an agency being able to flip from one client to another; seeing everything in one dashboard; and definitely the online support has been amazing.

more technical than anything. making sure there are ? noted on the website to click with more details of what is needed.

Local listing management worked OK, but this is an extremely basic service that we could have gotten 100's of places.

Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support. They wanted us to work with their overseas teams to diagnose and fix bugs in their own product. Rude and combative customer support for the past 6+ months. Without a doubt the worst vendor we've worked with in our 12+ years in business.

It is very helpful for payment processing
It offers great reputation management
comes with a live chat feature

Well, Birdeye has lived to its promises and no issues.

The ease of the platform set up. I also really like the social media scheduler with AI capabilities

Cannot input graphic into email campaigns. App is not very robust.

Birdeye worked well enough for review management. I think that everything they do can be done in zapier or high level for about 1/10th the cost.

The contract states that it is 12 months. Ok fine. HOWEVER- it auto renews and they won't let you cancel until the next 12 months. It's worse than a big box gym membership. And guess what?? It's a total scam because once everything is set up in birdeye (which I did btw- not them), it's set and forget. Meaning- they are doing nothing to contribute to the value of their initial offering. Which is fine- but don't keep me hostage to some insane contract.

You can have all your channels linked in one platform, which makes really easy to manage

Sometimes it would take a while to get updates in some channels. Also the website layout could be improved

Birdeye is AI powered & has a good user reputation.
It has a 30 day free trial with no credit card needed.
I found it easy to use.

I found it has integration issues.
There was missing features.

Super helpful to have this tool keeping us in the loop with reviews coming in for our clients! Definitely a big time saver for us. It is also nice to get reports directly to the person who needs that information.

The platform is not a user-friendly as many of the other tools I have used. It took a while to learn to navigate to everything that I was looking for.

I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.

Nothing at the present time that is least helpful when utilizing Birdeye.

I like that Birdeye can be easily monitored and understood by most who use the platform. It is good to have all customers in one place when seeing what reviews came through, and I like have automated responses for the reviews that come through.

I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes, this software can be a bit buggy with connection to Meta (could be Meta's fault).

How easy it was to see residents responses.

No cons. I currently love everything about the product.

The all-in-one backend to manage all features is easy to use and streamlines the process. We also appreciate the one-on-one support we receive from our account manager.

I think the texting feature needs to be more streamlined for onboarding our customers. The pricing is extremely confusing and pretty high.

Everything can easily be managed, monitored, and updated in the platform.

It does seem to disconnect from social platforms more than I'd like. That is most likely on the social platform side though.

Effective and well run tool to drive online reviews.

Had a billing issue that has since been resolved.

Birdeye is an end to end solve for a large suite of products. It is also very easy to use.

Unfortunately we are having a number of issues around businesses that are not brick and mortar businesses. It would be great to see the capacities for remote businesses expanded.

They have an amazing customer support. Helpful email help

Sometimes the dashboard doesn’t read true.

I love that we can see what our customers are liking, and that we can see what we can improve on as well.

It sometimes logs me out, but it is easy to log back in!

Easy texting and get notifications very quickly!

Logs me out every time I leave work for the day!

We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic.

The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site.

Easy to use, and fast. Really helps with organization.

Was a little confusing at first but we figured it out quickly.