Birdeye Reviews
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664 Reviews
- Industry: Public Relations & Communications
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Birdeye makes it easy to keep reviews in one place
Reviewed on 27/06/2023
Because it is complicated for field service specialists to constantly check checks, Birdeye's...
Because it is complicated for field service specialists to constantly check checks, Birdeye's perspective is very valuable. The busier the group of guys is, the less likely they will be to be slow to ask for a check, because Birdeye makes it easier for the specialists as they deliver what is required. Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of less than 5, I want you to be able to get started immediately. Birdeye brings everything together in one accessible place plus it tells me about new releases. We have recently become registered with Birdeye, however, we can already see a distinction.
Pros
This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer.
Cons
Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should.
Response from Birdeye
Thank for leaving Birdeye a review.We appreciate your business and support!
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
BirdEye Is The Perfect Solution For Any Agency Working With Multi Location Clients
Reviewed on 03/06/2024
Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This...
Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to growing a businesses local SEO presence. The list goes on. I highly recommend BirdEye to agencies and businesses.
Pros
AI Functionality
- Summarizing reviews
- Review responding
Ease of use
- Bulk uploading contacts for review generation
- review monitoring
- Local listings
- Super effective reporting that does not take too much time to generate for effective presentiations
Cons
Cost. This product comes at premium price.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Absolute Nightmare
Reviewed on 10/06/2024
Pros
Local listing management worked OK, but this is an extremely basic service that we could have gotten 100's of places.
Cons
Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support. They wanted us to work with their overseas teams to diagnose and fix bugs in their own product. Rude and combative customer support for the past 6+ months. Without a doubt the worst vendor we've worked with in our 12+ years in business.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Birdeye is Great!
Reviewed on 04/09/2024
My experience is great. It’s easy to use. It is a great way to stay in contact with our customers...
My experience is great. It’s easy to use. It is a great way to stay in contact with our customers through text. As well as, sending links to customers to leave us a review.
Pros
Birdeye is easy to use. It has an app, which is super helpful.
Cons
I can seem to get the app to show me when I have notifications.
- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Activating permanent monitoring of our social media accounts
Reviewed on 26/07/2024
Birdeye has greatly supported our efforts and enabled us to improve our social media presence. It...
Birdeye has greatly supported our efforts and enabled us to improve our social media presence. It is great that it removed inappropriate comments immediately and also helped those interested get a direct answer to their inquiries and directed them in the right way to get more information.
Pros
Birdeye brings all the capabilities together in one place. I loved its ability to ensure the quality of our posts and enable us to quickly sort out the rationales and get rid of any unwanted comments. It is great that Birdeye enhances our continuous monitoring and control over all our accounts. I love the ease of formulating multiple types of responses to suit all the expected comments. The reports are very useful and cover a lot of details efficiently.
Cons
Everything is easy with Birdeye after successfully integrating with all the social media platforms we use.
Response from Birdeye
Thanks for leaving us a great review! We appreciate you choosing Birdeye.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Reputation Management System
Reviewed on 12/03/2024
My overall experience is that it has helped me and my clients out a bunch.
My overall experience is that it has helped me and my clients out a bunch.
Pros
I like how it is super easy to use for myself but also for my clients coming from an different agency, it is very easy to explain but also fun to use at the same time. Being able to customize requests while also creating QR codes and responding to reviews is super helpful! The customer service is also supper attentive and being able to send my clients over to the support team at Birdeye I have never waited longer than a couple of days. Client is always satisfied!
Cons
None really, I do think the site speed could be a little faster.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great For Agencies
Reviewed on 18/01/2024
I think its been a good platform to save time and I feel confident that I can train almost anyone...
I think its been a good platform to save time and I feel confident that I can train almost anyone how to use it.
Pros
I like that Birdeye can be easily monitored and understood by most who use the platform. It is good to have all customers in one place when seeing what reviews came through, and I like have automated responses for the reviews that come through.
Cons
I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes, this software can be a bit buggy with connection to Meta (could be Meta's fault).
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review Management Simplified
Reviewed on 27/03/2024
Pros
Ease of use, customizable campaigns and incredible customer support!
Cons
Review notifications can sometimes become disconnected, must then be reconnected to in order to be notified of when reviews are received
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Birdeye Review
Reviewed on 20/09/2024
Its helpful that you can post & schedule everything for all your social media sites.
I liked the...
Its helpful that you can post & schedule everything for all your social media sites.
I liked the all in one dashboard.
The customer support was good.
Pros
Birdeye is AI powered & has a good user reputation.
It has a 30 day free trial with no credit card needed.
I found it easy to use.
Cons
I found it has integration issues.
There was missing features.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Birdeye review
Reviewed on 19/09/2024
My overall experience is very good and pleasant
My overall experience is very good and pleasant
Pros
Birdye is very easy and convenient, makes getting reviews more effective
Cons
there is not much to dislike. sometimes it does not load properly but i enjoy the app
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Product Out
Reviewed on 11/03/2024
I would highly reccommend this product to all business.
I would highly reccommend this product to all business.
Pros
How easy it was to see residents responses.
Cons
No cons. I currently love everything about the product.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My experience with the Review Reputation Platform from Birdeye
Reviewed on 03/06/2024
Pros
The ease as an agency being able to flip from one client to another; seeing everything in one dashboard; and definitely the online support has been amazing.
Cons
more technical than anything. making sure there are ? noted on the website to click with more details of what is needed.
- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Why Get Birdeye?
Reviewed on 13/09/2023
Whenever we have questions and need help they are always there. 1 click away for my questions. The...
Whenever we have questions and need help they are always there. 1 click away for my questions. The ease of use of their platform is what makes them great. Very satisfying result!
Pros
Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish.
Cons
Not all company are perfect but they will try their best to help your company.
- Industry: Construction
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Birdeye to the Rescue
Reviewed on 04/08/2023
Birdeye's like that trusty pickup truck that never lets you down. Sure, it might take a minute to...
Birdeye's like that trusty pickup truck that never lets you down. Sure, it might take a minute to figure out all the bells and whistles, but once you do, it's a smooth ride down the digital highway. With chatbots, live chats, customer reviews, we get all that we need. Our company has benefitted greatly when it comes to using Birdeye.
Pros
Birdeye shines when it comes to customer engagement. The chatbot and review generation tools have dramatically enhanced our interaction with customers. Plus, the dashboard offers a clean and organized view of all customer messages, a real plus. There are several pluses we've experienced so far.
Cons
The user interface is not exactly user-friendly, especially at the beginning. It can feel a bit like walking through a new city with no map or guide. However, with a bit of time and patience, you'll learn your way around. In addition, the customer support is Grade A so they helped us.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent consumer facing experience.
Reviewed on 14/06/2023
Overall, we are very happy with what Birdeye offers.
Overall, we are very happy with what Birdeye offers.
Pros
We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic.
Cons
The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site.
Response from Birdeye
Thanks for taking the time to leave us thorough feedback. We appreciate you choosing Birdeye!
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good experience
Reviewed on 10/01/2024
I love everything about birdeye and the technical issues I have had have been solved by the support...
I love everything about birdeye and the technical issues I have had have been solved by the support team. They are awesome and I can’t say enough about them
Pros
Love birdeye. Some small things I would like to change but overall great company and more importantly great customer service
Cons
Having to chat live w support for healthcare providers to get healthcare listings added. Also not having Apple Maps categories listed in the initial setup.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great Comprehensive Platform
Reviewed on 09/01/2024
Pros
Birdeye is an end to end solve for a large suite of products. It is also very easy to use.
Cons
Unfortunately we are having a number of issues around businesses that are not brick and mortar businesses. It would be great to see the capacities for remote businesses expanded.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Had to add another review!
Reviewed on 06/03/2024
My experience has been excellent! Much more user-friendly than say, Google review.
My experience has been excellent! Much more user-friendly than say, Google review.
Pros
Adding another review as my resident's state they love the BirdEye platform.
Cons
None at the moment. Birdeye is great. I'll let you'll know if there's any changes/edits I think may be useful.
- Industry: Mining & Metals
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bad company which is made worse by bad customer support
Reviewed on 07/07/2023
Their people are not trust worthy and their support is very bad. They blame internal mismanagement...
Their people are not trust worthy and their support is very bad. They blame internal mismanagement for their problems and I'm sure that's correct. Just making people aware to avoid making the same mistakes as me and others.
Pros
Nothing, poor choice on my part. This company portrayed itself to be something it isn't, an honest company. Not a reputable outfit. Plenty other better options out there for which people can choose.
Cons
Their services and support for those services are unbelievably poor
Response from Birdeye
Hi,
I apologize for the experience you have faced. Can you please email me at [email protected] with your account details so I can help resolve the situation for you as soon as possible. I am here to help. We look forward to better serving you.
- Industry: Construction
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Multifaceted Solution for Digital Customer Engagement
Reviewed on 04/08/2023
Birdeye is an efficient, comprehensive solution for businesses seeking to streamline their online...
Birdeye is an efficient, comprehensive solution for businesses seeking to streamline their online customer engagement. Their versatile chatbot seamlessly blends into any website, facilitating smooth user interactions. The intuitive dashboard presents a clear, central hub for tracking all customer correspondence, making Birdeye an effective choice for businesses keen on advancing their digital customer service front. We have seen great benefit from using Birdeye.
Pros
What I appreciate most about Birdeye is its robustness as a communication platform. The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer interactions. This ability to combine engagement and tracking into a unified interface results in a remarkable increase in efficiency, allowing us to respond quicker and more precisely to our clientele's needs.
Cons
On the slight downside, Birdeye’s comprehensive nature may initially come off as overwhelming. Its multiple features demand a certain learning curve, which may be time-consuming for newcomers. Further, occasional lags in the chatbot responses can sometimes compromise real-time customer engagement. A bit of refining to the software's speed and user interface could enhance the overall user experience, making Birdeye an even more formidable force in the online customer engagement realm.
- Industry: Construction
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An Integral Tool for Modern Customer Interactions
Reviewed on 04/08/2023
Birdeye stands out as a powerful software for managing and enhancing online customer relationships....
Birdeye stands out as a powerful software for managing and enhancing online customer relationships. Its superior chatbot technology aids in dynamic customer interaction, while the comprehensive dashboard effectively consolidates customer messages. For businesses striving to modernize their digital customer service, Birdeye offers a remarkably reliable and practical solution.
Pros
One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly dashboard. This feature not only saves time but also enhances our ability to make quick and informed decisions. Coupled with its interactive chatbot, Birdeye has proven to be an invaluable tool in elevating our customer service to new heights.
Cons
Despite the numerous advantages, Birdeye is not without its challenges. For beginners, the numerous features can be somewhat daunting, leading to a steep learning curve. Despite these minor hitches, the comprehensive features and reliability of Birdeye make it a worthwhile investment for any forward-looking business. The customer support came alongside every need quickly.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easily Mange Reveiws
Reviewed on 11/03/2024
Pros
User-friendly Interface
Intuitive design
easily integrates with other platforms
Cons
A little clunky for our application
Mid-high price-point
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Birdeye is a lifesaver for our team
Reviewed on 03/07/2023
Pros
Birdeye truly stands out as an exceptional platform! Since switching from another reputation management company, our company has been overwhelmingly satisfied with the unparalleled care and support offered by the remarkable Birdeye Team! The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist. The experience was like night and day compared to our previous reputation management platform.Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our online reviewers. The impact has been tremendous, and we couldn't be happier with the results!
Cons
We do not have any issues so far with Birdeye.
Response from Birdeye
Thank you for your wonderful review!
- Industry: Industrial Automation
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Frauds
Reviewed on 21/11/2023
Bad. Unable to close account.
And they lie about the roller over. Never agreed to another 12 months
Bad. Unable to close account.
And they lie about the roller over. Never agreed to another 12 months
Pros
None. Would not recommend they are impossible to leave from
Cons
Still trying to charge another year. Supplied my recording re sign up and this was from a year ago.
Did not notify on the roll over and I missed out by a few day.
Would not recommend at all be very careful.
Response from Birdeye
Hi Craig,
I apologize for the experience you have faced! i want to assur eyou that I am here ti help and find a solution for you as soon as possible. Please email me at [email protected] so we can identify your account and resolve this matter promptly.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Review negatives and feedback and try to improve the image of the company
Reviewed on 27/10/2023
Pros
-A good way to mange your reviews.
-Good ways to contac your customers and find what bothers them,
-Imrpove your customer experience by finding out what they think about you.
Cons
Just that you hace to share the credentials instead of granting and removing it with an admin account.