--- description: If you're in a hunt for the best solution for your business, learn what Birdeye has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Birdeye Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/3873/ai-marketing-tools/software) > [Birdeye](/software/112535/birdeye) # Birdeye Canonical: https://www.getapp.sg/software/112535/birdeye Page: 1 / 29\ Next: [Next page](https://www.getapp.sg/software/112535/birdeye?page=2) > Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox. > > Verdict: Rated **4.7/5** by 702 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Birdeye Automates website conversations around the clock, delivering instant responses and engaging visitors even outside business hours. Seamlessly qualifies leads, books appointments, and gathers contact information without requiring pre-chat forms. Enables effortless handoff from AI to live agents, ensuring smooth transitions and comprehensive support. Organizes and manages multi-location conversations through a unified inbox and customizable workflows. Offers a branded and customizable chat experience tailored to each location or business style. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 702 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Mexico, New Zealand, Puerto Rico, United Kingdom, United States ## Features - 2-Way Messaging - @mentions - AI Copilot - AI Writing Assistant - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Audience Targeting - Augmented Analytics - Automated Publishing - Automated Responses - Autoresponders - Benchmarking - CRM - Calendar Management - Campaign Analytics - Campaign Management ## Integrations (113 total) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... and 98 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Marketing Tools](https://www.getapp.sg/directory/3873/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.getapp.sg/directory/3873/ai-marketing-tools/software) - [Feedback and Reviews Management Software](https://www.getapp.sg/directory/575/feedback-and-reviews-management/software) - [Reputation Management Software](https://www.getapp.sg/directory/873/reputation-management/software) - [Live Chat Software](https://www.getapp.sg/directory/561/live-chat/software) - [Customer Experience Software](https://www.getapp.sg/directory/601/customer-experience/software) ## Alternatives 1. [Brand24](https://www.getapp.sg/software/101485/brand24) — 4.7/5 (254 reviews) 2. [Trustpilot](https://www.getapp.sg/software/113149/trustpilot) — 4.5/5 (1202 reviews) 3. [GiveMe5.ai](https://www.getapp.sg/software/182703/grab-your-reviews) — 4.7/5 (86 reviews) 4. [Hootsuite](https://www.getapp.sg/software/20432/hootsuite) — 4.4/5 (3795 reviews) 5. [ReputationStacker](https://www.getapp.sg/software/2071031/reputationstacker) — 4.9/5 (43 reviews) ## Reviews ### "Great to get real time compliments via facebook and google from customers\! our managers love it." — 5.0/5 > **John Regan** | *24 September 2019* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: The real time alerts, when a customer rates us on Google\! > > **Cons**: It was a bit slow to intergrate with our self storage software. > > fantastic. Everyone is personalable and knowledgeable. ----- ### "Great improvement in our reviews\!" — 5.0/5 > **Lisbeth** | *4 September 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback. We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...) > > **Cons**: The one thing that would greatly benefit us is more support with being able to verify our listings like our Google My Business pages. > > Customer support is very responsive and helpful. Our review volume has increased and we have seen a higher volume of positive reviews. The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation. ----- ### "Stay away from Birdeye\!" — 1.0/5 > **Jaro** | *1 May 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Unfortunately, there was nothing I genuinely liked, as the results didn’t meet expectations. The promises weren't fulfilled. > > **Cons**: They made big promises but delivered poor results. It felt like empty talk with no real value. Birdeye is simply bad\! > > Stay away from Birdeye\! It was a complete waste of time, energy, and money. Disappointing from start to finish. ----- ### "Review Management" — 5.0/5 > **Jessica** | *27 May 2025* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Sending out automated review requests and utilizing AI to respond to reviews, the AI feature helps specifically with Negatives, also\! > > **Cons**: The customization of multi-locations within one account could be better, one account with multiple locations are only sending the primary logo > > Great system for online review management, highly recommend utilizing the integrations and auto responses for a seamless online presence\! ----- ### "Our Time with BirdEye" — 5.0/5 > **JC** | *2 September 2025* | Construction | Recommendation rating: 9.0/10 > > **Pros**: The ease of viewing reviews, the simple dashboard, and responsive customer service stand out to us for what we do as a business > > **Cons**: Some technology pieces should be modernized, especially with AI innovations shaping the future. since things are moving so quickly it would be best to catch up with the newest AI > > Easy to use and customer friendly; our company relies on it daily across all our locations in florida and in Texas. we find it helpful for our understanding of our customer interactions and perfecting the customer service experience ----- Page: 1 / 29\ Next: [Next page](https://www.getapp.sg/software/112535/birdeye?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/112535/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data