Factorial Reviews

What I like most about Factorial is obviously how user friendly it is for our employees, our team managers and ourselves as administrators. This is not only useful for organising fair time off for holidays but it also allows team members to check in on who and when fellow colleagues are here - therefore helping them plan projects etc. The social side: making visible different events on the dashboard such as team outings, birthdays, events etc..

How we currently are using Factorial, all the features are apt for us.

A lot of features and options for HR management.

Factorial has a lot of features and options, however it is very hard to use and implement. The customer service is one of the worst I have ever encountered: they simply do not reply to anything. It was very hard to schedule a meeting with their sales team in order to get a proposal to start working with them. That was almost 3 months ago and I still did not receive the proposal.
Also, they have good features, but it is hard to implement and start working, and since customer service is so bad, I'm not even sure how we'd set them up.

To be honest, they have improved a lot since the last time I used the platform.
Probably the part I liked the most was the Employee profile

The platform was not very estable when you have too many employees on it. But I used few years ago, I am sure that they have fixed a lot of the old issues

the UX/ UI, how easy is to start with setting and documents to be uploaded.

When a release is done, we experience several bugs and then we need to figure our what happens.
Time tracking, we can't add different work schedules, besides 40-20 hours, e.g. we don't have m-t full day and Friday half day.
Signature process som time is quite complicated,

I know all this things are a work in progress, and so far I really like / love your solution!

All in one HR software, covering everything we need to manage our HR process. Easy time clock and time tracking, PTO, evaluation performance, documents, and digital signature.

It's easy to use and intuitive. Had to contact support to integrate with other APIs, but they were really helpful.

- It's really great place to engage with all employee plus to manage their track records & attendance. We can easily apply for leave application without writing big emails.
- you can have working schedules & employee profiles up to date
- you can manage payroll & holiday calendar + really useful place for survey

sometimes it takes ages to load but might be server connection issues

I like Factorial as it's a very simple and intuitive software. From the employee perspective, I think it's pretty valuable because all the documents are arranged in an orderly manner, and it's possible to upload files both from laptop and mobile devices. The dashboard gathers all the relevant information in one place so it's super easy to stay up to date with the events of the company.

I haven't tried yet the integration with LinkedIn because Factorial is currently working to release an update, and I am really curious to examine this aspect (as a marketing executive, it's important to me that I can link the two platforms in order to enhance employee engagement)

Time tracking and Time off management
Easy to use

In the TASKS section when you create a form you can't decide the order of tasks

Its simple and user-friendly UI is its USP. Also, it has a good leave tracking system.

Initially, this software didn't allow adding 2.5 days of leave into employees' accounts. But later they fixed it.

In this software I really appreciated its simplicity and its pleasant and aesthetic design it is easy to use and to administer

The customer service is not professional otherwise at the level of the software itself there is no problem

Very easy to use, good UI/UX, very clear with permissions, easy to roll out.

Nothing to say here.

This software is great for getting HR setup and organized. It is easy to use and covers all of the basics and then some.

The one thing I would have liked is a page for Notes or personal remarks. Also a portion for performance reviews and/or appraisals.

Easy to use and very complete for the necessary HR tasks.

The vacations days usage is only set to the american/english experience.

First and foremost, the Absences Manager saves the day. We are able to manage all of our team's absences, holidays, and sick days from a single location, and our calendar is kept up to date in real time. No more endless emails, back-and-forth phone calls, or spreadsheets. One of my clients had to deal with the unexpected sick leave of a team member recently. They were able to easily update the team members' documentation and the company calendar, making the process much easier and allowing the team to continue without interruption.Second, the payroll function is excellent. It automates payroll, taxes, Social Security, and many other processes. As a result, Factorial will take care of the paperwork while we can concentrate on other important tasks. Before automatically creating the contract for each employee, the database synchronizes and applies the necessary conditions. Both myself and my customers have benefited greatly from this.Factorial has been an excellent tool for both myself and my customers overall. We've been able to streamline our HR processes and concentrate on what really matters.

I've been using Factorial as a freelancer for a few months now, and I've noticed some issues that make it hard for me to fully recommend it. The lack of adaptability in some HR tasks is one of the most serious issues I've encountered. For instance, although Factorial provides a variety of pre-built workflows and templates for common HR tasks, it has been challenging to adapt them to my specific requirements. My inflexibility has sometimes necessitated time-consuming and frustrating workarounds.Factorial's support is another issue I've encountered. Even though they provide a variety of support options, including phone, chat, and email, I've found that it can take some time to get a response. When I'm dealing with a pressing issue that needs to be resolved quickly, this can be especially frustrating. For instance, I recently ran into a problem with the payroll system, which caused a few payroll errors for my employees. I asked for assistance from the customer support team, but I didn't hear back for several days. When I finally received a response, the agent was unable to resolve the issue and referred me to a different team, extending the process even further.

One of the best aspects of the Factorial app is its handy Dashboard. This provides a great helicopter view to senior staff with regard to identifying many activities such as upcoming events, pending tasks, upcoming holidays, and community posts. The Dashboard is in blocked shape with enlarged text, which helps users to quickly capture the eyes of the user without missing any activity! Furthermore, the users can easily install many user-friendly applications that integrate with Factorial through a few clicks. Some of the great features you can enjoy using these apps are Goals, reviews, surveys, training and etc. Another superb plus point is users can integrate the mailboxes, including outlook. If somebody thinks this is an exaggeration; I must tell you that you should try their free version before purchasing this! You will surely be mesmerized by your output!

So far, I did not experience any issues, since I have been using limited features yet but there are many other areas to capitalize on. There are abundant capabilities this App has but I am yet to experience any misbehaves of this app. In a nutshell, there are literally zero issues for me as of now!

What we like the most was how easy is understand the platform and used. There´s no one who can not be able to find what they need or registered in the platform.
How easily is complete the payroll process and how attent are the payroll staff.
That i can use the platform for more than just one use, as example: payroll, recruitment, as documentary, to share documents with the employees, etc...

What i like least is that in the lead product that i think is the payroll i mis some usabilities as do changes directly in the payroll when are ready, like last minute changes that make the process return to scratch. Will be more easy if i can do it online.
I really miss create differents document folders. I think that right now you have it but it´s a differente package.

it's easy to use. to ask for a free day it's quick, because your manager receive an alert to be approved or denied, you can control the schedules of all the employees, vacations, the exact hours an employee has worked. Also, all the information of all the employees in one hand.

I think it is necessary to find another way to control attendance, either by synchronizing with a work tool to avoid forgetting to record worker attendance. In my case, I had to set a daily alarm to remember to fill it.

It is easy to use and as the administrator it is easy for me to see if employees are clocking in their hours and chase them if they are not. Also if one forgets to clock in one day it is easy to fill in the hours afterwards. I believe the payslips and time off work well (from a friend who uses it in his company) but we have our own system internally so I do not use this personally. Also when I have had an issue client services get back to me very quickly.

Can´t think of anything that I do not like about it.

The day-to-day operational features are easy for users and administrators. Eg. clock-in, time off, employee directory, org chart, viewing and sharing documents, announcements, etc.

The product is still in its early stages. It needs more depth regarding employee historical data (eg. changes of position and manager). The reporting could be a bit more automated but the Customer Success team has been very useful to guide regarding any doubts.

We use Factorial for
Time tracking
holiday compensation & tracking
Team availability & holiday schedules
Office information
Those features we are using are working very well and are very easy to use, as an end-user but also on the administration part.
Using a cloud-based solution is definitively the best approach.

We have seen some periods where the application was out-of -service
We need to be able to add hours of holidays (for compensation of extra-hours) and the product is limiting us to half-days

Support team, easy to use... I think FactorialHR hasn't thousands of functionalities, but those that are included just do the job. Price per user and functionality is definitely a great value.

It lacks some automation flows but since they implemented integration with Zapier it's almost solved.

Factorial is one of my favourite HR tools because it streamlines administrative tasks and is easy to learn and utilise. HR managers will appreciate the time and energy savings brought about by the system's streamlined capabilities in areas such as recruitment, onboarding, time tracking, time off management, and performance reviews. Moreover, I like how it helps admin save time and energy so that they may prioritise what they do.

Factorial's lack of HR-specific functionality is a major drawback for our team.

One of the functionality select the most is the time tracking. In Spain, it is mandatory by law to keep a daily track of attendance of all employees.With factorial, it is very easy to clock in and out with riyal times, and not some predefined timeslots.

I did not find it very easy to integrate factorial with other tools to control all the resources, like action plans, trainings, and so on.

Cheap and very budget-friendly. ok for small headcount

I used the free version before they charged for the service. It was developed outside the UK (spain) so some parts weren't translated well. It wasn't able to handle shifts and varying patterns and was very basic.

Nice UX/UI
Mobile App
Scalable
Strong product

Payroll is too separated from SaaS
This is something that 80% of the times is a bad thing, on the other 20% it is nice to speak with a profesional partner who owns a strong legal payroll background