3 reviews
Overall rating
5
/
5
Value for Money
5
Features
4.3
Ease of Use
4.7
Customer Support
5
100% recommended this app
3 reviews
Darío V.
Industry: Computer Software
Company size: 13-50 Employees

The best solution for loyalty program implementations

Used Daily for 6-12 months
Reviewed on 05/03/2020
Review Source: Capterra

The application is very responsive at all times and has been designed for scalability, which we've never have had the need to do since the default configuration is more than enough for our customers' user base.

We've implemented this solution with several clients and it's been a really quick and easy solution that has kept our customers happy.

Pros

This is an ideal solution for companies that seek to complement their current e-business / CRM / ERP with a loyalty program without breaking nor the bank nor their current functionality. Every possible scenario has been thought out: campaigns with a set range of dates, rewards that depend on the client's loyalty level, segmentation of clients based on their number of points, rewards exchanged, number of transactions, etc.

It's really easy to integrate with existing front-end solutions and has an admin panel that helps defining and dynamically changing levels, client segments, points-reward conversion rates, and also look at each client's transaction history, solve attribution problems, etc, effectively treating the loyalty program as an external module of their main software.

Cons

There have been two main misunderstandings about Open Loyalty so far: that it's free (because of the "Open" part) and that it's an out-of-the-box solution.
The development version is indeed free and serves the purpose of allowing the construction of a quick proof of concept of the implementation, when the online demo is not enough for an evaluation of the product.

The idea that this product would be a solution that could be configured and just published to the world is a little off. This product serves all purposes and can be easily integrated (through JSON requests) with any existing front-end that can be extended, be it the front-end for the acquisition of points or the one for exchanging them.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Pranesh K.
Industry: Marketing & Advertising
Company size: 13-50 Employees

Open Loyalty is Great!

Used Other for 1+ year
Reviewed on 16/03/2020
Review Source: Capterra

Pros

Easy to scale and customise.
Very good support
Easy to integrate the technology

Cons

Could have a larger range of generic features

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Eric P.
Industry: Computer Software
Company size: 13-50 Employees

Morden / Safe / Customizable Loyalty system

Used Daily for 2+ years
Reviewed on 30/10/2018
Review Source: Capterra

Pros

Open source
Easy to use
Great community
New features are updated frequently
Cost effective

Cons

Your tech team need to have a big experience with PHP and Docker

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10