Your.Rentals Reviews
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98 Reviews
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent software to manage your listing across multiple channels
Reviewed on 25/06/2019
Pros
- Easy to manage your listings across different booking channels
Cons
- It would be good to add more functions and better pricing for property managers
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Your.Rentals has the perfect customer service
Reviewed on 31/08/2022
My God.... Amongst all the booking sites, Your.Rentals has the best customer service they are too...
My God.... Amongst all the booking sites, Your.Rentals has the best customer service they are too fast to act and they are restless untill the issue is resolved. Payment is always on schedule.
In other words I would recommend Your.Rentals to everyone meet.
Pros
Alerting me no coming bookings. Payment procedures are just perfect.
Cons
Updating my availability every month. Nothing much.
Sometimes when a guest use messages on this platform I hardly get it ad the same applies to me as a host.
Response from Your Rentals
Thank you Miiro for your compliment. We also take note of the messaging issue you mentioned, and we are working on it to improve this. Stay tuned!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
All the lights seems to be on!
Reviewed on 16/12/2020
3) So far we never got any payment for guests who stayed in our properties.
4) Managing payout...
3) So far we never got any payment for guests who stayed in our properties.
4) Managing payout methods would be easy if we could receive a SMS code which we applied for over and over but never received despite they have the correct number.
5) We sent several emails, never got 1 reply except for advertising.
6) There is no free calling number from NZ for customer service, if they have such a service.
Legitimate or not this company seems totally internet based and human resources are probably very limited. In today's world customers dealing with computerised systems loose confidence and need stronger and easy-to-access human customer supports.
So not getting paid is not good after we delivered the service, having no contact, no replies make us wonder why do we need to bother with another unreliable, unresponsive, untrustworthy and inefficient sub contractor.
Pros
Easy to use at first glance and the software seems pretty simple. They give you all the right advices.
Cons
1) It doubles up with other partners such as Expedia, Booking.com or Airbnb adding taking a few more dollars out of the host's profit.
2) It tends to block other calendars using the bugged and inflexible Ical calendar software which has already created too many double bookings.
3) They let you go live online and start taking bookings without making sure that you have a valid registered payout method. If this is not fraudulent, it is a grave lack of professional ethics.
Response from Your Rentals
Thank you for taking the time to write us the review. We have further investigated your case and understood that the delayed payment was due to the missing information from you in the payment registration. Our customer support had reached out to you and had resolved the issue. We are happy to see that you have got your payment.
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Your.rentals - different channels managed in one software
Reviewed on 07/09/2022
Pros
What I like the most with this software is that you can advertise your rental place on different channels like: booking.com, agoda, Tripadvisor,expedia etc. and you are able to manage everything through your.rentals. You can also sync your calendar with other sites, which is pretty handy.
Cons
I would like that there is also your.rentals app, that would be great. Hopefully it would come soon.
Response from Your Rentals
Many thanks for your feedback, Roza! We are happy to see that our channel manager fits your needs and helps you manage all your bookings in one place. Please stay tuned for the app!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best Team to mannage your Vacation Home!
Reviewed on 02/09/2022
Pros
the best faster software to work your Villas. fin clients in all world.
Cons
The best software to work sales and rent property!
Response from Your Rentals
Thank you Jose. We love your feedback and our team will continue to provide the best services!
- Industry: Import & Export
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great System and very useful and professional service
Reviewed on 21/06/2021
The software is great very well organized and a very user-friendly application.
The software is great very well organized and a very user-friendly application.
Pros
Reservation mistakes can be avoided since we use the system. More visitors comes in and I think it doubles the turnover and I can managed it easily.
Cons
Its all in there. I think the Chat features should be revise for a good communication for the guest and host within the system.
Response from Your Rentals
Thank you very much for your feedback! We appreciate your words, they help us to keep improving our service and our product. Best regards.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Platfotm
Reviewed on 18/10/2022
Pros
Is quite easy to use . From linsting the properties to calendar , updates and all
Cons
They build very professional websites .
Response from Your Rentals
Thank you Adisa for your feedback. We will keep working and make the effort to make your life a lot easier. Stay tuned!
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A very useful and professional service
Reviewed on 08/02/2019
After a couple of false starts due to mistakes I made in the pricing information, I had to cancel...
After a couple of false starts due to mistakes I made in the pricing information, I had to cancel the bookings as the prices were much too low, which resulted in penalties (ouch!), I am now much more savvy and can tweak prices on the fly to match local competition. The price changes promptly get broadcast to the listing sites.
Communication with guests is simple.
Payment is smooth too, in my bank on the day the guest arrives.
Pros
I was first attracted by the claim that I only needed to set up one listing and that would be broadcast to most of the popular listing sites around the globe. It saves a lot of time as now I do not have to setup and update of individual sites - I previously had seperate listings on HomeAway, TripAdvisor, AirBnB, OwnersDirect, etc. which took a lot of work and co-ordination.
And best of all, there is only one calendar to keep updated! Even If do I forget, a helpful email jogs my memory every couple of weeks.
Cons
When first using the website I found that it did no seem to allow much flexibility to have different rates and charges however the site has developed over time and it is now easier to customise the pricing to suit your preference. The consequence is that it means you have to be very careful to read every bit of information before putting your listing online, otherwise you can get unpleasant surprises! Thankfully you can test the listing yourself and double check that it produces the results you expect.
Response from Your Rentals
Hi Jacque, thank you very much for your comments and sharing your experience using our software. We appreciate it. Best regards!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
your.rentals top
Reviewed on 14/12/2018
i am managing many sales channels woth just one click
i am managing many sales channels woth just one click
Pros
it is for us in hospitality business so important to have a chanelmanger easy for use
Cons
in deed there is nothing what I dont like
Response from Your Rentals
Thanks for your comments Denis!
I'm glad you're happy with our service so far. Let us know if there's anything we can do to improve your experience further :)
- Industry: Commercial Real Estate
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Your Rentals one of the best on the market
Reviewed on 01/02/2019
Pros
provide many channels connections in one place to publish your listing
Cons
there is not connections with our channel manager
- Industry: Airlines/Aviation
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Maybe one of the best platforms
Reviewed on 31/08/2022
Worth doing business together
Worth doing business together
Pros
Quick response, highly satisfied, worth to do business with you
Cons
I couldn't upload photos easily and fast
Response from Your Rentals
Thank you Michael for your review. We're happy that you like our platform and will recommend it to others. We will continue to be your extended team and provide the best service you can find in the market.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great site to have your
Reviewed on 06/02/2019
Your.rental is a great add on helping us sell better the apartment, as it probably doubles the...
Your.rental is a great add on helping us sell better the apartment, as it probably doubles the turnover we would have gotten otherwise without it.
Pros
The ease to expose the apartment to international online sales channels. Furthermore, also payments are not left out, which is what at the end counts. Great!
A great add on is the synchronization to the ical calendar. Your.rentals also helps in making your apartment more visible, giving you hints and tricks how better to sell it.
Cons
Unfortunately there is no hold to influence presentations on the channels offered, as sometimes information is missfigured, even though Your.rentals got the correct information. Unfortunately the help desk was unable to solve that.
It may be cumbersome in maintaining rates and seasonal offerings for more than one apartment.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy to use software!!
Reviewed on 02/09/2022
Pros
It is very easy to use, efficient and a good tool to manage our listings.Also, the service and the support team is excellent, very helpful and professional.
Cons
As far the bookings, there are many fees (service and channel fees) for property managers.It would be nice to reduce these charges a bit.
Response from Your Rentals
Thank you Eleni for your feedback. Our team is always happy to support and help you!
- Industry: Commercial Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very helpful
Reviewed on 07/09/2022
I am not good at using applications. Alsa i had extra problems because of the country I live in....
I am not good at using applications. Alsa i had extra problems because of the country I live in. They solved all my problems
Pros
The support team is amazing. They dont let you panic. They solve the problem immediately. So you feel you are in secure hands
Cons
None at all. Very easy to use. Even if you experience a problem, the support team is always there for you.
Response from Your Rentals
Thank you! We're happy to have you as our customer :)
- Industry: Furniture
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
On a good way, but needs to be improved
Reviewed on 03/07/2019
I started because I was not able to have many guests only with Airbnb. I would like this to become...
I started because I was not able to have many guests only with Airbnb. I would like this to become an alternative to Airbnb. But in my opinion commissions are very high, I had to increase prices in order to get a decent revenue on the room. And since the ranking of my apartment is low and I do not have visibility, I did not get any more reservations.
Pros
It is a valid solution for renting through many channels. And the direct reservations are a good way to avoid intermediates when you have a business partner you want to host directly.
Cons
It's quite complicated to have a good ranking, and therefore good visibility of your advertisement. In my case, for example, although I wrote all necessary information about the room and the services that are provided, in many languages furthermore, and I applied discounts and promotions as requested, my advertisement is qualified as "average" and it has low ranking and low visibility. As I explained, many beautiful photos and a lot of services provided are not a guarantee of quality of the accomodation. Many renters are offering simple and essential accomodations but they are clean, kind and efficient.
In my opinion, FEEDBACKS FROM GUESTS SHOULD BE CRUCIAL IN RANKING AND VISIBILITY OF THE ACCOMODATION ONLINE.
Response from Your Rentals
Thank you very much for your comments and thoughts, Elisa. It's comforting to read such a detailed review. We will pass this to our product development team to keep on updating our product.
- Industry: E-Learning
- Company size: Self Employed
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
The worst service ever
Reviewed on 08/02/2019
They arrived on Monday 4 Feb and today Friday I haven't received my payout.
They arrived on Monday 4 Feb and today Friday I haven't received my payout.
Pros
Nothing.
Neither my guests nor I will be using this website.
Cons
Difficult to find help.
Three days for an answer
Nobody is on the "chat " send many chats and that is no chat because there is no one there to answer even though it was urgent.
My guest spent 1.5 hours on the phone with 4 of your representatives and no one fixed our problem.
Response from Your Rentals
I¿m sorry you¿ve had a bad experience and I¿d like to apologise on behalf of the company. I¿ve looked into your case and I agree that on this occasion our support fell short of our usual high standards, and I would like to assure you that we¿ve put some new guidelines in place to address this. Regarding your payout however, it looks like the delay was due to your bank details being missing. I can see this has been resolved now, if you¿d like to discuss this, or anything else further you can contact [email protected], or message me personally at [email protected].
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Neat package
Reviewed on 22/06/2019
I am only new to Your.Rentals but I have contacted the support staff on a couple of occasions and...
I am only new to Your.Rentals but I have contacted the support staff on a couple of occasions and they have been very quick in responding.
Pros
It's easy to use and understand. I can advertise on multiple booking channels and be confident that if I receive a booking all calendars will be updated to avoid embarrassing double bookings.
Cons
The fact that I can't use an Australian bank account to deposit rents into.
Response from Your Rentals
Thanks a lot for your feedback! We are happy to know that our software is easy to use for you. About your issue with the Australian bank account, thanks for bringing this to our attention. Our support team will contact you right away to help you solve it.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
very nice!
Reviewed on 01/02/2019
The only thing that I would like to have it is an application on my phone .
The only thing that I would like to have it is an application on my phone .
Pros
I don't have something special I lie it all.
Cons
I like it all I don't have something special.
- Industry: Architecture & Planning
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Review
Reviewed on 04/03/2019
Following rentals on one platform but I do not get feedback.
Following rentals on one platform but I do not get feedback.
Pros
I can follow my rentals easily, at first when I started it was easy to connect but I am not sure that I am up to date on some platforms like tripadvisor
Cons
Synchronisation with Airbnb does not work and I have problem with sync of prices
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
love it
Reviewed on 05/07/2019
and the best thing is customer service so nice anytime i have conrcen
and the best thing is customer service so nice anytime i have conrcen
Pros
this is my first time to joint and it so simple to work i wii reccomment to all my friend i know
Cons
like i sayed it wonderful so simple to use
- Industry: Civic & Social Organization
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review of handling my listed objects at yourrental
Reviewed on 01/02/2019
So far I did not have that much business as I have not been listing for a long time. But it seems...
So far I did not have that much business as I have not been listing for a long time. But it seems so far professionally organised. May be some suggestion to pricing would be helpful.
Pros
the calendar and whole set up is easy and intuitive to handle
Cons
Am not always that sure what to do about the pricing and found it a little confusing at first
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Esay way to improve your vacational rentals bussines
Reviewed on 12/02/2019
So good experince, quickly anwsers for all
So good experince, quickly anwsers for all
Pros
What I like the most about Your rentals is that it is very easy to use, I have not had any communication problems with the guests and there are no charges only when an income is specified
Cons
Is neccesary an APP for cellphones and tables
- Industry: Hospitality
- Company size: Self Employed
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Still New
Reviewed on 25/02/2019
This site is OK and we're business!
This site is OK and we're business!
Pros
We are still new to this site. another way for us to be seen out therefor potential Guest.
Cons
Signing in for us, still not easy or lets say 'User Friendly' . Especially for us 'Non-PC' savvy generation:)
- Industry: Hospitality
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
An honest approach
Reviewed on 01/02/2019
Positive
Positive
Pros
It's quite easy to use and the calm colors.
Cons
You need some time to understand how the calendar works if you want to block or to cancel a booking.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Your.Rentals are a great company to work with.
Reviewed on 31/08/2022
The best!
The best!
Pros
Your.Rentals covers everything: marketing, customer service, attention to hosts. Communications with them are excellent. I love working with Your.Rentals
Cons
None. Your.Rentals is always available when I need them as well as the customer services to our mutual clients.
Response from Your Rentals
Thank you Sergio for your kind words. It really delights everyone in the team. We love working with you, too!
