Pro

4.4 (165)
Remote access tool for individuals & small businesses

Overall rating

4.4 /5
(165)
Value for Money
3.7/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support
4.0/5

88%
recommended this app
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165 Reviews

Christi
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Use it daily. Couldn't do my job without it to connect to my clients.

Reviewed on 23/02/2018

More efficient work environment. Less travel.

Pros

Convenience. Ability to help my clients in a very fast, efficient manner. Less travel. Ability to help my clients do their jobs efficiently as well.

Cons

Slow to connect sometimes. Prices keep going up with no improvements/changes in the service. No other complaints.

Lindsey
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Started off great but has gone downhill over the last couple of years.

Reviewed on 07/09/2021

I was introduced to this product at my previous place of employment and was impressed with it so I went with it without considering other products when we started our own business back in 2009. This product started off flawlessly at a great price. As the price has gone up quite a bit since then, the quality of the experience has not improved but has gotten worse. The connection speeds are slower, the picture quality is grainy, and the keyboard shortcuts don't work consistently. I have been testing Zoho assist and they do not have these issues and it is half the price. We are going to be cancelling our membership with Logmein Pro at the end of the auto renew period.

Pros

We have used this product since 2012. In 2012 the product cost $39.95 annually which was very reasonable and the product was reliable and did what we needed it to do.

Cons

Since 2012 the cost has creeped up to $350 annually. In the last 1-2 years the product's connection speed is slower and the keyboard shortcuts sometimes don't work which is annoying.

Jimmy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Poor software overtaken by rivals

Reviewed on 12/01/2021

Very poor experience and migrated all clients away from it. Speed and price were the biggest problems. Much better experience with Teamviewer

Pros

Started off as very good value with a good and free offering. Quite well featured including file transfer and vulnerability management.

Cons

Remote control is painfully slow and has not kept up with the competition. Has become inordinantly expensive as the years went on.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great tool for remote support

Reviewed on 11/12/2018

It has been a good experience. Is the app to go when you need a quick remote session to solve problems in a windows / desktop environment.

Pros

LogMeIn Pro is a powerful and corporate application forremote support in a production business environment.
The tools and options to make the remote support experience complete, is what i like the most on this app.
It has great compatibility across diferente devices and Operative System. That fact, makes it an industry standard for nowadays support services.

Cons

I would like to have a more friendly user interface for LogMeIn. I feel that the GUI is a little outdated.
Also, we could use more frequent updates to fix bugs and errors.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Too expensive, but works really well

Reviewed on 10/04/2018

Pros

This VNC application works great on your phone or on your computer. The phone handles mouse cursor movement very intuitively, scrolling the screen instead of a mouse using swipe type gestures. It feels very natural. Lag is usually low if you have a good internet connection.

Cons

This software is very expensive if you need to deploy it on more than a few machines. We're talking hundreds of dollars a year. There are so many free alternatives, that if you care about money, this might not be the best solution for you.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love, love LogMeIn.

Reviewed on 16/04/2018

I really do not have a con to put here. I love the software and have used it for years and years successfully.

Pros

This software is the greatest. It is easy to use. It is easy to setup. You can easily remote access computers from anywhere.

GRACE
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Log Me In Pro

Reviewed on 16/07/2019

i have used this software while on vacation because of time sensitive tasks that needed completing, I have used it in cases where I just couldn't get into the office because of bad weather. Business doesn't stop for anything and this software gives me the ability to work from any where.

Pros

I really like that I can log into my work PC day or night. It is easy to use and gives me the freedom to work outside of my office. I have access to everything on my work PC. I cannot say enough good stuff about this software.

Cons

I cannot think of anything. I have been using the software for sometime and never have problems with the software.

Verified Reviewer
Overall rating
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good for customer support

Reviewed on 01/12/2018

Pros

Great solution for remote management and help desk software for enterprise PC support.

Cons

Connection can be slow at times, and doesn't play well with ultra wide monitors.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic to look after parents when away

Reviewed on 16/11/2018

Pros

We all have parents which need technical support, and this is an easy way to help them when things go wrong. Easy to install and generally works flawlessly to connect to their computer and fix things. There are free options out there such as teamviewer, but this is super easy to setup.

Cons

Prices went up recently, so not as attractive compared to free options. But a solid option if you want something easy to manage.

Robbie
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 1,001–5,000 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

LogMeIn Review

Reviewed on 09/02/2019

I used LogMeIn a few years ago as part of an ecomm marketing team's array of business tools.

Pros

It might have an uncommon use case, but one thing I really loved was remotely patching in to my actual desktop at the office instead of just a shared drive on the network. Every now and then I'd be working evenings or weekends and realize I forgot to save something and/or send it to myself for later. This allowed me to do that.

Cons

It's pretty choppy software. The tasks I described could easily take me 20 minutes. While its uses were impressive, it wasn't a smooth operation at all.

jennifer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Remote technical assitance

Reviewed on 23/10/2018

HUGE time saver!

Pros

It's been a little while since I've used this software but it was integral to a change in software that was implemented at my previous job. I was able to remotely view a co-worker's computer in order to more effectively troubleshoot technical issues for her. Being that she was not tech savvy at all, this was the easiest way to help her. It saved me many hours of driving back and forth to help her. I have also used it extensively with my mother and my mother-in-law, both of whom are less than proficient in technology. This software allows me to teach them remotely, in real time and with appropriate feedback, the skills they need on the computer as well as talk them through software installation and upgrades. I can't begin to describe how much travel time LogMeIn has saved me!

Cons

There isn't really a con to the software, per se. The only issue is that there has to be a prerequisite modicum of technical ability for the person I am trying to help before we can even proceed. Guiding someone through the setup process blindly isn't easy but that's not really the fault of the program.

Kristen
Overall rating
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Allows for minimal downtime, can access programs from anywhere.

Reviewed on 12/03/2018

Reduced downtime, increased work flexibility, productivity

Pros

I love LogMeIn Pro. It allows all of my employees to be able to log into their work computers remotely. We are a small company, and sometimes things happen - a child is sick or you need to access your computer from home. Also, it is great to allow my employees to work remotely if needed. Works well and is easy to use. It enables employees to access business paid programs that they may not have on their home computers by accessing their work computer to get to the program and work. Minimizes downtime and increases productivity.

Cons

There are other cheaper and even free programs that allow a user to log in remotely (remote desktop connection) as long as the computer is powered on. Of course, this alternative has its disadvantages as well. No other issues with LogMeIn other than the competition. Do some price shopping to see what works best for your company

Patricia
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I love this product, it helps with flexibility in my work schedule and assist with client...

Reviewed on 13/07/2018

Good reputation with my clients...they think I'm always available for them.

Pros

Access to clients computer from anywhere, including vacation spots if needed.
Giving clients remote access that they had no clue they could do while they were on vacation.
Printing is another necessity that this program offers.

Cons

I can't seem to get the "turn off" if a computer is turned off. I've tried talking with tech support, but that's not working.
Multi monitor feature needs refining including visibility and pixel matching.

Lucas
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Allows Me to Manage Two Sites Remotly

Reviewed on 21/11/2018

Pros

Allows me to manage two of my site that are hundreds of miles away without having to physically be there. allows me to log into the desktop onsite and work on it as if I was in front of it. allows me to have access to cameras onsite which give me eyes on the ground remotely.

Cons

Only allows for one person to be on at a time, does not allow someone to shadow the session. boots the current person off of the application if someone else tries to log in

Oliver
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Remote data and computer management

Reviewed on 07/02/2018

Pros

Was eventually useful for controlling iMacs at work at two different locations. Allowed for simple file transfer options and whiteboard feature decent for collaboration with others when out of office.

Cons

Expensive renewal options. Only allows remote control of two computers and price goes up quickly if more computers or locations required. Cheaper and as effective alternatives exist.

Jonathan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Costly but worth it

Reviewed on 22/04/2020

Does its job and is used daily by our team to offer support and secure access to machines.

Pros

Simple to install and deploy for our users. Works cross platform and a reliable way to get remote access to desktops.

Cons

Not the cheapest solution in the world, we also have Logmein rescue subscriptions which again are not the cheapest. But work.

Sanel
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

LogMeIn Pro

Reviewed on 03/05/2019

Pros

Overall better than most other remote connection software. Easy enough to use and deploy. Stores passwords to make logins much simpler.

Cons

Personally prefer it only on server environment. Limited to 1 user being connected at a time. Can be difficult when adding profiles from other administrators.

Christopher
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

LogMeIn Pro is So Easy To Use

Reviewed on 01/10/2019

I have never had any problems with this software. Great customer service, excellent price, convenient features, and easy-to-use interface. My experience with LogMeIn Pro has been a joy. My dental office uses this software to allow our IT company allow access to all 14 of our computers. I use this personally to be able to remotely log into my computer when I'm away. LogMeIn Pro is the finest remote access software.

Pros

Everything. There are no flaws with this software. It is extremely easy to use and is so convenient. The features are great, from allowing me to access my computer from afar or access other people's computers to assist them.

Cons

I have no complaints with this software.

Morris
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

It Serves The Purpose

Reviewed on 01/05/2018

Pros

the fact that i could site at home are at work and maneuver my computer in my other home or office without having to bother anyone

Cons

after all it's working with the internet and at times when the service is poor then the whole program is getting a nap and you can't do anything

Daniel
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Well rounded product

Reviewed on 06/04/2018

Pros

Logmein Pro comes with good suite of features that makes remote support a breeze.
It more than just a remote access tool.

Cons

The remote agents can become corrupt and stop functioning.
Remote sessions struggle to connect on slower internet connections.

Susan
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good product but too expensive

Reviewed on 15/05/2020

It's been good for years but the cost is now too expensive when there are cheaper products on the market which are just as good

Pros

Reliable access and fairly straight forward

Cons

Cost - more than twice the price of competitors

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

LogMeIn

Reviewed on 04/12/2018

Overall I liked the problem that it solved but it wasn't that strong of a tool. Always slow and lagging.

Pros

Overall I like the problem that LogMEIn solves. Super happy that there is a tool like this that exists. We would use it daily and it was good to have access to remote CPU's.

Cons

Overall Quality is ok. Connection always seems unstable and seems like there's a lag but could be my own internet speed.
Ease of Use: Fairly easy, but not real intuitive
Features & Functionality are basic and decent.
Customer Support: Needed but process was long and drawn out. Not too helpful

George
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

LogMeIn is a life saver

Reviewed on 28/05/2019

Pros

I started using LogMeIn when it was a free. That was a long time ago. When they started charging base on user, I opted for the PRO account. It helped me support remote sites, servers, and user support. The app and services was VERY reliable and easy to use.

Cons

With the different product options, it was confusing for the user at times. I understand charging the customers based on different needs. Price per user can be pricey for large organizations.

Tien
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Another solution for remote access / working

Reviewed on 02/12/2021

Cheap solution for remote working while you already have computers at your office and need remote access for remote working

Pros

Easy to set up at both destination computer as well as remote one
Reliable and fast connection
Cheap for personal use or small/mid business

Cons

Need feature to turn off destination computer screen for privacy purpose

Matthew
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We use LogMeIn to access our store POS system remotely.

Reviewed on 30/03/2018

Pros

Once you get LogMeIn properly set up and configured, it essentially runs itself. The small bits of time and keystrokes it saves add up.

Cons

When LogMeIn isn't running smoothly -- particularly when WiFi is shaky -- it can be a pain to calibrate and get working again.