Pro Reviews

Convenience. Ability to help my clients in a very fast, efficient manner. Less travel. Ability to help my clients do their jobs efficiently as well.

Slow to connect sometimes. Prices keep going up with no improvements/changes in the service. No other complaints.

We have used this product since 2012. In 2012 the product cost $39.95 annually which was very reasonable and the product was reliable and did what we needed it to do.

Since 2012 the cost has creeped up to $350 annually. In the last 1-2 years the product's connection speed is slower and the keyboard shortcuts sometimes don't work which is annoying.

Started off as very good value with a good and free offering. Quite well featured including file transfer and vulnerability management.

Remote control is painfully slow and has not kept up with the competition. Has become inordinantly expensive as the years went on.

LogMeIn Pro is a powerful and corporate application forremote support in a production business environment.
The tools and options to make the remote support experience complete, is what i like the most on this app.
It has great compatibility across diferente devices and Operative System. That fact, makes it an industry standard for nowadays support services.

I would like to have a more friendly user interface for LogMeIn. I feel that the GUI is a little outdated.
Also, we could use more frequent updates to fix bugs and errors.

This VNC application works great on your phone or on your computer. The phone handles mouse cursor movement very intuitively, scrolling the screen instead of a mouse using swipe type gestures. It feels very natural. Lag is usually low if you have a good internet connection.

This software is very expensive if you need to deploy it on more than a few machines. We're talking hundreds of dollars a year. There are so many free alternatives, that if you care about money, this might not be the best solution for you.

This software is the greatest. It is easy to use. It is easy to setup. You can easily remote access computers from anywhere.

I really like that I can log into my work PC day or night. It is easy to use and gives me the freedom to work outside of my office. I have access to everything on my work PC. I cannot say enough good stuff about this software.

I cannot think of anything. I have been using the software for sometime and never have problems with the software.

Great solution for remote management and help desk software for enterprise PC support.

Connection can be slow at times, and doesn't play well with ultra wide monitors.

We all have parents which need technical support, and this is an easy way to help them when things go wrong. Easy to install and generally works flawlessly to connect to their computer and fix things. There are free options out there such as teamviewer, but this is super easy to setup.

Prices went up recently, so not as attractive compared to free options. But a solid option if you want something easy to manage.

It might have an uncommon use case, but one thing I really loved was remotely patching in to my actual desktop at the office instead of just a shared drive on the network. Every now and then I'd be working evenings or weekends and realize I forgot to save something and/or send it to myself for later. This allowed me to do that.

It's pretty choppy software. The tasks I described could easily take me 20 minutes. While its uses were impressive, it wasn't a smooth operation at all.

It's been a little while since I've used this software but it was integral to a change in software that was implemented at my previous job. I was able to remotely view a co-worker's computer in order to more effectively troubleshoot technical issues for her. Being that she was not tech savvy at all, this was the easiest way to help her. It saved me many hours of driving back and forth to help her. I have also used it extensively with my mother and my mother-in-law, both of whom are less than proficient in technology. This software allows me to teach them remotely, in real time and with appropriate feedback, the skills they need on the computer as well as talk them through software installation and upgrades. I can't begin to describe how much travel time LogMeIn has saved me!

There isn't really a con to the software, per se. The only issue is that there has to be a prerequisite modicum of technical ability for the person I am trying to help before we can even proceed. Guiding someone through the setup process blindly isn't easy but that's not really the fault of the program.

I love LogMeIn Pro. It allows all of my employees to be able to log into their work computers remotely. We are a small company, and sometimes things happen - a child is sick or you need to access your computer from home. Also, it is great to allow my employees to work remotely if needed. Works well and is easy to use. It enables employees to access business paid programs that they may not have on their home computers by accessing their work computer to get to the program and work. Minimizes downtime and increases productivity.

There are other cheaper and even free programs that allow a user to log in remotely (remote desktop connection) as long as the computer is powered on. Of course, this alternative has its disadvantages as well. No other issues with LogMeIn other than the competition. Do some price shopping to see what works best for your company

Access to clients computer from anywhere, including vacation spots if needed.
Giving clients remote access that they had no clue they could do while they were on vacation.
Printing is another necessity that this program offers.

I can't seem to get the "turn off" if a computer is turned off. I've tried talking with tech support, but that's not working.
Multi monitor feature needs refining including visibility and pixel matching.

Allows me to manage two of my site that are hundreds of miles away without having to physically be there. allows me to log into the desktop onsite and work on it as if I was in front of it. allows me to have access to cameras onsite which give me eyes on the ground remotely.

Only allows for one person to be on at a time, does not allow someone to shadow the session. boots the current person off of the application if someone else tries to log in

Was eventually useful for controlling iMacs at work at two different locations. Allowed for simple file transfer options and whiteboard feature decent for collaboration with others when out of office.

Expensive renewal options. Only allows remote control of two computers and price goes up quickly if more computers or locations required. Cheaper and as effective alternatives exist.

Simple to install and deploy for our users. Works cross platform and a reliable way to get remote access to desktops.

Not the cheapest solution in the world, we also have Logmein rescue subscriptions which again are not the cheapest. But work.

Overall better than most other remote connection software. Easy enough to use and deploy. Stores passwords to make logins much simpler.

Personally prefer it only on server environment. Limited to 1 user being connected at a time. Can be difficult when adding profiles from other administrators.

Everything. There are no flaws with this software. It is extremely easy to use and is so convenient. The features are great, from allowing me to access my computer from afar or access other people's computers to assist them.

I have no complaints with this software.

the fact that i could site at home are at work and maneuver my computer in my other home or office without having to bother anyone

after all it's working with the internet and at times when the service is poor then the whole program is getting a nap and you can't do anything

Logmein Pro comes with good suite of features that makes remote support a breeze.
It more than just a remote access tool.

The remote agents can become corrupt and stop functioning.
Remote sessions struggle to connect on slower internet connections.

Reliable access and fairly straight forward

Cost - more than twice the price of competitors

Overall I like the problem that LogMEIn solves. Super happy that there is a tool like this that exists. We would use it daily and it was good to have access to remote CPU's.

Overall Quality is ok. Connection always seems unstable and seems like there's a lag but could be my own internet speed.
Ease of Use: Fairly easy, but not real intuitive
Features & Functionality are basic and decent.
Customer Support: Needed but process was long and drawn out. Not too helpful

I started using LogMeIn when it was a free. That was a long time ago. When they started charging base on user, I opted for the PRO account. It helped me support remote sites, servers, and user support. The app and services was VERY reliable and easy to use.

With the different product options, it was confusing for the user at times. I understand charging the customers based on different needs. Price per user can be pricey for large organizations.

Easy to set up at both destination computer as well as remote one
Reliable and fast connection
Cheap for personal use or small/mid business

Need feature to turn off destination computer screen for privacy purpose

Once you get LogMeIn properly set up and configured, it essentially runs itself. The small bits of time and keystrokes it saves add up.

When LogMeIn isn't running smoothly -- particularly when WiFi is shaky -- it can be a pain to calibrate and get working again.