EngageBay CRM Reviews

It's much simpler when You have a good defined and flexible CRM with an Email marketing tool as one service. CRM is especially good and informative, designed mostly for returning clients.

Email builder should be better. The campaign dashboard is good but can be improved. Technical support is too pushy and offers things and options that are not needed.

I haven't used EngageBay for very long - just a couple of months. But I love the clean and simple aesthetic. It also has good functionality and many worthwhile features at a great price. The help desk team are especially helpful.

I was excited to be able to generate proposals within the software, however this one area is not flexible enough for our needs. There could definitely also be a better range of user guides available - luckily the help desk team are on hand though.

The customer service is very good whenever there is a problem you can write in the chat and you will be helped.

Some features are missing when you work with any software because there is never a 100% fit of your needs otherwise there wouldn't be so many different offers. But engagebay is helping us with CRM wonderfully. The system could look a little more modern but its just a small thing.

Support is excellent via chat or a scheduled call. The Team really has helped us get going on the CRM. The offer is great as you get the ALL in ONE solution at an affordable price.

Sometimes its a bit hard to find what you need so you need to go to support for answers but so far they have always come through!

EngageBay organizes and simplifies the most useful marketing options. It is an excellent substitute to all the products in the market. Others are too expensive. EngageBay on the other hand is simple adaptable and inexpensive.

Some ares are clutttered such as email sequences but they are minimal. Also their reporting is minimal.

The best part about EngageBay is the customer service. Using a CRM is new to me, and having someone available to help walk me through challenges has been priceless. I also really like that we can use multiple tags and do such great email marketing based on those tags.

What I like least is not about EngageBay…it's me as a newbie user!

EngageBay has all the features that are needed. I liked the ease of use and the UI of the product. We can easily create email templates using a drag and drop builder and run marketing campaigns

They need to work on social analytics and advanced reporting that is must needed for a organizations.

EngageBay is really intuitive and easy to use. I'm mainly using the Marketing part and it's fully enough for my needs. Also, I would like to thank the staff for always replying to my questions and solving my problems. They're really listening and always available to help !

Sometimes a bit tricky but the staff is always here to help

User-friendly for the users. Easy to use and no hassle

Some complications for other functions but still can be manageable

- Tons of features and functionality- Love the all-in-one nature of the program (CRM, Email Mktg, Calendar Scheduling, Live Chat, and more)- Excellent customer service. Very responsive whenever we need help. That's a huge benefit!- Very up-to-date interface- Continual improvement of product- Willingness to fix things and take feature suggestions seriously

There is a learning curve and some of the features were hard for us to figure out at first. We have to make use of their support team more than we would have liked due to difficulty figuring things out and/or inability to find the appropriate support documentation. However, I believe that has improved.

It's very modular. You can use just the required feature without paying for extra modules. This means that it can be adapted to any business. For example, in my business, I only need the help desk feature for now, which is free, by the way! It's nice to know that I can add the marketing module if one day I decide to do some email marketing automation.

I have no complains so far, and I have been using it for 2 years.

It has the best value for money. I use all features I need and still pay a relatively low free for that. I was actually searching for such CRM and after trying may CRM's Engage bay has all I need.

That I can't integrate messagner chats and have communication inside of the CRM

Easy to deploy and use. Very fast and effective support. Additional requests are developed and issued bugs are fixed almost instantly. I have never seen this fast development capability before in any other software before.

It would require to develop some additional features for ticket management. But I am sure they would do that instantly after reporting. They have done that to my requests before within 1 day.

EngageBay CRM is a user-friendly tool, even a tech noob could navigate through it like a pro. The interface is sleek, intuitive, and not overloaded with unnecessary bells and whistles. the customization options are great! I could tailor the CRM to fit my business needs, creating personalized pipelines and custom fields. also with the email marketing tools, Designing and sending out engaging emails was a breeze, and the analytics helped me track their performance. EngageBay CRM just made my life easier.

the mobile app could use a little better. it's functional and gets the job done, but it lacks some of the advanced features and smoothness of the desktop version.

Robust feature set. Fair pricing. No artificial limit of custom fields. Zapier integration

Happy so far. The setup is intuitive and similar to other CRM-like tools we've used.