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555 Reviews

- Industry: Building Materials
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Near perfect combination of CRM and Email marketing tools
Reviewed on 23/06/2022
An interesting and good solution for our needs. The user interface is clear and easy to understand...
An interesting and good solution for our needs. The user interface is clear and easy to understand and use. workflow is easy to understand and follow.
Pros
It's much simpler when You have a good defined and flexible CRM with an Email marketing tool as one service. CRM is especially good and informative, designed mostly for returning clients.
Cons
Email builder should be better. The campaign dashboard is good but can be improved. Technical support is too pushy and offers things and options that are not needed.
Alternatives Considered
MoosendReasons for Switching to EngageBay CRM
Moosend has several good options but they started to make some changes and increase prices.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
So far so good…
Reviewed on 04/08/2023
Pros
I haven't used EngageBay for very long - just a couple of months. But I love the clean and simple aesthetic. It also has good functionality and many worthwhile features at a great price. The help desk team are especially helpful.
Cons
I was excited to be able to generate proposals within the software, however this one area is not flexible enough for our needs. There could definitely also be a better range of user guides available - luckily the help desk team are on hand though.
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Wonderful customer service
Reviewed on 06/04/2022
Pros
The customer service is very good whenever there is a problem you can write in the chat and you will be helped.
Cons
Some features are missing when you work with any software because there is never a 100% fit of your needs otherwise there wouldn't be so many different offers. But engagebay is helping us with CRM wonderfully. The system could look a little more modern but its just a small thing.
Reasons for Switching to EngageBay CRM
We were convinced by the demo-appointment- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
All in one Marketing & Sales CRM - Value for Money - Seamless Interface - Great Customer...
Reviewed on 14/06/2023
My overall experience is great with Engagebay CRM, as it provides value for money for our business.
My overall experience is great with Engagebay CRM, as it provides value for money for our business.
Pros
I believe that its a value-for-money product. All those small startups who wish to use Hubspot but can't due to its enormous pricing can simply go ahead with Engagebay tool, as it provides all features (even more than Hubspot) in affordable pricing, along with all tools.
Cons
Engagebay can create a free integration with free version of Hubspot, so that a user can also use free Hubspot for marketing purposes.
Alternatives Considered
ConvertKit, ActiveCampaign, Freshsales, SendGrid, Mailchimp, AWeber and HubSpot CRMReasons for Choosing EngageBay CRM
Zoho CRM charges money for each feature. For e.g. for forms, it will charge you money. for extra contact storage, it will charge you money, etc. Its not value for moneySwitched From
Zoho CRMReasons for Switching to EngageBay CRM
Engagebay was good in following 1) pricing 2) Value for money 3) features, 4) USPs 5) Supporting Sales team 6) Comprehensive Marketing Automation & CRM tool 7) Perfect fit for small business- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Engage Bay Is Great!
Reviewed on 08/08/2023
Excellent, and highly recommended. Affordable holistic CRM . The learning curve is worth it.
Excellent, and highly recommended. Affordable holistic CRM . The learning curve is worth it.
Pros
Support is excellent via chat or a scheduled call. The Team really has helped us get going on the CRM. The offer is great as you get the ALL in ONE solution at an affordable price.
Cons
Sometimes its a bit hard to find what you need so you need to go to support for answers but so far they have always come through!
- Industry: Staffing & Recruiting
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CRM Suite that meets our needs
Reviewed on 15/09/2023
Pros
EngageBay organizes and simplifies the most useful marketing options. It is an excellent substitute to all the products in the market. Others are too expensive. EngageBay on the other hand is simple adaptable and inexpensive.
Cons
Some ares are clutttered such as email sequences but they are minimal. Also their reporting is minimal.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Outstanding customer service
Reviewed on 18/08/2023
Pros
The best part about EngageBay is the customer service. Using a CRM is new to me, and having someone available to help walk me through challenges has been priceless. I also really like that we can use multiple tags and do such great email marketing based on those tags.
Cons
What I like least is not about EngageBay…it's me as a newbie user!
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best All in one Suite that I recommend
Reviewed on 10/09/2023
EngageBay helps me in creating news letters and run marketing campaigns. I can easily create...
EngageBay helps me in creating news letters and run marketing campaigns. I can easily create landing pages using the drag and drop builder. I recommend this product.
Pros
EngageBay has all the features that are needed. I liked the ease of use and the UI of the product. We can easily create email templates using a drag and drop builder and run marketing campaigns
Cons
They need to work on social analytics and advanced reporting that is must needed for a organizations.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Intuitive and available staff
Reviewed on 12/09/2023
Pros
EngageBay is really intuitive and easy to use. I'm mainly using the Marketing part and it's fully enough for my needs. Also, I would like to thank the staff for always replying to my questions and solving my problems. They're really listening and always available to help !
Cons
Sometimes a bit tricky but the staff is always here to help
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Crm
Reviewed on 27/08/2023
Pros
User-friendly for the users. Easy to use and no hassle
Cons
Some complications for other functions but still can be manageable
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Customer Support
Reviewed on 11/02/2022
We are able to manage our customers and prospects well. With automations and workflows we are able...
We are able to manage our customers and prospects well. With automations and workflows we are able to set up drip campaign which keep lead warmer and help in conversions.
Email handling is very good, we are able to do email campaigns
We are also using ticketing tool for customer support.
Chat widget is good and used in our multiple sites.
Loved pop up and messages displayed on my different sites , intelligent control through engage bay. If two step pop up capturing phone number with country code and email is given would really solve our business problem and improve our whatsapp integration
Pros
Found a very good customer support. My couple of issues were resolved realy fast appreciate same.
Easy to use tool, workflows and automations are easy to set up and very useful
Cons
Additional email purchase is very very expensive. Would love this tool and blindly recommend to all of my community if additional email purchase can be reduced.
One additional functionality which can be very useful for business can be scheduling a batch job to run workflow or automation on specific date and time or with specific frequency like daily or weekly.
In forms phone number field need to be improved - country code should be captured correctly associated with main phone number
Reasons for Choosing EngageBay CRM
More functions and features - single crm tool with most featuresSwitched From
JiraReasons for Switching to EngageBay CRM
Click funnels is very expensive - but landing pages are awesome will switch to click funnel for landing pages once I have budget Convertkit is very good for email marketing - but engagebay offers full crm solution which both product does not have. Engage bay email functionality is very expensive so will look for integration with convertkit in near future.- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy Engage Bay User
Reviewed on 01/02/2023
Overall it's been great. Just a little bit of a hard start, but as I said, support had been...
Overall it's been great. Just a little bit of a hard start, but as I said, support had been excellent.
Pros
- Tons of features and functionality- Love the all-in-one nature of the program (CRM, Email Mktg, Calendar Scheduling, Live Chat, and more)- Excellent customer service. Very responsive whenever we need help. That's a huge benefit!- Very up-to-date interface- Continual improvement of product- Willingness to fix things and take feature suggestions seriously
Cons
There is a learning curve and some of the features were hard for us to figure out at first. We have to make use of their support team more than we would have liked due to difficulty figuring things out and/or inability to find the appropriate support documentation. However, I believe that has improved.
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Perfect for small businesses
Reviewed on 07/04/2023
Pretty satisfied. Good solution at this price (free :-) (I use only the help desk module for now).
Pretty satisfied. Good solution at this price (free :-) (I use only the help desk module for now).
Pros
It's very modular. You can use just the required feature without paying for extra modules. This means that it can be adapted to any business. For example, in my business, I only need the help desk feature for now, which is free, by the way! It's nice to know that I can add the marketing module if one day I decide to do some email marketing automation.
Cons
I have no complains so far, and I have been using it for 2 years.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Magic wand
Reviewed on 11/11/2020
I am very satisfied with EngageBay, I see my company as advanced user of EB, when we got stuck with...
I am very satisfied with EngageBay, I see my company as advanced user of EB, when we got stuck with something, they are always ready to listen and enhance the tool to achieve the desided feature and make the tool even better!
Pros
Easy of use, easy of implement, easy of integrate!
Cons
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates.
Missing Social Software Analytics
Reasons for Choosing EngageBay CRM
Features, dashboards.Reasons for Switching to EngageBay CRM
Flexibility, pricing model, all in one, Sales, Marketing and Support... no need to have lots of tools.Response from EngageBay
Thanks for the review Marcello.
Our landing pages can now support reusable headers and footers. We have developed this feature and it is currently in QA and should go live in a couple of days.
We already have the feature to build new landing templates from scratch. You can also code your own ones too. Please check it out and we would glad to help if needed.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love This Software
Reviewed on 16/02/2023
Very easy and positive, support is very quick and helpful
Very easy and positive, support is very quick and helpful
Pros
It has the best value for money. I use all features I need and still pay a relatively low free for that. I was actually searching for such CRM and after trying may CRM's Engage bay has all I need.
Cons
That I can't integrate messagner chats and have communication inside of the CRM
Alternatives Considered
AMOReasons for Choosing EngageBay CRM
Engagebay is more chapter wit hall the featuresSwitched From
HubSpot CRM- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A great priced and featured all in one CRM. We moved from Hupspot to EngageBay and love it.
Reviewed on 26/08/2021
Overall experience is fantastic.
We have not even started the marketing side yet so we are looking...
Overall experience is fantastic.
We have not even started the marketing side yet so we are looking forward to that.
If you want an affordable CRM that does just about everything you need at a price that is actually affordable then EngageBay is a great choice.
Pros
It is fast and simple to use.
We live in deals and task most of the time and it gives you all you need.
Support is amazing. I have even made product change suggestions and some were implemented in a few days. That is amazing.
Cons
We wish we could easily change the sort order of the deals when in tablet mode to the order we want (custom order). Sometime we want to just call a selected few clients in a day and it would be nice to just show them or put them at the top of the list. A small con but still a con.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EngageBay customer review from Harris CMO Partners
Reviewed on 03/02/2023
Excellent
Excellent
Pros
User friendliness, lots of features, lower cost
Cons
Can't think of anything, can't think of anything.
Reasons for Choosing EngageBay CRM
costSwitched From
Lead Gen & CRM (formerly SharpSpring)Reasons for Switching to EngageBay CRM
It has most of the functionality at a fraction of the cost.- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great alternative to HubSpot
Reviewed on 09/08/2022
Way less expensive than HubSpot which we were recommended to use and is overly complex and costly....
Way less expensive than HubSpot which we were recommended to use and is overly complex and costly. This has become a centrepiece of our software and we are considering white-labelling it for our own client's use.
Pros
One place to track all leads and their communication. Easy integration with Twilio for voice and SMS and provides for 2-way texting (many others don't). Great sales pipeline tracking and easy-to-send campaigns.
Cons
Reports could bebetter. In particular, we're unable to determine who are the most active contacts ie. times they have viewed or opened an email, responded to texts, clicked on a CTA, called us. This would help us target the most likely prospects. Instead, we do this somewhat manually.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great features with no cost and unbelievable effective and fast support
Reviewed on 04/08/2022
Pros
Easy to deploy and use. Very fast and effective support. Additional requests are developed and issued bugs are fixed almost instantly. I have never seen this fast development capability before in any other software before.
Cons
It would require to develop some additional features for ticket management. But I am sure they would do that instantly after reporting. They have done that to my requests before within 1 day.
Alternatives Considered
FreshdeskReasons for Choosing EngageBay CRM
Free version was very limited. Engagebay provides much more function in its free version.Switched From
FreshdeskReasons for Switching to EngageBay CRM
ngagebay provides much more function in its free version.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Engagebay is awesome
Reviewed on 06/07/2022
I think engagebay was best all in one marketing tools with friendly budget
I think engagebay was best all in one marketing tools with friendly budget
Pros
EngageBay help me doing all-in-one marketing, sales, and support CRM in one software.
I love The UI and UX its simple but powerfull and eazy to use
Cons
its prepect, but has a lower limit in workflow automation
Alternatives Considered
HubSpot Marketing HubReasons for Choosing EngageBay CRM
Price costly for small businessSwitched From
HubSpot Marketing HubReasons for Switching to EngageBay CRM
price is friendly with small business- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
The Best All-in-One Budget Friendly CRM Out There!
Reviewed on 10/08/2022
Overall, the tool has served our needs. Anytime I need to get help with something I don't understand...
Overall, the tool has served our needs. Anytime I need to get help with something I don't understand or feel isn't working properly I can almost always get customer service help immediately through chat. They are always helpful and polite.
Pros
After having used several other CRM tools (Infusionsoft, HubSpot, and Insightly) investing in EngageBay was a no brainer to me. Why? It offers all of the "things" that most businesses need such as a robust CRM, Sales Pipeline, Email Automation, Calendar Tool, Email Marketing and MORE. I was paying so much more for all of these features with the other companies and wasn't using everything. It was a massive investment that just did not make sense. EngageBay makes sense.
Cons
There are a couple things that I enjoyed having access to in Hubspot that EngageBay does not do well, yet. Having the ability to customize my proposals would be a game changer. Currently, it's very limited in how you can pull this off in the proposals feature. I would also appreciate a more customizable calendar feature.
- Industry: E-Learning
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
crm for all your business needs
Reviewed on 22/06/2023
Pros
EngageBay CRM is a user-friendly tool, even a tech noob could navigate through it like a pro. The interface is sleek, intuitive, and not overloaded with unnecessary bells and whistles. the customization options are great! I could tailor the CRM to fit my business needs, creating personalized pipelines and custom fields. also with the email marketing tools, Designing and sending out engaging emails was a breeze, and the analytics helped me track their performance. EngageBay CRM just made my life easier.
Cons
the mobile app could use a little better. it's functional and gets the job done, but it lacks some of the advanced features and smoothness of the desktop version.
Response from EngageBay
Hi,
Thanks for sharing your feedback. We are working on an updated version of the mobile app and it would be launched soon. We will notify you once it is live.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Commentary on my great results
Reviewed on 26/11/2022
EngageBay is a cloud-based CRM and email marketing software designed to help businesses with a wide...
EngageBay is a cloud-based CRM and email marketing software designed to help businesses with a wide range of industries grow their bottom line. This email marketing software is easy to navigate and will allow you to manage every aspect of your customer relationship from one central location. The customer relationship management system is very flexible and will allow you to track all of your customers from one location.
Pros
This app is the best way to track your sales, leads, tasks and people. It has a lot of features, but I use it mostly for the task tracking. It is easy to use and the CEO is very responsive to feedback. You can track your sales, leads, tasks, and people. And if you want to track a list of customers, you can create a list and use their email addresses to track sales and leads.
Cons
It's a very wide range of software and I think I use almost all of its features, my overall evaluation is positive because if you have a decent internet connection and a browser that works smoothly, you can control it from anywhere in the world.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good product, Fantastic Support
Reviewed on 14/06/2023
We started with marketing automation and adopted CRM over time.
We started with marketing automation and adopted CRM over time.
Pros
Robust feature set. Fair pricing. No artificial limit of custom fields. Zapier integration
Cons
Happy so far. The setup is intuitive and similar to other CRM-like tools we've used.
Alternatives Considered
HubSpot CRMReasons for Choosing EngageBay CRM
The need to customize, cost-to-value- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best bang for your buck
Reviewed on 27/12/2021
It's straightforward to use, and the best thing is with larger functioning software's there needs...
It's straightforward to use, and the best thing is with larger functioning software's there needs to be strong support, and they have that well setup. You can easily get in contact with their help desk to quickly have answers to any of your needs.
Pros
Engagebay has the most comprehensive suite of features for marketing without the associated costs you incur for other tools out there. I first was looking at marketing software that could encompass a lot of the needed aspects to support our and our clients campaigns, and was pleasantly surprised at the breadth of tools available within Engagbay. They cover both marketing and sales as well which created needed synergy.
Cons
The only thing that comes to mind right now is the automations that can be created sit in silos in marketing or sales... they have different functionality, but I've found myself looking in marketing for a sales automation and vice versa. I understand the need for the separation, but one automation location with a way to filter and separate marketing vs sales would be helpful.