ISL Light

4.7 (750)
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Remote support software & unattended remote access

Overall rating

4.7 /5
(750)
Value for Money
4.5/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.7/5

99%
recommended this app
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750 Reviews

Xiping
Xiping
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This tool have everything our school need

Reviewed on 22/12/2023

I recommend it to anyone looking for an alternative to the expensive remote connect apps. I used...

I recommend it to anyone looking for an alternative to the expensive remote connect apps. I used many other remote connection software and did extensive research, and I think this is the top one.

Pros

My experience with ISL Light has been great, especially in terms of its performance and reliability during remote sessions. The speed and stability of the connection were top-notch, allowing me to connect to our computers in distant administrative campuses. Being able to use it on various devices made my work much more convenient. ISL Light's robust features and smooth operation are what I liked most about it.

Cons

I think the design can be improved and there are some ways to be a little more friendlier.

Alternatives Considered

Remote Desktop Manager and Supremo Remote Desktop

Reasons for Choosing ISL Light

Price and features are the main reasons.

Switched From

TeamViewer Remote

Reasons for Switching to ISL Light

Price and features are the main reasons.

Response from ISL Online

Hi Xiping, your valuable feedback means a lot to us! We're glad to see ISL Online fulfils your needs.

Bob
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ISL Light Support Tool

Reviewed on 19/09/2024

We have used ISL Light since 2007, it makes support simple. We would not want to be without it.

We have used ISL Light since 2007, it makes support simple. We would not want to be without it.

Pros

Quick and easy to use. It has transformed our support process.

Cons

Cannot choose location for file transfer.

Alternatives Considered

TeamViewer Remote

Reasons for Switching to ISL Light

ISL Light was a better price and had better functionality

Response from ISL Online

Bob, thank you for your feedback!
We are glad to know that ISL Online has been serving you well. Regarding the file transfer location, you can set the default location for incoming transferred files. Please refer to this manual for detailed instructions (see Step 2): https://help.islonline.com/37390/166674
You can also set the file location on the client side. See how: https://help.islonline.com/19405/169715

Silvester
Overall rating
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Isl

Reviewed on 20/12/2022

Pros

Easy to access many computers from one console.

Cons

When you add computer it's hard to tag computer.

Alternatives Considered

TeamViewer Remote

Response from ISL Online

Silvester, thank you for your feedback.
Regarding computer tags, you have the ability to define them while setting up unattended access for a computer. Please refer to this brief guide: https://help.islonline.com/44234/306294

Dean
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ISL Review

Reviewed on 17/10/2024

Using it on a daily basis in a company of about 60 people, comes very handy. Does what its suppose...

Using it on a daily basis in a company of about 60 people, comes very handy. Does what its suppose to do and that is all I need from ISL.

Pros

Easy to use, light, fast, easy to install. Does not consume much of PC resources.

Cons

I am completely happy about the app. Do not remember any bad experience.

Alternatives Considered

TeamViewer Remote and AnyDesk

Reasons for Switching to ISL Light

Local product, good price and ease of use.

Response from ISL Online

Dean, thank you for your feedback on ISL Online! We're glad to be an integral part of simplifying your work.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

ISL - A great tool for remote access

Reviewed on 19/12/2023

Overall it has been an incredibly useful product for the price and has assisted with many projects...

Overall it has been an incredibly useful product for the price and has assisted with many projects recently.

Pros

ISL is fast and responsive to remote onto client machines. Easy to add unattended machines and share access internally.

Cons

ISL is lacking some features of higher-profile remote tools such as NinjaRMM or N-ABLE RMM. However this can be overlooked with the price and value for money.

Response from ISL Online

Hi, thank you for your input!

Walter
Overall rating
  • Industry: Commercial Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good remote access software that does not break the bank.

Reviewed on 19/12/2023

Overall this has been a great tool. I have used many other software in this field but so far this...

Overall this has been a great tool. I have used many other software in this field but so far this one is the best value.

Pros

Very easy to use. Has everything you could ask for in a remote desktop application. UI is easy to navigate and understand.

Cons

The only con I could even give it is when you set unattended access and then go to connect to that machine it downloads and executable every time. You can just label and save that .exe and use it instead of clicking the connect in the portal. Having more than 500 end users though I just do not want to have to dig through .exe's to find the one I want.

Alternatives Considered

LogMeIn Rescue

Reasons for Choosing ISL Light

Price and functionality. The price for 1 user in Logmein was almost double then the 5 users I added to ISL.

Switched From

LogMeIn Rescue

Reasons for Switching to ISL Light

A much better value and a solid product.

Response from ISL Online

Hi Walter, thank you for your insight! In regards to your issue, we suggest connecting to your unattended computers using the ISL Light desktop app rather than the web portal. Please see the manual for more information: https://help.islonline.com/44234/306295
If that doesn’t solve your problem, I kindly invite you to join our live chat and explain your request to our team.

Bo
Overall rating
  • Industry: Computer & Network Security
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gret Remote Acccess Software

Reviewed on 19/12/2023

This is the best, most intuitive remote access software for tech support technicians that service...

This is the best, most intuitive remote access software for tech support technicians that service multiple clients.

Pros

Accessing remote devices using ISL is easy. I have the app on my main PC, my laptop, and my phone. Being able to work on a device from my phone means I don't have to be tied to a computer for tech support. Everything works, always.

Cons

When moving devices to groups, and dropping it, the screen refreshes and goes back to the top of the list. If I am moving devices, I don't want to keep scrolling down. Would be nice to select multiple devices and drag and drop to the group. Also, would be nice to create an access password per group. Since I service multiple companies, it would be nice to select group and change password for entire group.

Alternatives Considered

TeamViewer Remote, LogMeIn Central and GoToMyPC

Reasons for Choosing ISL Light

It was too expensive and you had to know the local password to the PC to connect, where as with ISL, you just have to know the access password.

Switched From

LogMeIn Central

Reasons for Switching to ISL Light

The main issue was cost, the second was the ability to organize clients into groups, use my cell phone *HUGE*, and not needing the local admin password to log in.

Response from ISL Online

Hi Bo! Thank you for your detailed and valuable feedback. In regards to the issue you've described, we have a solution for you. You can utilize the "Bulk Actions" feature to perform actions on multiple computers simultaneously. Please note that this feature is available through the ISL Online web portal and is not accessible via the desktop app. Please see the manual for more details: https://help.islonline.com/19815/1622800

James
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A solid product for quick remote support

Reviewed on 19/12/2023

Much better than we expected for the price, has done everything we wanted it to and more, although...

Much better than we expected for the price, has done everything we wanted it to and more, although there are always areas for improvement.

Pros

Excellent value for money!
Very easy to transfer files, just drag and drop.
Quick and easy to access unattended machines.
Secure with multiple password layers.
Once deployment is set up, it's quickly scalable.
Concurrent user pricing model is much better than per user.
Customer support is always available and helpful via online chat.

Cons

Unable to see any info about unattended computers such as the username of the logged in user, or a screen preview.
Deployment is a little fiddly, it would be easier if you could just download a customised MSI without having to wrap up the commands.
There is no easy way to transfer existing ISL clients from one support provider to another.
Sometimes the client needs restarting to get all features working again (especially Ctrl+Alt+Del).
Product names are a little confusing, which version do users/customers need to install?
No easy customisation options with company logos etc.

Alternatives Considered

TeamViewer Remote and AnyDesk

Reasons for Choosing ISL Light

Cost for a growing business was too high with other competitors.

Switched From

TeamViewer Remote and AnyDesk

Reasons for Switching to ISL Light

Unlimited unattended clients. Concurrent user pricing model. Value for money.

Response from ISL Online

Hi James, thanks a lot for your detailed and valuable feedback! It's great to hear that you had a satisfying experience with ISL Online.

Mark
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Easy to use, it just works.

Reviewed on 07/05/2024

Having used ISL for 10+ years i can say it has been great to use everyday. It's very easy and it...

Having used ISL for 10+ years i can say it has been great to use everyday. It's very easy and it just works everytime.

Pros

It is very easy to use on both computers and mobile devices.

Cons

The reporting of end device hardward and software could be better. A simple report to view all devices or groups of devices in one place.

Response from ISL Online

Mark, thank you for your review! It's great to hear that ISL Online has been serving you well for 10 years! Thank you for your continued trust and support.

Andrew
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Robust, reliable and worth every penny

Reviewed on 19/08/2024

The product is robust and reliable and although I have tried competitors free versions, I know that...

The product is robust and reliable and although I have tried competitors free versions, I know that it is well worth paying for.

Pros

It is easy for my users to setup and connect with me, especially my mum who likes to complicate things.

Cons

The icons for transferring files between computers I often click the wrong one. A minor issue.

Response from ISL Online

Andrew, thank you foe sharing your valuable feedback!
Regarding the icons, we’re not entirely sure what you mean. We encourage you to reach out to our live chat or send us an email at [email protected]. We’d love to hear more details about the issue so we can better understand it and work on improving the user experience.

Stuart
Overall rating
  • Industry: Computer & Network Security
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ISL The best remote support tool.

Reviewed on 19/12/2023

Its my most important support tool, gives me fast remote access to all my exisiting end users and...

Its my most important support tool, gives me fast remote access to all my exisiting end users and any new ones too.

Pros

It is fast, reliable and great value investment for my business, i could not operate without, have tried many other remote support and remote access tools this offered the best performance and value for money

Cons

To date i am yet to find any fault or issues with ISL, i am very happy with the product

Response from ISL Online

Stuart, thank you for sharing your valuable experience with ISL Online! We're delighted to hear that you find the ISL remote desktop software to be an excellent tool for remote access and support!

Kris
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Real thoughts on isl

Reviewed on 19/12/2023

Pros

I love that you can self host ISL and your license comes with everything without a bunch of addons. The service has been super stable and easy to administrate/update with no real issues.

Cons

The biggest drawback with ISL is that third parties have literally 0 support for it. I work with Apple computers and MDM servers have nothing setup meaning you have to setup everything from scratch. I also have not found much documented about this from ISL.

Response from ISL Online

Hi Kris, we appreciate your feedback, thank you!

Jonney
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good Solid Product

Reviewed on 29/12/2023

Good company to deal with and proactive account management from ISL when dealing with us

Good company to deal with and proactive account management from ISL when dealing with us

Pros

Easy to use - easy to white label for our business and easy for our customers to use and interact with

Cons

No problems encountered with using this product

Response from ISL Online

Jonney, thank you for the feedback! We're glad to know that ISL Online meets your expectations!

Aaron
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ISL Online solution for remote access is the best one stop shop

Reviewed on 23/08/2023

From day one sign up to the trial and then signing up the experience has been fantastic, sales and...

From day one sign up to the trial and then signing up the experience has been fantastic, sales and support are more than helpful.

Pros

The software just works and is quick to connect plus has very rapid deployment options with great documentation on how to do this. Support is also rapid and some of the best I have ever experienced.

Cons

A few more options to be able to set customisation from the web gui would be nice but not detrimental.

Response from ISL Online

Aaron thanks a lot for your feedback!

Adam
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Avid Daily User of ISL for 5+ Years!

Reviewed on 19/12/2023

Amazing. The best remote solution I have used.

Amazing. The best remote solution I have used.

Pros

ISL is extremely easy to deploy. It is versatile and works on pretty much ANY OS. I use it daily on Linux (OpenSUSE) and Windows.

Cons

We need a flatpak and/or snap package! Very receptive developer.

Response from ISL Online

Adam, thank you for sharing your experience. Your review is a source of motivation for our team!

Stephan
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product

Reviewed on 18/12/2023

Pros

Reasonably priced product and works very well

Cons

Lack of immediate prompt for admin rights
Having to switch into restart mode to get back on after restart

Alternatives Considered

Splashtop

Reasons for Choosing ISL Light

TeamViewer have been hiking their prices by an unreasonable amount year on year to the point where it became unaffordable.

Switched From

TeamViewer Remote

Reasons for Switching to ISL Light

We tested both products and preferred ISL.
Carl
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy and quick to use

Reviewed on 19/12/2023

Pros

We switched from using Teamviewer to ISL and it was very easy to pick up and start using daily. The software meets all of our requirements and helps us delivering remote support to clients. The software is easy to install on client machines and the groups/clients menu is very useful.

Cons

The groups/clients list could do with some more options for sorting clients, e.g. sorting by IP address or sorting by 'last online'.

Response from ISL Online

Carl, thank you for sharing your thoughts with us. We're glad that ISL Online has met your expectations!

Rob
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ISL LIght Simple remote access

Reviewed on 19/12/2023

very good and very easy to use. ability to connect to any PC (and mobile) is a key feature.

very good and very easy to use. ability to connect to any PC (and mobile) is a key feature.

Pros

We can use ISL on any Computer in the world, it's simple and easy to use. it can be pre-deployed or run on a case by case basis.

Cons

Occasional issues with the connectivity to Apple mac's (this is an apple security issue)

Response from ISL Online

Rob, thank you for sharing your experience!

Gareth
Gareth
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ISL review from an IT Support Company

Reviewed on 19/12/2023

Pros

We made the change to ISL a year or two ago and have had no issues at all. We have all our customers systems set up for unattended access meaning we can support anyone at anytime from laptops, web browser, or phone app.

Cons

Some parts of the interface are not as clear and logical as they could be but that's nitpicking!

Response from ISL Online

Gareth, thank you for sharing your experience!

Tony
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Used ISL for many years now

Reviewed on 19/12/2023

Very happy with the service. An invaluable tool for our business

Very happy with the service. An invaluable tool for our business

Pros

Along with my team of IT Support Engineers we support thousands of end user seats, using ISL to connect to the users' workstations and clients' servers etc. An invaluable tool for our business

Cons

having to pay for it - only kidding. It's worth every penny

Response from ISL Online

Tony, it's great to hear that ISL Online is an invaluable tool for you and your business. Thanks for your trust and support!

Anthony
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use remote access software

Reviewed on 13/11/2024

I am very pleased with ISL and would recommend this software to anyone who provides IT support

I am very pleased with ISL and would recommend this software to anyone who provides IT support

Pros

Very easy to use and set up on a client computer for when you need it

Cons

Talking a client through downloading and running the software, if it isn't already on their computer some of them find it difficult to give me access remotely

Cecil
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ISL Light Review

Reviewed on 19/12/2023

I love this software. The customer service is amazing and anything I need help, they are always...

I love this software. The customer service is amazing and anything I need help, they are always there to help me.

Pros

I like that I can easily remote into computers at my job while I am at the house.

Cons

I wish the functionality while remoting using my android was easier. Also, I wish that can add remote sound while logging using my phone.

Response from ISL Online

Cecil, it's great to hear that you love ISL Online. Thanks for sharing your experience!

Derek
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software at a great price

Reviewed on 31/08/2023

Very positive. we have had zero issues with the software.

Very positive. we have had zero issues with the software.

Pros

We have been using ISL for over 12 years. The software was easy to deploy and when we set up a new machine we install it as part of the configuration process.

Cons

The only thing I dislike is the file transfers. It would be better if they labled each end with the computer name

Response from ISL Online

Hi Derek, thank you for your feedback, we will take it into consideration.

Jason
Overall rating
  • Industry: Printing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Isl online

Reviewed on 19/12/2023

Very good product .

Very good product .

Pros

So easy to use

Very fast and efficient helping our customers

Cons

Sometimes have issues with customers firewalls (not isl fault)

Neil
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Feedback on ISL

Reviewed on 26/10/2023

Pros

Unfortunately, I have very little experience of using ISL light as i am the Manager of my team. However, I know that my engineers use this product on a daily basis to monitor our systems. The thing i like most about ISL light is that we are able to see if our systems are up and running using the remote monitoring.

Cons

The thing i like least about ISL light is when my engineers experiencing issues logging on to the system meaning we are unable to check our systems are working.

Response from ISL Online

Neil, thank you for sharing your feedback!