GoFrugal

4.4 (191)
ERP solutions for retail, restaurants & distribution

Overall rating

4.4 /5
(191)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.0/5

87%
recommended this app
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191 Reviews

Cyrus
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

RESTAURANT POS -RPOS6.5 REVIEW

Reviewed on 18/05/2019

It is a perfect software to have it in your business to have a 360 degrees view of you business operations. I am satisfied and would highly recommend to my business partners.

Pros

The software is really fantastic in the sense that i have visibility of the current stock of goods/products in my stores, stock level update, real-time sales reports & able to see the fastest/slowest moving items - all these are visible anytime anywhere on a mobile device i.e thro' Whatsnow App.
I wouldn't miss to mention the quick 24/7 support service, very efficient to mention the least. Very much satisfied with this.
Quick setup of the product - within no time, you started selling through Gofrugal Software with happy results.

Cons

The company should be proactive to get feedback from its clients on the use of their product to ensure that the client utilize the system/product functionality to the fullest...... coz i found out that some crucial functionality are not being utilized reason being it is not known that they exist. With this kind of feedback, the company would be able to narrow down on areas that need training.

DINAKARAN
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

GoFrugal

Reviewed on 25/03/2021

If any new development required based on our business requirement, it is taking to complete too long time to take discuss, meeting, development & delivery

Pros

Online credit limit / days approval
HQ reports
Consolidated TB / P&L and BS reports

Cons

Patch update very critical some times

each and every outlet update separately currently we are having 25 outlets. In future if it is increase the outlets Patch update is very critical process. Minimum we are spending 1 to 1 1/2 hour per outlet

Online transactions in cloud based

Outlet connect to customer support team (online support) it is taking the connection more than a half day also

We have only 1 server & 1 client for each outlet, If support team connected unable to use

Backup taking more than 30 mins some times

centralised options superuser & users in outlets

Backup need to update external hard disk or in cloud from outlets

Stock Ageing report in HQ

Offer / Discount reports

Response from GOFRUGAL Technologies

Dear Mr Dinakaran, Thank you for your feedback. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it. Also our team member will reach you along with the next step of action on the feedback you have shared.

junaise
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

genuine reviews

Reviewed on 17/03/2021

Your product is ok but service is pathetic

Pros

Reports and it’s a user friendly software

Cons

Customer service and support ia not getting on right time. None of our staff didn’t get an proper training from your side till now. If we have any doubts still we are connecting to chat. i requested many times to give proper training still no feedback from your side

Alternatives Considered

Ginesys

Reasons for Choosing GoFrugal

your software is user friendly and i like your features

Reasons for Switching to GoFrugal

Representatives are friendly and you have enough features and i feel more comfortable while using it

Response from GOFRUGAL Technologies

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

Jacob
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Mixed Feeling

Reviewed on 24/03/2021

Overall experience with Gofrugal has been satisfactory.

Pros

Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available

Cons

The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop.

Response from GOFRUGAL Technologies

Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Representng GoFrugal in Kenya and other African Countries as implementing Partners

Reviewed on 24/05/2019

Pros

GoFrugal software is a complete and a comprehensive POS solution for many verticals, we have represented GoFrugal for over 5 years now and have found this software to be a 360 degrees solution, The support has been exceptional, special mention to the team whose 24x7 support has been excellent and above PAR
The most impressive part of this software is there is always newer innovations, ease of use and user friendly.
We will continue to represent GoFrugal in the future and have undertaken that we will not be representing any other POS developer as we get what our clients need

Cons

Very Rare and hardly any bugs come up and these are also attended to rapidly on a 24x7 support and the development team

MIKE
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great software for Very good Price

Reviewed on 17/05/2019

Pros

As a partner, we liked the quick installation and ease of use. User Access rights and software options easily configured. Scores of reports can be customized to suit your requirements as well almost all data fields. I liked the fact that we can train anyone to start using the software in a couple of hours. Most of our problems were solved promptly. Software is very stable.

Cons

The accounting module needs some work for it to be flexible enough to be used on the international market. The features in accounting should be as flexible and robust as those in the stock module.

Prateek
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Go frugal is good software

Reviewed on 15/11/2022

good

Pros

online, order easy & gosure is easy to use & user freiendly.

Cons

None of the above, i led all the features.

GANESH
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

REVIEW FROM NEELKAMAL

Reviewed on 02/04/2021

ITS OKAY. BUT SUPPORT TEAM SOMETIMES IS VERY SLOW. TIME TAKEN IS TOO LONG

Pros

CONVERSION OF CHALLAN TO INVOICES.
EASE OF USE IS OKAY
I HAVE NOT TRIED

Cons

INABILITY TO CONVERT JOB WORK PRODUCTION CONSUMPTION ENTRIES ARE NOT THERE IN THE SOFTWARE

Response from GOFRUGAL Technologies

We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.

Mohammed
Overall rating
  • Industry: Supermarkets
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gofrugal features are very easy to use and can using instantly without training

Reviewed on 15/09/2022

We are really very happy with the service and the features

Pros

Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner.

Cons

Nothing major as we are serviced with all the required features

Gagan
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gofrugal Best software

Reviewed on 15/11/2022

Very Nice software, Live chat support helps and after sells is also good

Pros

User friendly , easy to use , fast processing

Cons

using from a long Time But do not found any thing that is least usefully

Verified Reviewer
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

my honest recommendation. Do not even try GOFrugal

Reviewed on 03/03/2020

Very bad customer suport. They will stop interacting if thy are unable to solve problems

Pros

no Pros. The software is not user friendly

Cons

This is my honest review.
This software was recommended to me by a retailer in ooty.
On contacting the bangalore office, i was visited by their area manager and [SENSITIVE CONTENT HIDDEN].
I paid Rs 10000 as advance for them to start installation and training
on day one an inexperienced person visited my place and could not install properly even after spending 8 hours on the job. clearly he was not trained and kept calling his office for clarifications. He could not finish the job

On day 4 after numerous calls i was visited by [SENSITIVE CONTENT HIDDEN] who spent nearly 5 hours trying to install. Nothing was done to my satisfaction. He told me to start using and any bugs and clarifications would be sorted out the next day

I started using the software and encountered millions of bugs, i made a note of every one and contacted [SENSITIVE CONTENT HIDDEN]. He told me he would follow up and solve any issues facec by me.
That is the last i heard from them.
I have since installed Shoper from Tally and am extremely satisfied with it.
With regards to GoFrugal I request all people who are considering it; Please do not trust go frugal. They are cheats to the core and are not interested in followups once they have taken your money.
I have been trying to get in touch with them for a refund but there is absolutely no response from them

Shaikh
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Sams

Reviewed on 14/04/2021

Ok

Pros

Security and reports gst but it is easy to operate

Cons

It promised me a picture to be added to the quotes which is pending and returning a damaged item or under warranty is a issue

Response from GOFRUGAL Technologies

Dear Mr Shaik, Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Kalyani
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good

Reviewed on 07/04/2021

Customer support not apt, unable to reach the team.
Feeling tired of unsolved queries
Live chats are going on for long, quick solutions look magical to me now.
Or I am not sure if I am spending too much time with your software and coming across more problems

Pros

Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management

Cons

Mismatch of data between hq and pos
Unable to get rid of inactive data hence perfomance issue and long loading

Response from GOFRUGAL Technologies

Dear Ms Kalayani, We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.

ONKAR
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

POS SOFTWARE WITH BETTER POWERS TO SURVIVE

Reviewed on 13/04/2021

VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT SOLUTIONS ALWAYAS DELIVERED.

Pros

EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI

Cons

POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER.

Response from GOFRUGAL Technologies

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Kajubi
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gofrugal simple to use

Reviewed on 15/03/2021

Pros

Gofrugal software has batch and expiry date modules wch helps alot the pharmacy owners to track their stock movement basing on those mentioned 2 modules.

It has stock movement report status wch helps a user to indentify how product are consumed

Cons

Gofrugal is missing with mult tasking tabs

Response from GOFRUGAL Technologies

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Sunil
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best software without support

Reviewed on 15/03/2021

Developed best software but unfortunately without proper support system.

Pros

Easy to use, many features and options, constant development, easy to make little changes as per our need, multi company billing,

Cons

Software is very good but no one available to teach or guide how to use it throughly. Even in chat they will tell our team will contact you but no one call back. Even they close the ticket without completely solving the problem so I need to reopen it.
Gofrugal should try to understand their individual customer's need and guide them to develop their customer's business.

Response from GOFRUGAL Technologies

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

Aaditya
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PRODUCT AND SUPPORT

Reviewed on 13/04/2021

I am very much happy with Gofrugal product with customer service and they are providing the help document with videos.

Pros

I am using the software more then 10 years and its very useful for billing and accounts with GST upload.Very much useful for find the purchase order and make use to place order

Cons

We are almost using all the module i dont have any particular so its good

Response from GOFRUGAL Technologies

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

Muthu
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Value for Money

Reviewed on 16/03/2021

Helps us at a time we are growing and right now we are far more efficient and have nice tools for reporting and the support service is awesome.

Pros

Very user friendly, has numerous features and very robust. Online support have been great.

Cons

WIth all the features of modern pos software, this software is too good but it is locally installed in contrast to other cloud based pos systems.

Response from GOFRUGAL Technologies

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

NAINA
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

ADMINISTRATOR

Reviewed on 19/03/2021

Pros

WE CAN CREAT OWT DESIGN OF BILLING AND DOCUMENTRY , BETTER THAN OTHER APPS

Cons

Updates weekly release are taking too much of time so that we need to allocate extra time for updates. Other wise we are using smoothly

Response from GOFRUGAL Technologies

Dear Mr Naina Mohamed,
Thank you for sparing your time and sharing us the review. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it.

Sekandi
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Managing Director

Reviewed on 17/03/2021

I have been using this software since 2014 to date, but and its proven to be the best software in the world

Pros

Usability and functions , good customer support,
currency compatibility in every country

Cons

The software is easy to learn and use, has good customer support and security features

Response from GOFRUGAL Technologies

Thanks, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

Manu
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GoFrugal - Resturant Order Taking and Billing Software

Reviewed on 16/03/2021

Pros

Functionqlly it has almost everything a restaurant wpukd need to undertake its ooerations, stock, accountimg, CRM & Kitchen Management.

Cons

The Enterprise Version of this s/w is quiet expensive and prices itself out of market for resturants with less than 50 outlets..

Response from GOFRUGAL Technologies

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Manish
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

admin

Reviewed on 13/04/2021

Overall it is value for money and simple to use. it is in detail solution and reports with mobile apps .

Pros

Simplest screen and User interface. It is simple to Operate.

Cons

Support have to improve as there is some delay in solution and understanding.

Response from GOFRUGAL Technologies

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Bhavesh
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A must for any business & easy to use.

Reviewed on 14/04/2021

Pros

The process to integrate is seamless & support team is quick to response. We have been associated with gofrugal for past 7+ years. We've seen continuous addition of new features.

Cons

I wish the integration of our offline with online store would be possible. If yes, then should be seamless & bit economical.

Ankit
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A complete business solution for retail

Reviewed on 13/04/2021

Good and Satisfactory

Pros

Easy UI, simpler but vast report for analysis, inventory management, reordering and on time product updates as per market demand.

Cons

Sometimes online support becomes critical.

Response from GOFRUGAL Technologies

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Sathyamurthy
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Improments

Reviewed on 24/03/2021

Good

Pros

Reduced time consuming of to place the order and generate invoices within business SLA

Cons

We are expecting customer support and product enhancement as per business requirements

Response from GOFRUGAL Technologies

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.