Trainual Reviews

Trainual

4.8 (440)
Easy onboarding and training software for growing businesses

Overall rating

4.8 /5
(440)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.7/5

98%
recommended this app
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440 Reviews

Rashad
Overall rating
  • Industry: Photography
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Employee training software

Reviewed on 27/02/2021

Generally, I do enjoy to be part of this software that earned many things and many prosperous...

Generally, I do enjoy to be part of this software that earned many things and many prosperous worker that easily skipped the adaptation process through Trainual.

Pros

It does provide the user friendly that what and well designed interface enhance the quick working in the software. To create the training by selected the members through the software is amazing that makes possible to categorize the training and programs according to the needs of the member of the team. The possibility to make some edits on the categorization is stunning. The newly-joined member of our company in the entertainment department could enjoy the chance to adopt the skills and functions in a constant way that will make huge profit.

Cons

To be honest, I do not see any serous problem in general, however, I would tell that the new functions are extremely important. I would be happy to have the special access the learning platform like Coursera or Udemy that some member of our department could benefit from these selected courses. Besides, I want to express my concern about lack of customization possibility that could result in the time saving in the work process.

Response from Trainual

Hey, Rashad! Thank you so much for taking the time to review Trainual. We're super excited to hear that it's making training your new hires much easier! And that you've enjoyed using it. We also appreciate your feedback on adding more customization options. We're currently working on new ways to customize your team's experience, so stay tuned! If you have any questions, always feel free to reach out and we'll be glad to help.

Wade
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The answer to what I was looking for

Reviewed on 22/03/2021

Overall it has been great. It is easy to use and figure out and it is helping me go deep in...

Overall it has been great. It is easy to use and figure out and it is helping me go deep in systemizing my business.

Pros

We have high turnover and being able to make initial training part of the hiring process have helped us weed out applicants who are not serious. It also provides a great way to get people to complete training before being eligible for raises and promotions. I like how I can track the progress of my team, and quiz them to ensure comprehension, as well as the different media I can implement to help drive home certain points.

Cons

The pricing model that does not include all of the features unless you pay the premium right off the bat. It takes a long time to get all of the systems into Trainual, and I am not able to release it right away to my team so I didnt want to pay the premium if they were not going to be able to access the features right away. I will probably upgrade to the premium later on and revamp my lessons, but I am a bit conflicted about having my team go through re-training at that point just to see some flashy new features that I would have liked to implement at the beginning.

Alternatives Considered

Teachable and Google Drive

Reasons for Choosing Trainual

Because of the ability to track and quiz applicants and team members and make a more user friendly portal for them.

Switched From

Google Drive

Reasons for Switching to Trainual

It seemed to be the best fit for our company and it was recommended by moving companies in another market that use it.

Response from Trainual

Hi Wade! Thank you so much for leaving a review. We're so happy to hear that Trainual has helped to make your training process more efficient and you've been able to systemize your business with it! And thanks for your feedback on our different plans. The good news is that if you do upgrade, you won't have to make your team go through their training again (unless you'd like them to). Everyone's completion percentage will remain the same when you upgrade. If you do have additonal questions about upgrading or anything else, always feel free to reach out and we'll be glad to help!

Erica
Overall rating
  • Industry: Arts & Crafts
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Difficult to Use

Reviewed on 24/05/2022

My time with trainual was a waste of money and time and never quite got usage from it. Almost $1k...

My time with trainual was a waste of money and time and never quite got usage from it. Almost $1k later, I ended up cancelling the subscription and have ZERO to show for it.

Pros

In theory, it makes the process of onboarding and training easy and efficient.

Cons

The set up process, even with already having the documentation is burdensome and the flow of how to use the software is confusing. There is no real start and finish or defined, or even suggested, workflow. There are tons of integrations, but no suggestions really as to how to best use them or under what circumstances these things would be useful. It is also incredibly expensive to say that it is ongoing expense that will forever need to be paid for the life of your business. Theres no tapering off or build up. It has to be implemented immediately in order to show it's value and does not account for the set up process.

Alternatives Considered

Google Cloud Operations Suite

Reasons for Switching to Trainual

It's already included in my usage account and by simply creating a table of contents, I can get essentially the same functionality that I was supposed to with Trainual.

Response from Trainual

Hi Erica - thank you so much for taking the time to review Trainual. We're sorry to hear that the platform didn't meet your expectations, and we appreciate all of your feedback on how we can improve. We're always adding ways to make implementation much easier for our customers, and we're continously adding new content for this. If you ever would like to come back and try us out, let us know and we'll be happy to set you up with resources that'll make implementation much easier. But regardless, we wish the best of luck to you and your business going forward. Thank you for giving us a try!

Lori
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great tool for growing companies

Reviewed on 15/08/2023

Pros

I cannot recommend Trainual enough. As a company, we started using Trainual when we were around 50 employees. Two years later, the size has doubled. Having our processes documented neatly in one place has been invaluable and has made the process of onboarding and training new hires seamless. In addition to using it for new hires, it's a useful tool for seasoned employees to refer to when a question regarding a process arises. (The search bar is great!) Trainual holds the online copy of our Employee Handbook, meeting notes for different departments, SOPs, and much more. We appreciate the public share feature, which allows you to share a subject via a link with those who do not have a Trainual account.

Cons

A feature that was requested by one of our team members is an audio version of Trainual for those who are dyslexic.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Just what our company needed!

Reviewed on 20/05/2019

Overall, Trainual is something that every company needs, big or small. It's important to have a...

Overall, Trainual is something that every company needs, big or small. It's important to have a process where you can train your employees and then test them to see if they understood what they just learned. Trainual helps you do that with ease and helps your whole team get up to speed at the same time.

Pros

Trainual allows you to easily create a way for your employees to learn of a new subject and then they can take a test to get tested on their knowledge of the subject after going through the training materials. For our large company, it allowed us to get our employees certified, so that we felt confident that they knew the new information on the new product we were rolling out.

Cons

There are no cons that I have been able to find.

Response from Trainual

Thanks for the review -- Happy we were able to help get your team up to speed!

Trinity
Overall rating
  • Industry: Import & Export
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

You need Trainual

Reviewed on 11/07/2023

I would recommend Trainual to anyone who has a process that impacts others. Whether in a non-profit,...

I would recommend Trainual to anyone who has a process that impacts others. Whether in a non-profit, business, or community setting.

Pros

Trainual has been incredible for documenting all things you think you will just remember. And better yet keep it organized for those who come after us within a company

Cons

The one thing I will say - for a small company, starting can be tricky. Trainual has been designed for companies of all sizes and there were some kinks to work out for a company as small as ours.

Alternatives Considered

Workplace from Meta and Google Docs

Reasons for Choosing Trainual

Trainual had all elements that were missing from other platforms.

Reasons for Switching to Trainual

Trainual was easy to use and had lots of help and resources

Response from Trainual

Thanks for sharing, Trinity. I love how you're thinking of those who will come along after you. That says a lot about you as a person and I admire that! We pride ourselves on helping small businesses and have tons of resources you can access. Please do not hesitate to reach out. From process templates to coaching support - we've got you!

Barbara
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Keeping your instructions up to date is a breeze!

Reviewed on 27/02/2023

This is a great way to remind yourself of how to complete a infrequent task or a task that is...

This is a great way to remind yourself of how to complete a infrequent task or a task that is usually a assigned to someone else. If you are unsure of how to execute a procedure, Trainual has you covered. As long as the author has written good instructions, following them to complete a task should be as easy as going 'step by step. If you find a flaw while going along, that can be corrected without any issues (such as starting from scratch)Keeping your instructions up to date in Trainual is a breeze!And

Pros

Trainual works very well as a living, breathing document. You can update/change/add to/delete your documents as needed. We are a growing company so our procedures are growing with us. Trainual allows us to update our task instructions as they change. No excuses on not knowing what to do in any situation.

Cons

Hard to find a Con - maybe the only thing is that there are many options on how you format your post. Everyone has a unique way to spell out their instruction tasks, so uniformity is a not kept within the company.

Deniece
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Loving it!

Reviewed on 13/03/2023

Once I got it set-up/implemented, it's easier than ever to create SOPs for our various teams. The...

Once I got it set-up/implemented, it's easier than ever to create SOPs for our various teams. The new Chrome extensions have just made it all 10 times better!

Pros

The support is top-notch! The system is very intuitive for the end-user. Admins and users both love it.

Cons

Set-up can be a beast, but they do offer one-on-one support, migration services and a multitude of user guides, videos and training.

Alternatives Considered

Process Street

Reasons for Switching to Trainual

The price was better, the customer support was unmatched and loved the integrations and ability to set permissions on folders and subfolders.

Response from Trainual

Hey Deneice! ���� We're so glad to hear you love Trainual. We'll share this awesome news with our Support team. Thank you for sharing your review. ����

Maggie
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Decision we have made this year!

Reviewed on 20/05/2019

Using Trainual we are able to organize the content with have and share it consistently with our...

Using Trainual we are able to organize the content with have and share it consistently with our associates
at all properties.

Pros

Trainual is simple, user-friendly and fits our business needs perfectly. We are in the process of switching over from training our teams inconsistently to organizing and standardizing our processes with Trainual and we couldn't be more pleased with the product and service.

Cons

We need more "getting started" support - starting with a blank platform is a bit overwhelming.

Alternatives Considered

ADP TotalSource and Crosschq

Reasons for Switching to Trainual

Ease of use; quick, personalized customer service; beautiful platform design; app designed specifically for training associates

Response from Trainual

Thanks for the review, Maggie! Our L&D Lead will be happy to help you with onboarding. Just email [email protected] with any questions.?

Kristen
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Ease of use for creating processes

Reviewed on 30/10/2023

I like Trainual but would love the editing to be more user friendly

I like Trainual but would love the editing to be more user friendly

Pros

I like just the overall reason that it exists

Cons

Editing the font and is very difficult sometimes

Response from Trainual

Hey Kristen! Thanks for the feedback. We're proud of why we exist, too. Check out the new editor experience and let us know if you're still having trouble. Happy to help!

John
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

It Works for Us

Reviewed on 01/03/2022

Pros

I like the user-friendliness of the application interface & the ease of delivering a seamless, high-quality user experience. I appreciate the solution's flexibility, allowing us to leverage it as a LMS & a KD. Based on budget, this solution was a solid win for us.

Cons

I was not a fan of the lack of user & content data provided. I would like to see more robust reporting on user data, internal SEO data & content efficacy. For example, it would be beneficial to be able to see data on content access frequency, average duration on-page, most frequently searched key terms, ranking info, top viewed content, etc.

Jean
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Trainual is a great option

Reviewed on 12/05/2022

Pros

Creating and managing process is very simples in trainual. Having a specific tool for traning give a more "serious/important" feeling about the content, special for remote teams.

Cons

The search engine could be better. Sometimes it's not so good to find the right content.

Response from Trainual

Hi Jean! Thank you so much for leaving us this awesome review :) We're super stoked to hear that it's been useful for you as you create and manage your processes.

And we appreciate you sharing your feedback on the search functionality! We're working on updating that functionality, so stay tuned for some improvements to come soon!

If you have any other feedback, always feel free to reach out!

Thank you so much again for being such an awesome part of our community and for working with us!

Stephanie
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent Product to help Organize information and small businesses

Reviewed on 17/11/2020

It's been a great tool and time saver.

It's been a great tool and time saver.

Pros

How it organizes information easily and tracks whether users have gone through material.

Cons

I wish there was a way to set up a billboard with information we can put info into so that we could easily have access without clicks into things that we can see at all times.

Response from Trainual

Hi Stephanie! Thank you for sharing your thoughtful feedback. We'll be sure to pass along your comments about a Bulletin/Billboard feature have you experimented with Forums? That might do the trick! Please feel free to let us know if you have any other questions or feedback.

Tammie
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Efficient Onboarding Solution

Reviewed on 07/06/2023

Our experience with utilizing Trainual for our onboarding has been positive overall. It has proven...

Our experience with utilizing Trainual for our onboarding has been positive overall. It has proven to be an efficient solution for streamlining our onboarding processes. The software's current capabilities have met our needs and facilitated a smoother transition for new hires.However, we acknowledge that there is untapped potential in the software that we have yet to explore fully. We recognize the importance of investing time to enter additional information and familiarize ourselves with the software's additional features. Once we allocate the necessary time for these tasks, we believe the software will enhance our onboarding processes even further.Overall, we highly recommend Trainual for its effectiveness, and we are eager to continue unlocking its full potential.

Pros

One of the aspects we appreciate the most is the ability to provide consistent information to our new hires in a highly efficient manner. It allows them to progress through the onboarding process at their own pace. The inclusion of quizzes within the program has significantly enhanced the learning experience. It not only reinforces their understanding but also provides a way to assess their knowledge retention. We are looking forward to the access they will have to our standard operating procedures, once we have them added to the program. This will serve as a valuable resource, enabling them to refer back to important guidelines and processes as needed.

Cons

We would appreciate the capability for increases e-signatures without incurring additional expenses. It would be beneficial to have a solution that allows us to handle a higher volume of signatures without any added costs. Alternatively, if there was a more effective way to sign off on all policies within the program that would eliminate the need for additional e-signatures. This would simplify and streamline the process and would further enhance our onboarding experience.

Response from Trainual

Wow, Tammie! This feedback is great. It's awesome to hear how Trainual is improving your onboarding processes and enhancing the learning experience. We look forward to hearing more as your experience unfolds. Would love to have you in our Trainual Insiders community. You can find us on Slack or Facebook. Thanks so much for taking the time to share this review.

P.S. Passed along your e-sign feedback to the product team!

Ethan
Overall rating
  • Industry: Investment Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 09/05/2022

Great product very happy

Great product very happy

Pros

Love that we are able to contain all important training materials both internal and client-specific procedures in one easy to use platform

Cons

The search function could be improved. Like if I searched for a specific procedure for a hypothetical client named "Red" the search function will more than likely return values for other procedures that have the word "red" somewhere in the procedure. The first results should be based on of trainual name not what is contained within the body/text of each trainual. Causes lots of issues for us as our company name is Longs Peak. The word "peak" is commonly used in the investment industry both as a way to describe the market and also is used in a lot of different firm names.

Response from Trainual

Hi Ethan! Thank you so much for leaving us a review :) We think you're also pretty great, and we're excited to hear that Trainual has been super easy for you to use!

And thank you so much for sharing your feedback about the search functionality. We're currently working on improvements to how results are pulled via search within Trainual, so stay tuned on some exciting updates!

If you ever have any other feedback or need anything from us, always feel free to reach out. We appreciate you a ton and we're so excited to continue to work with you!

Sonja
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Online business GLUE!

Reviewed on 27/05/2022

Excellent experience overall. It is the back bone of policies, training and reference for our...

Excellent experience overall. It is the back bone of policies, training and reference for our company.

Pros

This has enabled all employees to have access to training, reference and libraries of company resources. It makes onboarding and training quick, easy and less stressful.

Cons

The sections could use some flexibility for customizing for our company reference areas. SOP's vs. Policies vs. Training vs. Documentation. It gets confusing where to put all of the stuff. I also don't even know much about some of the features in the Trainual from this survey. Finally, if you want to become an absolute invaluable resource that we can NEVER live without, then assign a rep that we can work with to maximize and assess usage and direct us on how to manage, organize and leverage the tool. I would pay extra for a year or two of support/success service with an assigned rep that gets to know my business.

Response from Trainual

Hi Sonja! Thank you so much for taking the time to leave this awesome review of Trainual :) We're so excited to hear that it's made accessing training and reference material so much easier for you and your team!

And thank you for your feedback on content organization customization and for getting a rep for your account. I have great news for both of these for you, though!

On the content organization customization side, you can actually rename the "Company", "Policies", and "Processes" sections to any names that make more sense for your business. To do that, go to "Account Settings" from the top navigation, and then scroll down to "Custom Terminology". From there, you'll be able to rename the Trainual terminology to anything you'd like.

In regards to having your own representative, for Scale accounts that are over 50 users, we do assign those customers with a dedicated rep that is there to help you get set up for success.

Hope that helps! Thank you again for everything!

Duane
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Trainual = Scalability

Reviewed on 09/05/2022

Overall it has done what we have needed.
It will allow us to be more systematic and provide...

Overall it has done what we have needed.
It will allow us to be more systematic and provide resources for our employees.

Pros

Simple to use once you integrate LOOM. Once everyone starts using it the ease is even easier.

Cons

It would be great to be able to track overall training flow or steps with training candidates with both in-person and online training all on the TRAINUAL platform.

Alternatives Considered

Rise and eloomi

Reasons for Switching to Trainual

Ease of use and mobile app capabilities.

Response from Trainual

Hi Duane! Thank you so much for this awesome review of Trainual :) We're stoked to hear that you really like the Loom integration and that it's helped your business scale up.

And thank you for the feedback about tracking overall training flow within Trainual. I'll pass this on to our Product Team as we are always looking for ways to improve.

In the meantime, let us know if you ever have any other feedback, and we'll be happy to hear it! Thanks so much again, and we're excited to continue to work with you!

Sean
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Priceless Tool for Streamlining and Growth

Reviewed on 26/08/2020

Extremely positive. The tool flat out works. It's something that you get out what you put in. My...

Extremely positive. The tool flat out works. It's something that you get out what you put in. My recommendation for anyone looking into it is to have a strong plan and a devoted 'Trainual Champion' devoted to the buildout and implantation of the platform.

Pros

Trainual is far and away the best value for any platform we have used. It's hard to determine what's more impactful, the cost savings or the added revenue generated from staying organized and properly training our people. I strongly recommend this tool to anyone wanting to scale their business in a healthy and sustainable way.

Cons

The cons I experience are items the Trainual team is working on developing. Not many negatives to this technology.

Response from Trainual

Hello Sean! Thank you so much for taking the time to leave such a thorough review of your Trainual experience. We truly appreciate the kind words and are thrilled to hear that our software has been impactful to your business, from savings to training efficiency. We're always here if you have additional feedback or questions!

James
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Trainual business playbook software review

Reviewed on 12/05/2023

Pros

Intuitive to start using and set up, clean and modern design.Seems to be very capable and scalable so far, believe it will easily grow with us. Friendly, helpful and well trained support team, great people.Very good self help resources including articles, videos, and webinar recordings.Free onboarding/success coaching for customers, in groups or one to one, very helpful.

Cons

Experienced a few glitches, but the support team were communicative and got the issues escalated and resolved reasonably quickly.Would be great to see more reporting and implementation dashboard features, to help new companies get going, we ran a launch project on Smartsheet which could possibly be handled within Trainual. Also would be handy to have the ability to add 'RACI' (Responsible, Accountable, Consulted, Informed) so different team members can be automatically updated or give approval for subjects to be published and updated.

Response from Trainual

Thank you so much for your kind words, James! We're thrilled to hear that you found our platform intuitive and easy to set up. We take great pride in the simplicity of Trainual. It's wonderful knowing you trust us to grow and scale with you.

We're glad you found our self-help and success coach resources valuable. We're always here to support you.

We're looking forward to continued reporting enhancements. I've shared your insights with our team.

We appreciate your feedback!

Sarah
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So far so good!

Reviewed on 11/10/2018

Our team has given us really good feedback about Trainual, and it makes a great first impression on...

Our team has given us really good feedback about Trainual, and it makes a great first impression on new team members.

Pros

It's simple, pretty, and functional. No real complaints.

Cons

There are some nitpicky features and functions that I wish were available or that don't work quite the way I'd want them to. The search functionality gets on my nerves sometimes as it seems to load exactly the search result I'm looking for immediately but then a second later SEVERAL results load and the one I actually want (that's most relevant) jumps further down the list. If you are a speedy clicker and try to click it before the rest of the search results load (like me), it will take you to something completely different as the rest of the results will load right as you click. I do like that it *has* search functionality and when we have had to make wide-sweeping changes it is really nice to be able to hit the enter key and see not just results in whatever category you're in but in every aspect of your company. We have used other comparable software in the past and have never had true search functionality like this before.

Response from Trainual

Thanks so much for the great feedback, Sarah! I will be sure to pass this along to our product team.

Paul
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Excellent platform for creating training content.

Reviewed on 04/08/2023

The onboarding experience was very insightful. However, other members of our organization seem to...

The onboarding experience was very insightful. However, other members of our organization seem to struggle with understanding how to best utilize the system. The organization relies on me auditing the content they have created to ensure it is complete, accurate, and follows the proper structure. We will have to do a lot of internal training before we are using the system at its full capacity.

Pros

My favorite feature of Trainual is the ability to create Loom videos and embed them into the training content. This is far more effective than simply writing out a policy of SOP.

Cons

The structure of Collection > Subject > Topic > Step can be confusing for team members who weren't part of the Trainual onboarding process. This structure also doesn't work well for certain policies and SOPs.

Brett
Overall rating
  • Industry: Plastics
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good Product

Reviewed on 16/05/2023

I like it and we use it to keep documented records for all of our trainings.

I like it and we use it to keep documented records for all of our trainings.

Pros

Easily Searchable and easy to build new pages.

Cons

its not a trainual issue, sometimes if you dont organize things on the front end it gets hard to handle later on.

Response from Trainual

Thanks for your review, Brett! We're pumped to hear that you find Trainual easily searchable and user-friendly when building new content. We totally get what you mean about organization being key upfront. We're glad our tool helps you keep well-documented records for your trainings. Keep up the great work and thanks again!

Matt
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game Changing Training

Reviewed on 13/05/2020

Trainual has been the most valuable addition we've made to our franchise network in the past year....

Trainual has been the most valuable addition we've made to our franchise network in the past year. I recommend it often.

Pros

The Trainual platform is easy to use and has allowed us to scale our growth that would have been impossible with traditional training systems.

Cons

We need better testing and certification options. The testing isn't robust enough. Users need certifications to show they've achieved a certain level. This is important for motivation. It seems like an easy add that would add a lot of value. We're currently looking for testing and certification solutions from 3rd parties, but Trainual should be able to provide them quite easily.

Response from Trainual

Hey Matt, we're super pleased to hear we've helped you scale and grow your employees! I've actually gone through and added a feature request for certificates based on completion rate. We'll send over an update as soon as this becomes available.

Taylor
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Makes on-boarding new team members easy for small business

Reviewed on 19/11/2020

Bring a small business, each team member wears many hats. Our business is also, thankfully,...

Bring a small business, each team member wears many hats. Our business is also, thankfully, BOOMING so the need to add team members and keep up with a fast paced business is really difficult.

Once all of our policies and procedures were on Trainual, and it did not take long to format and upload, an on-boarding process that would take me away a work day for me (the Director of Operations) was as easy as having the new hire in my office with an iPad learning while I worked.

Also, sending out memos to team members and tracking them down to sign was eliminated because of the easy to edit and upload software. Our SOP has never been so up-to-date!

Pros

I really enjoy how this software has made updating standard operating procedures so simple. Whenever something is edited it sends a notification out to the team and I just need to give them a due date, this way I know that all information is available to everyone.

Cons

I wish I did not have to pay for the premium membership to do screen recording. Our business pays for Zoom so we just do screen recording through there, but uploading videos are also a process as you need to pay for a account or upload to YouTube to manage videos.

Response from Trainual

Hi Taylor! Thank you so much for leaving such great words about Trainual. We are very excited to hear that we have helped make SOPs more accessible, and that training is becoming more efficient. If you have any other feedback or questions, please don't hesitate to reach out!

Matt
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great resource

Reviewed on 14/02/2022

Pros

Trainual offers all of the major features that we desired in a knowledge base/LMS resource. Beyond that, their team continues to actively engage with users to gather feedback and make their product better aligned with our needs. Our team uses this on a daily basis and I expect it to become more and more central to the way we operate our business.

Cons

Any time you invest hundreds of hours developing content within a framework that you do not control, that is always a little concerning. Response time to needs/bugs and the possibility of future pricing changes could become challenges. At the moment, support has met expectations and we are happy with the product and service.