AlertOps Reviews

The scaling system and notifications sms.

It is quite complicated to configure. Many times we ask for help because we couldn't understand the settings for ourselves.

I can make the schedule ahead of the time and make changes immediately when needed.

Limited options for individual responses to the extensions.

I'd love it if I got the voice messages in text form.

Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts.

Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription.

The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc. Customer support is very responsive and helpful.

The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.

Very adjustable to work with anything. And cloud base does help for future changes.
the cost turns out to be 1/2 of what we use to spend for a product we less support.

Might be a setting issue. But if you have many alerts from the same source the oncall user can get hit with a huge amount of alerts to clear before actually dealing with the issue.
But like I said it could be a setting issue.

It has met all our needs, is highly customizable, integrates with our ticketing system, and the support staff is always willing to go out of their way to help when needed.

I can honestly say I have no complaints at this point. From the pricing to the service they have exceeded all my needs.

Ability to create sophisticated alerts from multiple user touch points.
Simple interface for acknowledging and assigning incidents.

Scheduling can be confusing.
Creating new integrations can be time consuming.

The biggest pro is how easy it is to interface to integrate into your current application and email systems.

Really nothing other than those 3am calls it is so good at giving you when something in your systems need support. :)

Features
Functionality
Support response time and quality

The user interface could use a re-wamp... In some cases it's straitghforward... in some cases it doesn't make sense and only after clicking around for minutes I find the page that I'm looking for.

AlertOps allows you to keep all your alerts together. Their is no shortage when it comes to their features and functionality configuration. Great product for the price.

Some of the functions can be difficult to understand at first. Take a bit of a learning curve to really understand how all the options work.

By being able to connect to connectwise it still allows for one sorce of truth for all our tickets. It helpped fill a void in our customer support by allowing to roll a call to a secondary person incase the first one did not get the notification or was all ready on a call.

The admin portal can be a bit confusing at time on where to go.

Great support helping us get AlertOps up and running. Set it up once and let it go.

No cons that I have run into - Works as advertised.

The ability to customize the route of notifications and calls.

The complexity and that some areas of the software is not as easy to navigate.

Simple to use and the support staff was quick to respond and helpful. Solution is low cost and meets our needs.

Would like to have some more workflow customization options, namely as primarily using the software to provide 24/7 phone support, we would like to see all calls into the system generate a ticket. Our experience is that is not the case unless the user leaves a voicemail

Great flexibility.
Best price compared to the competition.
Fund hands-on support during the trial is very helpful
Ability to do Manual Paging (which is awesome).
Ability to Let Multiple People on Multiple Teams All Get Alerts at 1 Time.
Ability to Escalate and Prioritize Alerts Based on Rules.
Can Do Customized SLA's on Higher Tier Plan.

UI & UX needs work (but I hear that they are launching a new UI & UX soon that should solve this)

A lot of features and integration options
Very good customer service and very helpful.

A little difficult to use, very steep learning curve.

Great Price
Works as advertised
Every feature seems to work with out error
Very convenient and easy to use

The user interface could be a little nicer and easier to navigate.
Besides that, it's a great product.