ServiceWorks

3.6 (100)
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All In One. Effortless. Accessible. Cloud Based Solution

Overall rating

3.6 /5
(100)
Value for Money
3.7/5
Features
3.6/5
Ease of Use
3.5/5
Customer Support
3.7/5

59%
recommended this app
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100 Reviews

Sam
Overall rating
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We love Service Works

Reviewed on 19/05/2024

We are so happy that we've decided to work with Service Works! This app has transformed our...

We are so happy that we've decided to work with Service Works! This app has transformed our business by allowing us to be more organized in so many ways!

Pros

Service works has streamlined our scheduling, dispatching and invoicing. Keeping accurate service records and detailed job notes is a breeze!

Cons

Service Works overall is a great platform. I am more friendly with the desktop version than the app. The app is great, however, we do experience some glitches and bugs on occasion.

Response from Service Works

Thank you for your wonderful review! We're thrilled to hear that Service Works has streamlined your operations. Our team is continuously working to improve the mobile experience to match the desktop version's reliability. We're delighted that Service Works has transformed your business and helped you stay organized. Thank you for choosing us!

Stacey
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Small Business Miracle for Field Management

Reviewed on 27/07/2023

We are glad we switched. We used SW with our prior employer and there was still a lot of beta going...

We are glad we switched. We used SW with our prior employer and there was still a lot of beta going on and so when we started our own company I thought we could find something more well put together and that was not the case. As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.

Pros

Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for appliances being in the system and we do not have to add part numbers or prices in, OMG such a time saver. I love being able to customize our own invoices to show what we need it to for our business. Entering a customers information and scheduling is very easy and fast since it is all o one page, no switching pages or screens.

Cons

I have had a few issues with reports or some things not saving properly. The issues are minor compared to what I have experienced with other software or the mobile app though. When updates happen sometimes there is glitches, but their support when you reach out is fast with fixing or having a resolve.

Jasmine
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

THE CUSTOMER SERVICE AT Service Works

Reviewed on 07/05/2024

Pros

the program features are amazing IF THEY WORK

Cons

CUSTOMER SERVICE AT SW IS HOPELESS AND NO HELP IS AVAILABLE. WE HAVE BEEN HAVING ISSUES WITH THE PROGRAM SINCE WE CAME ON BOARD.

Response from Service Works

We're genuinely sorry to hear about your frustrations with our customer service and the challenges you've encountered since joining us. We're committed to resolving the issues you've experienced and ensuring that our program works seamlessly for you. Please reach out to our team and we can schedule a one on one with our customer success team. Thank you.

John
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Usage of Service Works in Warranty Claims Submission

Reviewed on 07/05/2024

Pros

Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it. Its one of the software that I found so easy to use.

Cons

Need integration and another type or option when converting a file. We're working in the appliance industry and the other platforms we use only have limited options available that they're accepting specially on the file format / type - ServiceWorks or such is the one that need to adjust or look for an option to help.

Response from Service Works

Thank you for sharing your experience with ServiceWorks for warranty claims submission. Regarding your feedback on integration and file conversion options, we understand the importance of seamless compatibility, especially in the appliance industry. We'll explore options to enhance our integration capabilities and provide more file format options to better meet your needs. If you have any further suggestions or questions, please don't hesitate to reach out to our team.

Raul
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great CRM!

Reviewed on 07/05/2024

Pros

We have all the features we need, even the route optimization and reports.

Cons

Glitches, but you can contact the team and they will fix it withina few days.

Response from Service Works

Thank you for sharing your feedback with us. We're delighted to hear that you're enjoying our map and report features. Rest assured, our team is dedicated to promptly addressing any glitches through our regular monthly patch and update releases. Thank you for choosing ServiceWorks!

Dave
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Makes simple tasks complicated.

Reviewed on 14/06/2023

Pros

inventory feature is nice... when it works.

Cons

This program makes simple tasks complicated. Highly discourage from using. App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable. Strongly recommend looking at other options before using this program. We gave it a solid chance. Used it for 6 months, across 3 companies and 25+ staff. All of our staff had very similar experiences. Wasn’t worth continuing with. Decided to ditch the platform completely, even after paying in full for 3 licenses for 3 companies, as that would cost less than all the labour in trying to get the program to work properly. Save your time and keep your sanity…

Jennifer
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Reliable Meat and Potatoes

Reviewed on 16/05/2024

Pros

I like the dispatch/assigning/scheduling to our techs, love the ability to assign and change customer credentials, like multiple tickets for one customer, like being able to hav 3rd party contractors access without allowing full editing access.

Cons

The mobile needs work and the back end admin could use improvement.

Response from Service Works

Thank you for your detailed feedback. We're glad you appreciate our dispatch, scheduling, and customer management features, as well as the access options for third-party contractors.

Mobile and Backend Admin Improvements: We acknowledge that these areas need enhancement and are actively working on updates to improve the experience.
Thank you for choosing ServiceWorks! if you need further assistance, please reach out to us at [email protected].

NICOLE
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

DO NOT WASTE YOUR MONEY OR TIME ON SERVICEWORKS

Reviewed on 14/05/2024

I HAD A TERRIBLE EXPERIENCE WITH SERVICE WORKS AND THEY REFUSED TO REFUND THE MONEY EVEN AFTER THEY...

I HAD A TERRIBLE EXPERIENCE WITH SERVICE WORKS AND THEY REFUSED TO REFUND THE MONEY EVEN AFTER THEY COST US HUNDREDS IN PARTS SHIPPING BY NOT SETTING OUR ACCOUNT UP PROPERLY. THEY JUST CARE ABOUT TAKING YOUR MONEY AND GETTING NEW PEOPLE TO SIGN UP.

Pros

NOTHING, THIS COMPANY IS A SCAM!!! THEY WILL TAKE YOUR MONEY WASTE YOUR TIME AND PLAY GAMES WITH YOU. FIND ANOTHER SOLUTION BECAUSE THIS IS NOT ONE IT'S A MAJOR HEADACHE

Cons

THE TRAINING, THE SUPPORT STAFF AND THE [sensitive content hidden] OF OPERATIONS THEY ARE ALL A JOKE!

Response from Service Works

We are very sorry to hear about your negative experience with ServiceWorks. Your feedback is important to us, and we sincerely apologize for any inconvenience caused. We strive to provide excellent service and support, and I know our team is already actively working on resolving the issues you have encountered. Thank you.

Patrick
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Works but has a few bugs

Reviewed on 07/05/2024

Pros

All of the features we need are there even if we arent billi g our customers

Cons

The integration to android is clunky. It removes jobs from search when there is a glitch.
Could also use the back buttom featurw from android and scroll wirh keyboard up.

Response from Service Works

Thanks for your feedback! We're addressing the Android integration issues you mentioned to ensure a smoother experience. Your input helps us improve, so please keep the suggestions coming. Thank you for choosing ServiceWorks!

Nicole
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Does the job

Reviewed on 07/05/2024

Pros

I like that the dispatches from service bench automatically get sent to service works.

Cons

That there’s something new often, and they don’t seem to serve a purpose. For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one?

Response from Service Works

We appreciate your feedback. When creating a service ticket, you'll find an option to save all information at once. Subsequently, you can update individual sections of the ticket as needed. We recognize the importance of simplicity and efficiency in our system and are committed to refining it based on user input. Thank you for choosing ServiceWorks!

Matt
Overall rating
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy with ServiceWorks

Reviewed on 09/06/2022

The support from ServiceWorks has been FANTASTIC. I would highly recommend this product.

The support from ServiceWorks has been FANTASTIC. I would highly recommend this product.

Pros

The mobile app fit our needs very well. The point of sale portion works for our retail business. The scheduling and dispatch are perfect for us.

Cons

The instructional videos were good but I wish there were more to choose from.

Jessica
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 26/03/2021

It's a great app for appliance repair companies like us.

It's a great app for appliance repair companies like us.

Pros

Offers a lot of options and makes everything really easy for the office and techs both.

Cons

It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!

Brandon
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

pros and cons

Reviewed on 14/05/2024

Pros

easy to keep my calls in order and keep me on right track for day to day task

Cons

the moble app has issues with entering and deleteing items entered and has to be refreshed often

Response from Service Works

We appreciate your feedback! I want to assure you that we are prioritizing stability to ensure our customers receive the reliable service they deserve.
Thank you for choosing ServiceWorks.

Jim
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Service works

Reviewed on 07/05/2024

Pros

Fairly easy to use. Easy to train new employees to use. Fairly reasonable in price. Tech support is decent although communication could be better.

Cons

Not particularly easy trying to learn all the capabilities of the system.

Response from Service Works

Thank you for your feedback!

Kevin
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Bin Showered uses Service Works

Reviewed on 24/07/2023

It’s been great to grow with Service Works as they are learning the bin cleaning industry.

It’s been great to grow with Service Works as they are learning the bin cleaning industry.

Pros

I love the support and constantly enhancing the product to help bin cleaners

Cons

I wish the scheduling optimizing tool is more user friendly that can easily change changes optimized with a drag and drop. And I wish the mobile app had a few more features

Salma
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing app

Reviewed on 07/05/2024

It’s been amazing. It’s very helpful and easy to use

It’s been amazing. It’s very helpful and easy to use

Pros

It’s easy to use and it’s very self explanatory

Cons

I was struggling to log in when I first started using it and struggling to view my jobs

Response from Service Works

Thank you for your review! We're delighted you found our app easy to use. We apologize for the initial login issues and any inconvenience in accessing your jobs. Your feedback helps us improve. Please reach out if you need further assistance. Thank you for choosing ServiceWorks!

Richard
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Blazing Bins

Reviewed on 24/07/2023

Working with the team up to this point has been a great experience

Working with the team up to this point has been a great experience

Pros

That they are willing to make changes or update the software and the programming to fit the needs of the service provider

Cons

At this time, the scheduling is not the most friendliest process. There is period there has been updates which are currently being used and looked at to see for approvements.

Alternatives Considered

Service Autopilot

Reasons for Choosing ServiceWorks

Because the could not save our routes and they had to be reorganized everyday
Teresa
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic User Friendly Software

Reviewed on 21/08/2023

We did a lot of research on designing scheduling and dispatch software and out of all of the...

We did a lot of research on designing scheduling and dispatch software and out of all of the research ServiceWorks is the best software for flexibility, design and price.

Pros

[sensitive content hidden] was fantastic. I love the fact that you receive a person that is completely knowledgeable of all facets of the software. [sensitive content hidden] was able to design our software exactly the way we wanted it and helped us develop the best way to utilize it. She also trained up on how to use it. The set up and training of this software is fantastic.

Cons

I strongly recommend you do the set up assistance. It is hard to navigate if you are unfamiliar with computer programming terminology.

Linda
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

I don't believe this software is anywhere near ready for public use, due to constant bugs

Reviewed on 27/08/2021

I liked and trusted the customer service rep, or else I would have quit my subscription LONG ago....

I liked and trusted the customer service rep, or else I would have quit my subscription LONG ago. My experience throughout with actually using/trying the software was awful. I've never spent so long trying to figure something out, trying to set it up, trying to make it work, and trying to get bugs worked out, than I have with this software (about 7 months). When I finally switched to another software, I got all of this set up and working beautifully in ONE month.

Pros

The customer service representative was very knowledgeable and helpful, and also very sympathetic/apologetic regarding the constant bugs I kept having to deal with. He did a lot of work to keep bringing these problems to the developers' attention.

Cons

It is the buggiest software I have ever experienced, and I can't believe it is "ready" for public use. In fact, reps indicated several times that I was their guinea pig (for no pay) in helping identify all of their bugs. Almost every day, either the schedule wouldn't work, the dispatch wouldn't dispatch, the emails wouldn't email, the whole program wouldn't work, job times got changed to 3 am, etc. etc. Usually it was the employee app that didn't work. Many of my employees gave up on the app and refused to try it ever again. Additionally, it is EXTREMELY hard to figure out how to use. Whatever you think is how you should use it is DEFINITELY not how to use it, as you will screw something up.

Response from Service Works

We are sorry for the problems you faced. We did try our best to accommodate all your enhancement requests including custom commission report, permission enforcement on mobile app, ability to send bulk statements, custom invoice template. We are glad that you found the software. If you change your mind in the future, we are always here.

Joseph
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sugar City Appliance

Reviewed on 28/10/2022

good, customer service may not get to you TODAY, but will return your call. [SENSITIVE CONTENT] was...

good, customer service may not get to you TODAY, but will return your call. [SENSITIVE CONTENT] was / is VERY patient and helpful with us. we defiantly would not run as smoothly without it

Pros

Scheduling, integration , Integration, INTERGATION across marcone/ servicepower / quickbooks navigation. the

Cons

Initial rollout was like locking 4 people in a room, teaching them all a common new language, setting a hard launch date saying " at the end of the year, no more English, were all going to speak Portuguese!" and its a little clunky overall, but it gets the job done

Kerry
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

ntl appliane

Reviewed on 02/11/2022

Its been a process.. noone of us here are pc savy folks and we are still learning

Its been a process.. noone of us here are pc savy folks and we are still learning

Pros

I dont find it overly hard to understand or use. It looks more professional than what we had. Customer service is awesome. I love the live chat and whomever I get always helps me out

Cons

i dont like, how you have to click on Prof action every time to see history, How sometimes things work and others same function is a pain to use (intermittantly) . So many steps to set up a ticket and close it out.

Rob
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Doesn't work well for my 1 man Appliance Service Business

Reviewed on 01/11/2022

Not real pleased as I said Inventory Control does not flow easily.

Not real pleased as I said Inventory Control does not flow easily.

Pros

Only pro is it can be used on a mobile device.

Cons

Keeping up with inventory does not flow easily. There are too many areas where you have to go and keep up with inventory. Currently my inventory is a mess. And I don't know how to fix it. You have to continually go to another screen and update inventory. I was converted from SwiftLink Software after 30 years. Now everything is in modules and tiers, which cost more depending on which tier you need. Lost a lot of features after migrating to Serviceworks. Lost monthly billing & warranty billing.

Jasmine
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Unsatisfied Customer

Reviewed on 01/06/2021

So far our experience hasn't been the best. It is extremely hard to get any help, and when we do...

So far our experience hasn't been the best. It is extremely hard to get any help, and when we do contact Service Works, it takes days to get a response. With the change over from Swiftlink, it just seems like a lot of things got messed up and to this day we are still fixing mistakes.

Pros

The thing I like most about this software is that we can use it on multiple devices.

Cons

The thing I like least about this software is how there is no instruction manual. There are many things about this program that make our daily use difficult. Since our switch, the same serial numbers have gone to multiple customers - which is a huge problem. Also since our switch, our accounts receivable has been off.. statements don't print for people that owe. The accounts receivable is also listed by first name, last name - and it would be a whole lot easier to go through if it were last name, first name. Our inventory also got messed up with the switch over, so we had to go through all of that again. It just has caused us a lot more work and we have to be extra aware of billing and serial numbers now. It would be very helpful to have an instruction manual or something to go off of.

steve
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Disappointing

Reviewed on 31/10/2022

I think now its working ok my problem is integrating with quick book

I think now its working ok my problem is integrating with quick book

Pros

its connected to Marcone parts distributor

Cons

it doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now. i would have changed by now and i still might change for next year

Trish
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Helpful in many ways

Reviewed on 09/11/2022

Pros

Enjoy having a cloud based system which give us more flexibility in how we run our business.

Cons

We are rural and don't have good internet connectivity. Our tech cannot use the system while out in the field doing the jobs most of the time. We have to complete the jobs in the system at a later date. The system posts the job information as of the date the ticket is completed in the system vs posting it on the day the job was actually done (the schedule date). This makes it impossible to use the accounting functions in ServiceWorks. It would be nice not to have to double enter every job.