DocuPhase

4.5 (81)
Accounting Automation & Beyond.

Overall rating

4.5 /5
(81)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.4/5

90%
recommended this app
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81 Reviews

Kimberly
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Treeno and Importer Tool

Reviewed on 28/04/2021

We have had a wonderful experience with Treeno. We highly recommend their products and have not...

We have had a wonderful experience with Treeno. We highly recommend their products and have not been disappointed with anything. We love their staff and the way they work as a team. This saves us many hours of manual work that was done in the past.

Pros

It just works. They have a great customer service team that are really just a phone call away and answer their phones. Never experienced a time when problem was not solved within that day unless coding was need. They were able customize Treeno to fit our needs. It's fast and reliable.

Cons

My only area of confusion is the Admin Sign In. It would be helpful to have to have explanations of what functions are in each category. Right now I just click on each one until I find what I am looking for.

Marci
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Installation and staff were pleasant to work with and very professional.

Reviewed on 06/04/2018

We were able to store our donor, vendor and employee files electronically and get rid of all of the...

We were able to store our donor, vendor and employee files electronically and get rid of all of the majority of our filing cabinets. This also helps with our annual audit in the fact that a file can be viewed online instead of digging through old files to locate requested items.

Pros

The program is easy to use once you have everything set up. I have many donor and vendor files stored in iSynergy and love the ease of use. I can locate stored files with just a few keystrokes!

Cons

I would like the ability to print certain/select pages of a document instead of having to print the entire document. My workaround is to save the file on the network drive and then select the particular pages I want to print. I am also not able to email my stored files for some reason.

Response from Docuphase

Hi Marci,

We really appreciate your kind words, and your long-term support as a customer. I do think that I might be able to give you a hand with some of the small issues that you've listed below, and will reach out to give you a few ideas for printing and emailing more effectively.

Thanks,
Mike Morris
Customer Success Manager

Russ
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I find the DocuPhase application to be clunky and shows a serious deficiency in usability.

Reviewed on 06/04/2018

Pros

The ability to apply files to DCF in a semi-automated fashion. It has the capability to audit users actions withi

Cons

Navigation through the application is not intuitive and cumbersome. The validations on data entry seem to miss the fact that the end goal is a valid application to the state. The approval process is too lengthy.

Jerome
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy user adaptation, system could run a little faster though. Too much lag time sometimes

Reviewed on 02/04/2018

Each manager/director within a department can now have accountability for their department as well...

Each manager/director within a department can now have accountability for their department as well as each employee. Through rules based workflow and tracking via logs, each function can get closer to achieving operational efficiency.

Pros

Central Repository, Progression. Admin duties are relatively quick to pick up and learn. Alerts and real time statuses are the perfect way to get buy in from Departments new to the concept.

Cons

Patches take too long. Wish they would get feedback from users as to what is not working well for them. Wait is too long for iDatix customer support, bad for keeping day to day business afloat. Speed needs improvement.

Response from Docuphase

Hi Jerome,

We really appreciate your feedback. I'd love to arrange a call to discuss your feedback on our support team, and see how we can improve there. Please feel free to reach back out, and we can make that happen. Otherwise, thanks for the kind words regarding the platform.

-Mike Morris
Customer Success Manager

Kevin
Overall rating
  • Industry: Government Administration
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All in One

Reviewed on 21/04/2019

My overall experience with DocuPhase has been nothing but great. From customer service, ease of...

My overall experience with DocuPhase has been nothing but great. From customer service, ease of use and quick response times they top notch.

Pros

This is a wonderful document management application. Our company were still using the older out dated ScanDox , iSynergy and server. Now that we've Windows Servers and SQL, and workstations we upgraded Docuphase. Great improvements in both applications, especially iSynergy. There is no longer the need for plugins, the interface is sleeker and much faster. Document searches are much faster. The customer service for the upgrade and support was incredible. That is the norm for this company. The upgrade and roll out was well planned and coordinated.

Cons

Not the cheapest solution, but most the costs were because we were so behind the curve with their upgrades as well as our servers and databases.

Verified Reviewer
Overall rating
  • Industry: Religious Institutions
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Fairly powerful, easy to organize files but difficult to set up and high learning curve

Reviewed on 29/03/2018

Pros

The ability to link files across applications is great. You can click on a PO number and view the PO, any invoices related to the PO, and any receipts that individuals have scanned in.

Cons

Browser compatibility is not great, many of the features are only available on IE, and must be set up in a specific way. Also, the mobile app used for scanning receipts has not been updated in a long time, and it does not work with iOS 11.

Response from Docuphase

Hello,

Thanks so much for the review, and for reaching out. We'd love to chat regarding the browser compatibility, as I think you're on an older version and we can introduce you to the HTML5 viewer, which works across all modern browsers. Let's chat and see if that's a good fit.

[email protected]

Thanks,
Mike Morris
Customer Success Manager @ DocuPhase

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall Success

Reviewed on 05/04/2018

The ability to track projects and tasks through this software has helped with visibility and...

The ability to track projects and tasks through this software has helped with visibility and streamlining of the end users' time, allowing them to be more productive as a whole.

Pros

This product has proven to be very adaptable for our vast business needs. The in-depth ability to track within the workflows and documents is also an attractive feature.

Cons

Load times can sometimes cause issues, in addition to hang-ups, where certain services must be restarted.

Response from Docuphase

Hello,

Thanks so much for the review. We really appreciate the list of Pros that you've stated, and that you feel your implementation has been successful. I'd be curious to follow up with you regarding some of the service issues and load times, and will attempt to follow up accordingly.

Thanks,
Mike Morris
Customer Success Manager

Gale
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Treeno Utilization

Reviewed on 29/04/2021

Pros

This software allows us to be paperless. Access to work already completed was high on our list when choosing this company. Customer service was also high on the list. Technical support is almost instantaneous and thorough. Support is kind and knowledgeable. Permissions to the different cabinets are available all the way down to document types. Usage logging is a plus. The importer allows for seamless integration of the Microsoft Outlook program and allows original formatting to be kept for word processing software.

Cons

Maintenance fees are expensive and paid for through a vendor versus the company itself.

Larry
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Long time customer

Reviewed on 30/07/2020

From the beginning my experiences has been nothing but positive, the program itself is extremely...

From the beginning my experiences has been nothing but positive, the program itself is extremely robust and needs little maintenance.

Pros

I like the ease of this program. Training is extremely simple for a program like this and document retrieval is super fast. I also like that any super user can expand the program to accommodate an entire company with all the levels of security that one could ask for.

Cons

I do not like the the programmers keep changing how the "rubber stamps" work from version to version. some versions can be assigned to users and the latest version has no assigning. this leads to a sloppy workflow and cumbersome use.

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Very functional tool and great support

Reviewed on 29/03/2018

Pros

I love the customization search features. It allows me to search at a more granular level. Excited to see how advanced this product becomes after a couple more advances and iterations.

Cons

The processing speed is my only con to this software. However, the speed could be an issue on my network side so, its safe to say that I don't have any cons.

Response from Docuphase

Hello,

Thank you so much for the kind words. If there's anything our team can do for you, please let us know.

-Team DocuPhase

Joseph
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

DocuPhase Software

Reviewed on 24/05/2021

The overall experience has been very good. DocuPhase support team is excellent when issues arise.

The overall experience has been very good. DocuPhase support team is excellent when issues arise.

Pros

The platform is easy to set-up and maintain. Security can be built at the user or group level. The email approval functionality is very useful for employees that are constantly on the go.

Cons

DocuPhase's capture software Ancora has a few bugs that need to be worked out to increase reliability.

Michelle
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Docuphase has been a great partner to create efficiencies in our Accounts Payable process.

Reviewed on 29/03/2018

Pros

The Docuphase team are fantastic collaborators, as we look for solutions together. The Docuphase software is very intuitive yet flexible to allow for customized solutions.

Cons

The software could be a bit smoother regarding the integration of the approval forms, and some functionality (e.g. emailing invoices) could be more user friendly.

Response from Docuphase

Hi Michelle,

Thanks so much for putting a review together for us. We appreciate the kind words, and would love to talk through your cons to get some feedback on how you think we could make some things better. SEI has been a great partner and we truly appreciate your business.

Thanks,
Mike Morris
Customer Success Manager @ DocuPhase

Billy
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Product works very well

Reviewed on 09/05/2018

Pros

Very stable, and easy user interface like being able to do query's for information and love the global search.

Cons

Need better support for different versions of browsers and also liked the name iSynergy for the actual product better than Docuphase.

Response from Docuphase

Hey Billy,

Thanks so much for the kind words. I think that as you move to versions 6.2+, you'll find that our browser support will really go a long way toward alleviating some of your frustrations there. You can use Chrome, Firefox, IE, etc... to achieve what you're after.

Thanks,
Mike Morris
Customer Success Manager - DocuPhase

Kathryn
Overall rating
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We had to challenge our business processes to create efficiencies.

Reviewed on 29/03/2018

Pros

I like how easy it is to pull documents from our accounts receivable cabinet. I also found the document management training at DocuPhase to be very beneficial. It will be great to see the finished product of the online training and library.

Cons

I do not like how we have to use three external softwares to integregrate and process payments within DocuPhase. If one software is down, then the whole check process is at a standstill until the software is fixed. It also requires you to have knowledge about all of the different systems so that you can find workarounds but if you do not work in the system often, then it is difficult to find the workarounds yourself. Furthermore, I find that the software has had issues with compatibility with our virtual environment, which has disrupted the flow of our processes.

Response from Docuphase

Hi Kathryn,

Thanks so much for your review. We appreciate the kind words about training, and I'll be sure to let Jeff know.

Integrating systems can definitely be a challenge. If there are specific concerns regarding steps at which this feels cumbersome, please let me know and we can work to find a solution.

Thanks,
Michael Morris
Customer Success Manager @ DocuPhase

Rosanne
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Using DocuPhase/Treeno for file management

Reviewed on 21/12/2022

Very professional and helpful

Very professional and helpful

Pros

We are very happy with how the software works and how well we are able to maintain various files and electronic records. Customer service is great!

Cons

I wish there could be improvements on remote printer so you do not need to keep entering the file number when uploading multiple documents into one file

Lauren
Overall rating
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ease of Use

Reviewed on 30/07/2020

The ease of use would be the best thing about DocuPhase. It's intuitive and processes our stuff...

The ease of use would be the best thing about DocuPhase. It's intuitive and processes our stuff pretty quickly.

Pros

We can keep track of all paper for accounts payable, AFEs and POs through DocuPhase and then it exports into SL or main business system.

Cons

It didn't keep up with our growth and it kept breaking down.

Cansu
Overall rating
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Cost effective functional document management tool.

Reviewed on 13/11/2022

I liked it in general. It was suitable for my intended use. It is behind compared to other software...

I liked it in general. It was suitable for my intended use. It is behind compared to other software that I use only in terms of interface.

Pros

Affordable. Customer support is very sweet. The ease of filing documents is impressive. Workflow tools are versatile and intuitive.

Cons

The user interface is confusing. That's why I find the platform boring. The interface needs to be more smooth and colorful.

Verified Reviewer
Overall rating
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Decent human workflow process, usable with minimal technical knowledge

Reviewed on 10/04/2018

Pros

It is very easy to use. It is clear that it was developed to be used not by developers or even remotely technical individuals. The product is very well thought out and is able to solve a lot of business requirements.

Cons

Due to the fact that it is quite a specialized product, it isn't flexible enough. A lot of business logic and requirements needs to be done by professional services. Once pro services are in play, the ease of use and value of money quickly lessens.

Response from Docuphase

Thanks so much for the kind words regarding the product, as well as the feedback regarding customization. We certainly aim to provide quality training for anyone using the product, and would be thrilled to engage in the conversations necessary to help empower your team to customize the product further. Just reach out at [email protected] to discuss.

Thanks,
Mike Morris
Customer Success Manager

Angela
Overall rating
  • Industry: Medical Devices
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for docs

Reviewed on 21/12/2022

Pros

This software is very easy to use and maintain.

Cons

There is nothing I do not like about this software.

Charmon
Overall rating
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Love the availability to look up documents.

Reviewed on 30/03/2018

Pros

When it works correctly finding the information that you need. It's not difficult to load in the information as long as each person follows and uses the templates.

Cons

Without proper training you cannot locate the information you are searching for. A waste of time. I have done a lot of searches only to keep coming up with search found nothing.

Response from Docuphase

Hi Charmon,

I'm sorry to hear that you've been having difficulty with your searches. I know that my team is planning to get on site with yours here in the next couple of weeks. I'll certainly pay you a visit and discuss ways that you can find and retrieve information more easily.

Thanks,
Mike Morris
Customer Success Manager @ DocuPhase

Cassandra
Overall rating
  • Industry: Mining & Metals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Allows for easy access of files

Reviewed on 11/10/2019

Very useful for file sharing and tracking as the office works on documents

Very useful for file sharing and tracking as the office works on documents

Pros

It has a variety of features that makes it much more than a file storage system. You can view what people change

Cons

It can be hard to use and find documents as well as some features. Those who are not tech savy will struggle to use it

Diane
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Improve Accounts Payable and More

Reviewed on 19/01/2011

Treeno supports the way the world is today where everything is supposed to be at your fingertips. ...

Treeno supports the way the world is today where everything is supposed to be at your fingertips. Everyone is used that at home and they want the same thing at work.

We have done Phase One and will be rolling it out to the rest of the company. Other departments are seeing the
advantages and want to participate.

It is a seamless environment. I would buy Treeno again.

Pros

With the other products we reviewed the technology seemed overwhelming. Treeno was different. It is easy to
understand and use.

Treeno is saving our accounting department hours of time that we used to spend searching for documents.

Treeno workflow has cut our invoice approval process time in half.

We have significantly reduced the numbers of copies printed.

Treeno's professional services and customer support has been excellent.

Cons

We need to break the habit of getting up and going to the filing cabinet to search for documents.

Brian
Overall rating
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ease of Use and Support

Reviewed on 30/07/2020

Excellent overall rating.

Excellent overall rating.

Pros

Administration is very easy to use and configure. Product documentation storage works well along with the revision functions. Support for software is on point with a very friendly support staff.

Cons

Document notifications can be improved. Using docuphase over vpn is slow.

Verified Reviewer
Overall rating
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 05/04/2018

Saving money and time.

Saving money and time.

Pros

The company now uses less paper. We are saving money and time.
Easy to learn and understand. The support.

Cons

There is learning curve but easy to learn and understand. We have to implement change in the organization,

Response from Docuphase

Hi there,

Thanks so much for the kind words regarding the product. We truly appreciate your support, and this fantastic review!

Mike Morris
Customer Success Manager

DiJuan
Overall rating
  • Industry: Oil & Energy
  • Company size: 1,001–5,000 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DocuPhase has been a wonderful solution for our accounts payable team here at Total Safety.

Reviewed on 29/03/2018

Reduction of paper to reduce costs
Quick document storage and retrieval

Reduction of paper to reduce costs
Quick document storage and retrieval

Pros

The user interface is the best aspect in my opinion. I am curious as to how the mobile app will work since I have not installed it on my iPhone yet. I am excited about the opportunity to use the "On the go mobile capture feature"

Cons

Troubleshooting desktop browser compatibility issues. Some of our user base is required to use legacy versions of Internet Explorer on their workstations. I was told that this is a obstacle which our help desk technicians struggle to overcome.

Response from Docuphase

Hi DiJuan,

Thank you so much for the kind words. I know that we're looking at moving you to a version shortly that is no longer reliant on Internet Explorer, which will definitely resolve some of those issues. If there's anything else you can think of, please let me know. We love hearing from you!

Mike Morris
[email protected]