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89 Reviews
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Changed the way the business operates.
Reviewed on 26/07/2019
The software has enabled our business to organise, check and collate all our clients documentation and credentials in one place. This means our technicians are spending a lot less time searching for information, so overall efficiency for our customers has been greatly improved. Having the ability for our technicians to have their own secure vault for corporate credentials has also improved our overall security.
Pros
Access to the portal on any devices at any time.
Portal is well designed and extremely fast to use.
Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.
Cons
After using the software for nearly 6 months we have found no issues.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Lost promises
Reviewed on 26/09/2019
Pros
Password management and integration with connectwise control
Cons
Unable to create folders to organize articles.
Unable to update passwords through connectwise automate.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great Product, Serious Implementation Issues
Reviewed on 25/07/2019
It's a good tool, but the configuration is taking way to long
Pros
The product is solid. Its password management feature puts it ahead of other documentation platforms. But...
Cons
Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed by integrating with our PSA/RMM tools was not imported.
I've been told fixes are coming, but it's been weeks and nothing. I have been manually moving password over using the import template, which generally works, but it is time-consuming and one of the appealing features was the import process. Now I have some passwords for some clients, plus some articles and documents, but nothing consistent.
And support has not been particularly helpful. They keep saying fixes are coming and not following up, and ultimately I need some kind of resolution here.
I very much hope I can do the bulk import soon because it's been almost two months and I am still using two products.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 25/07/2019
Using Passportal has enhanced our ability to keep client passwords secure. Since there is documentation as well we are able to keep almost all of our information in Passportal making information more easily accessible.
The ability to use Passportal with Screenconnect has been an added bonus as it makes logging into systems much quicker than before.
Pros
The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient.
The password sync with servers has helped a lot with user support.
Cons
The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation.
At times the server password sync can be buggy but it is easily fixed with a reinstall of the software.
The customization of the documentation is a little lacking but not too bad.
Alternatives Considered
IT GlueReasons for Switching to Passportal
Price. Passportal is priced right. I do not feel over charged at all.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excitement for future features.
Reviewed on 25/07/2019
Working with Passportal has been quite positive. The application is fairly intuitive and theirs always someone willing to help.
Pros
Passportal makes managing passwords for hundreds of clients simple.
If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario.
Cons
Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fairly new, but very technical user
Reviewed on 07/10/2019
We were LastPass users for 5 years. Passportal is definitely an upgrade.
However, LastPass' extensions seem to be more mature and compatible.
Pros
- Very well thought out and robust feature set
- Portal layout
- Global search with options
- AD integration
Cons
- Browser extension incompatible with Duo 2FA for certain sites
- Organization key requirement. It resets on its own and I don't like storing it somewhere else
- Passportal extension doesn't always prompt to add new sites, and clumsy when it does. If you accidentally click off the extension without saving, you lose anything already typed.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
General
Reviewed on 27/09/2019
Good
Pros
Nice looking, good integrations for current software
Cons
Every time you choose another entry the page refreshes!
Alternatives Considered
Secret Server Password ManagerReasons for Switching to Passportal
Price and integration into current systems- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Passportal Feedback
Reviewed on 25/07/2019
So many users complained about having to use a password manager. Once we got them setup and some basic training they quickly realized the value and are now advocating password management to clients, friends and family.
Pros
The peace of mind you get after you've changed all of your online access to use highly complex and unique passwords, but only have to remember 1.
Cons
Chrome Add-In: When entering search I have to tab 4 times to launch site. I don't like being forced to the mouse. Would be better if I could just hit enter after entering search and a match is found.
- Industry: Computer Networking
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Passportal does a lot
Reviewed on 20/08/2019
My rep has been awesome and they seem to be working hard in the background.
Pros
On browsers it does a quality job of managing passwords, and documentation.
Cons
On browsers including mobile, it has some issues like; form fill is non functional on Android.
Alternatives Considered
IT GlueReasons for Switching to Passportal
Cost/Value- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Passportal essential in today's password reality
Reviewed on 25/07/2019
Using better passwords makes us more secure and sharing passwords between co-workers is now a breeze. The support team is fabulous.
Pros
I simply does what it is supposed to do without any unnecessary complexity.
Cons
We found a glitch with one web site that would not allow login with the product. We simply use another browser until it is sorted out. The other thing is not really a con; I have to change all my weak passwords now and enter them into Passportal to keep things more secure. Not a terrible thing by any means.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Passportal
Reviewed on 05/08/2019
Even prior to the acquisition, Passportal had excellent customer service and support. Their employees truly stand behind and understand the platform. SolarWinds will only improve that great, baseline technology and continue to give great support.
Pros
The functionality and capabilities that are meant for Managed Service Providers are top notch.
Administration, implementation, and set up was simple.
AD and Chrome browser extension integrations were effortless/
Cons
There are some small kinks to still be worked out: some User/Password fields don't populate, a few newly created credentials don't auto-save, some small UI issues with extension
Alternatives Considered
RoboForm, 1Password, Keeper Security, LastPass, KeePass and Dashlane for BusinessReasons for Switching to Passportal
Pricing, Partnership, Proof of Concept- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Excellent password management software but lacks in its additional features
Reviewed on 20/08/2019
The password management part is awesome. However the Docs sections lacks many features to stand up to the competition such as IT glue or Atlassian Confluence. I find it ironic that your knowledge base is using confluence and yet the doc portion of your software is lacking in options and collaboration abilities.
Pros
Password management is easy and manageable
Cons
The Passportal Docs section needs an overhaul - its way to restricted and constrained. There are bugs in the templates as well. It doesn't allow for collaborative collection of data because the templates are too rigid. If the docs section was more customizable and took some of the features from articles - where you can add text boxes, change text size and move things around would be ideal.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Life Saver
Reviewed on 26/09/2019
All passwords across our estate and all clients are now in passportal, secure and easy to reset
Pros
When an IT engineer leaves the company, we no longer have to spend hours resetting passwords for all clients
Cons
Development for bugs and new features is rather slow
Alternatives Considered
Privilege ManagerReasons for Switching to Passportal
Price couldn't be beaten- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Quality Product, but a Step Behind Competitors
Reviewed on 10/06/2021
Overall, the product is not bad, it is just a bit behind it's competitors in features and functionality.
Pros
Passportal handles all the basic functions of a credential and document management system. It helps my team find password and documents quickly and easily.
Cons
There are number of features and functionality that feel just a step behind it's competitors. One particular area is 2FA management. I have used competing products that handle 2FA better.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great password management at an affordable price!
Reviewed on 25/07/2019
Exceutive from Passportal was very professional, but very compassionate about her salespitch.
Not once did she make us feel like we was foolish for asking a question that would probably seem obvious.
The product was pointed out very well, both its pros & cons where explained well and we felt we could trust the advice that was given.
Pros
Its one of the fastest password management tools to get what you need quickly, in & out with full auditing and permissions on every aspect.
It has helped our management of not only our internal passwords but our clients also.
Cons
The setting up of the clients with the SITE addon was a bit tedious.
Having to spend 30 minutes with each client you want to have use of Passportal will get tedius.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Passportal Review
Reviewed on 26/09/2019
Everything has been great and the support as well when needed.
Pros
Documentation and Ease of use. The ad sync with passwords is a life saver. Documentation has saved us hundreds of hours of troubleshooting.
Cons
I cannot right click and paste into my articles. However I can just use ctrl+V. Not a big deal just an honorable mention.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Solarwinds Passportal Review
Reviewed on 11/09/2020
Overall, the product for the most part works but when there is an issue it is hard to trouble shoot without support.
Pros
I like that I do not have to remember passwords and can auto load passwords for different machines. This way I do not have to memorize complicated passwords but still able to use a complex password for security purposes.
Cons
Sometimes the auto fill does not work and does not provide an error. I have confirmed the password is correct by manually typing in the password.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Advance using Passportal
Reviewed on 25/07/2019
The experience with the product has been greatly received from our Team and we are seeing a lot more efficiently within the team as they can go to a client, find the required information and get the job done. Also with the integration of Solarinds RMM our team are spending more time in Passportal and less in RMM because everything can be accessed from one location.
Pros
When we first saw the demo we were really impressed about the Password management capabilities and what it had to offer. Then once we got passed that we saw the real benefit of the product and that was the documentation side of thing the product had as well as the integration with Solarwinds RMM.
Cons
The only con we have found at the moment is the ability to have a default location to store articles and then link them to clients that share and use the same application.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Satisfied with PassPortal
Reviewed on 25/07/2019
Pros
The password management and documentation portion of this product is fantastic. It has have a very positive impact on our organization. Allows our technicians to access the data they need in a quick fashion which ultimately provides our clients with a better experience.
Cons
The customer documentation portion. As an organization we have
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best password manager on the market
Reviewed on 02/10/2019
Very good - it has replaced my personal business password manager lastpass for all day to day work related passwords
Pros
the diversity of the platform makes it easy to find something for every required scenario
Cons
nested menus are the most annoying thing - the general layout of the software is good but sometimes it takes quite a few more steps than what I believe to be required to get to customers specific details
- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Passportal review
Reviewed on 25/07/2019
Pros
I liked the ease of password management including the ability to deploy an agent to keep our administrator password on a rotate and have that automated. This way we can stay proactive with password changes and/or rotations. I also like the documents add-on as it has been our centralized storage for all our customer information/documents/diagrams, etc. This makes it much easier for our techs to location information from a single location instead of searching between multiple shares and wasting time.
Cons
Only con as I have heard from our techs, is it is sometimes hard to distinguish L, I, and 0/O. If we would get some different font/format to make it easier to distinguish would be very helpful.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Better than advertised
Reviewed on 20/08/2019
This is a great tool and well worth the cost just to help our team. The fact that we offer it to clients and help them with a password management application is icing on the cake.
Pros
I think the software had more functionality and features than we expected. The documentation and Active Directory integration are a real bonus for our team.
Cons
I really don't have anything negative to say.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great password manager for MSP’s
Reviewed on 31/07/2019
Pros
Integration with ConnectWise remote control
Cons
Cannot view/copy the password in the connectwise remote control plugin. Requires logging in to passportal
Alternatives Considered
LastPassReasons for Switching to Passportal
Better integrations and easy to use- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing product for password protection
Reviewed on 25/09/2019
Pros
Easy to use and easy to setup and easier to administor
Cons
I would like it to with work with all applications
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Passportal
Reviewed on 25/09/2019
It’s been a timesaver. All the information we need is in one place.
Pros
Easy to use. It makes finding information easy.
Links objects
Cons
Only thing missing is notification for renewal of subscriptions and warranties