kvCORE Reviews

I Love that once a lead comes in the system will automatically follow up with emails and text messages that are very engaging. The ability to create squeeze pages and use a smart number for lead generation is also really great. It really is a tool every Real Estate agent should be using !

I can say i'm not the biggest fan of the single smart number for the entire office. We have had a little bit of confusion with agents receiving a lead that someone else is already working with, and then trying to communicate with that lead through the smart number. Once the lead was transferred to the proper agent , then when communicating with the smart number the buyers still though it was the previous agent sending messages since it was the same number.

The way it enables you to see an overview of your business, your leads and their activity is excellent. Easy to filter and contact the leads through the platform. The chat support is excellent and timely, and always ready for any questions and requests...no matter how silly!

Some features are not so easily visible and one needs to know where to look which can be frustrating. When sending emails with attachments you need to remember to go into advanced editing mode and "know" that the attachment needs to be placed in a "button"....which complicates the process. Please make this more user friendly!

Lots of potentioal and features in the works, but still a lot of bugs with core features.

1. Round robin lead distribution isn't a true round robin. I've had one agent get 5 leads in one day because the system starts at user 1 every time. It needs to start with the next user in the list once a lead is accepted.
2. Search functions on the front end still have issues. Type in a known active listing and it will say no results in the autocomplete. You have to hit enter, a lot of users won't do that if they see no listings found.
3. Confusion and tedious way to associate agents to their listings, if you have a big company this would be a major issue and source of frustration.
4. One more lead distrubition issue, the system is sending leads to one agent but then assigning them to another. I have now had 2 situations where one agent accepted the lead but it's been already assigned to another agent.

Great CRM. I like the labeling of the customers and ability to change throughout relationship.

You must put in the time to learn the system to use all of its tools. Would like to have the ability to have someone manage the system on my behalf.

Lots of features and add-ons available.

Limited ability to customize things. Websites all look the same. Color schemes limited.

This is a CRM on steroids. It allows me to employ the digital marketing tactics that are vital to success in today's market.

I would like clearer instructions in the training modules. Sometimes, it's hard to tell what I need to do before something else and if it were reiterated a different way or written out so I could see it on the slide, it might help me keep it in my brain. I have to relisten to that segment over and over so I don't mess it up.

I like the user interface and more importantly, what the system is capable of behind the scenes. The automation of everything REALLY helps me stay on top of things.

No cons, this software does everything I need it to....and more.

The most useful feature in the software is its CRM capacities. I have never used a CRM as useful as this one/

One of the hardest parts of using the software is getting set up. Since there is so much it can do it can be overwhelming at first when starting up. however, there is a lot of content to help you walk through the steps of setting up a successful CRM.

easier to use than a lot of broad use CRM applications
Value for money
Their Facebook boost is incredible and worth every penny

So many features it’s hard to find things
Poor iPad experience
iPhone app feels tacked on and not a priority

All the hings to track your salea activity is on one page

Very hard to navigate through the apps on KVcore

Getting leads. The ability to use the program to get leads into it and the great support and educational component in how to get leads.

After using Top Producer for 20 years, I find kvcore does not have the same abilities to manage the lead data. Cannot find a contact by street name. Also Top Producer has a closing and listing management aspect which is kvcore does not

A one-stop CRM. Videos, the ROBO help desk, the conversation is then sent to me in a message, the team follows up to make sure the answer was sufficient

The videos are great, but a step by step written procedures would make this #1, more outstanding, easy for everyone to use regardless of IT easy. No one has videos and step by step. written documentation for training

There are a lot of great features. I have subscribed to too may over the past several years and have spent tens of thousands of dollars with no ROI

Too many technical glitches. Tech support chats are delayed and frustrating. Someone avilable to talk with in support is needed.

The best features are its functionality and intuitiveness. The system helps me maintain control over my current and future business. Without it, I would have much less control over my schedule.

There are a few bugs being worked out with the merge tags in emails. The IT team is currently working on a fix and maintains communication during the process.

It is included under my monthly brokerage dues, so that's about it.

Where do I start? Limitations: the software is extremely inflexible. It is rigidly designed and not extensible. Cronological: The out-of-the-box website was hideous. I had to pay a designer $550 to reconfigure it into something acceptable. I am a former computer programmer (HTML, JS, VBA, C++) and found the configurability of the website incredibly difficult & frustrating via their interface. I was lucky to find good help with this. Nickle & Diming: Every single thing costs $$$. $29 extra for a smart number??? Ridiculous!!! I pay $30/month to CallRail for up to 10 smart numbers!!! CRM "Reminder" interface: Clunky, almost unusable. "Automatic Behavior alerts": Absolutely awful. And unconfigurable. I have lost new leads due to the ugliness of the (unconfigurable) text messages that the system sends automatically. I turned that feature off, but now I don't get behavior alerts either, which is stupid for those two things to be inseparable. Customer support? Mixed. Some guys are good. Others ask questions that are bizarrely stupid in the circumstances (i.e. "what website are you using" (after I send a SCREENSHOT) Um... Yours? Duh!) Just unbelievable.

Being able to keep up with my lead , soi and client database. It is so easy to use and helps me keep track of everyone and my transactions.

When I am sending out a mass text and have multiple pages the system will always send me back to the very first page and I have to scroll down and hit the correct page number then scroll back up and send out text. This gets to be very time consuming when you have 1,000's of leads and clients in a system.

I compare this program 's CRM's abilities like that of Microsoft Excel. Like Excel, KV Core is limitless. It is truly up to the agent how far and imbeded they want KV Core in their daily business duties. It is a game changer, and even though I'm about 2 1/2 months into the program, I am still learning alot more about it. Which is a fantastic thing.

The only thing I don't like are 2 things:

1. You cannot find all the properties that all fall under a specific property management company. You must look for every property individually. Also, the status of the home cannot be seen on KV Core. If the property is pending back ups, Leased, Expired etc, you can only see that on the MLS.

2. You only have these choices on the frequency of sending alerts: Never, Instant, Daily, 2x/week or Weekly. There is no in between. What if my client wants one monthly alert at the first of the month or something? There should be a fully customizable alert system in place. Different clients, different needs.

I like the mass email feature and the fact that you can create templates to make this automated. It also tracks every interaction.

Make it easier to send a message to all contacts.

It's probably the best software out there for real estate. They could use a Realtor panel to guide them on what works and what doesn't. Additionally, they could use a faster support response and a team that jumps on problems rather than just bringing it to the person above them.

Need better customer service, not more Artificial responses, actual people who provide solutions.

Easy to use and integrate with our business.

Would love to be able to delete lead data

The many features including task management, lead management, and Web IDX manager all in one place makes this *mostly* a one-stop shop.

While this is a free program, you do have to subscribe and pay for a lot of necessary add-ons, and the system can be quite buggy or clunky at times.

I like the integration with Google Calendar.

I think there should be a simple way to write and start a new campaign.

Lead generation is paramount for the real estate business, but it is also EXTREMELY time consuming no matter how experienced you may be. Couple that with just being human, and occasionally make an error or forget to make an entry in updating your progress with a client, and you can sometimes kiss that lead GOODBYE!! The KVCore CRM solves ALL of that!!!!! KVCore helps newer users know just what to do WHEN!!! The KVCore CRM is extremely user friendly and provides excellent, REVIEWABLE training that can be applied IMMEDIATELY!! Also, KVCore assists those who have TONS of experience modernize and streamline their processes!!!!! NO MORE SPREADSHEET CRM DATA COLLECTION!!!!! For me, lead generation has, once again, become an ENJOYABLE way to start my day!!!!!

I do not have any negatives to mention at this time.

clients management and track, the dashboard is nice

not easy to do the eblast and always need to sort it out first

Ease of use and depth of abilities. I use it primarily for it's CRM contact capabilities.

The produce is wonderful to use. I see no negatives at this time.