Rain POS Reviews

Rain POS

4.2 (128)
All-In-One Retail POS | Sell Online & In Store Seamlessly

Overall rating

4.2 /5
(128)
Value for Money
4.1/5
Features
4/5
Ease of Use
4.2/5
Customer Support
4.2/5

81%
recommended this app
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128 Reviews

Pheobe
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An Outstanding POS System

Reviewed on 16/11/2020

I am able to work proficiently with everything except learning how to take my inventory and have it...

I am able to work proficiently with everything except learning how to take my inventory and have it imported to QuickBooks.

Pros

I am able to input inventory into the system in a timely manner.

Cons

I wish Rain Retail system would import my inventory over to QuickBooks. I have to input inventories in the system twice.

Liz
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

easy to use

Reviewed on 28/09/2021

It was easy to start using - the help button makes it easy to looking questions up and the tech...

It was easy to start using - the help button makes it easy to looking questions up and the tech support is great.

Pros

I like how easy it is to add inventory and update the website as needed

Cons

the sizing and rotating of photos that I take

Sissy
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Disappointing compared to the hype of what you are getting.

Reviewed on 18/07/2019

We have a hard time getting on the same page. The communication is mostly by email and the timing...

We have a hard time getting on the same page. The communication is mostly by email and the timing is hard because we are so far apart. The support people are very kind and try to get things done but the day to day trying to muddle through this change was not worth it, if I could get my money back I would. I am currently paying Lightspeed just not to loose my past sales and lay-a-ways until someone can merge them, this is costly for a small business. I also wish they would talk to whoever answers the phone as I can't just sit on top of the phone all day waiting for a call, this could have been fixed if they would have just talked to the person answering the phone. There are only three people who work here and all three of us are capable of following direction.

Pros

So far the only Pro is that you can pull a some information from Vendors. Being able to have inventory taken out with sales from Reverb is really nice, it was the catch hook that brought me to RAIN.

Cons

The merge is really rough, I did not get all of my customers merged from my previous POS system, my lay-a-ways were lost or messed up, past sales are lost, pictures had to be taken again. All the upc numbers were mismatched with other products. When you try to put pictures of your product for the website, you never know what picture it may choose no matter how many times you choose the correct one. I have had a bass I have tried many times to add a picture and it refused to add it and puts up a picture of a gig bag. I was told if I used Chrome many of the issues would subside, sadly this is not true. If you are starting out fresh, this may be an okay system to use, if you are migrating from another system, I would NOT recommend using RAIN. I really had high hopes but this has been a disaster. Even the work orders, which I thought would be easier, are a huge pain.

Kim
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Rain Point if Sale has taken our small business to the next level!

Reviewed on 17/12/2020

Rain Point of Sale has allowed us to expand our online sales exponentially, and allowed our...

Rain Point of Sale has allowed us to expand our online sales exponentially, and allowed our inventory to be accurate and dependable. It is a huge reason why our business has flourished in the last two years!

Pros

I am super happy with how my point of sale is integrated with my online sales and inventory. The product is easy for staff to understand and navigate, and errors can be corrected when necessary. The ability to access the software remotely is a huge plus, I can keep track from anywhere, or assist staff with sales or inventory when I am not in the building. The reports are easy to access, and accurate for accounting purposes, and provide us with the tools we need for planning for the future. The customer service is amazing, and I have always been able to solve any problems I’ve had with one phone call!

Cons

We are Canadian site, and the cashing in procedure does not allow us to use our coins, and therefore we don’t use the cash in/cash out component. That is my only complaint!

Kim
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly

Reviewed on 13/09/2021

Pros

Customer support. Software is easy to understand after basic lessons.

Cons

Something that seems would be an easy fix, never gets fixed. Example: Having the capability of being able to put "coming soon" or "pre-order now" on items that can go into our POS system, but because of containers stuck in the LA harbor, we just don't have items. We don't want our customers to think we can never get these items in (especially high ticket items like machines - they will go shop someplace else)

Alternatives Considered

Square Point of Sale

Reasons for Choosing Rain POS

Wanted both stores on the same system.

Switched From

POSIM
Ande
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Our thoughts

Reviewed on 22/01/2020

All sales were handwritten, on invoices and then transcribed to a database/ excel sheet for closing...

All sales were handwritten, on invoices and then transcribed to a database/ excel sheet for closing out a month; this has made this so streamlined.

Pros

The program is quite intuitive thus making it relatively easy to use. I like the fact that it is cloud based so we can add another register as needed during very busy times. Also the integration between the website and the POS is great for product inventory. General ease of taking physical inventory.

Cons

There are a number of small glitches - ways to accomplish tasks that are not thought all the way through. I get a listing of UPCs from a vendor with my new order of earrings, many are duplicates that we have had. We upload the entire list, the system is not able to recognize duplicates and combine them just keeps adding the new number making physical inventory a nightmare. Customer name search is an "includes" function instead of a "starts with" so an Andy pulls up Sandy, Candy & every Anderson, i no particular order.

Tim
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

It works, but is not optimal for a Pet food store

Reviewed on 01/05/2021

No business problems are being solved. it is creating more than it is solving

No business problems are being solved. it is creating more than it is solving

Pros

ease of access. I like being able to use the software anywhere.

Cons

the reporting features are not very helpful. also the bugs and anomalies that we experience on a weekly basis are annoying.

Alternatives Considered

Lightspeed Retail

Reasons for Choosing Rain POS

desire to move to a cloud based platform.

Reasons for Switching to Rain POS

price
Daniel
Overall rating
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great at some things, not great at other things

Reviewed on 09/12/2020

Generally okay. first line support staff is very helpful and relatively easy to reach. Sales...

Generally okay. first line support staff is very helpful and relatively easy to reach. Sales staff makes lots of lofty promises that are slow to be fulfilled. Developers are jerks.

Pros

integrated POS and e-commerce website. web based makes it functional on any computer type. RTO module is nice.

Cons

Special Orders/Purchase Orders/Receiving Orders is grossly deficient. Reporting is not great. Prominent bugs in website text in regard to special characters. Lacks flexibility in some of the website design options. No rotation option for product photos. Label printing is terrible. No dimension option for shipping calculations.

Tawni
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Rain Retail (Like Sew)

Reviewed on 28/11/2022

I found Rain to be overall a good package for a small retail operation. You don't have to have...

I found Rain to be overall a good package for a small retail operation. You don't have to have extensive computer experience, but with all software, the quality of its performance is proportional to the quality of the data (i.e. product information) you put in.

Pros

You are not required to purchase proprietary equipment to use this software. You can use all features anywhere you have an internet connection. You are not limited to the number of registers you can use. It manages our retail sales, website sales, and class enrollments. Inventory for retail and web is integrated.

Cons

They are in Utah, so sometimes they are not available for support when my shop is open. Reporting could be better, more flexible. Getting changes or additional features is a slow process.

Michael
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall review of Rain POS

Reviewed on 09/02/2022

Overall experience has been 90% positive, & with help from tech support, makes it easy to identify...

Overall experience has been 90% positive, & with help from tech support, makes it easy to identify areas we need to improve our knowledge of the system

Pros

Ability to track sales & purchases on a daily basis if needed

Cons

Length of time that it takes to make requested changes in the software

Brenda
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Building my RAIN site

Reviewed on 17/03/2021

I really LOVED the RAIN POS system. Unfortunately, my business went thru some major changes in...

I really LOVED the RAIN POS system. Unfortunately, my business went thru some major changes in 2019 leading up to 2020, so I had to disengage it from my site. If you are doing enough daily sales in a brick & mortar store, or even in a traveling store situation, it's a GREAT addition to your website. For me cost/value ratio wasn't efffective anymore.

Pros

I loved the fact that setting up a whole new website platform was done with another human on the other end of the telephone that actually cared, listened and created a useable website for my customers. Step-by-step instruction helped me, an average end user, be able to manage a highly professional looking website. The integration of product sku codes, inventory, customer tracking, re-order points, everything was top notch and an added value for the cost.

Cons

I would like to be able to take custom orders, invoice the customer, and have the customer be able to make payments/purchases with that option. The PayPal platform fills this gap for me, but I would prefer to use the RAIN payment system as it is more cost effective.

Andrea
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Tons of features packed into one POS system, great customer support.

Reviewed on 27/06/2018

Pros

Rain has tons of features, and for a music store that sells, rents, and repairs instruments, and also does lessons, there are a lot of things we need software for. With Rain, we can do most of it in one place, whereas in the past, we've had to have a system for this, something different for this, and something different for that also. It's a huge time saver and much less confusing to be able to do everything we need to do in one place. And the website is clean and easy to customize. Customer service is super easy to get in touch with and great to work with.

Cons

There are still a few bugs in this software. While the customer support guys are good about listening and working on fixes, there are still some small annoying things. For instance, when you delete a product from the Categories page, it does not direct you back to the Categories page, but rather the Products page. There's also not an easy way to move products into different categories in bulk. You either have to open each product manually, or you have to export the info to a spreadsheet.

Todd
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly POS/Website for a small business.

Reviewed on 15/02/2017

Rain POS has allowed me to present the entire inventory of my retail shop available online. When...

Rain POS has allowed me to present the entire inventory of my retail shop available online. When photos for my items are not available from vendors, I snap a few with my iphone and they are uploaded in seconds.
I am not a computer tech by any means, but have found making changes to my site an easy task. When in doubt I find one of the helpful webinars and by he end of the viewing I am comfortable tackling the next task.
Customer service has been prompt and thorough. I have not had to call often, but when I do the matter is resolved within minutes. This is a plus as I typically operate my shop alone.
Recently I realized that I was not utilizing the SEO portion of Rain to it's fullest potential. My google placement was lagging back on pages 4 to 7. I spent 3 hours watching a webinar provided by Rain and spent a few weeks plucking away at my site. I am happy to say that 60 days later I am appearing on the first page of searches I deem important. One again I was able to accomplish this utilizing tools provided by Rain, not by paying an outside SEO company for this service.
Overall I am extremely happy with Rain and have recommended it to several other business in my area.

Pros

Ease of use even for a person not formally trained in computer technology.

Cons

Just a few small glitches here and there, but they continue to make improvements and they are quickly resolved.

Michael
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Does what I need and more.

Reviewed on 23/09/2020

Our experience has been excellent. We were up and running the day we opened the doors. This is...

Our experience has been excellent. We were up and running the day we opened the doors. This is our first and only experience with POS but I cannot imagine needing anything more. The cloud based system lets me access information from anywhere I have WiFi access. No fear of losing our system due to damage or theft of equipment. Overall I find it very affordable and could not imagine being without Rain POS now.

Pros

The support we received from the rain team in getting started with a POS system. None of my team had any experience with POS and they made the transition easy. We still don’t use all the features available but are adding them to our system gradually. The customer support system is fantastic. The reports available on the system save hundreds of man hours and help us see how our business is doing. The inventory system is a huge help.

Cons

Integration with some Consumer Finance companies would be valuable to retail users. A “Dummy” website that could be used for training new employees would be a big help.

Response from Rain Retail Software

Michael,
Thank you for your feedback, this is very helpful for us. We appreciate you taking the time to let us know where we can improve so that we can continue to look into additional options.

Gwen
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer support is awesome

Reviewed on 10/02/2022

Wonderful

Wonderful

Pros

Easy to use, and help with inventory and daily and year end reports

Cons

We have no suggestions for any new features we would like to see.

Tami
Overall rating
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Never worked, horribly inaccurate migration of sales history

Reviewed on 28/07/2018

Unfortunately, all I got was a whole lot of wasted time and a loss of money for absolutely nothing....

Unfortunately, all I got was a whole lot of wasted time and a loss of money for absolutely nothing. I really wanted it to work, and it might have, had they been able to migrate my sales history.

Pros

my contact was really nice.
I was very excited about the integration aspects of the software, unfortunately I was never able to use them.

Cons

I was initially assured our sales history could be migrated. Later I received an email saying it could not. I responded that was unacceptable and I did not wish to continue with the software. It is useless to us without it. I was reassured if I exported the data in the correct formats, it would work. We spent three days checking the data to assure a high level of accuracy and sent it in the requested formats. I was told the migration team would take care of the rest. Untrue. We spent weeks, rechecking the data which was horrifically incorrect. We sent several punch lists. Some of the errors were fixed but often we were told "we don't know why this is happening". Even simple yes/no columns in our spreadsheets were randomly incorrect. Were we told we would just have to manually check all the data; over 3000 customers and 19000 sales receipts. We worked for three months, 100s of hours and have never been able to go live due to all of the errors. I couldn't enter employees in the system without them being an administrator, which they classified as a "glitch" and told me to use a different computer than the one at work. I have desperately tried to get these issues corrected. When I requested a refund they said the fees were non-refundable after the migration is complete. My migration was never complete and I requested not to continue with them if they were unable to migrate my sales history, before they started the migration. This system did not work as advertised and sold to me.

Jed
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Worst POS ever?

Reviewed on 08/12/2018

I’ve been suffering through the Rainbow pOS for the past three years. Hands down the worst POS I’ve...

I’ve been suffering through the Rainbow pOS for the past three years. Hands down the worst POS I’ve ever encountered. Only reason we haven’t changed is the hassle of doing so. Once you become a Rain user you’ll have access to a feature that helps to recommend what features you’d like to see. This is probably the best feature only because I can see how every other user of Rain is as frustrated as I am. They keep saying they are making improvements but nothing ever changes.

Pros

Rain is cloud based software.
It’s pretty inexpensive compared to others
Works on any computer with internet.

Cons

Reporting is lacking
Have to click three buttons to print a receipt
Glitchy and buggy
Inability to remove items from orders that don’t ship complete
Customer service is lacking

skye
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Hands down the worst customer service

Reviewed on 13/07/2017

My last conversation with them included telling me that they have far too many customers to be able...

My last conversation with them included telling me that they have far too many customers to be able to look into every single error and that the only way they would look into an error is if I can replicate it for them. Let me repeat that: Only if their customer, generally non-I.T. trained people, can figure out what went wrong in their faulty system AND replicate it for them, will they take the time to see if I.T. errors need to be fixed. He literally told me that Rep is innocent until proven guilty. Customer service at its finest. Let that sink in.

Cons

As an advanced user of similar products, things as simple as field mapping is beyond their capabilities. For example, the receipts our customer's receive don't even break out the shipping and taxes, even though there are fields for it. Instead, they just see zeros. If this is too much for them to handle, imagine what else is. We've been waiting for them to fix that for close to a year now.

Daniel
Overall rating
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pinewski's Ski & Board Shop

Reviewed on 16/02/2017

We have been with rain for several years now and have been very happy with the ease of use of our...

We have been with rain for several years now and have been very happy with the ease of use of our POS system. The professional handling of all our questions and needs, and their customer service, has been second to none. We are continually learning as Rain continues to improve the functionality of their program. We would rate Rain as a top notch program.

Pros

simple to use, but yet has the ability to fulfill all our POS needs.

Cons

the inability to make corrections to mistakes without contacting Rain i.e. reversing voids, having voided sales show up on my daily sales reports, and the customer history shot;ld show open sales and or on account sales as a different color or as an open sale rather than completed sale.

Patricia
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Like Sew Software

Reviewed on 21/01/2020

In the beginning support was good and they really seem to care about helping your business grow. ...

In the beginning support was good and they really seem to care about helping your business grow. Now they want to add stuff that I don't need and keep raising the price

Pros

I originally like the fact that the POS interacted with the suppliers . Made it easy to load inventory into the system. Now they are raising the cost so much it really does not pay for itself.

Cons

The cost is high for a same business to use.

Kathleen
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Software solution that understands our business

Reviewed on 13/09/2021

We were a new business and needed to find companies to design a website, provide eCommerce and POS...

We were a new business and needed to find companies to design a website, provide eCommerce and POS solutions, and a platform for customer communications. We were pleased to find them all within one company.

Pros

The website design process took our branding into mind. It is easy for both us and our customers to use.
Inventory management is intuitive.
Point of sale function is also quite user-friendly.

Cons

Occasionally there are glitches in the system when it interacts with outside programs, such as shipping or payment companies. That being said, there is ample opportunity to suggest new features, report bugs, or communicate directly with customer service to help fix issues.

Lori
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Review of Rain POS for Quilt Shops

Reviewed on 31/03/2021

Overall, I've been very happy with my experience and their software. Customer service has always...

Overall, I've been very happy with my experience and their software. Customer service has always been helpful if I had a question or issue. The software has integrated well with my QuickBooks software so that's been helpful as I'm learning QB. The efficiency I've gained by using this software versus going other routes has completely justified the value for me and my business.

Pros

Once you learn the system and features, it's pretty easy and intuitive. I like how integrated everything is - purchasing, receiving inventory, online and in-store transactions. Adding new products through almost any of my vendors is fast and easy.

Cons

The software is under constant development which is good, but also challenging. I like that they are continually working to improve the product, but it can be time consuming to keep up with constant changes.

Angela
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

CIOS opinions

Reviewed on 09/02/2022

Pros

inventory tracking is helpful in ordering - Notions is my largest ordering partner and great to bring over products automatically.

Cons

customer service hours - no help at night or on weekends and response has been slow.

Susan
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

review

Reviewed on 08/02/2020

I no longer complete paper tickets for customer purchases and then need to summarize for taxes.
At...

I no longer complete paper tickets for customer purchases and then need to summarize for taxes.
At the end of a vending sale day, I know how we did with the push of a button.

Pros

end of day Reports and access to information about my inventory

Cons

lack of reports that can help with inventory report submissions to the state

Sharon
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Control your Business

Reviewed on 06/10/2021

We have found using the employee time clock to be most useful.

We have found using the employee time clock to be most useful.

Pros

Knowing what your inventory is. To be competitive in today’s world, on line sales are a must.

Cons

Integration was time consuming as we had a large inventory to start. The more we learn about the software the happier we are.