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124 Reviews
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rain Point if Sale has taken our small business to the next level!
Reviewed on 17/12/2020
Rain Point of Sale has allowed us to expand our online sales exponentially, and allowed our inventory to be accurate and dependable. It is a huge reason why our business has flourished in the last two years!
Pros
I am super happy with how my point of sale is integrated with my online sales and inventory. The product is easy for staff to understand and navigate, and errors can be corrected when necessary. The ability to access the software remotely is a huge plus, I can keep track from anywhere, or assist staff with sales or inventory when I am not in the building. The reports are easy to access, and accurate for accounting purposes, and provide us with the tools we need for planning for the future. The customer service is amazing, and I have always been able to solve any problems I’ve had with one phone call!
Cons
We are Canadian site, and the cashing in procedure does not allow us to use our coins, and therefore we don’t use the cash in/cash out component. That is my only complaint!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly
Reviewed on 13/09/2021
Pros
Customer support. Software is easy to understand after basic lessons.
Cons
Something that seems would be an easy fix, never gets fixed. Example: Having the capability of being able to put "coming soon" or "pre-order now" on items that can go into our POS system, but because of containers stuck in the LA harbor, we just don't have items. We don't want our customers to think we can never get these items in (especially high ticket items like machines - they will go shop someplace else)
Alternatives Considered
Square Point of SaleReasons for Choosing Rain POS
Wanted both stores on the same system.Switched From
POSIM- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Disappointing compared to the hype of what you are getting.
Reviewed on 18/07/2019
We have a hard time getting on the same page. The communication is mostly by email and the timing is hard because we are so far apart. The support people are very kind and try to get things done but the day to day trying to muddle through this change was not worth it, if I could get my money back I would. I am currently paying Lightspeed just not to loose my past sales and lay-a-ways until someone can merge them, this is costly for a small business. I also wish they would talk to whoever answers the phone as I can't just sit on top of the phone all day waiting for a call, this could have been fixed if they would have just talked to the person answering the phone. There are only three people who work here and all three of us are capable of following direction.
Pros
So far the only Pro is that you can pull a some information from Vendors. Being able to have inventory taken out with sales from Reverb is really nice, it was the catch hook that brought me to RAIN.
Cons
The merge is really rough, I did not get all of my customers merged from my previous POS system, my lay-a-ways were lost or messed up, past sales are lost, pictures had to be taken again. All the upc numbers were mismatched with other products. When you try to put pictures of your product for the website, you never know what picture it may choose no matter how many times you choose the correct one. I have had a bass I have tried many times to add a picture and it refused to add it and puts up a picture of a gig bag. I was told if I used Chrome many of the issues would subside, sadly this is not true. If you are starting out fresh, this may be an okay system to use, if you are migrating from another system, I would NOT recommend using RAIN. I really had high hopes but this has been a disaster. Even the work orders, which I thought would be easier, are a huge pain.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Like-Sew websites have helped me build my online presence and streamline my business.
Reviewed on 29/05/2018
It was easy to use
Pros
It is easy to use and update, so I can create and modify my own products, and add products from the integrated industry catalogs. It provides me with useful information about my customers and sales transactions, data which really helps me keep and attract new customers. I especially like the batch product update feature so I can change a group of products at a time without having to individually update each product record. I have had good customer service, especially when there was a problem with the software. I have seen my sales grow and my professional online image enhanced. The cost is reasonable for my business so far. The video training is great and absolutely necessary to understand how to use the software efficiently. I also attended training at Fall Quilt Market which was excellent and highly informative.
Cons
I am disappointed that I am unable to integrate my email marketing with the website. In my opinion, The Marketing package is not as useful to online-only stores as it is to POS customers. The newsletter module is clunky and hard to work with. The email feature is useful, but since my email list is on a different service and not integrated, it is not as useful as it could be. It took awhile for my site to get up and running well, and to work out all the bugs. I had to be persistent in following up to get problems fixed and clear in my communication to be sure they understood what I was asking for.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Really awesome features with some minor bugs
Reviewed on 29/07/2018
Tech support has helped us so many times. First, they helped us figure out some of the features that we were not completely certain how to use. Then, when we encountered bugs, another quick call to Support and they had us back up and running within no time. I just wish that the program was not dependent on the internet. We’ve had a few times where the internet went out and we were not able to conduct business. This is not good, but it hasn’t happened too often, just enough to be mildly irritating.
Pros
This program is so easy to use, even for those who are not technologically literate. While we do not use all of the features, such as the rental option, we are really happy with the program. The fact that everything is stored in the cloud helps us when we are not in the store, such as with trunk shows. The tech support has been so helpful when we experienced bugs in the software, and they were very knowledgeable of the product. I have also found the SEO option of Rain, and we intend to utilize it to its fullest extent to promote our business and get our name out there.
Cons
There have been a few bugs in the software, but nothing that a quick call to support couldn’t fix. One thing that I did not like was when the internet went out. The fact that everything was based on the internet meant that we couldn’t use the cash register. This led to a loss of sales. Nothing too major, but it’s still significant. There should be a backup or a way to use the register when there is no internet connection. More traditional POS systems allow for use without internet, but for inventory reasons, something like Rain is required. Hopefully, they’ll release a version that stores a temporary backup on your system that updates the inventory once the internet is back up and running.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
LikeSew works for my retail quilt shop
Reviewed on 08/12/2020
The main reason I implemented the POS option was to help me with inventory control. Prior to using POS I didn't know how much inventory was in stock and therefore I was receiving orders for inventory that I didn't have.
Pros
I think the customer service is very good. Recently I wanted my homepage to be updated and revamped. They worked very quickly and efficiently with me to get give it a new look and within a few days I had a website looks very modern and professional. Also, I really like the marketing package. I used the POS for several years before adding the marketing feature. I like the automatic emails that it sends to my customers every week. Also, My website is easier to use from a cell phone now. It's worth paying the extra money for each month.
Cons
I do not like the way the inventory receiving works. It is supposed to be integrated with some of my vendors but doesn't seem to be complete or accurate. Also, I really wish that the email marketing was easier to use and more robust.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Our thoughts
Reviewed on 22/01/2020
All sales were handwritten, on invoices and then transcribed to a database/ excel sheet for closing out a month; this has made this so streamlined.
Pros
The program is quite intuitive thus making it relatively easy to use. I like the fact that it is cloud based so we can add another register as needed during very busy times. Also the integration between the website and the POS is great for product inventory. General ease of taking physical inventory.
Cons
There are a number of small glitches - ways to accomplish tasks that are not thought all the way through. I get a listing of UPCs from a vendor with my new order of earrings, many are duplicates that we have had. We upload the entire list, the system is not able to recognize duplicates and combine them just keeps adding the new number making physical inventory a nightmare. Customer name search is an "includes" function instead of a "starts with" so an Andy pulls up Sandy, Candy & every Anderson, i no particular order.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
It works, but is not optimal for a Pet food store
Reviewed on 01/05/2021
No business problems are being solved. it is creating more than it is solving
Pros
ease of access. I like being able to use the software anywhere.
Cons
the reporting features are not very helpful. also the bugs and anomalies that we experience on a weekly basis are annoying.
Alternatives Considered
Lightspeed RetailReasons for Choosing Rain POS
desire to move to a cloud based platform.Switched From
CashFootprint Point-of-SaleReasons for Switching to Rain POS
price- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall review of Rain POS
Reviewed on 09/02/2022
Overall experience has been 90% positive, & with help from tech support, makes it easy to identify areas we need to improve our knowledge of the system
Pros
Ability to track sales & purchases on a daily basis if needed
Cons
Length of time that it takes to make requested changes in the software
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Rain POS
Reviewed on 28/09/2021
It works pretty well for me with some things that I would like to change.
Pros
We have used Rain POS for many years. I appreciate that I can do so many facets of my business from one platform. POS, online sales, integrated inventory management, emails, and merchant services.
Cons
I would really like to have shipping integrated - when an order is placed, that it would be integrated with a shipping service like Shippo, which is what I use. The automatic emails would be useful if I could choose the products that were shown - like what is on sale. The automatic choices were so ridiculous - something old that was worthless in our system - instead of something we really wanted to promote.
- Industry: Arts & Crafts
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product
Reviewed on 10/02/2022
Inventory management
Pros
Built in videos and the ability to view both of my stores inventory
Cons
I’d love if it worked with Comment Sold and Ship Station
Alternatives Considered
ShopifyReasons for Choosing Rain POS
They closedReasons for Switching to Rain POS
Web based- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
very good company to work with
Reviewed on 09/12/2020
I love this company. I've been with them from their initial start in our field of music schools, and they have developed very quickly. They still have a feel of a small company, and I feel like if I need an aspect or tool developed, I have a pretty good chance of being heard and considered.
Pros
The comprehensive nature of having a website, an online store, a point of sale terminal, rental/rent to own terminal makes this a great foundational tool to work with.
Cons
I love the software, but calling customer support, I often get people who don't seem to enjoy helping me. I've had at least 2-3 calls to different technicians ag in a row where I just felt bad for even calling.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don't do it!
Reviewed on 18/03/2022
Not ready for prime time.
Too many unresolved issues.
They have a bug reporting system with no follow up? RAIN is also incredibly lacking in support for multi-store operations. I could tell them what, and how to fix, many of the problems, but it seems they don't really want to know.
I think they want to sit back and collect processing fees and don't really care about the actual efficiency or user experience of the product. I have 40 years of experience designing and supporting POS systems and databases and other retail software in actual retail environments. No system is perfect for every business, but flexibility and responsiveness is paramount.
I asked them to call me me sometime if they'd like some tips from an actual retail professional. I doubt I will hear from them.
Pros
Cloud based. No software to support or maintain.
Cons
Lack of support and woeful capabilities for multi-store operations.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love Rain
Reviewed on 20/10/2020
Pros
Rain POS has helped me run my business in many ways. Reports are very easy to understand and useful for book keeping and planning. Most of all I love the help Rain offers. They have always been there for me and are so nice, especially when trying to set up my website. I am not a computer genius and don't have to be because I use Rain. In recent events we had to start selling products through our web site. Rain was able to teach me over the phone how to set all of it up, I couldn't be more grateful.
Cons
Most of the time the things that I felt could be improved have been through updates like phone numbers showing on receipts. It shows that they do listen when we ask for improvements.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great system!!!
Reviewed on 10/02/2022
I had this when I had my yarn store in Alaska. I moved to Tennessee and opened a new store 2 years later and all they had to do way change my information and I was up and running again, all my inventory was intact and functioning. Totally awesome!!!
Pros
It’s easy to use and the customer service is awesome. You get a live person 24/7. (that speaks and understands English)
Cons
It doesn’t work on my ipad, which is what I use in my store, instead of a full computer system. So I either have to call and ask you guys to fix stuff or wait till I get home on my Mac. (If it can wait, I’ll make notes as to what I need to do then, wait till I get home, but if not, I call you)
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Ok at first, but got worse
Reviewed on 16/06/2021
Pros
We need the ability to sale fractional quantities of products and Rain allowed that. We liked having multiple users logged in at once. We only have one register, but someone could be logged in making quotes or receiving inventory.
Cons
The sending email address for receipts/invoices could not be changed and either went to spam or never arrived at all. They only integrate with one credit card merchant. Sales and profit reports are not calculated correctly. You can run those reports in two areas and the numbers don't match. You can't edit an invoice once it is saved. You can't setup custom payment methods. The cash till is always messing up. You can't setup customer groups for reporting or special pricing. You can't export all of your sales info and notes, so if you decide to move to another POS, you won't be able to have all of your past sales information.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Worst POS ever?
Reviewed on 08/12/2018
I’ve been suffering through the Rainbow pOS for the past three years. Hands down the worst POS I’ve ever encountered. Only reason we haven’t changed is the hassle of doing so. Once you become a Rain user you’ll have access to a feature that helps to recommend what features you’d like to see. This is probably the best feature only because I can see how every other user of Rain is as frustrated as I am. They keep saying they are making improvements but nothing ever changes.
Pros
Rain is cloud based software.
It’s pretty inexpensive compared to others
Works on any computer with internet.
Cons
Reporting is lacking
Have to click three buttons to print a receipt
Glitchy and buggy
Inability to remove items from orders that don’t ship complete
Customer service is lacking
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Calico Cupboard
Reviewed on 16/12/2020
Pros
I was using another online web service when I heard about Rain (Like Sew). I like what they were offering and the price was great compared to what I was paying. We signed up in 2013/14 and have not regretted it for a minute. I love being able to see what inventory we have, what our customers are buying, being to look back and tell a customer what a fabric was that they purchased.
Cons
There are always features and issues that could be improved upon but right now I'm happy with what we have.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top notch POS
Reviewed on 06/02/2020
Great experience... still fixing a few glitches and learning is on going. We are not big IT people, but the ease of this software and the team behind us works great!
Pros
Alot. The automated email blasts, the conference on hand, one on one meeting. I like the ease of running this software and the service and people behind the scenes. I like the look and help we receive on our website. When we have a glitch or problem, customer support is inside our website making the corrections. Great team to work with! Especially, Ty... stays on top of any ossues that come up.
Cons
Our training was not easy and our contact person was not really knowledgeable on many facets of the software or how it would work. Big learning curve for us.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Issues
Reviewed on 27/04/2021
Great help and support
Pros
Keeping track of inventory , able to make changes
Cons
Doesn’t always record fabric sales properly
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good
Reviewed on 21/01/2020
For the most part, it's pretty good. Hope they continue to develop better reporting capabilities. Some quirks along the way - some get fixed, some they can't explain.
Pros
I like that it integrates inventory between our point of sale and our website. We also like being able to access customers' purchase history.
Cons
Bare bones reporting, i.e. for sales data. Many reports offer zero or very few "drill down" options for specifics.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rain software
Reviewed on 07/02/2020
Now I don't have to physically go and check on inventory, the report tells me what needs to be ordered.
Pros
I love the ease of using it, the reports help out so much. Looking up customers history is a breeze.
Cons
I had trouble with my labels in the printing mode. I use a different size of label than they have on file. Not able to pick my own expatriation date on coupons or add new coupons.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
review
Reviewed on 08/02/2020
I no longer complete paper tickets for customer purchases and then need to summarize for taxes.
At the end of a vending sale day, I know how we did with the push of a button.
Pros
end of day Reports and access to information about my inventory
Cons
lack of reports that can help with inventory report submissions to the state
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great POS
Reviewed on 10/08/2018
We have been with Rain POS from the beginning and the improvements have been great. Customer service is very good. Very pleased overall.
Pros
Very easy to use and get employees up to speed quickly. Lots of features to improve sales and inventory control.
Cons
All the features can be a bit overwhelming at first but if you start with the basics, its easy to add additional features as you go along.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Feedback
Reviewed on 09/02/2022
Pros
I don't have experience with other software so I can't compare and contrast. The product works as intended. What I like most is the customer service.
Cons
The Quickbooks integration is a sore spot for me. I know it is not your core product...just a value add but doesn't make sense to offer if it doesn't work. Initially there were just a few kinks. I understood what they were and worked through them. Now, the sales do not integrate and you have been trying to fix it for over a month. I had to pay someone to help me with Quickbooks and it took longer/cost more because of the way RAIN set up the integration.