Automox Reviews

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121 Reviews

- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Set it and forget it!
Reviewed on 13/04/2021
10/10 would roll this product out everytime someone needs to do automated patch management for...
10/10 would roll this product out everytime someone needs to do automated patch management for small/medium businesses.
Pros
Worklets feature is extreme useful for running scripts against your assets. This saved me big time with rolling out upgrades of AV software that were not exactly Big Sur ready. Automox is still rapidly building and evolving their product to meet the needs of the community and progress is very transparent. If they decided to go into the MDM space for mac management, that would double their value proposition.
Cons
The scheduling is still relatively naive, it will reboot your computer during a zoom because there's no "benefit of the doubt" if you miss their pop-up notifications. There's no way to do bandwidth capping for downloads. There doesn't seem to be any uninstall prevention.
Alternatives Considered
Jamf ProReasons for Switching to Automox
Pricing and ease of rollout.- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Automox Recommended
Reviewed on 16/12/2024
It was outstanding and we are regularly using this application to move the devices on correct group...
It was outstanding and we are regularly using this application to move the devices on correct group and check the updates for application with in details.
Pros
Device Management and Vulnerability management
Cons
Lack of sharing knowledge and guidance. Automation features not available
- Industry: Government Relations
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Tickets will go unanswered
Reviewed on 11/01/2021
The tool was great at first but when we tried to patch devices we kept having errors. The help desk...
The tool was great at first but when we tried to patch devices we kept having errors. The help desk takes weeks to respond and they can't seem to get issues resolved. There's too much back and forth and issues not getting fixed.
Pros
The dashboard is nice and allows a user to see what devices need to be patched.
Cons
The Help desk is hard to get in touch with. The help desk takes a long time to respond to issues. They need to manage a better help desk. Tickets go unresolved for weeks or months and devices can't be patched.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great software that far outpaces bigger competitors.
Reviewed on 27/11/2024
It has been a great piece of software that has been very helpful in patching and putting our...
It has been a great piece of software that has been very helpful in patching and putting our systems miles ahead in overall security. The automated cycles and reporting are helpful and keep everything in line the way I want it to run.
Pros
In depth patching with fast alerting and deployable polices.
Cons
I really have no complaints with this software.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Automox review
Reviewed on 20/12/2024
Amazing, best option you can get on tje market
Amazing, best option you can get on tje market
Pros
Great easy to use, easy menus, easy UI, good service
Cons
Nothing really, it has a nice dashboard and is great
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Automox review
Reviewed on 24/12/2024
As an admin, I like Automox, but I prefer to have better reporting
As an admin, I like Automox, but I prefer to have better reporting
Pros
The console is easy to use, the work let works as expected
Cons
The reporting is so bad, and the notification from Automox is only email; I would prefer it if there was integration with another system like Jira.
- Industry: Program Development
- Company size: 201–500 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy Patch and Policy Management
Reviewed on 13/12/2024
Automox is doing an effective job of keeping both physical hardware assigned to employees and...
Automox is doing an effective job of keeping both physical hardware assigned to employees and remote servers updated and compliant with our security practices so that we seldom have to remediate these issues manually.
Pros
Automox can be used to apply patches, custom policies, deploy code, etc. for Windows, MacOs, and Linux distributions with relative ease and has a library of premade scripts to get started quickly with. When done right, most policies are a set-and-forget experience, requiring only occasional logins to change or reapply to individual machines or entire groups.
Cons
There are a lot of premade scripts to get started with that should be sufficient for getting your team off the ground, however since it is largely script-based, this does also require a significant understanding of all the operating systems in your environment and how to get things done in their respective console or terminal applications whenever changes or more advanced scripts are required.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Automox review
Reviewed on 02/12/2024
It has gone smoothly for us. The deployment of the agent's wasn't very hard and creation of the...
It has gone smoothly for us. The deployment of the agent's wasn't very hard and creation of the update policies was good as well. We even had someone from Automox help us setup our policies for the first time.
Pros
We have an environment that has Linux, MacOS and Windows all in one. Automox makes it easy to keep all of our machines updated. They all can be managed from one pane of glass.
Cons
It can be a bit confusing to tell what update policies will be applied and when.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Value
Reviewed on 16/12/2024
Very positive so far. Cost for benefit factor is very high.
Very positive so far. Cost for benefit factor is very high.
Pros
Quick management of multiple servers updates and remote connections
Cons
Organization of the UI is a bit wonky sometimes
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Automox is great!
Reviewed on 31/12/2024
Automox is the perfect platform for us to monitor our devices and perform monthly patching.
Automox is the perfect platform for us to monitor our devices and perform monthly patching.
Pros
We use it for pushing out patches to our devices in bulk, as well as running worklets
Cons
Automox is perfect for what we require it for.
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing tool
Reviewed on 01/11/2023
I couldn't see us ever not using it. we have offices situated around the world and now with home...
I couldn't see us ever not using it. we have offices situated around the world and now with home users it gives us a central control platfrom to update, deploy and amend devices regardless of their locations.
Pros
Being able to patch any machine and pretty much any app from anywhere, what isn't there to like as an IT admin. We previously used SCCM and that always depended on VPN or being on a network or when the schedule was, which meant our machines were always out of date. With Automox we don't have that issue. Also we can deploy apps and config to devices more efficiently than even SCCM or Autopilot.
Cons
The remote access component could be a great integration, but we haven't found it reliable.
Alternatives Considered
Patch My PCReasons for Choosing Automox
unreliable and not efficient in it's patching and app depolyment.Reasons for Switching to Automox
Just a far superior product, nicer interface, and the staff were really nice.- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple and safe patching solution. Glad I went with Automox
Reviewed on 05/05/2023
Support team is awesome and fast to respond. Customer care team is good on checking in and making...
Support team is awesome and fast to respond. Customer care team is good on checking in and making sure you have what you need. Fairly informative on new features and downtimes are next to nothing with Automox.
Pros
I like that the time the time to implement Automox and how easy it is to use was the biggest pro to Automox. Within 4 hours I had our entire server environment ready to patch and get caught up after our last patching solution had been pulled for over 4 months.
Cons
Only hard part with Automox is writing worklets and understanding how it works and what permissions the agent has to the machine to make registry changes or deploying non standard software to the machine.
Reasons for Choosing Automox
MSP ditched us and we needed to find a new solution that we could maintain.Switched From
Kaseya VSAReasons for Switching to Automox
Ease of use and time to implement.- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game changer
Reviewed on 27/04/2023
Fantastic. Really, really great product. It does all you need it to and more.
Fantastic. Really, really great product. It does all you need it to and more.
Pros
Easy to use, easy to deploy, patch everything on your laptops. Create worklets to do anything on your machines. No matter where they are or where you are.This application helped to reduce vulnerabilities on our estate from 10,000's to 100's. we were using SCCM but would never leave Automox now.Great support and really well priced.
Cons
They have a new feature for remote access that was good, it uses VNC. only issue was you could only connect to one machine at a time. No IT person only connects to one machine at a time! so if they can change it to multiple machines then I might be interested in taking that option.
Reasons for Switching to Automox
Just better than the others, better priced, nicer UI, and nothing has changed my opinion since signing up.- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Automox
Reviewed on 03/05/2020
Outstanding. Product has done exactly what is advertised (patch management) at a fair price....
Outstanding. Product has done exactly what is advertised (patch management) at a fair price. Support has also been great for the few times I had needed to reach out. They stayed on top of the ticket until it was resolved.
Pros
As a very small department with hundreds of computers with various software packages installed, I needed a way to top-down see the patch cadence. Automox was quick to deploy and quick to start getting results that I could take action on.
Cons
The core patch anagement features are great, but since there's an agent there may be some additional capability that could be added: Send message to user, shutdown computer, uninstall software, etc.
Alternatives Considered
Kaseya VSAReasons for Switching to Automox
Price and demo trial period felt closer to what I was looking for.Response from Automox
Thanks for the review Mike! We do actually have the ability to do the things you listed in the Cons section using the Worklets feature. Check out the Worklets category on our community where we have Worklets to send messages, shut down computers and remove unwanted software. If you need help getting a Worklet written to accomplish a task, please reach out to us and we're happy to help.
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Automox is a must for your IT environment
Reviewed on 21/11/2024
I would say automox has been a very useful tool and puts a majority of key functions all in one...
I would say automox has been a very useful tool and puts a majority of key functions all in one place. I highly recommend this to people in IT.
Pros
I like how easy it is to manage all of the computers we have in the office all in one place. It makes it easy to keep track of updates or software that needs to be pushed out for end users.
Cons
The thing that bothers me most about automox is how long it can take for device info to sync in the portal. Sometimes it can take up to 15 minutes for just 1 device.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great patch management!
Reviewed on 22/11/2024
Its been great. It has helped us as a company yo keep our devices up to date.
Its been great. It has helped us as a company yo keep our devices up to date.
Pros
I like the granularity that comes with Automox. I can make policies for most of the things that I can think of.
Cons
With apple silicon macbooks there seems to be a lot of compatibility errors.
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Automated Patching with Ease
Reviewed on 27/11/2024
Automox is really easy to use and has a great GUI. Makes automating patching easy
Automox is really easy to use and has a great GUI. Makes automating patching easy
Pros
Mac OS, Windows and Linux patching all in one tool.
Cons
No mobile management as of yet or maintenance windows but I think this is on the roadmap.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
pretty good with a few issues
Reviewed on 25/11/2024
overall good software with a few issues but these are fixed by a simple reinstall
overall good software with a few issues but these are fixed by a simple reinstall
Pros
Ease of use, patch accuracy, set up easy
Cons
Device do not always connect correctly/randomly disconnect
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
a very useful tool for managing large scale enterprise
Reviewed on 25/11/2024
very good overall, minus the points I made in the cons section
very good overall, minus the points I made in the cons section
Pros
the patching is made easy with customer devices, as it scans all software requiring updates.
Cons
the UI can be a bit confusing, also the client swapper being hidden away at the top is a bit of an inconvenience.
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Patch and Software Management in one
Reviewed on 22/11/2024
Good experience, easy to use, easy to deploy, can find what I need on their forums
Good experience, easy to use, easy to deploy, can find what I need on their forums
Pros
The flexibility to write your own tasks and create custom policies
Cons
It could use better reporting, right now you generate a PDF which just shows the basics
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Patch management
Reviewed on 28/11/2024
Pros
The ability to have policies for each group and the CVE reports.
Cons
If the agent disconnects, sometimes it requires a manual restart or re installation.
- Industry: Construction
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for patching - simple and easy to use
Reviewed on 16/12/2024
So far so good. We've only been using it a few months
So far so good. We've only been using it a few months
Pros
Ease of use and portal is easy to manage
Cons
Reporting of policies and what servers are in what policy. Maybe I just cant find it
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Automox is automatic
Reviewed on 28/06/2023
Pros
The deployment and ease of use. The reporting features are excellent
Cons
Nothing, it is so easy to use and deploy. It has taken a lot of leg work out of the mix.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Get solution for patch management
Reviewed on 09/05/2023
Pros
Easy of use, cost. It is easy to setup and work with.
Cons
I have nothing negative to say. It has been a great product for us.
- Industry: Higher Education
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game Changer!
Reviewed on 17/05/2019
I found Automox at a conference and purchased about two weeks later. The team has been great to...
I found Automox at a conference and purchased about two weeks later. The team has been great to work with and stayed in touch, unlike so many others that disappear into the night after the PO is signed.
Pros
It took me nearly 20 years in I.T. to finally find a patch/update solution that I liked and that actually worked. In most simple terms...Automox just works! Setting up Automox itself was trivial. Installing the client is one of the easiest clients. After that...check in periodically, approve patches, and rest easy...because for once you know your systems are actually patched. Plus you have reporting for management without any extra effort.
Cons
It needs to grow more. Right now it still doesn't support 100% of our software, including some heavily used well-know titles. Support for other software needs to grow by at least 10x if it's going to have a chance to succeed. The software deployment piece also has some kinks to work out.
Response from Automox
That's for the great feedback! We agree that supported software needs improvement and are actively working on it! If you're open to it, please send our Support team ([email protected]) the software titles you would like to see as it can help us prioritize our list.