Guru Reviews

Overall, Guru.com serves as an excellent platform for freelancers looking to expand their client base and showcase their skills. With its user-friendly interface, diverse job opportunities, flexible payment options, and supportive community environment, it stands out as a reliable choice for both freelancers and employers alike.

The font should be customizable. Guru is so simple and that makes its contents understandable however there are still technical Issues: Additionally, there have been frequent technical problems with the site itself, including unexpected downtime that disrupts project postings and communication between freelancers and clients. These issues further complicate an already stressful working environment.

Great UI. Easy to navigate through different cards. Creating a card is easy.

The search functionality is absolutely awful. Trying to find something on the spot is a real challenge (even with as little as 40 cards), and it really ruined the whole platform for my team.

Guru is very hepful for reviewing processes, helping us retain knowledge and stay updated with procedures.

Guru's topic search needs improvement, as it sometimes suggests unrelated articles. Overall, it is clear and concise on processes.

I love the structure and design of the platform. It is also good because you can add so much important information within several GuruCards! The search tool is also effective; when you use the AI, you can locate the necessary information in a very concise, efficient, and faster manner.

When started to use it, it seems like complicated

*the simple interface allowing users to navigate easily on organized data for the organization's knowledge base.

*adding the browser extension and shortcut keys enable quick access to all the tips, tutorials and answers right at your fingertips.

could be more on the organization's side (product team) but some update may take a while to reflect on the system

Interface is simple yet interesting, perfect Font and font size makes it easy to read, Video inclusion improves learning experience

1.The lists option under my library must be displayed in the order user wants instead of Alphabetical Order
2. When we do CTRL+F on Airline Directory or other pages which have good amount of data sometimes the dropdowns do not open, scrolling to the information is fine, there's a lag while finding data with CTRL+F

It is easy to understand and doesn't have much text or word just to explain certain subject.

The update of card may differ from days to weeks. The process might be available today and not tomorrow.

Guru is the best because it guides me towards success

I don't see anything that Guru is not helpful at all.

It's easier to use, you just need to search for the keyword and the answer will show

some information isn't listed but you just need to wait for them to update

Guru prioritises the domain I work in, and their algorithm gives me results focused on my domain first. Depending on search terms being used, then they provide what is most relevant to the term searched. Very often, this is a time saving exercise.

After multiple results pops up for the same keyword, I try to open a Guru Card that I think could be relevant. I try to filter the result by using CTRL + F, but the card functions as a pop up, so the machine still consider all the keywords on the Guru cards that I have not yet selected, meaning I can't always use CTRL + F to speed up the process of finding what I want

Ease of use across a large number and wide variety of authors and readers. Centralizes all our team's documention, accelerates new employee onboarding and pushes us to keep documents up to date and viable.

Integrates well with Slack, keeping information and updates where our team spends most of their time and attention.

It can be overwhelming for authors when a lot of resources need verificition at the same time. Would be nice to automate an optimized schedule.

Its super intuative and easy to understand for even a non-tech savy person like myself. I use it about two to three times a week, and I love that we now can collect all important info on one place, and make it easily accessible and clearly structured for all employees.

Bo be honest nothing currently. The system is delviering what it is suppose to do in a great way.
More integrations to specific CRM tools to share articles directly from Guru to an external customer/individual.

I love how easy it is to create cards and store knowledge. I like the collections/folder structure and how you can set permissions at that level. We also use the Zendesk integration which is great because it's allowing us to have more sources of knowledge when our users search for answers. It's really easy to search and get an answer.

The verification process is easy to use and keep up with.

Some other things I like:
- You can have draft cards and collaborate on editing them.
- Comments! Love being able to leave comments on cards to communicate in the platform.
- When you publish a card update, you can summarize what changed.
- You can create cards in Slack.

I wish Guru could integrate with more sources easily. There are ways to upload sources and there are some native integrations. I like the native integrations because they continue to update and refresh from the source, but we only use one today because those options are limited.

I also would like to see more options in the card text editor, like for colors and highlighting. Maybe some themes even to keep everyone consistent.

I would like to be able to exclude some cards from verification. Right now, we just push the date out as far as possible.

The ability to set different permission levels for team members based on their roles helps maintain a structured and secure environment for document management. Overall, this feature enhances collaboration while safeguarding sensitive information within the platform.

I wish it was more personalize and maleable to users.

Everything, even asking question, this tool can able to do to. Friendly user tool that will not confused you on where and what to check. All is excellent!

I cannot think of any cons for this tool.

In game Troubleshooting Steps for resolution

In Guru no steps are provided how to investigate lost vehicle queries

I love that Guru lets you library the cards you need the most and like/love them as well for ease of access. Having access to your own content library for every day use for the cards make my job easier to have that information front and center and ready to access when talking with customers or reviewing claim files and the information I need is easily accessible.

At this time I do not have any dislikes.