Quickbooks Point of Sale Reviews

Quickbooks Point of Sale

3.9 (176)
Point of sale software for single and multi-store businesses

Overall rating

3.9 /5
(176)
Value for Money
3.6/5
Features
3.9/5
Ease of Use
3.9/5
Customer Support
3.5/5
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176 Reviews

Michael
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Point of Sale Made Easier

Reviewed on 26/03/2019

Pros

Quickbooks Point of Sale is simple and easy to use. Nothing is far out of reach. Sales are a breeze and pulling reports is very easy with the improved user interface. The cloud-centric features are very nice too, offering seamless integration across devices and platforms. There is a POS for every industry in the retail arena.

Cons

It's kind of cumbersome to setup initially. I'd recommend having that part handled by an expert. Apart form that, I can't say anything else bad about it.

Kevin
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Gotta Love It

Reviewed on 17/10/2019

QB Pos has really helped give us control over our retail operations. Couldn't live without now.

QB Pos has really helped give us control over our retail operations. Couldn't live without now.

Pros

This software is full-featured and really does a great job of keeping track of everything going on in your store. From inventory to sales, the information is there and easy to access.

Cons

It can be a little tough to get information out in the form I want. Overall the reporting is great but I sometimes like to look at details that are cumbersome to get to.

Response from Intuit

Hi, Kevin. Knowing how helpful the product has been to keep up with your data makes our day. You can continue to count on us to have your back for years to come! To learn more about customizing reports, we recommend checking out this Community article: https://quickbooks.intuit.com/learn-support/en-us/run-reports/customize-your-financial-reports/00/186382

Cheering you to continued success.
Morgan, The QuickBooks Team

Michelle
Overall rating
  • Industry: Retail
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

We have used QB POS Multi store for a couple years.

Reviewed on 19/04/2016

Pros

Ease of ringing up customers. It's very simple to start ringing people up. We didn't have to train our staff more than a couple minutes.

Cons

1. Tech support is horrible. There is a reason this is number one!!!!!!
2. If you have more than one computer at a location there are issues if you don't have a wired internet which brought us down for hours and hours and hours over weeks without anyone diagnosing this to be the issue. Customer service just kept logging in and changing the IP address without explaining what they were doing. I finally got a good tech support person that helped me figure it out and how to fix it on my own. (Do NOT use wireless internet. You MUST use hard wire to computer.)
3. We have inventory items that keep reappearing after deleting them. We then tried to merge them and they still keep reappearing. Tech support couldn't remove them either. This really messes up our reports.
4. We had a day that at the end of the day QB restarted and lost ALL the transactions for the day. We were never able to get the information back and it also took a weeks worth of transactions with it. Tech support never retrieved the information nor could explain what happened.
5. There is only 2 levels of departments. You have a "work around" for this by allowing you to customize a field, but you have to write the department name in each time. If you forget the exact word you used such as "snack" instead of "snacks" it won't run adequate reports. I can't imagine many places that don't need more departments. For example, I have "Tours" and "Merchandise" as my main departments. I want to have "Snacks" "Apparel" and even further under snacks I'd like to have "Cookies" "Chips", etc.
6. Sending and receiving files from Intuit server does not always go through. This would be ok if there were an error message, but there isn't. It just didn't send. The only way to be sure this didn't happen when running a report on headquarters is to check to see if there is information each day. I have more than one location so this is tedious. If I find a day that is missing I have to have the staff manually go in and resend data.
7. I'm sure I have MUCH more, but that was the ones I could think of off the top of my head and QB POS has taken up enough of my life!!!!!!!!!!!!!!! If I can find a better solution I would before you could blink your eyes. I am constantly looking and shopping around.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

POS for our small retail shop

Reviewed on 07/05/2019

Pros

We have used this product since the beginning and find it easy to use and integrating it into our books makes life simple.

Cons

Sometimes was a challenge to learn, but an overall great product.

Response from Intuit

Thanks for the taking the time to review. While I'm confident you're a pro by now, I know just where you can go should you have questions down the road.

Since we realize learning any new software can be a challenge, we've created a ton of resources, like our Community (https://intuit.me/2rJQ95o) to help ease the learning curve. This multi-function space is an awesome 24/7 outlet where you can chat with QuickBooks reps or explore hundreds of troubleshooting/how-to tutorials. Check it out anytime, and have a good one!

Grant, The QuickBooks Team

Don
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good software for retail sales but not as strong for food and drink sales

Reviewed on 15/12/2017

Inventory management and sales transaction and history. Nice customer reward program based on...

Inventory management and sales transaction and history. Nice customer reward program based on sales.

Pros

Good inventory managment tied to sales. Easy to use and train. Nice variety of sales reports and profitablity.

Cons

Inability to process another transaction while waiting for a customer to provide tip info eg must complete sale including tip amount before doing anything else (taking an order, printing another receipt for tip inclusion). Cannot process transaction if the internet is down.

Kunle
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best in its league.

Reviewed on 20/11/2017

I have been able to overcome every possible problem, from the way I see it every problem about...

I have been able to overcome every possible problem, from the way I see it every problem about QuickBooks has a solution.

Pros

Well as a professional and software developer, I have experienced many POS applications in my career but Quickbooks seems to be the best and easiest solution for me. I have recommended to my clients, they use it and personally I support them in case of any issue what so ever. I can boldly say for the last 7 years, quickbooks still stands out.

Lisa
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 4.0 /10

It's OK and can be worked

Reviewed on 14/04/2017

We are currently running Quckbooks 2008 and I do not know if newer versions of Quickbooks have...

We are currently running Quckbooks 2008 and I do not know if newer versions of Quickbooks have improved some of the current issues

Pros

Sort of intuitive to USE for the cashier. If set up correctly much can autofill at the time of sale.

Cons

Can be difficult to manage in regard to mapping for uploading of information to Quickbooks financial. Some reporting can be difficult and not customizable as much I would be beneficial. We tend to export and then manipulate the data in an office document.

Lisa
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Once the only game in town

Reviewed on 14/04/2017

Once, one of the only games in POS. town, Intuit now has robust competition. We are seriously...

Once, one of the only games in POS. town, Intuit now has robust competition. We are seriously looking into a cloud based alternative for our store. Having said that, I will say that my most recent call to customer service was one of the best I have ever had. Maybe they are feeling some heat from the competition.

Pros

Very versatile, perhaps to a fault at times. Quite easy to learn at least initially. Integration with QuickBooks.

Cons

UI needs a serious updating. Many fine features on the software are not immediately apparent or easily accessible. This is at least partly due to the somewhat outdated and clumsy interface. We have had the desktop based version of this POS since 2003 and have had a tenuous and oftentimes rocky relationship with customer service and support. Intuit is such an enormous company that one feels like an unimportant cog in the wheel when trying to fix a problem.

Susan
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Quickbooks POS

Reviewed on 14/07/2017

Pros

Simple to use, self explanatory, Easy set up- easy to talk an employee through over the phone if they need to use a new part of the system

Cons

It would help if there was a report that showed busy times of day, how many invoices per hour, -is good for staffing purposes and when looking at hourly changes-my old system had this and we used it quite alot

Meg
Overall rating
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Slow and not always intuitive but it works for many different functions

Reviewed on 26/02/2019

Pros

Great for tracking inventory and customers, great for sales orders and a services oriented business.

Cons

It is slow in a fast paced retail environment. Getting all the information is pretty slow going and not always intuitive for the new cashiers and many members of staff working in a fast paced store.

William
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

AT A LOSS!

Reviewed on 10/08/2019

AWEFUL, I cannot imagine how you can screw up what was a great product so badly

AWEFUL, I cannot imagine how you can screw up what was a great product so badly

Pros

QUICK SALE MENUS only only only only only

Cons

ALL OF THE NEW WINDOWS, I had QB POS 2009 before.

Kimberly
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Minimum expectations not met with QuickBooks POS 18.0

Reviewed on 23/01/2018

Please save yourself some time/money/stress and a boatload of trouble - DO NOT USE QuickBooksPOS -...

Please save yourself some time/money/stress and a boatload of trouble - DO NOT USE QuickBooksPOS - go with Square, or write your own software. QuickBooks POS is a mess.

Pros

I thought it would be easily interfaced with QuickBooks Desktop. I thought it would track inventory and work well with my small business. I thought it would streamline inventory check in and pricing, and sales tax collection. I was wrong.

Cons

Literally rife with software quirks. The tax collection turns itself off at will - and the "help" line tells you it's because your software is "corrupt" - which is amazing since it's brand new, and ONLY they have been in it. It was not the "online" software, so how can it be corrupt? Be aware that the system will NOT be up and running efficiently - ever....so when they start charging you by the minute for help calls - after 60 days - they will leave you on hold for hours. I am not exaggerating - HOURS - our routine was .....1. open the shop 2. turn on POS terminal 3. Call quickbooks and spend 2 hours on line while they fix the problem of the day. Often times, it was the same problem from a week ago....Even on the way out, they screw you. so many issues with this software - built on an ancient Excel platform and they have not invested $$ to update it. And every time Microsoft sends an update, your system will crash. And every so often, it will just stop adding sales tax to stuff. And, when it is in the mood, it will freeze up and say "oops, something went wrong" on your screen. And every so often, you will have to re-boot the whole system. And you will have to check in merchandise on the sales floor because in order to check in inventory on a computer in the back room, you have to shut down the front register - and they HAVE PROGRAMMED IN A 15 MINUTE DELAY - before you can open it in the back room (sometimes it's 30 minutes). Fortunately, during this 15 minutes, they have a lovely pop up which is trying to sell you another license so you can use the software in the back room (which the sales agent told you would work, but it doesn't....). They never stop creating issues with the intention of getting you to buy another license......for software that doesn't work. It is an abject, complete disaster. DO NOT DO IT.....Don't buy their POS. It's barely functional.....Understand that I have a better than average understanding of inventory management and excel. I could not make it work. Their support people want to do reach outs and they mess with your firewall settings, and will NOT own up to the fact that the software is intentionally designed to make things difficult unless you keep paying them for additional licenses and spending time on the phone at their per minute charge. We switched to Square and have ZERO complaints. Our ONLY issues experienced with Square are directly tied back to QuickBooks POS issues - the way they have their info set up made the migration/import/export tough. Once we wiped out QBPro POS 18.0 - our lives are now peaceful. One last thing - Square payments arrive overnight - 99.9% of the time - QuickBooks delayed up to 4 days. They are holding your money. It's clearly another tactic - our bank did not change, but our processor did. Way faster and cleaner with Square POS - all around.

Tonya
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Quickbooks Support is Awful. Pick something else even if upfront cost is higher ( Used for 15...

Reviewed on 05/11/2020

We've used Quickbooks POS and Desktop for 15 years. We just recently decided to integrate credit...

We've used Quickbooks POS and Desktop for 15 years. We just recently decided to integrate credit card processing. Our "sales rep" flat out lied about the features. Once he received our payment, he would not return calls or emails. Swell!

We've upgraded to the new version 19. This process has been simply AWFUL. I have no less that 15 "case numbers". Even had our files sent to a technician. No resolution! My Staff had figured some work arounds to make the lock ups and disruptions to business less frequent.

With each call I make to support I will be "disconnected" at least 2-3 times and have to start the process all over. This includes attempts to call and use the "online support" which is worse.

After maybe an hour of ineffective support (I am being kind here), I will be referred to Level 2. They are always too busy at the time to assist, and "will call back". The call back DOES NOT HAPPEN.

I will have to call back everyday for a week and complain before Level 2 will call. I have had Level 2 "call back appointments" promise after promise of call backs. NEVER HAPPENS

These issues take away from my ability to manage my business effectively. I belong to several business groups online. I continue to say pick another POS Quickbooks is awful...just awful.

Oh and the chickens and roosters in the background when talking to support...what in the world???

I've decided to give some online reviews as well so folks that want to focus on their business make a different choice even if

Pros

Quickbooks offers one stop shopping that initially appealed to me. We use Point of Sate along with integrating into the Desktop for accounting.

Cons

Support is worse than non existent.

Integration is limited.

Features promised are proprietary and more limited that promised.

Sharni
Overall rating
  • Industry: Retail
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Easy to use, but not easy to upgrade

Reviewed on 09/08/2016

Pros

Ease of use. It was simple to teach employees how to use the register side of it.

It synchronized easily to quickbooks financial once everything was mapped.

Cons

I could not upgrade past windows 7 on the machines that ran this product. It required I have a machine set up as a server. It cost me pretty much the full price of the product to add another register, or back end user. In order to update the product you had to buy it outright again. There was next to no updating of the product. I bought version 10 back in January of 2011 and until I stopped using it in August 2016 there was no updates. I had to buy the product again if I wanted an update. Customer support cost a lot extra per month, they would even charge you for calls when the problem was their fault. Many reports were limited. For instance, fields I would expect to be in a report simply were not there. For instance, the top customer report, had no way to put the email address into it. So what was the point of that report if you could not send them an email promo?

It was not stored in the cloud, so I was limited in that the product could only be used in my store. If I wanted remote access I had to use a third party computer access product to see my POS.

If you wanted integrated credit card transactions you had to use their merchant services. Their fees were higher than everyone else. I ended up saving thousands a year when I moved to another merchant processor and adding extra steps at the checkout.

Once my file got big, it would lag out loading customer/inventory information.

I ended up changing POS systems when we got another location and it was just going to cost too much to upgrade the product to cope with multiple locations.

susan
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

New version stinks!!!

Reviewed on 07/02/2020

My previous version was great. The newer one is not great. I actually tried to see if I could...

My previous version was great. The newer one is not great. I actually tried to see if I could revert back to my older version but was told I cannot convert my data back!!

Pros

My previous version was amazing! That was the whole reason I trusted that the newer version would be too but it is full of bugs, quirks and much more complicated user platform. I would not have purchased if I had known it was going to be so different.

Cons

To set up inventory items, it takes twice as long and you have to click around way too much. I am having trouble training my employees on using the newer version effectively which puts most of the data entry burden on me which does not help my business! It regularly freezes up and I have to back out of they system and restart the program which is embarrassing and unprofessional when ringing up customers. Beware and do not purchase this version!!!

Shelby
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I feel like less competent than a monkey in a space rocket with this tool - NEED TRAINING!!

Reviewed on 10/11/2017

Pros

It seems that the ability to really do ANYthing with the software is there, yet without the proper time and training one can use it only to about 10% of its potential. That said, the 10% is better than the old cash register and this has been a very useful tool for getting our business's inventory managed and sales organized.

Cons

This is an incredibly complex system that ought to come along with intensive (and free of cost) training. This is not an intuitive software and there are just so many ins and outs and ups and downs that I learn something new everytime I poke around a bit and think: "shoot, I wish I would have known about that three years ago when I got this thing!!!"

Tanya
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Best for retail not service

Reviewed on 22/09/2020

For retail I find its great. its easy to use to enter the items we need and get through the sale

For retail I find its great. its easy to use to enter the items we need and get through the sale

Pros

For the retail side of the business its great for tracking inventory and sales. Ease of set was great.

Cons

We provide a lot of services and don't want to have to run information through two systems. For services this is not great. The reports don't give the right information and the information doesn't transfer to Quickbooks accounting software to provide the information as well. We can't add classes and are struggling with running invoices. This could also be in part of lack of understanding how the systems work.

Patrick
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Quickbooks POS customer support is spectacular.

Reviewed on 04/07/2018

Overall the software is great! The customer service makes up for the lack of explaining certain...

Overall the software is great! The customer service makes up for the lack of explaining certain things during installation. A service rep spent hours on the phone helping repair the problem. She was wonderful. The absolute best customer service I've ever used!

Pros

Customer support from Quickbooks POS is by far my favorite thing about this software! Very helpful.

Cons

Functionality of this product was a bit hard to work out. Especially in the install process when installing Quickbooks POS Server. Explaining the server and client sides of the software better during installation process would.

Carole
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Too many crashes

Reviewed on 11/08/2017

Pros

I liked the reports that were set up in the system. I was able to track my business easily with little effort. It was quite easy to learn to operate.

Cons

It got to the point that we couldn't trust the inventory numbers anymore. It was spitting out numbers that were questionable based on given facts. We changed to a web based program so we could access it from anywhere.

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Amazing software for small businesses!

Reviewed on 16/04/2018

Pros

Quickbooks POS is very user friendly - it is not a complicated point of sale software that requires much thought. Easy to train a new retail sales associate on, which is great.

Cons

There can be occasional glitches we can be problematic when running credit cards or taking payments.

corey
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

the product and the service are always dependable!

Reviewed on 10/04/2018

great customer service!

great customer service!

Pros

The POS is very easy to use and navigate. Even my employees who are not super computer literate can easily use it will little to no assistance.

Cons

I would like for upgrades to be more seamless, especially if there is a cost associated with the upgrade.

Mia
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy Use

Reviewed on 26/02/2018

Pros

Very Easy to use and love that I can export to excel. Reports are usually easy to use. I like that open invoices are lined up and clumped together

Cons

I dont like that every time I open QB it doesn't go to home page, I have to close out of everything I worked on

Ed
Overall rating
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Using outdated version.

Reviewed on 19/07/2018

looking possibly to upgrade to V18.

looking possibly to upgrade to V18.

Pros

Using Quickbooks Accounting, so integrates well. Feels a lot like Quickbooks Accounting so is easy to use.

Cons

We have V12, which is over five years old, and we could not get any help desk support for this older version.

Jessica
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

East breezy

Reviewed on 29/08/2017

Pros

Simple layout and practacal functionality , very simple to use for beginers but has everything an experienced user would want .

Cons

Only thing i would weant to change is to have more custom options , not to many things asaid from thaty i would change

Nitika
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Quickbooks is easy to use and takes care of all of our payroll needs

Reviewed on 20/03/2018

Pros

I like that it is easy to use for someone who is not an accountant. It is easy to categorize vendors and employees. It is easy to pull all kinds of reports to stay on top of finances. It is also easy to track various bank accounts in one place. I just love it!

Cons

There isn't much I don't like about this software. There is some functionality such as the vacation pay that could be a little more user friendly I feel. We have employees who get paid a set amount of vacation a year and by hours they work. And we found it a little confusing to set up. But, it did get set up.