RetailEdge Reviews

I love how easy it is to navigate, and customize different reports. It's great to be able to really "drill down" into the inventory and get all sorts of useful data on products. This has been a HUGE help in determining which items to stock more of, and which ones to let go. It really streamlines my inventory! I also love to customize the setup for multiple users, so not every employee has access to all the features. There's nothing it can't do so far!

I'm having trouble thinking of anything I really don't like... The one thing I wish it did, is have the ability to attach a "time-sensitive" note for individual customers. Similar to the "note" that pops up when selecting a customer account, I wish there was a feature that could let me know when their professional license expires (or is getting close to expiring), so I would be automatically prompted to ask for their updated copy.

I have used RetailEdge for 4 years now and I love having the gold level which is very inexpensive. I know I can call them and get any question answered usually within an hour.

I wish there was a training manual that I could download with the basics for my employees for returns, exchanges, gift cards, entering inventory, etc.

The reports are very useful. It is helpful with understanding stock, managing stock and the customer base.

inaccuracies and errors in reports that can't be resolved with support help. We found customers with balances that were not accurate and the support team could not resolve the problem.

Was able to import 120000 items from my old inventory to the new Retail Edge system. Daily sale quick and easy.

Would like to have 2 open sales screens at one time while customers make up their minds on what they want.

I like that RE is all we need for inventory management, POS, reports, etc. It's easy to use, even for new hires, and easy for me as a manager to adjust as needs change.

I can't think of any cons, because it does everything we need it to.

The software is easy to use, there aren't any features I'd like in a POS system that are missing. In fact there are features in RE that I don't use that make me want to try them out just because I have this access to them.

I have reported a bug five years ago and it still hasn't been fixed. Support looked at it with me and said I was the only person that had reported that issue and that they'd work on it but yearssssss later the bug is still there!

I always receive a prompt response to any issues that can come up.

Not familiar with any cons with Retail Edge

While this isn't software related, it may be just as important; customer service hands down. If there is anything I need, or have messed up, they are more than willing to help me fix it (without making me feel totally dumb :) ).

1) I wish there was a way to integrate customer names and purchases without an additional step.

2) A search function that would cross all platforms to find answers to my questions.

easy to use runs off line all my info is my own

some of the month end reports are not working for me. wish I could save all the customer emails when I send out month end house charge statements

The product is easy to use and push to devices out in the field as well as bring data back in.

It isn't the prettiest or fanciest tool but it does what it is asked of it.

The register system is user-friendly and easy to teach new employees to use, if and when we ever have a problem retail edge customer service is very easy to use and they solve all problems in about 30 minutes or less… But problems are few and far between over the last 10 years of using this system

The only issue I have had over the last 10 years as if an employee accidentally deletes a listing with the barcode still in the listing retail edge remembers that barcode and we do have an issue with having the “this item has been deleted” error message... I have found an easy work around by putting the barcode into the stock number field so that this error message does not happen

I like the elasticity of the program, and the ease of getting around, as I manage sales, inventory, customers, PO's, receiving, etc.
I am fairly functional in the program, yet know only a fraction of its potential. Just a few years ago, we inculcated the use of PO's in receiving, which has been to our advantage. We have full integration with our financial program, which we did not know was a possibility until we came back into RE.
The main plus, I think, though, is the great (personable) tech support we have experienced in the past few years. The techs make their program work for the individual business. A few weeks ago I had a challenge with the integration of our online store, and I could hear those guys behind the tech trying to re-create the scenario, and come up with a fix. They usually are able to create an immediate work around, but then they send a ticket to the developers for a suggested change, and sometimes that is seen on a future update.

The least thing I like about the software is a result of the best thing I like...and that is the many windows that remain open in the background. Every so often I take the time to clear the windows, to get me a fresh start.
In working with PO's and inventory, the "Edit Purchase Order Item" and "Edit Inventory" windows look identical, and it is confusing which window is being worked in. Inadvertently the 'inventory count' could be change instead of entering the 'quantity to order.'

Simple to set up; intuitive design for Inventory Management.
Ability to track 100% of items.
Plenty of Customer Manager features.

Full, robust reports are difficult to access. Downloaded standard reports are pdfs or garbage csv that require cleaning up to utilize.
Functionality for labels is limited, especially for character counts and font size, a huge disappointment.
Adjustments to Sales Screen QuickList are cumbersome - a definite disadvantage to grocery seasonal stock rotations. It takes 8 clicks just to get to the search window to update/add/delete a QuickList item.

I have been using this product for over 8 years and enjoy how easy it is to teach new employees the program. Retail edge updates often enough, and the support staff is always helpful. I also like that I can use the same system at multiple locations.

I really wish this worked on a mac. I hate that I have to use PC's at work when I use macs everywhere else.

Ease of use. Common sense. Intuitive. Clean. Tons of help available when I need it. Interest in improvements and ideas. Adaptable. Works without a lot of fussing. Very affordable!

Reports don't always give me what I want. Big changes have to be done in excel and imported which I'm not comfortable doing. I'd like real time inventory update with online store. Sometimes island runs slow. There has to be a way to weed my email list so I can update regularly on mailchimp. I'd like loyalty dollars to post on their own.

I like how easy it is to get started using the software. I can keep track of basic info about my inventory and it has helped us grow our company from a startup to 2 locations. I like how easy it is to make reports and it does what we need it to do keep track of Lay-ways and special orders. This software is better then others out in the market even if it has less fancy reports it still gets the job done for our store.

I least like the lack of being able to keep a printer online with out it going in to sleep mode. I was told it was not a Retail Edge problem that windows was causing it but I have gotten used to my printer not working until I disconnect it and have to re-connect it to get it to print.

Easy to use and easy to teach new employees. Adding inventory is fast as well as grabbing reports.

Wish there was a Buy 1 Get 1 Feature for the discount. Feel like the customer information retention gets deleted after so long.

Easy to use tools and my data belongs to me. I don't have to be connected to access my data. I can work in an offline mode and then synch up later.
The other big thing was credit card processing and I had a choice when it came to this unlike other companies where they only give you one option.

Most tasks can be done on the keyboard. Using a mouse slows me down on completing a transaction and we don't have touch screens, so being able to use the keyboard and hot kets, etc, is SO helpful! I've used this program for about 15 years and it's a great product at a great value. Their service is good and you get to "know" the people at the company, even though they are based on the other side of the country from me.

When looking at inventory, have to go to several different tabs to see 1) quantity in stock, 2) price that they last sold at and how many, etc. And quantity in stock is no longer a column that you can see at a glance on the inventory screen.

We love that we were able to use a lot of our own hardware, we can run remotely offline with their Island system and have multiple locations. Our budget was small, but the system affordable and delivered on our needs. We like that we can talk to someone and our Gold Support Plan allows us access to technicians when we need it.

Some types of transactions are a little restrictive, however, it may be our own lack of knowledge. We continue to learn about the software and new ways to do things. Sometimes we are just too busy to learn more about it. To this end some additional webinars would be helpful routinely where we could get some online training and ask specific questions.

No monthly fees. Powerful yet simple.

Didn't work with the shopping cart on Weebly. Not able to have Loyalty dollars instantly apply.

Easy to set up & use daily. New employees learn quickly. It is all around a great POS system for any type of business.

Customer search defaults to ID. Layout of customer manager takes time to navigate through. Requires a few more steps in processing a swiped credit card than I would like but probably more of a cc processor issue and not the Retail Edge software.

It's user-friendly and has many layers so there is always some report that you can create or you can detail and customize your inventory. Minimal training when you hire new or seasonal staff. RetsilEdge's staff is very professional (I can probably name every one of them from all the help they've given me over the years and knowledgeable, they are all great!

Nothing really; As I mentioned before, it's user-friendly and can be used easily. Nothing to complain about.

Customer Support is incredible, when you call in you get real people who understand the product and can solve your problem in a few minutes or less.
The new Android Dashboard so I can stay in tough with my store sales.

When Microsoft does its updates there are often small issues that crop up and make something in Retail Edge malfunction. But the good news is that Customer Support is awesome!

I had used Retail Edge in a previous position and knew that it would suit the needs in the small store that we have. I like it best for the purchase orders, tracking of merchandise and the customer data base.

What I like the least is that I am sure there are features we could use but don't, which is why I am attending the conference next week.