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284 Reviews

- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A True Game Changer
Reviewed on 30/01/2020
Restaurant owners share many of the same struggles in managing and growing their businesses. ...
Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.
Pros
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
Cons
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
It really is "Spot ON"
Reviewed on 20/11/2020
Unfortunately, Point of sale systems are not easy. There will always be something you do get or...
Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.
Pros
The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.
Cons
There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Reasons for Choosing SpotOn
Northstar was a nightmare.Reasons for Switching to SpotOn
The reporting end. The flexibility and the fact that you do all the programing in house. They are not just a company selling a product that they cant fix.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Wish I would've looked at reviews
Reviewed on 14/07/2023
I have had nothing but issues from the very moment I agreed to sign up. I was sold hard on the...
I have had nothing but issues from the very moment I agreed to sign up. I was sold hard on the program as it was hard for me to make the change, and once I signed up- it was nothing but issues. At one point I just went back to my original Point of Sale and continued just making my monthly payments on the SpotOn program still trying to get my funds refunded back to me. One of the managers actually had the audacity to negotiate my refund amount with me. Then told me my previous rep had called them and told them she didn't make a mistake and that I had signed up for splitting the transaction fee with my customer? WHAT.
Pros
I thought the ease of taking a credit card as payment would be beneficial to my business. A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother day to day.
Cons
What I like the very least about SpotOn is the amount of missing funds that I found when I looked into my account. I had to then go spend quite a bit of time double checking everything to make sure I was getting paid. That alone was the biggest deterrent. The application, and what I found out later was their only contract, which was unfortunate because our service representative signed us up for both fee options not one or the other. Our business had the option to pass along the fee to the customer or to split the fee with the customer. For some reason, we were signed up for both. We had some pages that were showing one way and others for another option. I trusted my rep to submit the application in completion and for some reason that did not happen. The odd thing was that a couple months into our contract, the fee was option was switched. They claimed it was changed because it was incorrect. No one informed us of this. The new fee was different from what I had intially signed up for. One rep on the phone looked up our contract online and also made the statement that it looked like we had signed up for both options. But how could that have made any sense? Were we getting charged for even more? I reached out to my rep about the fees coming out on our end as well as the customers and was told she would look into it. Never heard back. Months later when my funds got frozen, I reached out to her only to find out she was let go. No one told me, I just was left without help.
Response from SpotOn
Hi Reagan, we're sorry to hear about the frustration you've experienced. It looks like we've been actively working with you on a resolution for the past week, and we look forward to getting things resolved for you as soon as possible!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SpotOn Makes Day to Day Opterations a Breeze
Reviewed on 08/08/2023
Overall experience is great- customer service and troubleshooting is fantastic.
Overall experience is great- customer service and troubleshooting is fantastic.
Pros
SpotOn Reporting is incredibly impactful and allows for a easy snapshot of all things on the reporting end! The POS interface in incredibly intuitive and therefore makes training employees easy and efficient.
Cons
I wish we could push third party delivery orders directly through SpotOn ... a feature that we hope is coming!
Response from SpotOn
That's music to our ears, Caitlin. Thank you for your feedback. We're happy to hear about your experience with our POS and Reporting solution. We look forward to continuing to help you grow your business.
- Industry: Restaurants
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
SpotOn Review for Multiple Brands & Locations
Reviewed on 22/02/2023
Overall we are pleased with SpotOn POS in all of our restaurants. Being so new to the game, it...
Overall we are pleased with SpotOn POS in all of our restaurants. Being so new to the game, it feels at times that their support teams are learning as they go. There are things we have had to figure out on our own with loyalty, gift card processing, email marketing, etc. Sense of urgency when it comes to support is an area of opportunity for SpotOn on, but [sensitive content hidden] and the other members of the Restaurant Success Team have been able to jump in and assist as needed.
Pros
The Above Store dashboard is extremely helpful and easy to use. Reporting is detailed and in real time. Menu Item programming and screen layout is very user friendly and easier than other POS systems. SpotOn Reserve is a great addition at all of our locations and helps speed up seating, wait list estimates, organize reservations and makes our Host teams more efficient. [sensitive content hidden] (SpotOn Restaurant Success Manager) has been an absolute pleasure to work with. She is hands down the most knowledgeable and helpful person on their team!
Cons
Our initial launch was a little rocky, and rolling out gift cards with Valutec and the loyalty program through SpotOn had quite a few speed bumps.
Response from SpotOn
We appreciate your feedback, Juliane. We will be sure to pass this along to the Restaurant Success Team! Small businesses are at the core of local communities, and we're proud to help support you and your business.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall Great new POS system with loads of features but also bugs/issues
Reviewed on 22/02/2023
Overall it is an 8/10 for me. We are glad we switched, and are glad to see some of these issues...
Overall it is an 8/10 for me. We are glad we switched, and are glad to see some of these issues being addressed. I feel in the long run, this was a good decision for us and look forward to working with them more.
Pros
Spot-On is a great POS overall and is helping our business in many ways. The reporting and back of house features are amazing. Lots of useful reports. Customer service is also great! Our rep, [sensitive content hidden] is wonderful and is always available to answer our questions!
Cons
I feel like the company and system itself is still new and has a lot of bugs and issues they need to work out. A lot of the features are amazing, but come with issues they have yet to figure out. The Cash-discounting feature is cool since it is saving us a lot of money, but it seems to wreak havoc on other functions and reporting, causing things to get confusing.
Reasons for Choosing SpotOn
Archaic old system that crashed a lot, had very few features, and reporting was weak compared to Spot-OnThe Cash-Discounting promotion was the main reason why we ended up switching.Reasons for Switching to SpotOn
Cash DiscountingSuperior reportingOther companies within our organization had it alreadyResponse from SpotOn
Thank you for your feedback, Collin -- we are constantly evolving our tech and its capabilities to support businesses better. Keep an eye on our monthly newsletter for frequent updates and improvements.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best system ever!
Reviewed on 16/02/2020
I've had no difficulty reaching a service tech 90% of the time. I also appreciate the way more...
I've had no difficulty reaching a service tech 90% of the time. I also appreciate the way more serious problems are immediately escalated to a supervisor who has ALWAYS solved my problem.
Pros
Most of all, it is the simplest system I've ever had for teaching new servers. Secondly, the ability to make adjustments from any computer remote or on-site is fantastic!
Cons
Like any computer, there are occasional glitches. The key is not to panic, and refresh system first before any troubleshooting
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect for salo.
Reviewed on 25/04/2023
Pros
I love the handheld device. I love that it is mobile and that you have an option to print receipt.
Cons
The loud beeping when it’s processing the card.
Response from SpotOn
Thank you for your feedback, Ariana. We're happy to hear you love the handheld device. We look forward to continuing to help you grow your business!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great POS system
Reviewed on 21/04/2023
Pros
Service and user interfaces, good hardware too
Cons
Sometimes it’s hard to use the restaurant dashboard to update menu items
Response from SpotOn
We love to hear it, Marco. We appreciate your feedback and are proud to support you and your business.
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of use
Reviewed on 25/04/2023
Very good
Very good
Pros
The back office knowing my numbers daily.
Cons
Just learning the system. Was just a little bit of a learning curve.
Response from SpotOn
Thank you for the feedback, Lori! We're proud to support you and your business.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SpotOn Delivers Peace of Mind and Profitability
Reviewed on 27/07/2022
Pros
Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events.
Cons
We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
We looked to make a switch due to lack of customer support, Difficulty with technical issues and credit card processing fees.Reasons for Switching to SpotOn
We chose SpotOn based on our salesman, [SENSITIVE CONTENT]. We felt he was honest, he provided answers to all of our questions and went above and beyond to get questions answered that he did not know. His follow up was impeccable and we were very impressed with the features he put in front of us, how it would benefit us and how we could save money and time with the SpotOn software.Response from SpotOn
Thanks for this feedback, Lianna! We are so happy to hear you are enjoying the handheld as well.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Winner Winner Chicken Dinner, Eischen's Bar and SpotOn
Reviewed on 01/04/2022
From the very beginning when we started using SpotOn only for credit cards we have felt valued as a...
From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn
Pros
This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.
Cons
We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.
Alternatives Considered
Aloha CloudReasons for Choosing SpotOn
Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to.Switched From
Aloha CloudReasons for Switching to SpotOn
SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant.Response from SpotOn
This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best POS system I've ever used
Reviewed on 31/01/2020
The software is great, but the best part is the customer support! Real people that care about your...
The software is great, but the best part is the customer support! Real people that care about your business built your menu for you, do extensive menu reviews until it's 99% perfect, and then come install it and stay with you the whole first day! When you need manager or back-of-house training, they will dedicate hours to you to make sure you understand everything you need to know. And there's all kinds of cool bonuses, like the reporting app, manager app, and even social media review management!
Pros
I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate.
Cons
That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then!
Reasons for Choosing SpotOn
I've actually tried many different POS systems in my career in the restaurant industry, and SpotOn is the only one I would recommend to restaurant owners. The staff loves it, the managers love it, and the owners love it because it helps the have happy staff, become more profitable and save everyone a tremendous amount of time!Switched From
Aloha EPOSReasons for Switching to SpotOn
None of these other systems have anywhere close to the level of support as SpotOn. I used to have nightmares about calling support for Aloha, Clover, etc, but now I actually enjoy calling support! A human at their call center in Detroit picks up immediately! Plus, you can tell that SpotOn was built exclusively for restaurants, unlike many others that are credit card companies first.- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Watch out for the sales rep
Reviewed on 19/10/2022
My overall experience was spot on as far as tech-support and calling them has been really good the...
My overall experience was spot on as far as tech-support and calling them has been really good the sales guy and the fact that nobody can do anything about what was promised or how it actually worked not so good
Pros
Watch out for the sales rep - he promises you the moon in the sky and all these things and then you turn around and get the system and then charge you an nickel and dime you to death and pull money out of your account when they shouldn’t I’m still waiting for product and training. I would like to like this system but it is not complete yet
Cons
The software is not user-friendly as other systems are you really do need the training and I am really good at creating new menu items but this one here makes it all that difficult and I’m still waiting for things to be fixed
Alternatives Considered
HungerRush 360Reasons for Choosing SpotOn
Hungerrush Was a great program and I shouldn’t have stopped it. I was promised a really good rate and free equipment and none of that came trueReasons for Switching to SpotOn
Because I was promised and told a lot of things filled out the paperwork and somehow the paperwork got all screwed up and then they started pulling money out of my account like it was candy and I took me forever to get it all squared away. I am still waiting for a product that I was promised and have found that everything is too expensive not happy with this system at allResponse from SpotOn
Hi Tami, I'm sorry to hear about the frustrations you've experienced during this transition. I've contacted a support manager to reach out and help walk you through any questions you have about billing, setup, or products. We apologize for these hiccups so far and hope we can help make this a more positive experience moving forward!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Customer Service
Reviewed on 27/10/2022
Credit card processing deposits and reports are off all the time. I have a spreadsheet I use to tie...
Credit card processing deposits and reports are off all the time. I have a spreadsheet I use to tie out the amounts reportedly paid by credit card and deposited into our account.
Pros
The customer service team is excellent! Calls are answered quickly by your knowledgeable and friendly staff.
Cons
It does not connect data to quickbooks so we have to use a bridge app.
Response from SpotOn
Thanks for your feedback, Kristen! We appreciate the time it took to leave us this review. We hope to have better integration features updated soon.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Can’t believe we didn’t use them from the beginning
Reviewed on 02/11/2022
Every aspect of this POS is very understandable & easy. For any questions we gave customer support...
Every aspect of this POS is very understandable & easy. For any questions we gave customer support is always there to help. As the Accountant for this restaurant the back of the house reports & getting payroll information & fixing things is so simple & takes me half the time to do payroll compared to the old POS. New employees gave no problem learning the POS.
Pros
Everything from the process of giving them what they needed to get us started for what we needed in a POS system to the installation to their customer service & especially the easy use of the POS & getting reports!
Cons
Nothing, all questions were answered, easy process and we have everything we need.
Response from SpotOn
Thanks for taking the time to leave us this review, Susan! We really appreciate this feedback and your business. We look forward to continuing our partnership.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bar Review
Reviewed on 27/08/2021
Overall very user friendly.
Overall very user friendly.
Pros
Spot On is very easy to use. Great for training new employees to this industry.
Cons
hotline support is weak. return calls are very slow.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
we purchased Imagine in 2016 because the cost of Aloha SupportSwitched From
Aloha EPOSReasons for Switching to SpotOn
user friendly and price- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Loma Brewing Company
Reviewed on 30/08/2021
SpotOn has been terrific right from the beginning. I've used multiple POS and this is the best thus...
SpotOn has been terrific right from the beginning. I've used multiple POS and this is the best thus far
Pros
Love the ease of use, reporting, and customer service
Cons
QR code program needs review. As we move into counter service from full service structure, it needs to be easier for the guest
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Loving It
Reviewed on 11/10/2022
SpotOn has been easy to work with, and very helpful anytime we have questions.
SpotOn has been easy to work with, and very helpful anytime we have questions.
Pros
I really love the ease of use for staff. our newest staff members catch on much quicker with this system than any of our past systems. The implementation process was far better than what we have experienced with other systems. They send a small team to help install and teach. They are great to work with!
Cons
So far, there hasn't been anything that I have found to dislike or needs improvement.
Reasons for Choosing SpotOn
Old system no longer met our needsSwitched From
Lavu POSReasons for Switching to SpotOn
Best all around value for what you receive. Did not feel pushed or sold, rather felt respected to make our own decision.- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love Spoton!
Reviewed on 16/05/2022
Well, we modified spoton and made it our online ordering system during lockdown.
It probably saved...
Well, we modified spoton and made it our online ordering system during lockdown.
It probably saved us $3k plus online ordering commissions.
Pros
Easy to use, modifications are easy, wide range of variables built in to customize to your restaurants needs.
Cons
I wish I could customize a blackout time for a specific section by day (instead of all seatings) versus editing the floorplan exceptions. Example: when I know it is going to be 100 degrees tomorrow, that I could create a blackout time, for the patio, from 430-630pm.
Also, I wish we had more characters for reservation messaging.
Lady, I wish we could require credit cards for Google reservations (the verification code confuses people). They think it is a confirmation code.
Response from SpotOn
Thanks for your candid review, Katie! I'm really excited to share with you that we have some solutions for you. 1). Taking Deposits/Credit Card Holds through Google requires changes to the Google process, which we have not been able to do to this point. We will continue to try to get this capability through Reserve with Google.
2). Blocking reservations in a specific section during specific times of operation is currently in development and will be released later this year.
3). The program specifically limits texting to the 160 character carrier limit to control costs associated with the program and maintain Reserve's best value in the industry profile.
4). Reserve will be eliminating its use of verification codes for reservations with the upcoming June 2022 software update. We hope this helps!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Stands out from others
Reviewed on 11/01/2021
Spot on has allowed me to consolidate multiple processes into one manageable platform. I can run...
Spot on has allowed me to consolidate multiple processes into one manageable platform. I can run 90% of my financial off one program that has been tailored to my needs by the spot on crew.
Pros
It’s complete customizable dash allows you to have it your way. The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Cons
It took a while in the beginning to figure it all out and learn how I really wanted it set up. After the learning curve it became smooth sailing.
Reasons for Choosing SpotOn
To integrate cloud solutions.Reasons for Switching to SpotOn
Customization. Integration. Ease of use.- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Friendly usage and great technology
Reviewed on 07/04/2022
I have worked with spoton for more than two years and I can tell that the terminal and software are...
I have worked with spoton for more than two years and I can tell that the terminal and software are reliable. I have never had an issue with them and whenever I have a question I contact [SENSITIVE CONTENT] and he is there to help. I have changed a couple of things in spoton and the level of response is fast. I can highly recommend it for any small and medium business.
Pros
Friendly use for not experienced people. And availability to use on phone and computer
Cons
That is not free. I pretty much like everything from this product
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Handles Heavy Volume with Ease!
Reviewed on 15/09/2021
When looking for a new POS, we were looking for a unicorn product that could do things we only...
When looking for a new POS, we were looking for a unicorn product that could do things we only dreamed of, and found it in SpotOn. We can integrate Loyalty, Reserve, POS, Handhelds, Credit Card Processing, Reporting and soon Online Ordering through one program! We wanted handheld devices for speed, order accuracy, and payment table side that did not take away from the guest experience and have loved the clean interface we get with SpotOn too. Our customer service experiences are second to none with extremely fast response times and a service minded team backing what we do everyday.
Pros
Speed of Service with the integration of handheld POS for servers, and lightning fast credit card processing has increased our throughput and keep us at the top of our game. BOH programming and ease of integration has made this a game changer for our team, handhelds improved accuracy and flawless guest experiences.
Cons
Does not integrate easily with scheduling software.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SpotOn Review
Reviewed on 23/02/2022
Pros
The product is very easy to navigate and user Friendly.
Cons
Gift card functionality could be more user friendly.
Alternatives Considered
Toast POSSwitched From
Aloha CloudResponse from SpotOn
Thanks for this feedback, Lisa! We are still working on our gift card process but there are many improvements in the works. If you have any difficulties or questions, please don't hesitate to reach out directly to [email protected]. We appreciate you and your business.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Great product if you NEVER have issues!
Reviewed on 26/09/2022
I am not happy with this service!
I am not happy with this service!
Pros
At first, I liked having a dedicated account rep to help with issues. Although even she can not get customer support to do what they say when there is an issue.
Cons
If you have any issues with anything, it seems to take months to resolve if you get a resolution. The equipment is pure crap! The online dispute process it ridicules. They take your money first and you have to fight to get it back! EVERY other merchant service that I have worked with in the last 20 years lets you fight first before they take funds from your account!
Response from SpotOn
Hi Crystal, we appreciate your candid feedback about SpotOn, your account representative, and our customer support. It looks like we've sent you new equipment and are actively resolving the chargeback dispute. We apologize for the inconvenience and are working hard to help make this a smoother experience moving forward!