RXNT Reviews

RxNT basic functions are easy to use for the most part, platform to make patients appointments is good, electronic prescriptions are sent to pharmacies mostly effortlessly, although you have to be watchful for electronic prescription errors that will show later.

CUSTOMER SERVICE and TROUBLESHOOTING, even pre COVID-19 they are terrible. Lines 99% busy, long waiting, often instructed to leave a message.
When RxNT was promoted to my practice, a selling point was excellent after hours emergency support and troubleshooting capacity; it has been 99.99% ABSENT. I have called at 5:30 pm for an emergency leaving full details of problem, a call comes until next day, nothing solved plus a nonsense explanation of why not.
After more than 50 calls during and after their normal hours for troubleshoot electronic prescribing, NOTHING solved; eg., RxNT medication “History” for several patients shows “no record found”. It is so vital for patients and our safety to be able to see meds whole picture, all meds prescribed by other physicians, for compliance did my patient picked up meds at pharmacy?, other physicians info and prescribed meds, reconciling, avoiding Tx duplication, Coordinating care and avoiding prescribing medication with potentially lethal drug to drug interactions with meds from other prescribers, right?, but for months we are told “going to be fixed soon; it’s Surescripts issue not ours; YOU need to contact them”, is because there is no Hx for this patient”. RxNT FAILS in this area
If you are in Chicago, do not even think calling after 3:30 pm, “no one is available”, RxNT closes at 5 pm E.T. Price quoted and contracting are unreliable. Full suite with all perks advertised as $150/mo, not true in my experience.

There are so many pros's, I don't know where to start. The staff at RxNT is wonderful. I can call them and get right thru. I can email them and they will respond within minutes. The program itself is great! It is very easy to navigate. You don't have to spend hours searching for reports or settings. Everything is right there. The scheduling is so easy. I just did a training session yesterday on the scheduling, for one of my offices, and the entire staff liked it so much better than what they had before. They commented on how much better it was to schedule a patient and the checking in process. The billing side of the program is really nice too. There are procedure macro's (very helpful) and searching for a diagnosis code could not be easier. All other programs I have been on, you have to know the exact medical term to search. RxNT somehow managed to program the diagnoses so that anyone, at any level of medical terminology, can find exactly the right code. It has even told me a couple times that I needed an additional diagnosis code based on what I had entered. No other program I've used as done that. When we first signed up for RxNT we were told that we could start sending claims immediately on the smaller insurances but that it would be 3-5 weeks for the bigger payers. I was receiving ERA's from these bigger payers within 10 days. The clearinghouse people were in constant contact with me and sent me weekly reports so I knew exactly where my payers were in the process. RxNT is unlike any other billing program. And their staff is also unlike any other billing program staff. The staff at RxNT are like no other staff I've encountered. They really take pride in what they do and treat you like family.

The only Con I have is that the program does run a little slow after awhile. Once you log off and log back in, you're back in business.

It was less expensive. Little did I know as a relatively new private practitioner what I would be missing out on

You are charged extra for EVERYTHING-reminders, fax integration, lab integration. The number of clicks to do anything is a definite time suck. And few of my patients are able to easily get into the patient portal which has actually cost me business. Customer service is not adequate. I requested custom forms which I was very interested in. Made detailed templates with examples from their forms to make it as easy as possible. Ended up looking nothing like what I wanted and was fraught with errors. Frankly, it is embarrassing.

Nothing, the system is always not working

That the system never works. You have to send multiple support tickets a day to find out why things don't work. No one has time to sit around waiting for things to get fixed.

It is a little confusing and overwhelming to navigate but we are not using it at 100% right now

The system is very slow. There is a long lag time when trying to navigate on the program.

Relatively inexpensive for EMR, however you don't get fully functional product

Horrible customer service, billing module does not submit claims correctly, patient data gets changed by the system.

E prescribing from RXNT app was easy to use

Access to patient portal for the patients is a tedious process, requiring multiple steps with emails frequently going to junk mail. The interface is too busy and not intuitive for daily flow of quickly accessing notes and prescribing features through desktop. Recommended to use a large monitor while using Chrome which is inconvenient if you’re trying to chart on a laptop using any other browser. Can only access appointments an E, prescribing from the app, no ability to chart from there.

The prescribing software is the best I've ever used. The prescribing software is easy to use and very efficient. During the early stages when electronic prescribing became a requirement in my state, my sales representative, Kelsey was instrumental in resolving problems with my token. When my token was not working,, Kelsey quickly made arrangements for another token to be mailed to me. She made sure the process was seamless. Kelsey has always made herself available to answer my questions without having to play phone tag which is what I experienced with other problems vendors.

I wish the manual for the medical records portion was more detailed. I am still struggling with finding the time to schedule a tutorial but am so satisfied with the prescribing software that I am determined to schedule a tutorial so I can begin using it fit all of my patients. .