GloriaFood Reviews

Menu builder, integration with third-party delivery dispatch systems, multi-lingual interface, easy to use by customers, easy to use by restaurant staff, mature product with large installed user base, ability to add ordering capability to existing website, Google Profile and business Facebook page, availability of free WordPress plugin if integrating the product into a WordPress website. Among the optional PAID features, the automatic payment system and the ability to create multiple promotional offers is very helpful.

Restaurant is limited to only one tablet (no ability to have one tablet at front of house and another tablet in the kitchen), unable to calculate accurate delivery fees based on actual driving distance (this is the #1 complaint from a majority of my clients). Certain promotions cannot be adequately defined with the available formula templates. For example, it is not possible to define a FIXED DOLLAR AMOUNT discount on delivery fees (only a percentage discount is allowed). While the support staff is sympathetic to those reporting "missing features", the reality is that the product roadmap is inflexible and I have had no success obtaining features that have been requested for almost five years.

The software is easy to setup and implement with Facebook or website (WordPress in our case). We got it up and running just in time for the first social distancing which closed the restaurants except for deliveries. Customers were easily able to adapt to this app. Training the staff to use it was a breeze.

What is good about this software was the ability to add photos to each food item if needed. Our customers needed it.

The reports and heatmaps are another valuable asset to the this app as well. We can see exactly where we need to focus on our deliveries more.

Not related to the app but if a customer ordered via Facebook, then they tended to message us on whether we got their order or not. Other issues, if there was bad bandwidth, the restaurant would tend to blame me, rather than the bandwidth, if there were issues with the app.

One thing I would like to see are tabbed menus. Restaurants like the one I manage the IT for have many food items. A tabbed menu will be helpful.

There are quite a few pros that I have come across; to name a few: Out of the Box Mobile App, WordPress Plugin for quick integration, Many customizable options for the online ordering menu, online payment processing options, integration of taxes, fees, tips. Reservation options if indoor seating is available. Mobile/Email notifications and most of all, tons of analytic reporting for the restaurant and partners. This includes sales, the orders, traffic tunneling, etc. It's a system that sells itself.

The only cons so far are the restrictions to the online ordering plugin, where the code is black-boxed so there is limited edits/customization on that. I understand however that to provide a universally stable and standard format it needs to be controlled, but would be nice to alter the top text, fonts, layout, etc. Overall, the system has enough customization to meet most needs.

The base features are free allowing you to test the application before committing to a subscription. The set up was easy and the website builder creates a nice looking website. The ordering process works fine. It's also available in multiple languages which is nice.

As per the title, there is one outrageous issue with the software and it's fully intended by the developer. The notification/alert is an very obnoxious sound and it is on FULL volume. Even if you lower your devices volume or mute it, it doesn't matter. The app will force your device back to full volume and blast the hideous alert repeatedly until you accept/deny the order.

This is a fully intended "feature" by the developers. If you look at the reviews on the application store, there are loads of reviews requesting this to be turned off or add a setting to control the volume. However the developers say it's intended so restaurants do not miss the order. But that's an extremely ignorant take on the issue. First of all, every restaurant has a different level of ambience. Some are crowded and bustling which could use the higher volume while some have a quiet and relaxing ambience which would be destroyed by the shrilling alert. Some devices can have an extremely high volume at max settings. It's utterly ridiculous that this widely complained problem is the hill that the developers choose to die on. I understand they don't want restaurants to miss an order, but it should be up to the restaurant how they choose to do so not the developer.

Again, I can't stress how loud the hideous alert is. It makes customers at the front desk JUMP, every head in the restaurant turns to see what this god awful sound is coming from, and my employees are begging me delete this app.

When seeking an online ordering platform I scrutinized many options available. Gloria Food is top notch for so many reasons. First of all, you do not have to be nervous about any big comittment in the beginning before you have evaluated the software (even though once you join you will love it!) You can even begin for free. All of the services they offer are very affordable and less expensive than others options that are inferior to them.
Setting up your menu is so easy and creats a very user friendly experience for customers. You only have to pay for what you need or want so you can build on to the services as you desire. They make setting up a website with the domain name of your choice seamless and they help you with everything. You can use the credit card processor you choose if you set up online payments and they DO NOT charge ANY PER ORDER FEES! This is amazing! You get to keep your hard earned profits.
I especially love that when customers place orders you can give them customized fulfillment times for pickup or delivery or say YES to the time they have chosen. Almost NO online ordering platforms offer this and it has made all the difference for our business! *DO NOT UNDERESTIMATE THIS FEATURE!*
They have so many great features including many options for offering promotions and marketing. Anytime you have a question you can just message them on the chat and they will help you in any possible way. They are promt, kind, helpful, sincere, and so smart!

I been using the software and services for three years and I cannot think of any issues I have had. The only times I have had issues it has been related to my own outdated hardware.
The only thing I am hoping they will add to their offerings is an app for restaurant employees to input orders (for phone or in person orders) that would print just like the orders placed through the website so all the restaurant orders would be integrated into one system.

Almost the same features as the paid services... less the fees.
Very stable, next to none downtime.

Super effective support team; they provide swift and prompt response regarding your inquiries.

To be honest... sometimes you only need something sweet and simple... not something that will make a hole in your wallet with 20-30% fees... its all about your bottom line.

No hidden fee whatsoever... give it a try. You have nothing to lose. Set-up is a breeze.

Sometimes customers request some personnalisation in the comment section which you can do with an extra charge. But you dont have the option to do so, only accept/ decline. So I can either accept and do it for free, or call them back to say i can do it with extra $ or reject order ... and call them. Which defies the whole point of ... online ordering.

No inventory management; you cant input a certain amount of items to be sold.

Cant mark items as sold out from ordering app. Has to log on to the website to do so.

Not sales oriented; Upsell is the holy grail. Gotta work on this one up boys if you want to attract more potential users.

We are very happy with GloriaFood, it has been a great addition to our lineup of products. We are happy to have a system that is agnostic and can be used by pretty much and food establishment. The options for a sales optimized website is also very nice.

In today's age, everything is done by a mobile device. Not being able to pause orders or make changes from a mobile device has been tough. It has increased the amount of support that we provide to customers as they do not always have access to a desktop computer. A mobile app or website with admin functionality would go a long way! Also need the ability to import by CSV or excel format. Managing order ahead is also troublesome, it would be good to have item countdowns. (ie. only 50 available online)

Was able to add online ordering to our cafe with an easy configuration setup. Very flexible menu system and new features still being added.

We could not configure a payment system to use an existing gift card we have.