uAttend Reviews

I liked that this system was as close to plug-and-play as we would get. It is easy to register new employees and deregistered old employees. It is also easy to sing in to the online system and correct information when necessary. It's affordable and gives easy to read information for payroll.

There aren't many things I didn't like about this software. Sometimes it will delay registering a fingerprint and that can be frustrating. It's usually due to a dirty finger, screen, or too many touches within a certain amount of time. Nonetheless, there was nothing about it that is a dealbreaker.

It is easy to use and we have used it for some time now and it meets all of the needs of our company.

Not much that is a con for us. I use this software daily to keep track of who is at work and where they clocked in at and what time, etc. so no real negatives for our company.

The software was great until you did the upgrade.

WITH THE NEW UPDATE THINGS ARE MORE TIME CONSUMING:

When you make a note on the timesheet instead of it being under the times it now under the department not easy to READ- it was much better when the notes were under the hours worked.

When looking at the whole week of a timesheet you cannot see it all on one screen, you must now scroll down to see the totals at the bottom of the screen. Another step to see the totals

When putting time in for a benefit (vacation or sick) it is now more time-consuming. when typing the number of hours You cannot just type the number of hours now we have to type the number and then a colon and then the number again. It was so much easier before - we just typed the number.

The colors to distinguish the difference between the days on the timesheet are very subtle and makes it hard to read.

Easy to navigate and intuitive to use. I haven't had any issues for what we use it for

For people who have the department transfer feature, I wish there was a way to change PTO between the departments rather than defaulting to the "home" department.Sometimes the physical timeclock has connection issues but that's probably not Uattend's fault.

The mobile app, ease of use, remote access, ease and speed of generating reports for payroll

I wish there were more reports for specific employees with more details.

I love that you can set up multiple projects. The reporting aspect is really decent. The exporting helps with billable man hours, after conversion. Easy to set up time clocks which offers geographical tracking options & finger printing which is super awesome an cuts back on the clocking for other. Super easy to set up employees, locations and schedules.

My biggest problem with uAttend if the fact that even as a Administrator on the account, you cannot un-approve a timecard if it was approved by SUPERVISOR!!!! This make no sense at all. As an admin, you can to everything else but this. This create a hassle if you are working with multiple projects, as I was and most of them where all over the US.

Another problem - Which I deemed a huge one any one classed as a supervisor can create another profile for a supervisor.

There is no way to track number of time sheet edit so no auditing feature.

If you are looking for something super simple, basic to use and really affordable, give it a try. I think the pricing is great for the service. But if you are a project based organization and deal with billable man hours, I probably would look for something that offers a bit more secure and functionality.

Online access and real time view of employee attendance

The fingerprint reader has some limitations.

We love uAttend. It makes payroll and timekeeping so much easier. The website (and app) are so user friendly. We have tried other brands and found this to be the best.

The only downside I have found is you cannot make a mass edit (to remove time) if needed (for example: Holidays). You have to go into each person's time card individually, which is time-consuming.

Very easy to use with little to no issues throughout the year. Easy to edit time punches as well.

Honestly, I don't have much to add as a downside. I rarely ever have issues with it and can edit any time punches missed by employees from my phone which is amazing.

uAttend makes my payroll day run quick and smooth. I know I have accurate times for my guys and it makes payroll worry free.

I wish I could start the guys at the same time everyday.

The ability to use the app or desktop function to record time punches. It is easy to see who is in and out at a quick glance. Compiling time sheets for payroll is quick and easy. Ability to talk with the help desk who provides quick and accurate response and access.

There are some instances when passwords have needed to be reset for unknown reasons, but it is a quick and easy process.

We have been using uAttend for over two years now. I find the accessibility of all historical data very helpful. I can easily see the last work day of an employee terminated an year ago for example. It is easy to run reports and keep track of employee's sick days or vacation days, if you have input them of course. Additionally, the little chat they have in the bottom right corner of the screen is extremely helpful. They are very responsive and more often than not are able to resolve an issue within minutes.

What I dislike is the fact that the information you can put in for the employees is limited. I think it will be more useful to have fields for hire dates, termination dates and so on. Also whenever we have technical issues with the actual clock, the process of mailing us a new one, returning the defective one and in general the time spent on the phone with customer service is quite long.
Also, when you put in sign in or out times manually (from the admin side on the computer) it automatically rounds them up which have cost us some hours discrepancies and potential problems with employees. Double check everytime you have to manually input somebody's hours!

It's not complicated for the average user. Easy to utilize. For larger companies - I could see this working well with all of the options for employees to clock in/out, etc.

I would prefer to have a few more options - particularly for the web-based folks (we don't use the other systems, so I can't speak to that). For instance, it would be beneficial to be able to deactivate certain benefit codes if they aren't being used for the company. We have people who will inevitably choose one and the system allows it -- but then it doesn't deduct from the correct allocation of benefit hours unless it is caught by admin/supervisor. In addition - getting to a point of analyzing benefit hours when an employee has a question is cumbersome. AND - the pop-up on the Services screen to tell you that you can't access certain things unless you use a punch clock -- is also a pain when we only do web. We don't need that reminder every single time we look at that screen.

Finally, we allocate a lump sum of benefit hours on Jan 1 for each employee. And if they do not use all hours, they are allowed to carry those hours over into the 1st Quarter of the following year. At the end of the 1st Quarter, if they have not used the carryover, they lose it. But they still have the 'new hours' that were allocated on January 1. It would be helpful as we've had with other systems to be allowed to identify the difference, and remove the carryover - but leave the new so employees know and can see what happened.

As the company administrator for the uAttend software, I find it very easy to use! The customer service is very prompt to help answer any questions. The end user has simple steps and the supervisors edits and verification processes are simple! Really like this software!

Every so often I would like to write my own reports within the software & I haven't found a way to do this. Also, I would like to merge the data straight into Quick Books for processing payroll and I haven't found a smooth way to perform this tasks yet either....maybe I can't do it? I've spent about only 20 mins attempting to find a way & didn't find one and I'll try another day, but typically I'm able to figure things out on my own in this easy-to-use software, so I'm guessing it's just not available?

My employees used to stamp cards in a time clock. This procedure permits cheating, there is a lot of space for human error when totalizing the hours, and it is very time consuming to do so. With UAttend now everything works smoothly. I had read about some fingerprint readers giving problems, and getting stuck, but that hasn't been an issue at all. It works perfectly. The customer service is very good. The chat is very fast and the representative are always nice and efficient to answer.

My reader is hardwired so I barely have issues with connectivity, it has happened a couple of times in more than two years using it. I couldn't really complain about it.

This is an easy program to use. We have the finger print capability. At first, there were some problems with the scanner not recognizing the prints. When we made sure the employees were leaving their finger long enough (only a few seconds) on the scanner there was no problem. The supervisor just a few days ago called and said how much easier it is to use instead of time cards. I am still finding a lot of extra's in the program. Reports can be run any way you need them.

So far I am pleased with the product and have no complaints.

UAttend has made management of my employees' time cards much easier. I only have two employees, but calculating their time by hand would be difficult. Even with a small number of employees like mine, UAttend is an efficient way to start your payroll. I have changed employees a few times and it's very intuitive to archive records and set up new employees.

I work from home and sometimes do payroll on Sundays when I didn't have time on Saturday. I have to be careful that I select the right pay period if I do payroll on a Sunday to make I'm inputting the data in the right period. It defaults to the following week if I don't change it back.

The solution is just easy to unpack and get working. There is a lot of detail you can get into, and new features are UI changes are consistently implemented, but you can get started with minimal effort. Chat support is also easy to reach and very helpful in learning about the software and working through issues.

Some features or functionality seem obvious but are missing or in development. Would be nice to have an "upvote" system where we can collectively vote on new features and see what's in the pipeline for development.

Quickly adding and removing employees to and from the system. Great way to keep track of attendance.

Sometimes take a couple times as the thumbprint needs to be hitting the reader just right.

This program is very customize-able for our unique business of services & products, which helps us track both inventory or services provided by a particular practitioner. I also like the fact that I can check daily reports from my desktop computer or reprint journals at anytime.

Finding categories can be slower than other systems with different screen set-ups, yet that can be attributed to how MANY categories of products & services we offer.

Easy to use and modify punches, allows multi-department punches, accessible from anywhere.

There are a few limitations to reporting that keep us from being able to directly pull what our payroll processor needs

Ease of setup, east of use, portability for both managers and employees.

Can't wait for the upcoming Scheduling Software to come available. We are in desperate need of this as the Excel spreadsheet for scheduling by department is cumbersome and fraught with errors.

The time clock was simple to use once I set it up

The connectivity using this product was horrible. I purchased an extender for my modem and sat it right next to the time clock, and it still went down frequently. In addition to this, the company billed me for 3 accounts and KNEW I only utilized one of them. They claimed they sent an email with this information which I didn't receive, but never stopped billing me until I cancelled and discovered I was still being billed. If it had been a situation where my account didn't allow the charges, I bet they would have really made an attempt to contact me. I wouldn't recommend this to ANYONE

I like that you can send the clock to any location and are able to pull all the information from one central location.

The features need to be updated. There are a lot of great things about uAttend, but the features being so past date that it makes the experience worse than it needs to be.

What i like most about the software is the ease to set up new employees and how easy it is to clock in and out. There are a lot of reports you can print out as well.

I like least is how some of the terms used on the website are not accurate to what we use them for. Such as "hours worked" is not true hours worked. it includes lunches that are not working hours. Also online after the update you have to scroll a lot more to view all punches. Also the actual punch machine is hard to read because there are no indication of what button to push unless you know the coding.