Houzz Pro Reviews

After almost 10 years with HOUZZ I feel the cost is worth it. We have a large metropolitan area we include in our advertising. The ability to show potential customers our projects is the number 1 reason we use it. Although many features have been added, the only other one we use is the lead generating aspect. It takes attention and time but we do get some good leads that turn into projects.

All of the added features are included in other software we already use such as DropBox , Quickbooks, and Asana. Starting over did not make sense for us. I have looked at some of the features but they appeared to take too much time to get started.

The website is simple to use for what it does.

Every lead we received that was supposed to be private had already been contacted multiple times from numerous contractors from houze they would not address this issue and instead just demand payment.

I like the clients that were coming to our door... they would vet us out first before giving a call

The quality of leads seems to have changed in the last 12 months...

My favorite tool is the Augmented Reality walk through. Every time a client sees my designs with this feature, all hesitation or nervousness on making major changes melts away. It gives them the confidence to visualize the end result right from the start. They love their finished spaces before the first hammer swings. It is an invaluable tool - and I can create them fast! I like to scan the existing spaces, but I could also upload my .dwg files.Another of my favorite features is the Client Dashboard. It is a dedicated space for communication, documentation, financial payments, daily logs and timeline. They can review the project from anywhere on their devices and all the information is in one place. Clients get the convenience of texting and I don't have my professional texts mixed in with personal texts. Plus, all our communication is visible for my whole team to review.

Some of the features are designed by software engineers with little regard to how many clicks it takes for a user to get to the detail they want to update. They are working on that & are very responsive to this type of feedback.

The project based software is a a must for our business. There are many features the program offers but what we use this for largely is project selection, proposals, and invoicing with clients.

In any software system there is always room for improvement, overall I love that the team is constantly working to improve and seeking input from the users on how to improve. Are there things I wish this could do now that would make our life easier, YES, but overall ok with the way things are working and getting used to the newest version.

Learning and using the Leads and Projects features/functions has been a good way to track jobs as long as you have a dedicated person managing it. Some of the other tools like mood boards and 3D tools have not been tested out yet, but seem like they would add value working with clients in the future.

1. The fact that you can't print out leads details has been a challenge and should be made available. Taking a screen capture to then print out is added time.
2. When scheduling project tasks, I would also like to print out the detail and hours for each task entered. This would help with sending out monthly invoices on jobs and tracking employee tasks.
3. Many times a lead comes in and we respond, but then Houzz Pro sends out an email to us to ask if we've followed up?
4. I found out from our accountant that QBonline does not integrate with QBdesktop. So, while we like the Estimate, Invoices and Change Order tools provided by Houzz Pro, we still need to have our bookkeeper "re-enter" these once a month into QBdesktop to keep track of everything. So this adds some extra time too.

I love the image integration of Houzz Pro and the referral system improvements. I now have more specific client leads that are closer to who we remodel for. Houzz Ideabooks are our favorite tool, but we have also been early adopters of both Houzz and Ivy and their client proposal/invoicing program. I am looking forward to more developments of the merger of the two companies.

When Houzz makes a development change it isn't always for the good of the users. However, when I speak to my Houzz Associate directly, they will walk through my concern and take it back to tech support if something that I found critical changed and find a work around or have it come back.

They provided business leads and client invoicing.

They are not equipped to handle internet fraud and can not protect their subscribers confidential bank information.

I enjoy using communication tools. I also like that the software allows for the storage of documents in files that my clients can always have access to even when my office is closed. Creating proposals, estimates, and invoices is very simple as well.

What I like least about the software, is the messaging tab. When typing a message under the messaging tab, the typing lags. It will lag so much that I will sometimes have to sit and wait for the typing to catch up. I have found that when I send a message through the overview tab, I do not have this issue; however, when scrolling through what I've typed in the overview tab, the scroll forces my type to go above the message tab or below - I can never get the message box to center my typing. I am forced to type a portion of the message without seeing what I typed, then when I am finished, I have to manually scroll through and correct any mistakes that I made. I find it more efficient to correct as I go; however, it is hard to do so when the message box forces the scroll to go up or down.

a good centralized tool for project management, proposals, invoicing, customer facing collaboration

cost, and overall ease of use, funds held on paid invoices too long, lacking some functionality in the 3D room toolwish I could pay a lesser fee for the software use only and not lump in marketing budget, example, i'm on the lowest marketing budget possible and it allows me to use the software, I'd like to see that cut in half and not care about marketing (because I get way more word of mouth referrals than anything here)

We signed up for the Ultimate package and support from Houzz Pro in June after Senior Strategic Account Executive [SENSITIVE CONTENT HIDDEN] sold us on the flexibility of the services and ability to reduce or increase the level of product provided. Over the last 5 months we have been disappointed with the potential clients the site attracts and the amount of time we spend managing the site. When we called last month to reduce services our Houzz Pro account manager was not familiar with our agreement, was rude and unprofessional toward my Associate. I complained two and half weeks ago in writing and have not heard back from [SENSITIVE CONTENT HIDDEN]. This is a marketing scam- they pressure businesses into purchasing useless marketing tools. STAY AWAY! This is paid advertising

This software did not attract appropriate clients or projects and has been time consuming on our end to manage the results. Houzz Pro staff have ignored us now that we want to reduce services- or at least eliminate superfluous  products. This service is a rip off.

We believe that a photo tells a story and images say a thousand words. The HOUZZ Pro lead generation feature has worked very well in reaching outside of our referral zone expanding that organic reach. The ease of use of the product is certainly there and integration with the business model was easy. The client success manager that we are assigned is amazing. [SENSITIVE CONTENT HIDDEN] has been extremely helpful and responsive.

Not really much to dislike about HOUZZ. We used to use Pinterest and now haven't opened that program in a couple of years since transitioning to HOUZZ Pro...we really use HOUZZ to promote more than we do FaceBook or Instagram.