DispatchTrack

4.7 (22)
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Route planning and field service management software

Overall rating

4.7 /5
(22)
Value for Money
4.8/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.4/5

95%
recommended this app
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22 Reviews

Andre
Andre
Overall rating
  • Industry: Consumer Electronics
  • Company size: 10,000+ Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Stay on-time with this software

Reviewed on 21/07/2019

Saving customers time by staying on track and delivering updates along the way. Saving businesses...

Saving customers time by staying on track and delivering updates along the way. Saving businesses money by not wasting delivery drivers time or gas

Pros

Listen the customer communication feature is awesome. Schedule appointments with ease, give customers a delivery ETA the day off, lastly have the customer confirm the scheduled delivery now that is full circle awesomeness.

Cons

I haven't run into problematic issues while implementing or using this software

Gustavo
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best routing app in the market.

Reviewed on 29/04/2024

Excellent. Great software that integrates the company with our employees.

Excellent. Great software that integrates the company with our employees.

Pros

The accessibility to routes from my phone, multiple users with one account.

Cons

The number of necessary steps to set up a route.

David
Overall rating
  • Industry: Logistics & Supply Chain
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best dispatching for final mile delivery, does have room for improveme

Reviewed on 23/03/2016

Pros

The ability to route and call customers makes for easy scheduling.

Cons

sometimes it hard to a clear picture on when improvements will be made.

Ron
Overall rating
  • Industry: Furniture
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

5 Years using Dispatch Track

Reviewed on 18/10/2017

This is the best tool out there to integrate your systems into for optimal distribution management....

This is the best tool out there to integrate your systems into for optimal distribution management. Their Product Teams are perpetually improving and reacting to customers' needs. Most importantly, DT keeps me informed 24/7 on all my devices.

Pros

DT has steadily kept their capabilities up with Google Maps offerings making routing and tracking...fast, accurate, and intuitive. Manipulating routes and stops is easily done. Customizing drop down selections forever match your particular elements. They steadily offer new reports rendering valuable feedback on delivery performance. DT is FAST.

Cons

I would like to see a training manual for each level user. If there is a DT newsletter, I'm unaware of it.

Susan
Overall rating
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Saves resources and aids with accountability.

Reviewed on 21/02/2020

Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We...

Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We were able to provide proof that our truck did not cause damage to a building because of the GPS feature.

Pros

We use this to route our delivery truck each morning. We have been able to make more deliveries and use less fuel and labor because of the increased efficiency.

Cons

Some initial bugs with the ipad interface. Works best on non-apple products.

Zev
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

We use the general portal and individual portals for different delivery companies

Reviewed on 14/07/2021

We use it to track the dozens of different deliveries handled by several different delivery teams...

We use it to track the dozens of different deliveries handled by several different delivery teams who utilize DT

Pros

The ability to track ongoing deliveries and the route. The upload of pictures and receiving the signed PODs.

Cons

I didn't like that the disclaimer doesn't seem to be auto enabled. Printing PODs also don't seem to have the headers of each delivery company in the 360 version. However these are minor issues and can be resolved

Chris
Overall rating
  • Industry: Furniture
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best decision on software we have made in a long time

Reviewed on 16/02/2018

Great product and solution for our furniture delivery and service process. Would highly recommend...

Great product and solution for our furniture delivery and service process. Would highly recommend to anyone in the furniture industry.

Pros

Easy to use. Gives translucency to our staff on what is going on with our delivery trucks. Customer support is great and willing listen to you and work on solving issues that affect our business.

Cons

Not much. Only wish it was easier to get updates on the updates they install over time to make sure we take advantage of the.

Carrie
Overall rating
  • Industry: Industrial Automation
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Works Well with Minimal Issues

Reviewed on 24/07/2018

Always had a positive experience with customer service and they have always been able to help us...

Always had a positive experience with customer service and they have always been able to help us with a solution to any issues that we have had. Courteous and friendly, and are knowledgeable regarding their software.

Pros

Ease of tracking where employees are to best satisfy customers to ensure timely arrivals. Works with both Android and IOS mobile software.

Cons

Had issues with mapping a few times, as well as had to upgrade mobile devices associated with older mobile smart phones, however the upgrade was necessary anyway.

john
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

excellent system

Reviewed on 18/11/2018

Bob and the support staff there are excellent to work with.

Bob and the support staff there are excellent to work with.

Pros

simplifies much of what is done in the office, displays a real time image of what is going on, and the support team are excellent, always helpful, and best of all you don't need to call them often.

Cons

wish there were more tutorials on it, the help menu is clear, but like to be able to refresh on parts that are not used that much

Pamela
Pamela
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for customer experiences

Reviewed on 06/08/2019

Pros

Customers appreciate the experience given by this product. Amazing field service updates, know exactly when your rep is supposed to arrive on location . The automation and emailing work pretty well also.

Cons

I didn’t notice any features that were less than desirable with this product thus far. You definitely need it in your toolbox

Bhupendra
Overall rating
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

software is best for update an organisation data.

Reviewed on 13/09/2017

everything fine.
it can work with minimum speed of internet and fetch better reports and MIS for...

everything fine.
it can work with minimum speed of internet and fetch better reports and MIS for good quality of data.

Pros

working step are fully easy to use. mostly like the track and dispatch system. i request you please update it with google maps.

carlos
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Incremento de ventas debido al uso de Dispatch Track

Reviewed on 07/03/2024

Desde que lo estamos utilizando, hemos crecido sustancialmente en nuestra operación

Desde que lo estamos utilizando, hemos crecido sustancialmente en nuestra operación

Pros

Debido a que somos operadores logísticos, la visibilidad en tiempo real que le da a nuestros clientes de cada uno de sus servicios, disminuye considerablemente la incertidumbre que trae consigo cualquier servicios que efectuamos para un cliente

Cons

Nuestros cliente nos piden mayor personalización de sus envíos y eso en algún momento ha sido un poco lento para reaccionar

Matias
Overall rating
  • Industry: Sporting Goods
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excelente herramienta de trazabilidad

Reviewed on 08/09/2021

Software muy intuitivo y fácil de usar, el impacto que tiene en nuestra operación logística y en...

Software muy intuitivo y fácil de usar, el impacto que tiene en nuestra operación logística y en nuestros clientes es notable

Pros

Fue muy fácil de implementar, en tan solo una semana ya estaba implementado.
Nos está ayudando a aumentar la tasa de pedidos entregados y a mejorar la comunicación con nuestros clientes.

Cons

Como comentaba mas arriba, fui atendido por un encargado de mi cuenta que resolvió todas mis dudas.

Alternatives Considered

and

Reasons for Switching to DispatchTrack

Precisión del algoritmo de planificación fue superior un 35% en las pruebas. La relación precio/valor fue la mejor de todas por lejos.
Karina
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mejora tus entregas con clientes, calificando la eficiencia de tus departamentos

Reviewed on 08/03/2024

Es una herramienta que nos ayudó a evolucionar durante la pandemia y a tomar mejores decisiones...

Es una herramienta que nos ayudó a evolucionar durante la pandemia y a tomar mejores decisiones para el mercado que cambio tras ella

Pros

La versatilidad, los accesos y las herramientas que puedes explotar para mejorar tus departamentos y mejorar tus áreas de oportunidad en todo momento

Cons

Cuando tienen un error, me han dejado sin el sistema un día, eso me complica la medición de mi logística diaria, semanal y mensual

Bastian
Overall rating
  • Industry: Civil Engineering
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Que esperas para usar dispatchtrack

Reviewed on 15/02/2024

espectacular ! de inicio hasta el dia de hoy

espectacular ! de inicio hasta el dia de hoy

Pros

adaptanilidad a traves de los años !
funcionalidad

Cons

todo ha sido bueno, podria agregar kpi de aperturas de correos

Alternatives Considered

Reasons for Switching to DispatchTrack

novedoso en la industria de ese emtonces
fernando
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

planificación vrs control= satisfaccion clliente/operacion

Reviewed on 07/12/2023

llegue a ofrecer esta idea de crecimiento de control operativo a la gerencia general y los...

llegue a ofrecer esta idea de crecimiento de control operativo a la gerencia general y los resultados que logramos fue tener más eficiencia operativa, claridad de tiempos, ahorro de costos, control de choferes, satisfacción/o insatisfacción de clientes y desviaciones, en resumen buscaba control y logramos una gerencia estratégica con una herramienta de primer mundo operativo.

Pros

es un planificador de amplia visión (camion, chofer, ruta, producto, evidencia, seguimiento) todo en uno y lo más importante es que ves las desviaciones por cliente y esto es valioso para las retroalimentaciones de los clientes internos del proceso.

Cons

hay un detalle que surge al inicio en la configuración de las sabanas de información, pero esto es debido a la manera de ordenar y de caracteres del software, en si algo natural.

Francisco
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ahkimpech

Reviewed on 07/12/2023

Un trabajo único, no hay queja y se ha convertido en un aliado de nuestras operaciones diarias

Un trabajo único, no hay queja y se ha convertido en un aliado de nuestras operaciones diarias

Pros

Facilidad de Atención, fácil de utilizar

Cons

Hasta el momento solo el costo de notificaciones de Whatsapp

Alternatives Considered

Reasons for Switching to DispatchTrack

servició , ATENCION Y UNA GRAN ACOPAÑAMIENTO EN LA IMPLEMENTACION
Jose
Overall rating
  • Industry: Dairy
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lo mejor de la logistica última milla!

Reviewed on 11/12/2023

Genial, lo mejor para el control de la última milla!

Genial, lo mejor para el control de la última milla!

Pros

Es fácil de usar, rápido y confiable; además de tener toda la información en tiempo real.

Cons

Faltan reportes para analítica de datos.

Andrés
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

La favorita

Reviewed on 04/02/2022

En general ha sido una experiencia positiva que me ha permitido sistematizar la entrega de pedidos...

En general ha sido una experiencia positiva que me ha permitido sistematizar la entrega de pedidos y poder rutear de una forma mas amigable

Pros

planner pro es facil de usar y es intuitivo

Last mile funciona perfecto, me permite hacerle seguimiento a mis vehiculos y a los pedidos.

Cons

el algoritmo de planner pro a la hora de hacer la ruta creo que tiene oportunidades de mejora.

Alternatives Considered

Demis
Overall rating
  • Industry: Textiles
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Observaciones

Reviewed on 07/12/2023

Buena, si con algunas observaciones,ya que, podría mejorar en la entrega de información

Buena, si con algunas observaciones,ya que, podría mejorar en la entrega de información

Pros

Es sistema de optimización de rutas, la.planificacion y control de despachos

Cons

Lo poco amigable para ingresar datos, por ejemplo cuando tratamos de cambiar dirección de clientes

Patricio
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Seguimientos!

Reviewed on 14/12/2023

Muy buena experiencia en la implantación y utilización de la herramienta de última milla

Muy buena experiencia en la implantación y utilización de la herramienta de última milla

Pros

Lo simple e intuitiva que es a herramienta de ultlma milla.

Cons

Rotación del personal que esta a cargo del cliente

Alejandra
Overall rating
  • Industry: Human Resources
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Muy buena herramienta

Reviewed on 25/05/2023

Pros

Puedo gestionar mis entregas con la seguridad de poder hacer seguimiento en tiempo real en cualquier momento

Cons

En algunos casos escoge rutas que quisiera poder modificar para mejorar tiempos