Powerpay Reviews

We've been using powerpay for our company for several years and we're very happy with it.
Just recently deployed the self service portal to our employees and it was very easy.

It would be helpful to just be able to import hours from our timekeeping system via excel or CSV instead of having to re-enter it.

The powerpay system departs from using codes all the time coming from INSYNC. The user interface is very friendly and easy to use.

Reporting is not as extensive and cannot be used as a replacement for a proper HRIS. Thus I use Dayforce for most basic reports and powerpay just for Payroll reports.

It is easy to use, straight forward, limited functionality... (Department set up, reporting)

Reports are very limited, even the custom reports addition is barely useful.
Customer service is great, they answer quickly and most are very helpful. However, more than once I asked the same question and got 2 different answers. Representative should have payroll certification to be able to help with code set up.

This is the 3rd company I have selected for use of Ceridian Canada to handle my payroll. The services they provide meet all my payroll needs with added peace of mind due to the Customer Service Support. The Ceridian Customer Service Team is professional, knowledgeable, relatively easy to reach, and has always been able to support me with a solution. Keep up the good work !

The platform is not very user friendly if you are a beginner as there are lots of services offered. However if you call Customer Support, they will train and guide your through. Also the price of this payroll services is on high side, but you get what you pay for. I've worked with ADP before (for USA payroll), but I chose Ceridian Canada for Canadian Payroll again and again.

PowerPay is so easy to use. The entry areas are well laid out and easy to follow/understand what is happening. I am confident I could do a crash course with someone and they would be able to use the basic features for a pay run in the same day. Payroll preview, along with the digital registers are great features, and electronic submission of ROE's to Service Canada is pretty high on my list of favourite features!

Better tracking of pay history and performance reviews would be beneficial. There is no place to enter the reasoning for a pay chance or performance reviews, so this is something we had to start doing manually with internal spreadsheets. It would also be helpful if we could view employee contact information at all times.

I have worked with Ceridian in a previous position with a national company that used the Workforce management component as well. When I needed to source a payroll company for the organization I now work for Ceridian Powerpay was an easy choice. The transition from the existing pay system to Powerpay was seamless for our employees. The implementation of the program was an easy process with the assistance of the support team. It is very user friendly and provides us with all elements we need through the ability to customize. I like that it is easy to access from anywhere, including a mobile device.

This is an excellent product. The only comment I have for a con is that some of the reporting is not as user friendly in the way this it is laid out.
I have not encountered any issues of concern.

The Powerpay feature makes payroll processing a breeze and the customer service is exponential. Amazing experience and have been a loyal Cerdian customer for 5+ years

Employee Profiles are somewhat limited with information

Powerpay was our first payroll system and makes the payroll process straightforward and easy.

The system takes some getting used to and is not the most intuitive. For a small organization like ourselves a system like Wagepoint might be easier to use and have the same features.

It gives me a clear overview and access to all facets of our company's payroll without making it complicated, very knowledgeable customer service if you need it, but I find PP so clear and easy that I hardly ever call them.

There is not that that I don't like about the software, except the process time and the number of days that they hold payment before payday.

I really appreciate the rapid entry, it is quick easy and convenient. I also like payroll preview reports, they are easy to review before submissions.

I wish I could modify employee profiles outside of a pay period.

I have to say what I like most about the product is the people behind it. The customer service is amazing, especially as a new user, I needed alot of help processing payroll. Although I used the help menu, I usually found it quicker and easier to just give them a call. The calls are answered quickly and the reps are very knowledgeable.

If an employee is not set up on self service it is difficult to retrieve their pay stubs. A paystub report is generated for people without a self service account but I dont find the report includes all the stubs of those without their account active

I like how Powerpay can do everything I want - track salaries and benefits, process payroll, provide reports, provide ROE and T4 etc. It's a user-friendly product that makes payroll easy to administer. I also really appreciate their phone support - it's very quick and easy to call in, wait times are short and Ceridian phone staff always answer my questions. Powerpay makes my life easier, a very effective product that I have recommended to others and one that I will continue using in the future. They also offer a good variety of training and support classes.

It can be daunting to learn the product. There are a lot of menus and I feel they could be consolidated and better organized. Once you learn where everything is, it's easy to use the product.

Ease of use and the historical record keeping. Very useful in applying for Government Covid Wage subsidies.
When I call in for help the staff have always been very knowledgeable and helpful. They have always been able to answer my questions.

I cannot think of anything at this point that needs improvement. This may be because I have a very small payroll.

We use Powerpay and have for a number of years. For a small seasonal company like ours, it is very easy for me to submit payroll from anywhere I have access to a computer. It also great to have ROE, t4's and year end completed so easily. Knowledgeable staff make it easy when your have a question or problem.

Being seasonal it would be easier if we could maintain somewhere the info for our workers who return every year. If we could recall them by their employee number, it would save a lot of extra work.

ease of use and the customer support. every time we call customer support always very helpful.

each add on is additional cost - for some of the other modules.

The generation of ROEs saves so much time, it's a life saver. The ability to pull prior years reports is great.

Nothing really missing nor that we don't like.

I like the fact that employees can obtain their paystubs and T4's online. I find that once an individual has used it often enough it is user friendly.

I don't like the fact that I do not have access to the employees' paystubs unless I go into the system as the user. It would be nice to be able to pull an employee's paystub to review if the need arises.

I also think it would be good to be able to make changes to the employee's profile (ie address change) without having to open a payrun to do so.

Very user friendly, and customizable. Great customer support.

That you have to open a new payroll if you want to see and edit the employee profile

for our employee base this product is easy to use, easy to navigate through
your customer support are approachable and understand the ins and outs of payroll and what the employers obligations are

the only issues I have encountered was with codes that Ceridian uses and coordinating that with our software system and their codes it not always seamless or as intuitive as it should be

Roll out of the software is straight forward. The setup team gave me the tools to enter and roll out the payroll seamlessly. No issues.

No issues or complaints. No suggestions.

Easy to use
Great customer service
Great year end webinars

To find simple employee information in their profile, a new pay period always has to be created which sometimes is not feasible if we don't want to set up a new pay period at that time
The payroll preview in Insync was better, in my opinon

We were impressed by the many things the software could do, with vacation pay calculators that we did not know we could automate, to setting up three different types of employees easily

I dont think so. The staff made all the difference, and the software did what worked for us.

I like the personalize customer service support that comes with it.

Not really any major cons it was a little pricier but overall worth the cost.

The ability to have all transactions automated! I do not need to manual transfer payroll funds, tax remittances, or pension contributions. Powerpay automatically does this for me so all I need to worry about is entering in the data!

I've asked for this feature before but with pensions that have split contributions based on YMPE there needs to be a way for the system to know an employee has hit YMPE to adjust their contribution percentage accordingly.

We have been using this software since 2011.
The interface is very user friendly. It is easy to get information quickly and our employees can access their own information easily using self services. PowerPay reduces the amount of time doing the payroll drastically. I trust the team behind it and any communication/requests have been answered quickly and with all the professionalism you would expect. Great software! Great support team!

I have nothing negative to share. My experience with PowerPay is totally positive.