Tabs3 Reviews
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187 Reviews
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Tabs3 + Practice Master
Reviewed on 16/07/2019
Pros
The software really helps manage my practice. The functionality is great, customization is great, and customer service is great. Thus, it has the capability of doing nearly everything we desire.
The organization is perhaps my favorite feature. That, along with the search function, means that I can find anything I'm looking for: documents, emails, journal entries, phone calls, etc.
Further, being able to deal with my timer and work saves a lot of time.
Cons
With a greatly customizable software comes a steep learning curve.
Response from ProfitSolv
Lucas, Thank you very much for taking the time to leave a review! We appreciate it very much! - Emily L., Software Trainer
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reliable and Convenient
Reviewed on 10/12/2020
We have used the product for over 30 years and are impressed with the continued updating to keep...
We have used the product for over 30 years and are impressed with the continued updating to keep current with new technology. I am looking forward to one day being able to "dial" the client through VOIP integration already in the office.
Pros
The fact that this suite of programs interact with each other is wonderful. Everyone in the office can work in the programs simultaneously and have access to all information about any one of the clients. If one staff member enters information, notes, scans documents, enters time or costs for a client, every person will have access to that same information. This solves a lot of explaining to clients "I will ask her when she comes in if that document is ready" because the document is right there attached to their client information for all to see. Of course, you can limit by group which staff members can access what information depending on security of certain financial rights.
Cons
If you have more than one person writing checks, you must wait for the other person to finish before you can print your checks. There isn't a "stacking" policy in the payables program.
Reasons for Switching to Tabs3
Overall integration- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Stay Clear
Reviewed on 05/05/2023
Nice people on the phone. We have found a problem that keeps happening based on the need to use ...
Nice people on the phone. We have found a problem that keeps happening based on the need to use OUTLOOK when there is better software that will connect directly with Exchange
Pros
When it works it works well. But crases all the time
Cons
System crashes and they seem to be more concerned about upselling to the better system. Why would anyone spend more for the better system with a company that can't get the basic system to work
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love STI Products
Reviewed on 02/07/2019
I've been using TABS3 software since about 1998. Having TABS3 Software and its integrated software...
I've been using TABS3 software since about 1998. Having TABS3 Software and its integrated software modules make billing, case management, accounts payable, GL and trust accounting a breeze. TABS3 software bills are easy for clients to read making it easier for them to pay. It's easy to maneuver in, make changes on a draft basis and the like. Pulling information from TABS3 software for analytics makes my job easier to determine timekeeper production, fields of practice viability, and financial progress. And bank reconciliations - nice! PracticeMaster manages information at-a-glance - no more pulling paper files or going to other programs to find it. TABS3 software is one of our most valuable tools.
Pros
All STI products are integrated. They are user-friendly.
Cons
Report Writer: Unless you have a computer programmer on staff or know someone who is intimately familiar with Report Writer, Report Writer is not worth the trouble because you'll never figure it out.
Quirky things that cause problems:
A. You can't give discounts on bills unless your current fees billed supports that amount of discount. Discounts are given on an overall basis, not just on the current fees billed.
B. AP module leaves you hanging in TABS3 cost entry; it doesn't cycle back to AP so you can write more checks.
C. Refunds where no money is involved can go over to GL as if money was involved - need to be on your toes to delete that immediately.
Response from ProfitSolv
Martha, Thank you very much for taking the time to leave a review! We appreciate your input very much! We have made some changes to credits in version 19 that may help with your discounts and streamlining entry in AP--please reach out to Technical Support if you're interested in more information! - Emily L., Software Trainer
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Accounting and Billing Software
Reviewed on 23/07/2019
I have been using TABS3, TAS, APS and GLS for over 30 years and it is a very powerful program. My...
I have been using TABS3, TAS, APS and GLS for over 30 years and it is a very powerful program. My office has been using this software since 1989 and we have no intention of changing it. Everyone in our office enters their own time and it is very easy to train people to use the program. The software makes the accounting, bill paying and billing very easy to do. As they have updated the software they continue to add features that save time and therefore, money. My experience with this software has been very good.
Pros
This software is very comprehensive. We use the billing, trust accounting, accounts payable and general ledger modules of this software. They are very good about updating the software on a regular basis and listen to the users comments and requests for upgrades. I like that it integrates well with all of the modules of software. The trust accounting module is excellent and makes it really easy to comply with the bar associations regulations on lawyers' trust accounts. It prints a three way reconciliation that balances not only with the bank statement, but with the trust accounts as well.
Cons
In some ways, this software is so comprehensive and has so many features that it can be hard to understand all of the capabilities of the software or to find certain features. But if you think it can do something, it probably can. The Software Technology technical support people are incredible. They will stay on the phone with you for as long as it takes to learn a feature or figure out how to do something.
Response from ProfitSolv
Terre, thank you very much for taking the time to leave a review! We appreciate it! - Emily L., Software Trainer
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Multi-functional software
Reviewed on 16/07/2019
The integration features of the billing, accounts payable, general ledger and trust accounting are...
The integration features of the billing, accounts payable, general ledger and trust accounting are wonderful and such a time saver. The credit card payment feature is seamless and so easy to use.
Pros
We use Tabs 3 billing, Accounts Payable, Trust Accounting and General Ledger programs. The ease of integration is such a time saver. The credit card payment option is so seamless and user friendly.
Cons
The cost. We have been using this software since 1992. I don't like the fact that when a new enhancement comes out, i.e. when PracticeMaster was introduced, and now Platinum, you basically have to buy whole new software rather than a nominal upgrade fee--especially when we have been paying the annual maintenance fee on all separate programs. We have no use for PracticeMaster, yet it is necessary to integrate with our Worldox file management software.
Alternatives Considered
ClioReasons for Switching to Tabs3
Integration featuresResponse from ProfitSolv
Luann, Thank you very much for taking the time to leave a review! We appreciate it very much! - Emily L., Software Trainer
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent choice for attorneys looking for robust options and execllent accounting integration
Reviewed on 17/11/2020
Pros
The robust billing features in Tabs3 are second to none. Tabs3 allows you to pro-actively set up every client matter in accord with its unique requirements. The feature offering is so rich that it starts you thinking of scenarios you had not considered. A little difficult to penetrate at the start but the customer services by phone is exceptional and a refreshing retro to the plethora of chat models that do not hold a candle to phone support that picks up quickly and solves every issue you throw at them. But soon you know the program so well, you're calling support only infrequently..
Cons
Some features can feel a little clunky. But not a big issue.
Response from ProfitSolv
George, Thank you for taking the time out of your day to leave us such a kind review! We appreciate your questions when you do give us a call. Thanks again! - Emily L., Software Trainer
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Tabs is EASY to learn and EASY to use!
Reviewed on 17/06/2019
AMAZING. I love this software. It's the best account billing software that I've used in the legal...
AMAZING. I love this software. It's the best account billing software that I've used in the legal field so far. When cost codes are needed for certain accounts they are easy to use and the reports that can be generated are very detailed.
Pros
I love how easy Tabs is to use and just like the name, all you have to do is TAB through the entire invoice. It's very easy to navigate and when you need to make changes it's super easy. The new design layout that was just unveiled is great! There are some new much-needed features that were updated and that makes it even better.
Cons
I don't like the fact that once you create an invoice and save it if you realize you messed up and put it under the wrong account number, you can't just fix it and delete it yourself. You need to contact an administrator with permissions to have it deleted, but I understand that's just a safety precaution and nothing really negative about the software itself. Otherwise, I haven't found any additional negative things about Tabs.
Response from ProfitSolv
Thank you very much for taking the time to leave a review! We appreciate your comments very much. If there's anything we can do to help you, please let us know! - Emily L., Software Trainer
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love this software!
Reviewed on 02/07/2019
Pros
I've used Tabs3 for over two years at my present job, but have used it for over three years at a former job. It's the best. All of the modules integrate seamlessly with each other, and the technical support is fantastic.
Cons
There are no cons. The software is the best.
Response from ProfitSolv
Thank you very much for taking the time to leave a review! We appreciate your input very much! - Emily L., Software Trainer
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommended
Reviewed on 09/08/2018
I am currently in the process of updating all my systems and they have been amazing to work with....
I am currently in the process of updating all my systems and they have been amazing to work with. Everything I have asked for has been completed.
Pros
Although there is a learning curve, this software is able to do everything I need. The other Tabs systems all integrate seamlessly which allows for less time wasted.
Cons
There is a learning curve. It isn't an expensive system, so the cost shows in some of the functionality. There is way more offered than you actually use so it's not as user friendly as it could be.
- Industry: Law Practice
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Not very intuitive
Reviewed on 21/07/2023
Good customer support, but not thrilled with the confusing and convoluted processes to deal with...
Good customer support, but not thrilled with the confusing and convoluted processes to deal with transactions that should be simple.
Pros
It is quite complete, and certainly handles necessary accounting tasks for my practice.
Cons
Maybe many of the functions are intuitive for trained accountants, but just seem to be unnecessarily complex and unintuitive for the non-accountant. I miss having simple things like an account register where you can see all the current and future transactions and balances at a glance, like I was used to in Quickbooks. What had been some very quick entries of information and data in Quickbooks can become quite involved, confusing and time-consuming.
Response from ProfitSolv
Roger, thank you for taking the time to provide feedback! The General Ledger Report (from the top menu, Reports, then General Ledger Report) was designed to provide a breakdown of account activity by journal and may suit your needs. Also, there are training videos (from the top menu Help, then Training Videos) that provide a more detailed breakdown of the journal entry process, which may help speed up data entry. Lastly, if you have specific suggestions for how you would like to view or enter data, please email [email protected] and share your thoughts. Thanks again!
Jay C., Sr. Training Specialist
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
100% In On Tabs3!
Reviewed on 02/07/2024
I work with the various Tabs3 module, but primarily with PracticeMaster. I interact with PracticeMas...
I work with the various Tabs3 module, but primarily with PracticeMaster. I interact with PracticeMaster for calendaring, time entry, interfacing with clients (via email), and document management (of client records).
Pros
User friendliness of the application and scope of the different modules available. Module interface is also a key pro to this product; that you can access information about different aspects of client interaction from many "angles" or perspectives.
Cons
Limit to number of users that can be on the platform.
Response from ProfitSolv
Megan, thank you for taking the time to submit a comment. Providing different ways for users to access information is part of what makes our software user-friendly, and we are glad you appreciate it.
If your firm would like to increase the number of users that can be in PracticeMaster at the same time, higher limits are available. Contact Sales @ 402.419.2200 and discuss your needs with one of the staff! Thanks again for your kind words!
Jay C., Sr. Training Specialist
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great! But not perfect
Reviewed on 18/12/2020
Pros
Its robust billing system. Technical support is always great (+10 points for them).
Cons
There are a lot of annoying features that make it not very user friendly at times such as: Reminder for Backups and especially the Tabs3 verification Lists. those are the two main things I dislike about the software.
But PLEASE PLEASE PLEASE prioritize removing the verification lists popup from Tabs3.
I provided some further feedback about other requested features in a prior survey, and i have emailed them to the wishlist email. A follow up would be nice, or something just letting the client know hey we're actually taking a look at this, although we don't know if and when it is getting rolled out, or a hey this a great idea! our engineers are taking a look at it to try to implement soon.... Rather than an automated message.
Response from ProfitSolv
Peter, Thank you for taking the time to leave a review! There are some notifications for verification lists that can be turned off in the software--please reach out to Support for help on getting those removed! I will make sure your request for the others is forwarded. Thanks again! - Emily L., Software Trainer
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best software suite for Law Firms
Reviewed on 02/07/2019
With all of their products integrated, as well as integration with third party products, it has...
With all of their products integrated, as well as integration with third party products, it has reduced errors by reducing the number of points of data entry, particularly when one otherwise would have to enter data into multiple points. Not only does it save staff time, but it saves the lawyers time as well because there are less places to verify correct data entry.
Pros
The best part of this software is how in depth you can go to customize it, particularly PracticeMaster (the law practice management piece of software). However, what is really the icing on the cake is that you can keep it as simple as you want, making it easy to begin using on Day 1.
Cons
The deeper you go into customization, the more difficult it gets to 'program' it, so to speak. That said, they have knowledge base articles for nearly everything it seems, all of which do a good job walking you through what you want to do. And when that doesn't work, customer support has always been extremely helpful, prompt, and easy to work with.
Response from ProfitSolv
Dan, Thank you very much for taking the time to leave a review! We appreciate your input very much! - Emily L., Software Trainer
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review of Tabs3 Suite
Reviewed on 30/08/2019
We recommend using all of the products, including trust accounting, check writing, TABS and...
We recommend using all of the products, including trust accounting, check writing, TABS and Practicemaster. They link together, so information only has to be entered once. The reports that can be run keep you on top of all your deadlines and cases.
Pros
Stability of the product. Very rarely crashes.
Cons
Difficulty in setting up workflows. Need help to set up reports
Alternatives Considered
ClioReasons for Switching to Tabs3
Much more powerful and has more features.Response from ProfitSolv
George, Thank you for taking the time to leave a review! We appreciate hearing your feedback. If there's anything we can do to help, please let us know! - Emily L., Software Trainer
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tabs3 Billing, Accounting & Practice Management
Reviewed on 26/09/2019
I have been using Tabs3 software for 30+ years. As a consultant, I am familiar with many of the...
I have been using Tabs3 software for 30+ years. As a consultant, I am familiar with many of the other legal software packages, and the one I use for my business is Tabs3. It continues to evolve with the latest technology, and I completely trust the integrity of the software.
Pros
The software is rock-solid. It is comprehensive and integrates all areas of the law practice. The company (STI) is meticulous in producing bug-free software, and they are immediately responsive to all support questions. The user interface is intuitive and the work-flow is easy. The process to email bills has reduced my billing time from 2 days to 1 hour. Too many great features to list them all. I give this software my highest recommendation.
Cons
One minor option I'd like to see is the ability to change WIP transactions for costs as well as for fees.
Response from ProfitSolv
Nancy, Thanks for taking the time to leave a review! We appreciate it, and your years of experience! As always, let us know if there's anything we can do to help! - Emily L., Software Trainer
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love using TABS3!
Reviewed on 23/08/2022
Every time I need assistance, the expert at TABS3 is there to help me and assure me they would work...
Every time I need assistance, the expert at TABS3 is there to help me and assure me they would work with me and resolve the problem, and they do just that. Recently, my computer completely failed and my IT person did not think I could save any of my billing software - my backup was corrupted. But [SENSITIVE CONTENT] at TABS3 saved me and after 3 days and about 10 hours, had my IT man reinstating my billing software. I could not have done this without [SENSITIVE CONTENT] dedication in going the extra mile.
Pros
User friendly and quick. Whenever I need expert advice I am on hold less than 2 minutes unlike a previous billing software company that would make me wait on hold for 45 minutes
Cons
Nothing to be improved to assist my law practice
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tab3 Software
Reviewed on 28/10/2020
The Tabs3 software was already installed at this firm when I started. They had been using it for...
The Tabs3 software was already installed at this firm when I started. They had been using it for about 10 years before I started. It was easy to get use to for time and billing features. There were some features that were not being utilized, but I was able to review the system and advise on new aspects that make it easier to read and comprehend.
Pros
This software is very easy to use. It has every aspect you need from entering time to invoicing clients. There are several options for printing reports from simple to extensive. You can customize your invoices so that they are easily read by our clients and our attorneys.
Cons
I don't know of any specific items that I would change. It seems to meet all of our needs at this time.
Response from ProfitSolv
Cynthia, Thank you very much for taking the time to leave a review! We hope you're enjoying all the new-to-you features you've found, as well as the new ones we're adding! - Emily L., Software Trainer
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TABS3 Time, Billing, Accounting, and Practice Management Software
Reviewed on 21/02/2017
I have utilized TABS3 and it's corresponding modules in firms I have worked for since 1991. I find...
I have utilized TABS3 and it's corresponding modules in firms I have worked for since 1991. I find the program to be user friendly and robust in the features it offers. Module integration allows for seamless flow throughout the programs.
TABS3 customer support is the best I have ever worked with. I can always count on their customer support representatives to assist me with any problem I may encounter. Support representatives will see your problem until it is resolved to your satisfaction.
As a company, TABS3 is open to suggestions for changes/additions to its programs. They are very open to user feedback.
If you are considering a switch from your time, billing, and accounting software, I highly recommend you review TABS3. I think you will be very happy you did.
Pros
Module integration, ease of use, customer support, and company response to user feedback
Cons
The cost of cloud-based (platinum) service. It would be wonderful if I could work on TABS remotely without having to pay an arm and a leg to do so.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Product and value for money!
Reviewed on 31/07/2019
Pros
User friendly, good prompt support always available.
Cons
Report customization is quite technical, although support are usually available to assist.
Response from ProfitSolv
Caroline, Thank you very much for taking the time to leave a review! We appreciate your feedback. If you think of a way we can make things easier for you, please let us know! - Emily L., Software Trainer
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tabs3!
Reviewed on 03/09/2019
I have been using Tabs3 for years in a main billing user function. However, over the past 2 years...
I have been using Tabs3 for years in a main billing user function. However, over the past 2 years I have been using it as an Administrator and Billing Specialist. It is super friendly and I love the ease in preparing invoices, applying payments, as well as the all the different details reports available for review.
Pros
It is very easy to use. If you do not understand how to do something or how to fix something done in error, the Knowledge Base is usually very helpful but if you call for help it is always super fast and super helpful!
Cons
I do not like that for some functions, only one person can be using at once such as the Update Statements function.
Response from ProfitSolv
Jennifer, Thank you very much for taking the time to leave a review! We appreciate it very much. If there's anything else we can do to help, please let us know! - Emily L., Software Trainer
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly
Reviewed on 02/07/2019
Pros
I have used the Tabs3 software for many years, and as I tell the assistants in the office, there isn't anything you can do in Tabs that I cannot fix! It is very user friendly. The report capabilities are awesome. The data is able to exported from the database and used to run special reports that my firm uses for month end.
Cons
The only issue that I currently have, is that you cannot look up statement numbers, unless you run a full Client Ledger report.
Response from ProfitSolv
Gwana, Thank you very much for taking the time to leave a review! It is possible to look up statement numbers in the payment entry screen depending on how your statements are numbered between clients, please contact Technical Support for more info. We appreciate your input very much! - Emily L., Software Trainer
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
No frills, but effective software for billing
Reviewed on 10/05/2018
Pros
Tabs3 Billing is easy to learn and use. The creation of macros significantly reduces time spent typing and is a useful feature. The capability to review the days, weeks, or months of billing is great for staying on task with billing goals. Tabs3 Billing is a straight forward software for any legal office.
Cons
The visual graphics of Tabs3 Billing are not the greatest unless you appreciate neutral colors. One feature I wish this product had is an auto-save or backup feature. There have been numerous times when my computer has shut down or power has gone out and I've lost any billing I didn't immediately save. This causes frustration and lost time trying to recreate billing.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great Product- ONLY Billing Software Used!
Reviewed on 18/09/2017
Pros
I have been using this software for the past two years. We use it throughout our entire firm and I have never heard anyone say anything that they would change or add to it. I use it on a daily basis and it meets all of my needs. I am able to edit and review timekeeper time, keep track of our expenses, and generate statements that are completely customizable to how I want them. There are SO many different aspects of Tabs including accounts receivable, generating reports, entering time and expenses, and so much more!
Cons
I wish that I were able to delete multiple fee entries in Tabs. I am only able to do this in Practice Master, which is synched with Tabs.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Working with TABS is Easy
Reviewed on 21/02/2017
I have been working with TABS 3 for over 10 years including the Accounts Receivable, General Ledger...
I have been working with TABS 3 for over 10 years including the Accounts Receivable, General Ledger and Trust add on. I haven't used Practice Master yet, but hope to soon. The software is very easy to use and has a lot of flexibility. I rarely need technical support because of the stability of the product but when I do, the support is excellent. I would recommend these products to any small to medium sized law firm.
Pros
The flexibility in billing. Each of our attorneys like their statements a little different, and TABS is able to accommodate everyone.
Cons
I do not like the way Contacts integrates with the Client input. We have multiple matters under the same client each with a different billing person/address and sometimes this poses a problem.