Bigin by Zoho CRM Reviews

Simple easy to use UI. Navigation is awesome. Straight up pipeline focused with necessary workflows automation

Contact to account look up is available the vice versa isnt there hence there is difficulty while selecting a contact during deal creation

The deal pipeline feature is the best of all. Deal management is very essential for keeping an eagle eye on all the accounts so that we can maximize our sales closings month after month, so that no sales slips through the cracks. Kudos to Zoho.

Not much cons at these price points. Probably more number of pipelines in the pricing plans would have been a great sweetener.

The first step in the CRM world, for beginners

Sometimes I need some help, but is easy found information.

I like the interface and very simple not too many options to distract the user very good tool for small business owners to increase productivity

hyperlink for the phone number is missing, call task remainder for the company is missing some time we have a company details without contact person

I'm absolutely in love with Zoho Bigin. I was looking for a tool to manage the sales team in our small business but there wasn't any simple tool to help an SME in managing their team, every other tool was complicated. They are simple to use, easy to set up and have everything you need.

I am unable to edit the last name on the CRM under contacts, some fields are uneditable and I wish they work on giving an option to edit.

Zoho Bigin is a start-from-the-go solution and is very easy to set up and get running.

The UI for the application can be improved

Simple to implement - I tries multiple CRMs where I stuck with numerous unwanted features.

Didn't find anything yet. One thing is lead scoring feature can be added.

Alot of you are asking me, what's the best CRM to use? I always answer:
The one that you will actually use. If you are stuck on this question, my suggestion is to just GO. You can always migrate data into a new one as your needs (MOST DEFINITELY 100%) WILL change when you grow. Bigin, provides alot of value and lots of customs fields with Zapier integrations for a low price. This is a good
Pipedrive replacement.

Workflows can be better explained, maybe even some sample workflows. More training videos.

There are a few unique points about this tool notably, the UI is extremely user-friendly and responsive. Lead tracking & Sales Management is a breeze. Most importantly the ability to create custom fields and have them so easily and fluidly embedded onto your lead tracking form is excellent.

Very rarely there is an issue with adding contact names into a lead form. You have to wait for the "Add a new name" functionality to popup which then very easily allows you to work with the form.

Its appeal & user friendliness. It was a big factor for me

Its inability to link to a few things we needed the integrations to do.

The first time I came across Bigin, I wondered why a company would have two CRM tools (Zoho also has Zoho CRM)... but then I understood: Bigin focuses on the pipeline aspect of a CRM.

The one thing that stroke me the most at first was the fact that Bigin was really a mobile-focused CRM. Pipelines, workflows (another name for automations in Bigin), and activity management are powerful, but I think that it is really in its mobile-first approach that Bigin shines.

Its Signals are the perfect way to make sure you never forget to do something, and if you are an Apple user, you can even write or use a pencil on your iPad. Something I really enjoy is the ability to create widget to add to my smartphone homepage. This is great because I can easily get an overview of different things – e.g. tasks I need to carry out, upcoming appointments for the week – without having to be in front of my computer or without having to log into the Bigin mobile app. A simple swipe from my phone's home screen and I can see all of that.

Depending on what you would like a CRM tool to do for you, you may find that Bigin is lacking some things... For me, the main con is the fact that the premium plan has a limit of 50,000 contacts/record (though it is true that you can add more by paying)

While trying to lower our costs derived from the health crisis, we searched for CRM alternatives and ultimately we choose Bigin, due to their clean interface and the functionality they offer, as well as their low price (but great value overall)

Limited number of custom fields, no email templates and difficult to create email templates on my own.

Nice CRM for small companies and startups. One user ist free, premium accounts only costs 7 € per month.

Actually I'm just testing around, but it feels nice :-)

Connection to MS 365 isn't hazzle-free. It broke down several times. However, it finally worked.

The feature of migration from Bigin to Zoho CRM with just a click without losing a single bit of data and without tech expertise.

I didn't see anything disappointed me. It is a CRM for small businesses. I won't complain if it lacks a feature or two that just the big corporations need.

The ease of use, scalability for a small business, as well as easy work flow.

I'm not expecting a lot of automation with the cost of this CRM. So no disappointments.

Love that I can customize workflows, and store e-mail templates to reduce the time cost of doing everyday things with more precision.

Would be great if the tasks sent reminders for the day they were due rather than on the day they are set.

The Deal stages and Dashboard features are what I use the most. I am able to keep track of my progress and set activities for myself.

Probability feature for each deal stage would be helpful to estimate what I could close off with on the month

The pricing , perfect CRM for startups and small teams

It serves my purpose for now. Nothing negative to say

It's really easy to use because of its interface and the position of each feature. It's very intuitive, even if someone hasn't previously used another CRM.

There are some features for a client that cannot be removed, or they're by default, so it's difficult to be hiding each of them.

ease of use for new learners and keeping follow up instead of complicated softwares

importing and product creation is some what least preferable because it does have mendatort field doesnt required in our insudtry

Super intuitive to use
Excellent pricing
Lots of customization options
Easy API

Needs more integrations with other tools

Integration with GSuite
Tasks / Calendar

The worst is it does not integrate with Zoho Books, there is not point. I spent time exporting contacts from books and importing to Bigin and then realised this is foolish to do. They promised to integrate with books but they also suggested to use zoho flow another paid application. This is not fair as why should i keep paying for applications, they should have offered zoho flow for free as it is their fault when CRM is not integrated with books/accounting

Ease of use and easily customizable. For everything Zoho offers you cannot beat the price. If you are a small company the other CRM's pricing ads up as you ad users.

The interface is not all that stimulating but its clean.

Bigin Zoho CRM makes business achieve organizational aims and objective a lot faster and manageable, from leads creation, marketing ,to finance productivity and eventually sales, every process is captured and monitored. whenever I get called upon for presentation my number one go to CRM is Bigin Zoho because it gives me comprehensive Report of my leads so far, solid email marketing and full automation of tasks when I don't have the time to repeat a task.

Despite the fact that I choose Bigin Zoho CRM, I am of the opinion that some features can be better improved on: Limited customer support, they don't really go the extra mile when one is faced with a problem also the initial set up can be tiring as it requires a lot entry to be done manually.
More also when extracting data from excel sheet and a column or row variation occurs with Bigin Zoho CRM templates, it doesn't self correct rather it extract the data so and this may cause variation in data presentation if one is not careful.

Very easy to set up and use. Also, the app is very good.

Not as easy to understand how to use the calendaring and email functionality. Would like it integrated with LinkedIn vs. Twitter for social integration.