Bigin by Zoho CRM

4.6 (297)
Pipeline-centric CRM system for small businesses

Overall rating

4.6 /5
(297)
Value for Money
4.7/5
Features
4.4/5
Ease of Use
4.7/5
Customer Support
4.5/5

96%
recommended this app
Sort by

297 Reviews

Shridhar A
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best CRM

Reviewed on 11/05/2022

Pros

Zoom bigin is one of the best CRM for startup
Simple to use
Easy to understand

Cons

Dashboard configuration has difficulty in understanding and making it simple.

Diego
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good Experience using Bigin CRM

Reviewed on 12/09/2023

Experience has been really good in general

Experience has been really good in general

Pros

The easy of use. For small business that are looking for their first approach with CRM it can be the most suitable option

Cons

The reduced possibilities to automatize som actions such as goes from one point to another of the pipe line in cae you complete some information

Rizky
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Please add Calendar Features on Bigin

Reviewed on 22/03/2021

Pros

Price & easy to setup. The CRM was so simple for self setup & easy to mantain and use by user.

Cons

This CRM doesn't have calendar feature so I can monitor team's meeting and activity.

Alternatives Considered

Zoho CRM

Reasons for Choosing Bigin by Zoho CRM

Price

Switched From

Zoho CRM

Reasons for Switching to Bigin by Zoho CRM

Price
Heather
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of Use and Quick Implementation

Reviewed on 27/06/2023

We love the experience we have had, and you can not beat the price point.

We love the experience we have had, and you can not beat the price point.

Pros

Our whole team was able to onboard in under two days, and it has been extremely intuitive for us to use.

Cons

The way their email toppers and incoming contacts works is a bit cumbersome

Alternatives Considered

Zoho CRM, Pipedrive, Close and HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

The ease of use and pricing made our choice for us.
Christina
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

very pleased

Reviewed on 23/08/2023

Pros

We are very pleased with the simplicity and clarity with which Bigin now accompanies our daily work. The pipeline management enables us to set up a clear structure and our sales department keeps track of everything.

Cons

We would like to see more functions in the dashboard

Mohit
Overall rating
  • Industry: Media Production
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Most user friendly CRM for Biginers.

Reviewed on 01/09/2023

Pros

The most amazing thing about ZOHO CRM is the responsive user interface. And ease to use functionality.

Cons

I would say it's the dashboard. It's not that much bad but yeah it could be better.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Zoho for Startups

Reviewed on 26/07/2023

Pros

The ease of use and integration with the emailing system.

Cons

It has limited features. It can borrow some features from Zoho CRM

Gagandeep
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good experience with zoho

Reviewed on 26/07/2023

Pros

Easy to use the product and I will highly recommend

Cons

all good Easy to use the product and I will highly recommend

Ashyia
Overall rating
  • Industry: Furniture
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Use CRM

Reviewed on 21/07/2023

Pros

Very easy to set up and begin using with clients. Training is available.

Cons

Still acclimating myself to the tool. So far no major issues.

vel
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A Must Tool for small & startups

Reviewed on 19/08/2023

Good

Good

Pros

It is tightly integrated with Zoho Books.

Cons

The Zoho Telephone option is not available for Indian users. We need to depend on 3rd party apps.

Stephen
Overall rating
  • Industry: Environmental Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent

Reviewed on 23/11/2022

I've used nearly every CRM and this lightweight offering from ZOHO is excellent, highly recommended

I've used nearly every CRM and this lightweight offering from ZOHO is excellent, highly recommended

Pros

I've used nearly every CRM and this lightweight offering from ZOHO is excellent, highly recommended

Cons

I would like contacts on a map for routing

Alternatives Considered

Insightly, Pipedrive and HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM

Ease of use

Switched From

HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

It suited my use better than the rest and ease of use
Charles
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Bigin CRM is perfect for our Small Business

Reviewed on 08/09/2022

Pros

The Sales Pipeline is very intuitive and simple. We always pull up the Bigin Sales Pipeline on our weekly sales call as the team discusses current sales opportunities.

Cons

Little tricky to find things sometimes. For example, today I tried to figure out how to merge multiple contacts into one contact to eliminate duplicates. Was pretty intuitive in ZoHo CRM, but not as easy to do in Bigin.

Tarun
Overall rating
  • Industry: Banking
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best CRM for MSME and Startups.

Reviewed on 23/08/2022

I have been using Bigin since year along with all my Employees and Business Consultants in India, i...

I have been using Bigin since year along with all my Employees and Business Consultants in India, i am highly Impressed with the User experience.

Pros

I being the director of a financial Institution, highly recommend Bigin Zoho CRM for all startups and SMES, it gives you ease of your data and sales pipeline management.

Cons

Nothing as such i can say i did not like.

Alternatives Considered

Bitrix24

Reasons for Switching to Bigin by Zoho CRM

The cost effective and great user experience.
Allan
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best CRM Option for micro or Small Business

Reviewed on 30/01/2023

I have added a sales workflow that allows me to see where all of my prospects are, and I can...

I have added a sales workflow that allows me to see where all of my prospects are, and I can schedule all my activities so I can keep my prospects moving through my funnel. Additionally, I have set up a dashboard with all the relevant data that I need to keep my business going.

Pros

The product is very easy to set up, you can have multiple configurable workflows, up to 10 new custom fields for each object, and an easy-to-configure dashboard.

Cons

My only observation is that this product is excellent for small businesses or individual projects. If you are looking to improve your CRM experience or add more value to your current strategy there are other CRMs that are more powerful

Alternatives Considered

Hootsuite

Reasons for Switching to Bigin by Zoho CRM

less configurable options, best product for a small business like mine,
Verified Reviewer
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Extremely satisfied with Bigin for small business use

Reviewed on 08/02/2023

Very satisfied.

Very satisfied.

Pros

The integration was super easy and self-explanatory. Bigin works well with our accounting and marketing systems and there are no data silos.

Cons

The data synchronization with Zoho Books sometimes stops working.

Alternatives Considered

HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

Ease of use, integration with the other applications in the Zoho suite, and affordable price.
Bhuwnesh
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best CRM for small business

Reviewed on 24/05/2023

amaing product user freindly very low cost and great value

amaing product user freindly very low cost and great value

Pros

amazing crm i liked Ui,Usablity easy integrations,easy to train team

Cons

whatsapp integration can be aded as we run ads and get leads through it

Alternatives Considered

Zoho CRM

Reasons for Switching to Bigin by Zoho CRM

cost and use factor only contacts and web form is required
Mohammad Aftab
Overall rating
  • Industry: Biotechnology
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use CRM for new business

Reviewed on 08/07/2023

Pros

An intuitive user interface, easy sales pipeline and contact management

Cons

There is a limitation of records in every plan

Verified Reviewer
Overall rating
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A good CRM for small businesses

Reviewed on 20/09/2021

I used the software for a group of my clients. They were all a small businesses owner. It takes no...

I used the software for a group of my clients. They were all a small businesses owner. It takes no time to setup and learn how it works. And their saying «a big CRM doesn't mean big results» is totally right.

Pros

The feature of migration from Bigin to Zoho CRM with just a click without losing a single bit of data and without tech expertise.

Cons

I didn't see anything disappointed me. It is a CRM for small businesses. I won't complain if it lacks a feature or two that just the big corporations need.

Alternatives Considered

Copper

Reasons for Choosing Bigin by Zoho CRM

Clients request

Switched From

Pipedrive
Alexis
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CRM always available with you

Reviewed on 09/07/2023

It's very important to have knowledge of what happens with the emails sent. It would be asking too...

It's very important to have knowledge of what happens with the emails sent. It would be asking too much if we know where the customer clicks (lol).Easy to send individual or mass emails.We have a summary of what was done and compared with the previous month.

Pros

I love signals. Being aware of what is happening with my sent emails is very important to help me make decisions about the next steps to take.

Cons

I would like to have signals available in the mobile application. In my case, I use android and I don't have this feature available, I don't know if it's for iOS. How about an integration with LinkedIn?

sreenivas
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Begin your Business with Bigin

Reviewed on 21/01/2023

Pros

Perfectly designed, and user friendly CRM

Cons

Email Marketing is a bit challening product

Alternatives Considered

Zoho CRM and SugarCRM

Reasons for Switching to Bigin by Zoho CRM

Pricing
Arowolo Daniel
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The most simplest and easiest CRM system for small business

Reviewed on 30/06/2022

Pros

The most simplest and easiest CRM system for small business. the fact that it is focused enough to get small business starting is exactly what I love about the CRM. no cluster features to confused user off.

Cons

the pricing structure is a bit more expensive for the targeted users since its focus to small business owners

Alternatives Considered

Insightly and Freshsales
Vishal
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Value for money CRM

Reviewed on 04/07/2020

Brilliant.

Brilliant.

Pros

The pricing , perfect CRM for startups and small teams

Cons

It serves my purpose for now. Nothing negative to say

Alternatives Considered

Zoho CRM and Pipedrive

Reasons for Choosing Bigin by Zoho CRM

Price and our requirements were limited

Switched From

Freshsales

Reasons for Switching to Bigin by Zoho CRM

Value for money .
Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

plug and play crm for mutual fund distributors financial advisors

Reviewed on 14/03/2023

I'm having a fantastic experience with BIGIN CRM. Initially it took me time to customise pipelines,...

I'm having a fantastic experience with BIGIN CRM. Initially it took me time to customise pipelines, but after the initial time the daily time is reduced significantly.

Pros

lead management, transaction management, client notes, timelines, profiling, cr log, task delegation, multiple team management

Cons

support is ok ok, need some external third party to design/ customise pipelines

Alternatives Considered

FaME

Reasons for Switching to Bigin by Zoho CRM

ease of use, pocket friendly
Sajjag
Overall rating
  • Industry: Biotechnology
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good CRM for beginners

Reviewed on 09/03/2023

My overall experience with Zoho is great. I am still adopting it but its good.

My overall experience with Zoho is great. I am still adopting it but its good.

Pros

Ease of use and setup is super easy. Additionally feature to automate is really cool.

Cons

The premium subscription is a bit on higher side.

Alternatives Considered

LeadSquared

Reasons for Switching to Bigin by Zoho CRM

A friend recommended
Ebiegberi
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best CRM on the market!

Reviewed on 10/04/2023

Pros

Bigin is so easy to use, yet so powerful. Everything you need to manage your sales activities, leads and deals is made so easy.

Cons

The fact that I could not export reports easily.